10.0

really awful
Crashes / Fires:
7 / 15
Injuries / Deaths:
2 / 0
Average Mileage:
29,141 miles

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« Read the previous 20 complaints

problem #137

Oct 042017

Cherokee

  • 73,000 miles
Driving down the freeway and I suddenly have no power. I could push the throttle pedal to the floor with no response. I had to make it across multiple lanes of traffic going 75mph and pull to the shoulder. I tried restarting and it shuttered and died, twice. Let it sit for a min and then it restarted. It happened 2 days later. This time I was pulling away from a stop sign and I had no throttle response. I slammed the gas pedal to the floor and it shuttered and got power again.

- Elizabeth, CO, USA

problem #136

Oct 152017

Cherokee

  • 56,580 miles
My car has been stalling on the first drive of the morning for 4 days. Starts up and it's fine after that. Yesterday while videoing it to show a dealer, I heard a ding. Saw nothing on the panel. Reviewed the video, and I can only speculate it said oil pressure low. It lasted less than half a second and disappeared. I checked my oil and found it to be barely registering on the stick. It took 2 1/2 quarts to fill it. My oil change sticker states I'm 1200 miles away from the 4000 mark the dealer puts on it. I was told today by a Jeep dealer, that the 2.4 engine in the Cherokee will use a quart of oil every 750-1000 miles if over 50,000 miles. I have 56,580 miles. The problem is when oil is low, the car will stall to prevent damage as a safety feature. Unfortunately this has caused me to have to coast across a busy two lane road while making a turn, so I could have been hit. It then takes 2-3 time to crank it over to restart it. This was not disclosed to me when I purchased the car with 40,009 miles on it. The dealers say this is perfectly normal for this engine to burn oil. I don't believe any manuracturer should sell vehicles that "burn" oil at a quart per 1000 miles. I bought a newer car for less maintenance. Now I have to add oil once a month to my car. Not to mention that if a dummy light or message comes on regarding something substantial to shut your car off, why does the message only flash so you can't even read it? I had to watch the video to see possibly what it said. I am unable to send the video from my phone because it is too large. I'm trying to get it to sync so I can send it. This is the flash of the warning message, not an actual stall.

- Mchenry, IL, USA

problem #135

Oct 072017

Cherokee

  • 20,316 miles
For the last two weeks, my 2015 Jeep Cherokee has been at an auto body shop to repair damage made from a break in. I have not driven my car since September 22nd. This morning, after finalizing the paperwork with the repair facility and paying a deductible, I was able to finally drive my Jeep again. Pulled out of the body shop's parking lot, onto a city street, drove not even a quarter of a mile and maybe a minute or so into the drive and the dashboard icon of the battery illuminated, the notification sound played, and the car slowed to a stop again. Also, the notification center displayed "shift to park". luckily this time I stopped at a red light. I shifted into park, placed my hazard lights on, and waved the cars that were behind me to drive around. Made the attempt to restart twice with no such luck. The third attempt saw the car turn back on successfully. The repair facility that I left is thankfully a few miles away from the dealership in which I lease the Cherokee. I drove immediately to the dealer, placed the car in front of the service department, and walked in to discuss the problem with the service department. After talking with one member of the service department, he stated that he would try to squeeze the Cherokee in for some testing but couldn't guarantee it because there were many cars scheduled for service and only one person available to possibly look at my car. Finally, after a few hours in the customer waiting area, I was told that the Jeep was low on oil. And that the Cherokee along with the Chrysler 200, and another car that I cannot remember at the moment are designed to stall when the amount of oil becomes low. The service department employee said that this was a "european design safety feature" for the car. I kept the Cherokee at the dealership for them to continue to investigate this problem on this upcoming Monday the 10th of October.

- Cleveland, OH, USA

problem #134

Sep 272017

Cherokee

  • 47,531 miles
At 47,351 miles the cylinder head on cylinder # 4 failed causing the engine to stall and run rough. Jeep dealer is replacing it under a factory warranty

- Wheat Ridge, CO, USA

problem #133

Sep 252017

Cherokee

  • 36,500 miles
The contact owns a 2015 Jeep Cherokee. On several occasions, while driving, the vehicle stalled without warning. The vehicle was towed to an independent mechanic, but the vehicle was not diagnosed. The vehicle was then towed to cortland Chrysler Dodge Jeep (3878 West rd, cortland, NY 13045 (877) 279-3113), but no diagnostic failure codes were found and the failure could not be replicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 36,500.

- Moravia, NY, USA

problem #132

Sep 052017

Cherokee

  • miles
I parked the Jeep and turned it off and when inside for 10 minutes and started the car to leave and a bunch of lights came on like service engine and drive train. I put it in reverse and a huge clunk from the transmission happened I backed up and put it in forward and a huge clunk happened again. It shocked the whole car. I went forward and it barley would go. It took along time to get up to speed. It kind of shook and was really scarey. I brought it to the Jeep dealer and barely made it. The guy said the techs where all gone for the day. I couldn't leave it there so I started it back up and it worked fine. The check engine light was still on though. The next day I started it up and the light was off. It worked fine for 3 days until it all happened again the same stuff. So I turned it off and started it 10 minutes later and it was fine. It is a leased Jeep and I am going to bring it in this Friday. I want this fixed. I have read lots of the same problems with 100S of other people and it sounds like they are just giving people the run around. This is very unsafe and I want a new Jeep or a new transmission. I do not have any time to be going back to the dealership all the time or do I want to die in a car accident. The next thing that happens a that people are saying is that it will shift out of gear on the freeway and lots of people have almost crashed because of this. Thank you please let me know what you will do about this.

- Scottsdale, AZ, USA

problem #131

May 202017

Cherokee

  • 15,000 miles
While driving on the freeway at 65mph, the car gave me a "transmission service" alarm and then the car lost power and eventually stopped. No response to acceleration and eventually to steering control. I turned off the engine and waited approximately 3 minutes, turned the key and then the car started and was able to drive it with no issues. It was a dangerous situation that could have ended with catastrophic consequences. The car was bought from overseas military sales in sicily, italy and the incident occurred in sicily.

- Midwestcity, OK, USA

problem #130

Nov 022016

Cherokee

  • 30,000 miles
My 2015 Jeep Cherokee trailhawk has been back and forth to the dealer for problems I've had with acceleration and braking. I've been trying to get on the highway and step on the gas with no acceleration. There are times I'm trying to stop and it bucks almost like it doesn't want to stop. It's been back and forth with computer updates, electrical components being updated etc. This issue is still occurring. This issue happens when going up hills, down hills, on straight aways etc. It can happen when starting from a complete stop or just when accelerating while the vehicle is already in motion. I do have receipts as to what they have replaced if needed. This issue is still occurring.

- Moscow, PA, USA

problem #129

Oct 152015

Cherokee

  • 3,000 miles
When I was looking at vehicles, the primary items I wanted in the new vehicle was a six cylinder engine so that we would have the pick-up needed for extensive highway driving. The issues existed since it was new but I have actually become concerned for my safety in this vehicle; we only drive it when we absolutely have to (ie. Both of us in the household have to go to work). The engine is the 6 cylinder with the 9 speed transmission. This engine has intermittent issues where the vehicle hesitates, lurches, and jumps. Sometimes when accelerating from a full stop, it hesitates several seconds, and then when it does respond the tires squeal and the vehicle lurches forward from the transmission not engaging as it should. Sometimes it is a milder response where it is just a hesitation due to delayed shifting. More recently, now the engine is not downshifting and the engine revs and doesn't want to downshift. I no longer feel safe driving this because it is so erratic and I constantly wonder what it is going to do next. Every time we take it to the Jeep dealer, they update the computer and send us on our way. The software updates do not help. We have asked them to drive it and they have told me they don't experience anything wrong. It wasn't until we went to write this letter that we realized that the service orders don't record the fact that we have asked the Jeep dealer to look at this issue every time it has been in the shop with them. Which indicates to us that Jeep is trying to hide from this issue. The amazing thing is that if you go online and start researching issues with the Jeep engine that has the 9 speed transmission, thousands of people are having the same problems as we are having. The sad thing is Jeep continues to make the engine with the 9 speed transmission and the issues don't seem to be fixed. To me that is blatant disregard for the consumer.

- Rochester, NY, USA

problem #128

Oct 042016

Cherokee

  • 25,240 miles
The contact owns a 2015 Jeep Cherokee. While driving 65 mph, the check transmission and service engine warning indicators illuminated and the vehicle decelerated to 45 mph. The vehicle was taken to a local dealer (metro Jeep located at 650C memorial dr chicopee, MA 01020 877-220-8331) where it was diagnosed that an update was needed. The vehicle was repaired, but the failure persisted. The manufacturer was notified of the failure and opened case number: 32118538. No further assistance was provided. The failure mileage was 25,240.

- Westfield, MA, USA

problem #127

Sep 202016

Cherokee

  • 17,000 miles
At 17,000 miles, I started having issues with my Cherokee. The first time the engine of the vehicle stalled on me, I was on my way to work. I powered off the engine and it successfully restarted after one attempt. I brought it to my dealership later that day to find out I was "out of oil", this was roughly 2500 miles into my most recent oil change (which is projected for 5000 miles). I was disappointed, due to the vehicle being a year old. The dealership added some oil and I was on my way. Shortly after, I started noticing the engine would rev to high RPM's when the vehicle was stationary, the RPM's would increase drastically when breaking, the vehicle would jump between gears 1-3, making increasing your speed extremely difficult as you never knew when the vehicle would actually take off. My dealership was "unable to duplicate " this issue, and I was sent on my way. Fast forward 9 months, and my vehicle dies on me as I am leaving work. However, this time, it took multiple attempts to restart the vehicle. I was finally able to start it by putting my foot on the gas, and any time I took my foot off of the gas, the engine would stall. I drove with two feet to the dealership that day, and found out once again I was "out of oil". the dealership recommended an "oil consumption test", which means bringing your vehicle to the dealership at various mile markers (500,1000, 2000, 2000). At this time, they would check the oil levels and refill any lost oil. Through this, I found out my vehicle was "burning through" 1 quart of oil every $666.67 miles. Chrysler guidelines say a vehicle of my specifications should use 1 quart in 2000 miles. This vehicle is a beautiful death trap on wheels, and such a disappointment to Jeep lovers everywhere. Stay away.

- South Elgin, IL, USA

problem #126

Jun 192017

Cherokee

  • 28,000 miles
The contact owns a 2015 Jeep Cherokee. When the accelerator pedal was depressed, the vehicle failed to respond and rolled back in reverse. The check engine and service transmission indicators illuminated. The vehicle was taken to a local dealer (perkins motors located at 1205 motor city dr Colorado springs, co 80905) where it was diagnosed that the system needed to be updated. The vehicle was repaired, but the failure persisted. The manufacturer was not notified of the failure. The failure mileage was 28,000.

- Woodlandpark, CO, USA

problem #125

Jul 032017

Cherokee

  • 19,000 miles
Driving my vehicle over the weekend while in motion on a city street my vehicle turned off and then turned back on, the vehicle turned completely off no power could not do anything the vehicle turned on and was able to continue driving. Where my family and I were extremely nervous the remainder of the time while driving home. Thank god I was not driving on a busy highway where this problem could have caused an accident where my family and myself could have gotten seriously hurt or worse could have killed someone in my vehicle or any other vehicle due to an accident. When the vehicle turned on again the check engine light came on and the start and stop system light came on advising to have the system checked, the rest of the time the vehicle was being driven home it constantly sounded like it was going to loose power and turn off.

- Miami Gardens, FL, USA

problem #124

Jul 012017

Cherokee

  • 10,260 miles
Takata recall - the engin indicator light came on, on my way home but disappeared the morning when I started the Jeep. A few days later I drove it to a location where I stayed for 2 hours, left and got home where I stayed for a few minutes. Came back out to use the vehicle but the engine didn't 'turn over'. called the service because I thought it was the battery. They re-boot the car & I let the engine run for 1/2 hr. Per his instruction. The went to a drive thru and decided to head home but shortly after the Jeep shuts off at a stop light. I waited 5 min then restart and headed home with my hazard light flashing. I called the dealer and got 'an available' appointment four day thereafter.

- Mt. Vernon, NY, USA

problem #123

Jun 202017

Cherokee

  • 27,000 miles
Faulty engine sensors causes the car stall at anytime. Was driving when stopped at a red light my car stalled and the dashboard light up along with multiple error messages. It took 15 times for my car to restart. This issue is a completely unsafe and putting the driver and passengers at great risk. Currently my car is in the shop but have read similar stories online saying that this particular problem is associated with a transmission issue. Many stated this is known issue at Chrysler which they have done nothing to action the consumer.

- Chino, CA, USA

problem #122

Apr 112017

Cherokee

  • 24,000 miles
One morning I started the car, I heard water moving from the engine area. While, driving the car I heard a noise's like a pressure cooker sounds. Once I arrived at work I walked around to the passage side to retrieve my staff. I could smelled antifreeze. I contacted Jeep right away and they contact a tow company. It was drop off. The dealership worked on it for a couple days. They did pressure test for external leak, didn't locate a leak. They didn't do a internal examine. It's 2 year old vehicles already leaking antifreeze. I have my vehicle into the dealership twice but still smell antifreeze. Two pressure test later nothing. I just pickup my vehicle for the second time. Why is Jeep vehicles having so many problem. My psi, transmission and radio making sounds when its off. Jeep is a bad vehicle and it just a matter of time, humans might be in damage due to the uncaring manufacturing company that makes lot's of money of the back of working americans.

- Houston, TX, USA

problem #121

Mar 202017

Cherokee

  • miles
The transmission shift hard. The downshift is bad. Very poor on gas. Electric problem. Air bag.

- Astoria, NY, USA

problem #120

Feb 072017

Cherokee

  • 38,000 miles
Takata recall - bad wheel bearing, loss of power, engine light. In motion!!!

- La Puente, CA, USA

problem #119

Apr 282016

Cherokee

  • 41,633 miles
The contact owns a 2015 Jeep Cherokee. The contact stated that the vehicle used up a quart of oil every three thousand miles without warning. The dealer diagnosed and performed an oil change. The technician noted on the invoice that the oil filter was loose. The failure recurred. The manufacturer was not made aware of the failure. The failure was not remedied. The failure mileage was approximately 41,633.

- Forest Hill, MD, USA

problem #118

Feb 182017

Cherokee

  • 72,800 miles
While driving at full speed on I-10 West, my Jeep Cherokee came to a full stop forcing drivers to steer around me so as not to rear end me. It's done this 5 times since suaturday the 18th of February. It says the vehicle must be in park before releasing the brake.

- Preston, MS, USA

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