10.0

really awful
Crashes / Fires:
7 / 15
Injuries / Deaths:
2 / 0
Average Mileage:
29,141 miles

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« Read the previous 20 complaints

problem #177

Nov 292018

Cherokee

  • 148,000 miles
Check engine light comes on, codes are U1504, U1412, U0001, U1110, U1120, will not shift, 4WD temporary unavailable message comes on, stability traction light comes on, all shifter gear lights are on, this had happened 7 times since I purchased this Jeep, engine has cut a couple of times during all of these issues!

- Clanton, AL, USA

problem #176

Nov 232018

Cherokee

  • 86,000 miles
When shifting the service shifter error comes on and all the lights on the shift light up red. You have to stop the vehicle, put it in park, turn off the vehicle, and then finally restart it before the error will go away. The error will also occur while driving which then removes the speedometer from the dash and only displays the error until the vehicle has been turned off and then back on again.

- Winchester, KY, USA

problem #175

Oct 082018

Cherokee

  • 38,000 miles
The contact owned a 2015 Jeep Cherokee. While driving approximately 25 mph, the vehicle caught fire and the engine exploded. The contact stated that smoke escaped from underneath the hood on the front driver's side. The contact stated that the front two tires also exploded. A police report was filed. The vehicle was towed to a tow yard and was awaiting inspection. The fire department extinguished the fire. There were no injuries sustained. The vehicle was destroyed. A dealer was not made aware of the failure. The manufacturer was made aware of the failure. The failure was not diagnosed. The failure mileage was approximately 38,000.

- Northbrook, IL, USA

problem #174

Sep 092018

Cherokee

  • 64,396 miles
I purchased a 2015 Jeep Cherokee latitude September 2018 with 64,000 miles on it. When driving vehicle on the street, the vehicle will jerk really hard like it is changing gears. If I am putting vehicle in reverse and leaving out of my drive way, the vehicle jerks. Whenever I am driving at a low speed (0-45mph) the vehicle jerks. When coming to a complete stop, like a stop sign, red light, or heavy traffic, vehicle jerks once I accelerate. I took my vehicle to dealer to be serviced on November 3, 2018 regarding this issue and I was told they found no problems but there was an update (rrt) completed on vehicle. I took my vehicle back to dealership on Saturday, November 17, 2018 for electrical component services and complained about the same issue and was told vehicle is not showing any problems but my thermostat needed replacing due to thermostat rationality code. I scheduled an appointment for a future date to the service. Also had low beam headlight fixed was told the bulb didn't need replacing that somehow it came unscrewed. Headlight was working before I left, later on that day headlight went out again. I live in houston where the temps re now in the 50S highs 60S and I had my heater on, all of a sudden I started to smell smoke like oil smoke. But I don't have any lights coming on on my dashboard. Can you please tell why is my automatic vehicle driving like it's manual and with it only having 1 previous owner that all of these things are happening"?"

- Channelview, TX, USA

problem #173

Aug 302017

Cherokee

  • 33,000 miles
Car does not accelerate from 3rd into 4th gear at times. It has a lag time before it switches gears into 4th on a 9-speed automatic.

- Hutto, TX, USA

problem #172

Nov 092018

Cherokee

  • 63,000 miles
The oil filter housing cracked.

- Franklin Park, IL, USA

problem #171

Nov 052018

Cherokee

  • 53,000 miles
Vehicle keeps stalling while driving down the street in motion

- Madison, NH, USA

problem #170

Nov 032018

Cherokee

  • 65,000 miles
Service brake system keeps coming on after multiple times taking it to the dealer and then fixing it. It won't let me drive the vehicle and has slammed the brakes on me while the car was moving. I've looked up and I am not the only one have this problem with the Jeep.

- Tampa, FL, USA

problem #169

Oct 292018

Cherokee

  • 70,700 miles
2015 Jeep Cherokee radiator leak, needs replacement, vehicle meticulously maintained, serviced by local Chrysler/Dodge/Jeep dealer. Three year old vehicle with 70,000 should not need a radiator replacement. Wondering if this is a common issue that should be covered under a recall.

- Waukesha, WI, USA

problem #168

Oct 242018

Cherokee

  • 26,000 miles
Periodicallly, car will not start at first. When it does, it says service transmission. Transmission jumps and will not shift into second. When it is so shift, the transmission dies. I have to stop, put it in park and start over.

- Kansas City, MO, USA

problem #167

Oct 122018

Cherokee

  • 72,000 miles
The car lurches forward when stopped and has started the car has physically started jumping forward while and seem to have a lot of trouble changing from one gear to the next. I had the car in when I first purchased it and they could find nothing wrong. It has done this off and on since I have owned the car.

- Simpsonville, SC, USA

problem #166

Oct 072018

Cherokee 6-cyl

  • 40,000 miles
After driving car less than 5 miles on local roads at a slow speed, smoke began to come from the hood. I parked the car and exited the vehicle. Shortly after exiting the vehicle the vehicle was consumed by flames and an explosion happened. Fire department was on scene and a witness to the explosion.

- Northbrook, IL, USA

problem #165

Sep 292018

Cherokee

  • 19,000 miles
When trying to start vehicle the dash electronics flash transmission maintenance required, brake maintenance required. The steering wheel gets hard to turn. When you put your foot on the brake to turn over the engine the car stutters as if there is no battery power. It turns over once, starts, then shuts off. The car will start once then you will need to step on the gas while still in park for the car to stay on. Cause unknown.

- Norfolk, VA, USA

problem #164

Sep 282018

Cherokee

  • 62,000 miles
Driving up grade coming to a stop, then starting again, the transmission spins then bangs into gear, a violent movement. And now my car is just stalling. Usually when starting out down a grade after taking my foot off accelerator, car stalles

- Pgh, PA, USA

problem #163

Sep 182018

Cherokee

  • 49,000 miles
My fiancee purchased a 2015 Jeep Cherokee SUV 4X4 (certified pre-owned w/ additional, extended warranty) one (1) month ago almost to the day of this incident report. While she was driving the vehicle very early in the morning (approximately 5-5:30am), the car became non-functional and the instrument cluster flickered with warning lights appearing. The car was in motion when this occurred with no outside forces or factors to cause this to happen. The engine completely shut off and the car stalled immediately, while still moving. The electrical was on and display worked, however; the car would not go at all. The car behind her had to slam on their brakes and luckily no accident occurred. Had it been any later in the day or on a busy, major highway; I fear it would have been much worse. We have now brought it to a dealership for diagnosis and they cannot get to the car for at least two (2) weeks with no loaner cars available. We were advised to call Jeep directly and go over the situation and they offered no help at all but to *potentially* reimburse rental costs while the car would be repaired (much later after the rental needs to be paid). This is our second Jeep and I am absolutely dissatisfied with this as this could have cost my fiancee her life and the life of others. We now do not know the best path forward and are trying to figure out a solution to either repair or replace the vehicle. Maybe legal action is required. For being "certified pre-owned" the level of trust has definitely been reduced if not lost completely. I hope this gets resolved soon and that Jeep really understands the severity of the issue. If a recall is necessary to prevent injury or death, please fix this and make it right. People buy these cars to be your customers - don't do wrong by them and risk their lives to prevent spending towards the resolution of a common problem.

- Holmdel, NJ, USA

problem #162

Feb 012018

Cherokee

  • 15 miles
Service shifter prompt, all lights on gear shifter light up at the same time, sometimes will not let me shift, sometimes does not effect driving but will not go away until car is parked and turned off for a period of time

- Worthington, KY, USA

problem #161

Aug 202018

Cherokee

  • 18,600 miles
Start/stop failing to work or works when it shouldn't. I took my Jeep to the local dealer 4 or 5 times. One visit they kept it for 3 days. They even talked to Chrysler regarding this issue. So they replaced the battery for this. Didn't help. Now the warning still comes on at different times. Sometimes it doesn't shut down at all when I come to a complete stop and sometimes it does. I also noticed the Jeep not shifting right. This has happened 5-6 times. Not sure if one thing is connected to another but I am very concerned. I have my 3 grandchildren in the Jeep often and don't like this faulty issue. What are my options?

- Rochelle, IL, USA

problem #160

Aug 212018

Cherokee

  • 1 miles
While driving car home from work in sunny weather conditions, the cars dash beeped and lit up with the battery warning. My car stopped exelerating but all of the electrical in the car still worked. After trying to get it to turn over again it just rattled. I was able to get a jump and head home where we looked deeper into the problem. We finally took it to a mechanic who said that the starter, battery, alternator were all working and in good condition and had no clue why it would have died on me for no reason. I do not feel safe driving my child around on the highway or any busy/construction areas if my car could stop on a dime without warning. Not fixing this problem could result in someone getting hurt or even killed.

- Indianapolis, IN, USA

problem #159

Aug 172018

Cherokee

  • 38,800 miles
I was stopped at a traffic light and the car just stalled. I had to restart the car twice before it turned on, drove about 2 mins and had to stop for someone turning & the car stalled again. That time only took one try to restart.

- Machesney Park, IL, USA

problem #158

Jul 252018

Cherokee

  • 39,000 miles
Engine dies while driving down the road & after 10-15 minutes vehicle will start. This has happened numerous times & each time I have brought it back to normandin Jeep in san jose, ca. Of course it is running each time when I get to the dealership & I always get the same story. Low oil or oil pressure. I currently have less than 40,000 miles on the Jeep & my first incident began with 15,000 miles......... then again & again & again. I live in silicon valley & have a one year old son. The freeways are busy and this has become a dangerous situation. According to my online research........ this is an inherent problem with the Jeep Cherokee..........but........ the dealership does not want to admit this. On my last visit about a month ago (less than 40,000 on odometer) they (normandin) told me the problem was with the oil pressure sending unit & this would not be covered under warranty..........even though this issue began a couple years ago. Service manager said that because this has been an ongoing problem.......... he would replace the unit and charge me only $100. With a job & a one year old child..... I certainly did not have the time to argue. They replaced the unit & filled my Jeep with oil and I left the dealership. Well............ my Jeep just stranded me again. Same problem & I keep calling the dealership (for the past 5 days) and the service manager has not returned my call. I simply do not have the time for this. Plus I am scared to be on the road to my work with my young son in the back seat (I drop him off at day care). I write the NHTSA because I'm aware that there are so many people who have experienced this issue. Only difference is that perhaps their local Jeep dealer repairs the problem............ whether it be with a new engine or whatever. Can you please help ?

- San Jose, CA, USA

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