10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
23,695 miles

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« Read the previous 20 complaints

problem #78

Jan 232019

Cherokee

  • 10 miles
The car jerks real hard when shifiting pass second, has a problem with accelerating after coming to a complete stop and it sometime jerk once you get pass 35miles a hour nd sometimes it want let you go pass 40miles a hour.

- Detroit, MI, USA

problem #77

Sep 302017

Cherokee

  • 54,000 miles
Brakes are contantly being changed. The car shakes when braking at all times. Battery always needs charged. The car will turn off unexpectedly due to battery. It has stopped at stop lights and it has stopped on I70 going towards hagerstown, md and several city streets. It has been changed and still needs charging. Cruise control does not go to speed desired and will not slow down when decreasing the speed. Shifting gears switches to neutral unexpectedly. Car also lunges while in drive as if gears have been changed. This will happen on all roads regardless of the speed.

- Martinsburg, WV, USA

problem #76

Jan 072019

Cherokee

  • 44,440 miles
Cruise control will be set and either be going 5mph+ faster than what it's set at, or not shut off when turned off. Also, consistently having 'service shifter' come on, and the shifter will stop working and lock in the gear it's in or lock when put in park and not shift to another gear.

- Poland, NY, USA

problem #75

Jan 072019

Cherokee

  • 63,000 miles
Vehicle turned off on its own upon reaching 40mph and coming to a complete stop. Vehicle later turned off while on the highway at 65 mph in traffic while in the middle lane. This made the vehicle accelerator inoperable and at the same time made the vehicle lose speed slowing down while in traffic. Vehicle was nearly missed by passing vehicles and almost hit. Emergency lights came on as soon as the vehicle turned off. Vehicle was shifted to neutral to allow for steering wheel to not be so stiff. Finally I was able to pull over while the vehicle still had some type of momentum. I tried restarting the vehicle but the dashboard stated "please wait for vehicle to warm up to start.' I had to wait about 20 minutes until the vehicle was able to restart then acting normal. Check engine light came on. Upon revising the fault code P2172 appeared.

- Los Angeles, CA, USA

problem #74

Sep 012015

Cherokee

  • 50 miles
When I start the car in the morning stationary, the car leaps forward and then the car rocks back and forth. Ive complained about this before but dealer could not replicate issue since the issue usually only occurs when engine is cold. Also, transmission slips and revs when in motion changing speeds using cruise control. The Jeep has always done this since ive owned it.

- Orlando, FL, USA

problem #73

Dec 102018

Cherokee

  • 33,513 miles
Just purchased 2015 Cherokee, when first accelerating it hesitates and seems to not shift correctly and then eventually "kicks in" and jerks hard. Causes major issues while in traffic. Also sounds like its going to shut off when sitting stationary and idling.

- Bismarck, ND, USA

problem #72

Dec 042018

Cherokee

  • 63,000 miles
Sometimes when cruise control is set vehicle will accelerate up to 10 mph faster then set speed. This occurs even when driving on a flat level road no hills.has also revved rpms up to 5 and slowly decelerates on own.

- Kearny, AZ, USA

problem #71

Nov 272018

Cherokee

  • 21,355 miles
I have a 2015 Jeep Cherokee limited 4X4, when I try to slow down or stop the vehicle will speed up. It is like you are giving it gas instead of applying the break. It was purchased with around 13500 miles on the odometer on 9-22-2018, it now has 21360 miles as of 11-27-2018. The transmission completely stopped working on the highway in traffic. The transmission would not make the vehicle move and acted as if it was not in any gear. It has seamed to have issues from the time I purchased it and I was told by a Jeep dealership that it was just the normal way that the 9 speed transmission worked. If this is normal for a transmission to fail at 21000 miles I feel that is a major concern and a huge issue.

- Athens, TX, USA

problem #70

Sep 222018

Cherokee

  • miles
Cpsc: I purchased a pedal commander product September 21, 2018 to assist my 2015 Jeep's acceleration. The module is a pass through electronic device that is installed between the accelerator pedal. O the user can select 4 'modes' that will provide a better response when the gas pedal is depressed. The consumer stated a pedal commander device was installed in the vehicle. The device failed while driving the vehicle in eco/city mode.

- Arlington, TX, USA

problem #69

Oct 122018

Cherokee

  • 72,000 miles
The car lurches forward when stopped and has started the car has physically started jumping forward while and seem to have a lot of trouble changing from one gear to the next. I had the car in when I first purchased it and they could find nothing wrong. It has done this off and on since I have owned the car.

- Simpsonville, SC, USA

problem #68

Sep 082018

Cherokee

  • 51,000 miles
Driving on the highway, my vehicle transmission unexpectedly shifts to neutral, and it shows on my board as " service transmission". it can not speed up suddenly. Then it will go back to normal after I parked and drive. It happened twice already on the highway. Feel very dangerous.

- Redwood City, CA, USA

problem #67

Aug 012018

Cherokee

  • miles
I received a notice for a recall on my Jeep Cherokee 2015 involving the cruise control. I scheduled the service at bill luke Jeep in two weeks. The evening before the appointment I received a call that they could not perform the service due to having "too many" cars at the shop. I have now made another appointment at another dealership. This has now delayed my getting this corrected by 10 days.

- Buckeye, AZ, USA

problem #66

May 012018

Cherokee

  • miles
I need to file a complaint against Jeep. The transmission in my 2015 Cherokee is awful and a safety concern. The vehicle jerks around so much when I'm driving it, I'm concerned it's eventually going to cause an accident. In traffic it punches forward and stops abruptly because of the transmission. I have taken it back to try to get it fixed and have been told that's just how it is. It's awful that I spent so much money on this vehicle I'm actually scared to drive. Anytime I have a passenger they comment on how the car jerks and unpleasant it is to ride in. I thought it was just me getting a lemon and something I have to deal with but I went online today and there are so many other 2015 Cherokee latitude owners with the same problem. It's really terrible and the company should be ashamed because this is going to lead to many accidents.

- Glenshaw, PA, USA

problem #65

May 032018

Cherokee

  • 38,000 miles
Jeep Cherokee transmission issue. The car has had acceleration issues from the very start. But recently at only 38K miles the transmission totally failed on me and would not allow me to accelerate on the highway. This failure was very dangerous but luckily I was able to get off the highway without incident. After turning the car off for a long while the check engine light was still on but transmission seemed to be fine. Now the check engine light is off, but I still plan on taking it to the dealer after reading that this is a known issue and tends to reoccur. My wife is now scared to use this car. How can a company get away with cheating customers this way?

- Jersey City, NJ, USA

problem #64

Apr 272018

Cherokee

  • miles
The transmission shifts hard and sometimes skips gears. It will shift very late and do a jolt and it feels likes I was hit by another car, gives a slight whiplash feeling to the passengers. Sometimes when I go from reverse to drive the back wheels lock up and the back half of the car lowers to the ground while the front of the vehicle rises. The vehicle also sometimes accelerates on its' own when I don't have my foot on the gas. I can be driving at any point around 20-30mph and my rpms will jump to 3000+ and the engine makes loud noises like it is being overworked to go 20 mph and it will stay like that for a good 4-8 seconds. All of these problems have drastically decreased the mpg my car gets. All of these problems are when the car is in motion. The "start/stop" feature also has many problems. If I forget to turn it off I can be at a red light and once it turns green I let go of the brake and go to hit the gas and the car is still in the process of starting back up, takes anywhere between 1-3 seconds to startup. This has almost caused me to get into several accidents. I don't feel safe in this car anymore. It was fine up until about 30,000 miles, but it has gone down hill since then. I am at about 45,000 miles right now.

- Phoenixville, PA, USA

problem #63

Apr 022018

Cherokee

  • 60 miles
My car has exactly 50,000 miles and has been maintained impeccably to start. On March 30th after it had rained the previous day, while driving on the bonnet carre spillway going approximately 60mph my lift gate seemed to unlatch and end result my backpack containing my laptop hundreds of dollars worth of textbooks and my apple ipad flew out. When I pulled over the lift gate refused to hatch as well as the button in the car and on the fob to close the trunk would not work. Not only have I lost at least $850 worth of my electronics and textbooks I am left with the risk that anyone can get in my car via the lift gate that will not close and potentially steal my car. On April 2nd 2018 after leaving work from the hospital I was driving on regular traffic roads between 35-55 miles per hour and my Jeep was shifting into neautral slowing down and the RPM gauge was accelerating to 4-5 for only 35 miles per hour. I then called the dealership to find out there is a recall in which I was never notified by anyone and my VIN was ineligible but if it was I would have to leave my car and pay for the expense of a rental car. I am a widowed mother and a loyal customer to Jeep as this is my third Jeep and I am stuck with this vehicle that is riddled with constant recalls that is unsafe for my 4 year old and 15 month child and I am on a single income and unable to pay for repair expenses or a rental car and I do not have the option to miss work or school. Can you inform me why my VIN is not associated with the recall and I am having all the issues that are currently recalled and why would I not be reimbursed or provided with the necessary funds to cover the repair and or a rental vehicle?

- Violet, LA, USA

problem #62

Mar 032015

Cherokee

  • 17,000 miles
The contact owns a 2015 Jeep Cherokee. While driving approximately 10 mph, the vehicle failed to accelerate while depressing the accelerator pedal. After a few moments, the vehicle accelerated independently. The failure recurred numerous times. The vehicle was taken to northwest Dodge Jeep Chrysler (10600 sw canyon rd, beaverton, or 97005) to be diagnosed, but no failure codes were found. The contact took the vehicle to lithia Chrysler Dodge Jeep Ram of portland (633 ne 12th ave, portland, or 97232) where a software update was performed, but no failure was detected. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 17,000.

- Portland, OR, USA

problem #61

Feb 212018

Cherokee

  • 35,000 miles
Brake pedal that slings forward after releasing and making a slamming noise, plastic parts just falling off inside from under the dash, the trim falling off on the outside, the obvious transmission, the power liftgate releasing and refusing to close on its own, the display screen blinking and occasionally refusing to respond, the tire pressure gage indicating a warning of pressure to 51psi then seconds later changing to 31psi (this one occured after the latest software update), gps is unbelievably unreliable, uconnect takes control when not given permission, start/stop button does not work everytime. Shutting the vehicle off has been difficult. Alt feature does not work about half the time, battery has had to be replaced two times. The inside liner around the roof not attached, the left back wheel the trim is popped off. The vehicle refused to go when at a busy intersection 4 days ago and almost caused a collision. Gas pedal was pushed down for 5 seconds before it started to move.

- Pekin, IN, USA

problem #60

Nov 302017

Cherokee

  • 49,000 miles
Transmission slamming hard in RD3 and 4th gear in motion, engine stalling at stop, refusing to start. All trim falling off inside and out. Took to dealer they said nothing wrong. Took back again 2 months later they said software update would fix it. Fixed for about a week then all started again. They didn't even address the trim and liner issue. Gps also completely off and it wont update either. I purchased this in 2016 Dec. The entire thing is just falling apart plastic pieces are falling out from under the dash! cant get help and paid 2500 extra for warranty they wont fix a non fixable issue.

- Pekin, IN, USA

problem #59

May 012017

Cherokee

  • 55,000 miles
The vehicle accelerates when I am trying to slow down. This happened top me while driving in my neighborhood and happened to me while driving down the highway. Almost caused me to hit another vehicle. Had this issue before when car was almost brand new, took it to the dealership and they flashed the system. Said it was a recall. Car drove fine for a while but now I am having the same issue again.

- New Caney, TX, USA

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