10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
23,695 miles

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« Read the previous 20 complaints

problem #58

Sep 052017

Cherokee

  • miles
I parked the Jeep and turned it off and when inside for 10 minutes and started the car to leave and a bunch of lights came on like service engine and drive train. I put it in reverse and a huge clunk from the transmission happened I backed up and put it in forward and a huge clunk happened again. It shocked the whole car. I went forward and it barley would go. It took along time to get up to speed. It kind of shook and was really scarey. I brought it to the Jeep dealer and barely made it. The guy said the techs where all gone for the day. I couldn't leave it there so I started it back up and it worked fine. The check engine light was still on though. The next day I started it up and the light was off. It worked fine for 3 days until it all happened again the same stuff. So I turned it off and started it 10 minutes later and it was fine. It is a leased Jeep and I am going to bring it in this Friday. I want this fixed. I have read lots of the same problems with 100S of other people and it sounds like they are just giving people the run around. This is very unsafe and I want a new Jeep or a new transmission. I do not have any time to be going back to the dealership all the time or do I want to die in a car accident. The next thing that happens a that people are saying is that it will shift out of gear on the freeway and lots of people have almost crashed because of this. Thank you please let me know what you will do about this.

- Scottsdale, AZ, USA

problem #57

May 202017

Cherokee

  • 15,000 miles
While driving on the freeway at 65mph, the car gave me a "transmission service" alarm and then the car lost power and eventually stopped. No response to acceleration and eventually to steering control. I turned off the engine and waited approximately 3 minutes, turned the key and then the car started and was able to drive it with no issues. It was a dangerous situation that could have ended with catastrophic consequences. The car was bought from overseas military sales in sicily, italy and the incident occurred in sicily.

- Midwestcity, OK, USA

problem #56

Jul 082017

Cherokee

  • 24,000 miles
I was on the highway when my transmission light came on and the vehicle stopped accelerating. I had to pull over, put it in park, then back into drive to get it to move again. This happened numerous time until I could get it to a Jeep dealership North of atlanta Georgia. When I finally got to the dealership, my son and I told them what was happening. They apparently knew immeditately that it was a computer malfunction. My vehicle needed approximately 7 updates to the computer!! my son and I could have been killed in the middle of city traffic on a highway because of a computer! I asked the service manager why I was never told this could happen and he said there is no way to tell and there is also no warning this will happen or if it may happen again. I am terrified of this car that I can not get rid of now! now I see that some other Cherokee can spontaneously accelerate and then go into park on its own" another computer issue" I hate this car now and it terrifies me to have my family in it. We got it to travel from fl to ct and now I will no longer take the chance with my family's lives.

- Crestview, FL, USA

problem #55

Aug 292017

Cherokee

  • 400,000 miles
I just bought the car as a certified pre owned form a Dodge dealer. My transmission is already going out. Today on the freeway the car accelerated from 65 mph to 75 mph on its own. My foot was not on the accelerator.

- Coronado, CA, USA

problem #54

Jun 232017

Cherokee

  • 34,280 miles
The service transmission message came across the screen and the vehicle lost ability to accelerate. This occurred on an interstate at 72 mph in the fast lane.

- Indian Land, SC, USA

problem #53

Apr 132017

Cherokee

  • 34,200 miles
Transmission malfunction at high rate of speed on interstate, lost power and ability to accelerate while traveling on interstate. To repair a software upgrade was run on the vehicle. I have verified that no recall existed for my vehicle despite the fact that transmission software problem was known by Chrysler. Some vehicles had been recalled but my vehicle has not been included despite the fact that it contains the same 9 speed transmission that has failed. This incident occurred at high rate of speed on interstate with heavy traffic and caused a significant risk of crash.

- Endicott, NY, USA

problem #52

Dec 312015

Cherokee

  • 5,000 miles
The contact owns a 2015 Jeep Cherokee. While attempting to accelerate from a traffic light, the accelerator pedal was depressed; however, there was hesitation between the time the accelerator pedal was depressed and when the transmission engaged. Also, on several occasions when the accelerator pedal was depressed, there was a hesitation and then the vehicle lunged forward. The vehicle was taken to the dealer on several occasions to be diagnosed, but the failure could not be duplicated. The vehicle was not repaired. The contact stated that the failure was intermittent. The manufacturer was notified of the failure. The failure mileage was 5,000.

- Franksville, WI, USA

problem #51

Apr 022016

Cherokee

  • 11,235 miles
The contact owns a 2015 Jeep Cherokee. While driving approximately 60 mph, the service transmission warning indicator illuminated and the vehicle failed to accelerate over 60 mph. The dealer was unable to diagnose the cause of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 11,235.

- Weatherford, TX, USA

problem #50

Jan 132017

Cherokee

  • 23,220 miles
While braking the car abruptly downshifts and causes the vehicle to accelerate. I have noticed the longer I drive the vehicle, it will happen while I am slowing down at higher speeds at well. Also, a slow response to acceleration at times. I have taken the Jeep to the dealership and they have flashed and updated my transmission but they said it was fixed but it was not. It is incredibly dangerous to drive this car especially when trying to brake because it will speed up by itself and merging into hwy or fast moving traffic.

- Jacksonville Beach, FL, USA

problem #49

Jul 012016

Cherokee

  • 22,000 miles
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving approximately 55 mph, the vehicle suddenly experienced an unintended acceleration causing the speed to increase to approximately 70 mph before decreasing to 40 mph. The contact indicated the speed would not exceed over 40 mph and the engine warning light illuminated. The vehicle was taken to the dealer where a software update was performed to correct the failure. No further information was available. The manufacturer was notified of the failure. The failure mileage was 22,000. The VIN was not available.

- Lexington, KY, USA

problem #48

Dec 012014

Cherokee

  • miles
Purchased vehicle Nov 2014, shortly after I noticed it would shift irregularly and the vehicle tended to cruise on its own when off the gas. What made me take to the dealer was I noticed that when coming to a stop, the rpms of the engine will increase and cause the car to start going faster while applying the brakes. So I took to the dealer. Dealer did not investigate the issue. They preformed software updates. None fixed the issue. Time passed, the Jeep started to develop more noises in the transmission, it started to put gears harshly so I took it to the dealer again after it continued to do the same issues. Dealer claimed there was an issue with the transmission and it was replaced along with updates. New transmission and same issues. Jeep tries to cruise when off the gas, tries to accelerate when slowing or braking, rpms go up when slowing, noises coming from the transmission, irregular shifting, does not feel like a new car. Took to the dealer about 3-4 more times since transmission swap for software updates and nothing got better. The Jeep is actually getting worse. Now it has starting slamming in gears when coming to a stop, has some sort of wobble when accelerating, noises from the front (sounds like clutches slipping or something) and dealer has no fix. I had a ride along with dealer rep and they claim its normal for the vehicle, that its software and I must wait for updates. It is now Oct 20, 2016 and I have lost countless time and money trying to get this Jeep correct. I have tried to get the dealer to give me my money back and they do not. I opened a case with fca when transmission was swapped and they have not helped to get out of the car. Why should I be stuck with a faulty and dangerous vehicle? fca and dealer should be held responsible for the sale of a faulty vehicle and refund me in full. The vehicle should be considered a lemon from day one

- Manassas, VA, USA

problem #47

Sep 222016

Cherokee

  • 51,000 miles
I was driving home from work 9/20/2016. My service transmission light came on and I lost power in my gas pedal. Would not go. I pulled over and put it in park. Put it back in drive and it was fine for a few more miles then did it again. I drove it straight to the mechanic. The computer said it was the throttle control module. He reset it and updated it. I got it back last night. I was driving to work today nad it was fine until I got on the interstate and it did it again, light came on and my car immediately slowed down. This is not safe at all. I have read many many complaints about this issue and I believe Jeep should be responsible for this. I will be trading this vehicle as soon as possible

- Pine Grove, WV, USA

problem #46

Aug 102016

Cherokee

  • 22,600 miles
My Jeep Cherokee latitude 2015 accelerate it self. It's under warranty and the dealer can't solve the problem. When the RPM come back to 1000 you can feel how the trans jump and the car accelerate it self.

- Hialeah, FL, USA

problem #45

Aug 262016

Cherokee

  • 11,000 miles
Traveling on highway at approximately 65 mph about 1 hour into trip, vehicle started emitting transmission warnings and parking brake malfunction and saying to place the car in park. Vehicle lost ability to accelerate even though the vehicle was in drive. Vehicle only has 11,000 miles on it. Driver was able to coast to the side of the highway. Placed car in park and restarted - errors still emitting and shifting in to drive caused the car to jolt. Tow truck was called.

- Scarsdale, NY, USA

problem #44

Dec 242015

Cherokee

  • 2,666 miles
We purchased our 2015 Jeep Cherokee new and within a few months of driving the Jeep we started to notice what I would call horrible lag issues. The car would drive jerky and when the car was at a stop and you applied the gas to go, it would seem like it wasn't getting the gas and will have a hard time accelerating. We took the car in and they detected the problem and said they did a computer update. Shortly after, the Jeep started a very scary self acceleration where the car would accelerate on its own and take off without applying gas or having foot on gas pedal. The Jeep would lunge so violently and it was hard to make it stop and tried to lunge thru the braking. I have taken the car back it several times as both of these issues happen and makes it very dangerous to drive. My daughter was almost in a horrible collision with a large truck and rear ended because the car was lagging so bad making a right hand turn from a red light. Thankfully the truck was able to swerve around us and we didn't get hit. We initiated the lemon law on this Jeep as it is too dangerous to drive. The Jeep has been in for servicing many times and the problem has still not been resolved. I have googled this online and found other Jeep owners with exact frightening concerns. Very upsetting and dangerous. I have the documentation for all the times the car has been to service for this and they understand the problem and said they have other Jeep with same concerns.

- Redondo Beach, CA, USA

problem #43

Jun 082016

Cherokee

  • 28,500 miles
I purchased my Jeep at garden city Jeep on 06/06/16 & the vehicle test drove fine (for the 10 minutes I got to drive the vehicle). Upon owning it for a few days I noticed that there was a wobble in the front end when traveling between 0-20mph specifically when the vehicle shifted between 1st & 2nd gear when going both straight or making a right turn. I also noticed very poor transmission shifting primarily at low speeds, in stop & go traffic, in parking lot (traveling slow), when reversing, & even when traveling at moderate speeds (30-60mph) when the vehicle would shift up & down between 4th, 5th, & 6th. The trans would jerk, tug, & clunk into gear sometimes more noticeable then others. I took the car to the dealer & the wobble was fixed. In addition the dealer flashed the software on my trans & for the first day it felt considerably better however after driving it for 2 weeks the trans felt very sluggish again. The car now jerks between 1st, 2nd, & 3rd gear again primarily at low speeds or during gentle accleration...it also seems to feel very sluggish in 4th & 5th gear when the car is coasting around 30-55mph...any acceleration after letting the car coast causes the trans to jerk into gear. Almost 100% of the time now when I am waiting at a red light, or am stopped on the road for any reason, & then need to accelerate unless I accelerate very aggressively the car feels as if it is shifting 3 to 5 times however the car is only in 2nd or 3rd gear. It almost seems as if it is shifting up, up, down, up all over the course of 1-2 seconds. Sometimes this can be violent enough to jerk my head forward & back. Separately, upon deceleration the rpms will spike 500-1000 rpms when letting it coast & downshift on its own & the car will actually speed up on its own. Separately, when accelerating after coasting the trans lags and I receive no power until 1-2 seconds either.

- Copiague, NY, USA

problem #42

Jun 162016

Cherokee

  • 18,000 miles
Takata recall, having issues with the computer stating that the vehicle four wheel drive is disabled and off, then was sitting at traffic light on 6/16/16 and its like the vehicle cut off ( to save energy) and then when it cut back on it had accelerated car to making me hit someone in the rear end. Unsure as to what is going on but dealer ship last did oil change at 17,000 miles and it came out with check engine on and they said nothing to worry about and cleared the code out. Then the four wheel drive message keeps coming up ( even when not in four wheel drive haven't even hit the button to switch it over) illuminates on message center. Seems like car has issues with something computer or electrical but most of all how safe is this vehicle if can rev up and accelerate without touching gas pedal. Have moderate damage to front end of car, tow hook was pushed back into the front of it and cant open hood having adjuster look at today and take to garage unsure as to what happened or why but doesn't seem very safe and it hit pretty hard but airbag on driver side didn't deploy makes it scary to think what if it decides to deploy while driving now...

- Richmond, KY, USA

problem #41

May 252016

Cherokee

  • 15,087 miles
Most recent incident: 5/25/16, en route home from work, northern state parkway. Vehicle accelerated, while moving with traffic with three car lengths between myself and car in front of me from 35mph to 60mph. I almost rear-ended the vehicle in front of me. Approximately 20 minutes later, the vehicle decelerated from 40mph to an almost stop without my hitting the brakes and I was almost hit from behind. I came to a full stop upon exiting the parkway, when I attempted to accelerate to move forward and merge into traffic on South oyster bay road, my vehicle did not move more than rolling ahead. I 'floored it' in an attempt to move into traffic, as there was now a car approaching quickly, and my vehicle did not accelerate as it should have; it continued to roll along. My vehicle is currently at the westbury Jeep Chrysler Dodge service center 111 bond St. Westbury, NY 11590 1(516)333-2666 my most recent Chrysler case #: 29373159 case manager: Crystal; 1(800)763-8422 ext. 40505 I have had ongoing issues with my vehicle since signing a lease in December 2014. The seats incessantly squeak, with no remedy. The car has been pulling, jerking, accelerating, and decelerating on its own. This problem has escalated to an unsafe status and I am unable to safely drive my vehicle. Chrysler corporation has deemed there is nothing wrong with my vehicle, yet it continues to accelerate and decelerate without my initiation of such actions. The vehicle has an unsafe delay in acceleration when I do attempt to merge onto a highway, for example. This vehicle is not functioning at a safe standard and the company is claiming nothing wrong and safe to drive. I have had far too many near-wrecks because of delayed acceleration, and the vehicle accelerating and decelerating on its own. Please help me.

- Bethpage, NY, USA

problem #40

Jan 022015

Cherokee

  • 600 miles
When driving the car between 22-25 mph highway or street there is always a lunging/RPM spike/hard shift that accelerates the car when slowing down. This also happens at 8, 30,35,40,45,50,55mph. It is not nearly as bad as the major issue between 22-25mph.

- Elmwood Park, IL, USA

problem #39

Jan 082015

Cherokee

  • 200 miles
Have had several transmission issues and I feel unsafe in my vehicle. Transmission shakes when accelerating from a low gear; transmission sticks when trying to accelerating (leaving me in dangerous traffic situations); transmission shift hard when driving in the city.

- Englewood, CO, USA

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