10.0
really awful- Crashes / Fires:
- 5 / 4
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 28,774 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Car has completely stalled and locked up to a point where the steering wheel cannot be moved, hazard lights will not turn on, cannot change the gear at all. Had to have a flat bed tow because the wheels were locked, tow driver had to use dish soap to get the wheels to slide up the ramp. Jeep dealership first replaced the battery, then replaced the BCM and it is still a solid brick. They have no idea what is wrong. This has cost me $600 so far without even a repair. My 17 year old daughter is driving this dangerous car. I have seen the forums and this is a common problem with this Jeep, it needs a recall. As soon as we can get it running again, we will be trading it in. I can't have her in a death trap, it stalls without warning and we had to put the hood up to warn other drivers because the hazards wouldn't even turn on. This car only has 23000 miles on it, it should really not be doing this.
- Jamesville, NY, USA
While driving home on a city street at approx. 35mph, my 2016 Jeep Cherokee latitude lost power and shut off, stating "shift to P and then desired gear" and the battery light illuminated. There were no warnings before this occurred. The vehicle lost power steering and brakes, and was then hesitant to restart. After starting, the vehicle jumped forward a bit but would not properly drive, and was towed home and then ultimately to a dealer. The vehicle has been having transmissions issue and was also found to have a defective battery 3 weeks ago, so the safety concerns of this vehicle continue to grow. After researching, I learned this is an extremely common issue, often caused by low oil, or no cause found. There are high risks to life and property for a vehicle that will just shut down at will without any warning.
- Waterbury, CT, USA
2016 Jeep Cherokee trailhawk - ~57,000 miles. Driving to work this morning (straight at about 40mph) "service shifter" message came over dashboard screen and red lights lit for park, reverse, neutral, drive. The issue went away after restart and I have not encountered again yet (restarted twice since this morning, once at aaa and once to move it when I was at home). I have an appointment with dealership tomorrow. Google search shows this issue to be profound. I'm surprised there is not a recall already but there does not seem to be a consistent answer for why this issue is occurring - hopefully dealership will be able to repair.
- Horsham, PA, USA
While driving my SUV twice it decelerated and would not move I couldn't push the gas to make it go faster or anything. When I turned it of and then turned it back on it had trouble starting back up. I took it to my dealership and they said that it was 2 quarts low on oil. I just had an oil change 2 months ago and get the synthetic oil to improve my engines life, I'm not sure for an oil chnage until November 19. My dealership put oil in for me and said that this engine shutting down is a fail safe to protect the engine from being damaged. This experience has been very frightening as both times I was driving on major roadways. My dealership has advised me to come back in and get a oil change and they will seal my oil reservoir components and put a dye pack in and have me come back in after driving 1000 miles. After reading the reviews on this website it appears many others have the same issues which truly frightens me I bought my truck brand new and it on has 32500 miles on it, I hope that some major investigations occur before someone gets seriously hurt or worse.
- Aberdeen, MD, USA
Continuous software update message prevented usage of electronic equipment while vehicle is traveling on the road. This results in the operator removing their eyes from the road to deal with what appears to be non-functioning equipment. No simple cancel button was available to prevent this major distraction and safety concern while traveling. Update message disables and makes electronic equipment useless until update is installed.
- Eagan, MN, USA
When driving my Jeep it all of a sudden starts beeping and saying service shifter, then my whole shifter lights up. When I go to put my car in park it reverses about 2 feet back before it parks and even though im not moving my Jeep shows my RPM at 1.
- Reevesville, SC, USA
The car was parked. When I started the car, all lights for the gears (P, R, N, D) on the shifter were light up red and service shifter message appeared. I shut off the vehicle and restarted it and the car operated normally. 3 days later, the same thing happened. A search online has shown many Jeep owners have had this issue.
- Simi Valley, CA, USA
Takata recall. I turned on engine to my 2016 Jeep Cherokee latitude 30,000 miles vehicle and a 'service shifter' appeared on the dash screen. The shifter itself were all lid up red. Which made it difficult to identify what shift I was currently in and shifters remained all red while the Jeep was in drive and in motion. I felt unsafe because I had a toddler in the vehicle and currently pregnant and feel that it's necessary that Jeep takes action in solving this matter.
- Palmdale, CA, USA
1. thermostat state as problem to make engine chug/stall 2. air compressor / clutch unit needed at 61,000. Have 75 anniversary Jeep and really nothing but problems!! not happy
- Rockville, IN, USA
The service shifter indicator keeps coming on. It comes on when I start the vehicle. At times it will go off when I turn off the car but comes back on after a while.
- Lakewood, CA, USA
Service shifter error on dash board. All lights on gear shifter come on at once P, R, N, D. it only comes on when driving and doesn't go off until the car is turned off. It isn't daily but it's still scary.
- San Antonio, TX, USA
Service shifter
- Hialeah, FL, USA
Vehicle's service shifter light remains on and all lights beside gears prnd remain on. Occurs at any given time whether the vehicle is in motion or not.
- Bay Minette, AL, USA
Service shifter notification keeps popping up and you must stop vehicle and turn it off and open the door to reset it. Apparently there is a plastic piece that goes bad and has to be replaced. This has happened a lot so why is there no recall?
- North Wilkesboro, NC, USA
We have had the service shifter message come on several times since we have owned this vehicle dealer reprograms or resets message and stays off for a while then back on. It happens at any time.
- Ackley, IA, USA
The problem started 7/23/2019. The Jeep is stopping randomly at red lights and stop signs. It starts back up but the ac is on defrost and I have to put it back on cool. The first time it did this I read about some reviews that stated it could be because an oil change is needed. Since it was time for an oil change, I did that. But the next day it did the same thing, randomly stopping. Also changed a dirty air filter. Scheduled a diagnostic test for 7/29/19 and will see if Jeep can help with this problem.
- Houston, TX, USA
Gear shifter - the "service shifter" appears and all the gear shift lights come on. Comes on often. Was repaired months ago. Now appearing frequently.
- Philadelphia, PA, USA
Service shifter light came on with all lights illuminated on the gear shifter. Could not change gears. This happened upon starting the car in the driveway and putting the car in reverse.
- Gibsonia, PA, USA
Truck keeps losing power like it wants to stall and the service shiifter is on. I took it to a shop and they can find out why the truck is losing power and this is the 3rd time the service shifter has been on.
- Pittsburgh, PA, USA
- Petersburg, TN, USA