10.0

really awful
Crashes / Fires:
5 / 4
Injuries / Deaths:
0 / 0
Average Mileage:
29,809 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2016 Jeep Cherokee:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #98

Aug 112019

Cherokee

  • miles
The service shifter indicator keeps coming on. It comes on when I start the vehicle. At times it will go off when I turn off the car but comes back on after a while.

- Lakewood, CA, USA

problem #97

May 032019

Cherokee

  • 37,000 miles
Service shifter error on dash board. All lights on gear shifter come on at once P, R, N, D. it only comes on when driving and doesn't go off until the car is turned off. It isn't daily but it's still scary.

- San Antonio, TX, USA

problem #96

Aug 062019

Cherokee

  • 36,071 miles
Service shifter

- Hialeah, FL, USA

problem #95

Aug 012019

Cherokee

  • 62,000 miles
Vehicle's service shifter light remains on and all lights beside gears prnd remain on. Occurs at any given time whether the vehicle is in motion or not.

- Bay Minette, AL, USA

problem #94

Jul 252019

Cherokee

  • 60,000 miles
Service shifter notification keeps popping up and you must stop vehicle and turn it off and open the door to reset it. Apparently there is a plastic piece that goes bad and has to be replaced. This has happened a lot so why is there no recall?

- North Wilkesboro, NC, USA

problem #93

Jul 302019

Cherokee

  • 40,990 miles
We have had the service shifter message come on several times since we have owned this vehicle dealer reprograms or resets message and stays off for a while then back on. It happens at any time.

- Ackley, IA, USA

problem #92

Jul 232019

Cherokee

  • 108,000 miles
The problem started 7/23/2019. The Jeep is stopping randomly at red lights and stop signs. It starts back up but the ac is on defrost and I have to put it back on cool. The first time it did this I read about some reviews that stated it could be because an oil change is needed. Since it was time for an oil change, I did that. But the next day it did the same thing, randomly stopping. Also changed a dirty air filter. Scheduled a diagnostic test for 7/29/19 and will see if Jeep can help with this problem.

- Houston, TX, USA

problem #91

Jul 252019

Cherokee

  • 55,230 miles
Gear shifter - the "service shifter" appears and all the gear shift lights come on. Comes on often. Was repaired months ago. Now appearing frequently.

- Philadelphia, PA, USA

problem #90

Jul 172019

Cherokee

  • 62,000 miles
Service shifter light came on with all lights illuminated on the gear shifter. Could not change gears. This happened upon starting the car in the driveway and putting the car in reverse.

- Gibsonia, PA, USA

problem #89

Jul 182019

Cherokee

  • miles
Truck keeps losing power like it wants to stall and the service shiifter is on. I took it to a shop and they can find out why the truck is losing power and this is the 3rd time the service shifter has been on.

- Pittsburgh, PA, USA

problem #88

Jul 152019

Cherokee

  • 1 miles
My 2016 Jeep Cherokee latitude has suddenly turned off twice in the middle of the road while driving. A "shift gear" light warning appears on the dashboard. Both times it occured shortly while starting to drive home from work. Therefore, occured within 10 minutes of starting the engine. The first time it occured within seconds after turning left at a light.

- Carpentersville, IL, USA

problem #87

Jul 142019

Cherokee

  • 61,500 miles
Bought a 2016 Jeep Cherokee with 60miles on it within 3 weeks car shut off 3 time while driving with signal shift gear comes on. Have to put car in park and turn off car and turn on a few times and it will be fine two months later it happens again this time happening a few time in the same day a few minutes apart. This dangerous because it happens while your driving on the road with no warning.

- Cypress, TX, USA

problem #86

May 012019

Cherokee

  • 20 miles
Every time I'm driving my car and I approach a stop sign, a little or need to stop the vehicle turns off. The car does not turn on after 20 to 30 mins. I have taken it to various mechanics and no one can tell me what it is. Oil change and even radiator was changed. A mechanic told me that the transmission lanes needed to be changed. I am hoping that is it beacuse I am terrified of driving my vehicle. A vehicle I was excited to buy. It is just a waste of money and time. I should be enjoying this vehicle.

- Indio, CA, USA

problem #85

Jun 282019

Cherokee

  • 29,000 miles
Service shifter message came up on dash while driving at 60 miles an hour, all lights lit up on shifter. Cannot clear message without pulling over and shutting car off, therefore speedo.eter and other car safety information is unavailable. This has been happening on and off for months.

- Fairmont, MN, USA

problem #84

Jun 272019

Cherokee

  • 50,187 miles
Service shifter light keeps coming on, no codes associated with it.

- Albuquerque, NM, USA

problem #83

Jun 262019

Cherokee

  • 85,000 miles
The shifter service light is coming on. I cut the car back off, took the key out and restarted the car, but the light will come back on after awhile. It was stationary when it first happened. It has done it while driving though.

- Burlington, NC, USA

problem #82

Jun 202019

Cherokee

  • 34,000 miles
Turned car ignition on and sat in parking lot. About ten minutes later a shifter service message appeared on display and all lights on gear shift lit up. 2016 Jeep Cherokee with approximately 34000 miles. I've never seen this message before. Message and lights went away after shutting off car and turning back on.

- Clearwater, FL, USA

problem #81

Jun 172019

Cherokee

  • 128,410 miles
I bought my 2016 Jeep Cherokee limited new and for the first 100, 000 miles had no problem with it until one day I was driving down highway and my instrument cluster lit up like a christmas tree, the engine hit 5000 RPM at 45 mph and would red line if I went faster, I pulled over and could not shut vehicle off and radio, wipers and everything were going on their own including every warning light possible. After about 20 min idle I decided to disconnect the battery and reconnect and it started back up with engine light remaining on. I took to dealership they weren't sure why all codes were going off but checked and everything was fine and reset the light. A month later it happened again this time at 65mph during a snowfall on the highway but this time the steering wheel locked up I managed to brake and stop on highway with hazard lights on again disconnected battery and took to dealership, they said I needed to replace the computer so at a cost of nearly $2300 I did. No problems after that until it was raining one day and boom instrument panel lights up again, thankfully the steering wheel did not lock again. I take it back and they tell me there is nothing they can do about it but reset the light. Now I cant drive my Jeep when it rains for fear of more issues. Fast forward 3 months to today, I am about a mile from my home and the dash lights up saying service shifter required. And all the lights for P, R, N, D are all red, I tried to turn off and start again with no luck the lights and warning stays on, the digital speedometer wont come up because the warning is there and I cant cycle it off. I googled the problem and noticed a great deal many others having the same issues at all different miles. I dont know what else to do at this point. I believe just the steering wheel locking up alone should be warrant enough for a recall before someone is not as lucky as I was.

- Cottage Grove, MN, USA

problem #80

Jun 112019

Cherokee

  • 97,000 miles
Was driving, coming to a stop and screen flashed put gear into park to change gears. So I put it in park and then back into drive and same thing popped up. I put it back into park, shut the car off. Tried to turn it back on and it wouldn't start. Then I tried again, left key on and it just whirled over 3-4 times and finally started. And everything was gone and I could drive again. A few weeks prior, I was driving down the road, and I had a service shifter light come on and all the lights by each gear on shifter were red.

- Skowhegan, ME, USA

problem #79

May 012019

Cherokee

  • 56,000 miles
Service shifter light came on at 56,000 miles when I tried to put my car in reverse. All the lights for the shifter came on and the car didn't want to go into the right gear. This has now happened 3 times, not all consecutive.

- Fenton, MI, USA

Read the next 20 complaints »