10.0

really awful
Crashes / Fires:
5 / 4
Injuries / Deaths:
0 / 0
Average Mileage:
29,809 miles

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« Read the previous 20 complaints

problem #118

Oct 102019

Cherokee

  • miles
My radio doesn't get signal anywhere. I get one station and even it has static. It's not just in my hometown either. When I go on trips it is nothing but static and then you find a station every now and then. I'm not sure what the issue is, but it has done it the entire time since I bought it.

- Double Springs, AL, USA

problem #117

Aug 222018

Cherokee

  • 40,000 miles
All the red lights on the shifter light up then a "service shifter" message shows up on the screen. When all the lights light up you cannot move the shifter at all. We had to replace the battery because the battery was totally dead from something drawing power after the car was turned off. The lights on the shifter light up at any random time. When you are driving, you have to pull off the road turn the car off take the key out wait a few minutes and then start the car again. Sometimes it takes more than once to do this. The shifter cannot be moved when the red light are all on. This has been happening for several months now but has become almost an everyday occurrence

- Carver, MD, USA

problem #116

Sep 292019

Cherokee

  • 76,567 miles
Error message that states: "service shifter"on the dash board and all the lights on the gear shifter box light

- Alvin, TX, USA

problem #115

Apr 082018

Cherokee

  • 31,000 miles
Service shifter light comes on and off since reaching 31000 miles on the vehicle.

- Bossier City, LA, USA

problem #114

Sep 252019

Cherokee

  • miles
My gear shift keeps lighting up and it tells me service gear shift. When this happens I turn off my car and restart it. The light goes out. This has been happening frequently. The first time I took it in they said that the code needed to be updated, it did not work and I even took it in to the dealership when it happened because I was close by. He just says bring it in. I took it in today and he told me unless they find something when they run it, they will not be able to do any thing to it. This is an on going problem.

- Texas City, TX, USA

problem #113

May 052019

Cherokee

  • 45 miles
Service shifter light shifter stuck

- Silver Spring, MD, USA

problem #112

Mar 082019

Cherokee

  • 50,000 miles
While the Jeep is in motion, the "service shifter" message becomes displayed on my screen, as well as all prindl lights glowing red. This has happened shifting the car into any gear, and has happened while turning the car as well as driving straight. It has also happened while street driving and highway driving. If you put the car in park, turn the car off, and turn it back on, the car does not immediately show the light, but has been happening more frequently since the first time it displayed the message (about 6 months ago). The Jeep has 60,000 miles on it, and the first time it displayed the message the Jeep had 50,000 miles on it.

- Oshkosh, WI, USA

problem #111

Sep 152019

Cherokee

  • 14,200 miles
Bangs into 2nd or 3rd gear intermittently after a stop or while driving at lower speeds 25-30 mph especially. Most erratic in city driving. The jolt is so hard the driver takes notice. The vehicle will hesitate at time from a stop then jump forward like a bat out of hell causing front wheels to spin. At lower speeds in city the vehicle has a delay from engine to transmission causing a jerking motion even when pressing ever so litely on gas peddle. The transmission holds gears aggressively before up shifting, so engine speed hangs high between shifts. The vehicle shifts occasionally immediately into 2nd gear from a stop and then drags it out and clunks into 3rd gear causing untimely shifting. Lithia Jeep and pelletier Jeep both did software updates with marginal improvement or made it worse. Also the transmission up shifts to soon often from 1st to 2nd gear. Vehicle at times has mind of its own for transmission never really knowing what to making not very predictable and dangerous to drive. The speed control is dangerous and a nightmare. When going downhill it makes transmission go into lower gears causing engine RPM over danger zone. It feels like the engine and transmission are going to explode. The speed control is really hard to predict what it will do! I'm scared to use it! I'm scared to drive this vehicle!

- Van Buren, ME, USA

problem #110

Sep 092019

Cherokee

  • miles
The service shifter came across my dash I pulled over turned my vehicle off, the alert went off. Then after starting my vehicle again a different day the message reappeared.

- Corunna, MI, USA

problem #109

Aug 292019

Cherokee

  • 22,000 miles
The car was stopped for a light and completely died, the hazards wouldn't even turn on. The shifter and steering wheel were locked. It would not re-start. We had to call a flat bed tow truck who couldn't even get the wheels to move, he had to use dish soap so the wheels would slide up the ramp. This was extremely dangerous, other cars couldn't even tell there was an issue because the hazards wouldn't turn on. My teenage daughter was driving the car at the time and had to go out in traffic, with cars beeping, yelling and using rude hand gestures at her so she could put the hood up. This car is very dangerous. The dealership replaced the battery, it didn't fix the problem. They replaced the BCM, that didn't fix the problem. We are now without a car but I'd rather no car then have her killed while trying to drive this Jeep. There are over 40 complaints of the same problem on car complaints.com and the grande Cherokee had a recall for the exact problem, locking up and stalling, this needs a recall before someone gets killed!

- Jamesville, NY, USA

problem #108

Sep 042019

Cherokee

  • 70,000 miles
Service shifter while driving city street before 09/07/2019

- Petersburg, TN, USA

problem #107

Aug 292019

Cherokee

  • 23,000 miles
Car has completely stalled and locked up to a point where the steering wheel cannot be moved, hazard lights will not turn on, cannot change the gear at all. Had to have a flat bed tow because the wheels were locked, tow driver had to use dish soap to get the wheels to slide up the ramp. Jeep dealership first replaced the battery, then replaced the BCM and it is still a solid brick. They have no idea what is wrong. This has cost me $600 so far without even a repair. My 17 year old daughter is driving this dangerous car. I have seen the forums and this is a common problem with this Jeep, it needs a recall. As soon as we can get it running again, we will be trading it in. I can't have her in a death trap, it stalls without warning and we had to put the hood up to warn other drivers because the hazards wouldn't even turn on. This car only has 23000 miles on it, it should really not be doing this.

- Jamesville, NY, USA

problem #106

Sep 052019

Cherokee

  • 35,200 miles
While driving home on a city street at approx. 35mph, my 2016 Jeep Cherokee latitude lost power and shut off, stating "shift to P and then desired gear" and the battery light illuminated. There were no warnings before this occurred. The vehicle lost power steering and brakes, and was then hesitant to restart. After starting, the vehicle jumped forward a bit but would not properly drive, and was towed home and then ultimately to a dealer. The vehicle has been having transmissions issue and was also found to have a defective battery 3 weeks ago, so the safety concerns of this vehicle continue to grow. After researching, I learned this is an extremely common issue, often caused by low oil, or no cause found. There are high risks to life and property for a vehicle that will just shut down at will without any warning.

- Waterbury, CT, USA

problem #105

Sep 032019

Cherokee

  • 57,000 miles
2016 Jeep Cherokee trailhawk - ~57,000 miles. Driving to work this morning (straight at about 40mph) "service shifter" message came over dashboard screen and red lights lit for park, reverse, neutral, drive. The issue went away after restart and I have not encountered again yet (restarted twice since this morning, once at aaa and once to move it when I was at home). I have an appointment with dealership tomorrow. Google search shows this issue to be profound. I'm surprised there is not a recall already but there does not seem to be a consistent answer for why this issue is occurring - hopefully dealership will be able to repair.

- Horsham, PA, USA

problem #104

Aug 312019

Cherokee

  • 32,500 miles
While driving my SUV twice it decelerated and would not move I couldn't push the gas to make it go faster or anything. When I turned it of and then turned it back on it had trouble starting back up. I took it to my dealership and they said that it was 2 quarts low on oil. I just had an oil change 2 months ago and get the synthetic oil to improve my engines life, I'm not sure for an oil chnage until November 19. My dealership put oil in for me and said that this engine shutting down is a fail safe to protect the engine from being damaged. This experience has been very frightening as both times I was driving on major roadways. My dealership has advised me to come back in and get a oil change and they will seal my oil reservoir components and put a dye pack in and have me come back in after driving 1000 miles. After reading the reviews on this website it appears many others have the same issues which truly frightens me I bought my truck brand new and it on has 32500 miles on it, I hope that some major investigations occur before someone gets seriously hurt or worse.

- Aberdeen, MD, USA

problem #103

Aug 282019

Cherokee

  • 40,000 miles
Continuous software update message prevented usage of electronic equipment while vehicle is traveling on the road. This results in the operator removing their eyes from the road to deal with what appears to be non-functioning equipment. No simple cancel button was available to prevent this major distraction and safety concern while traveling. Update message disables and makes electronic equipment useless until update is installed.

- Eagan, MN, USA

problem #102

Aug 292019

Cherokee

  • 38,000 miles
When driving my Jeep it all of a sudden starts beeping and saying service shifter, then my whole shifter lights up. When I go to put my car in park it reverses about 2 feet back before it parks and even though im not moving my Jeep shows my RPM at 1.

- Reevesville, SC, USA

problem #101

Aug 252019

Cherokee

  • 36,500 miles
The car was parked. When I started the car, all lights for the gears (P, R, N, D) on the shifter were light up red and service shifter message appeared. I shut off the vehicle and restarted it and the car operated normally. 3 days later, the same thing happened. A search online has shown many Jeep owners have had this issue.

- Simi Valley, CA, USA

problem #100

Aug 042019

Cherokee

  • 30,332 miles
Takata recall. I turned on engine to my 2016 Jeep Cherokee latitude 30,000 miles vehicle and a 'service shifter' appeared on the dash screen. The shifter itself were all lid up red. Which made it difficult to identify what shift I was currently in and shifters remained all red while the Jeep was in drive and in motion. I felt unsafe because I had a toddler in the vehicle and currently pregnant and feel that it's necessary that Jeep takes action in solving this matter.

- Palmdale, CA, USA

problem #99

Aug 122019

Cherokee

  • miles
1. thermostat state as problem to make engine chug/stall 2. air compressor / clutch unit needed at 61,000. Have 75 anniversary Jeep and really nothing but problems!! not happy

- Rockville, IN, USA

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