While driving in cruise, going 70 mph down a highway, my Jeep displayed an error message stating "service shiftier" and all my gears lit up red. This is my 2nd Jeep and the first problem that has occurred since I purchased the vehicle last year. The car is updated with all oil changes and mechanical work and has never given me a scare. Just hours after the message displayed, I took it to be looked at at my local auto zone and even with a second opinion from a worker who used to work for chrysker, they could not see a solution to the problem but advised me that this is a common issue that they have seen 5 other times this year with newer Jeep than mine and some similar to my make and model. I was told that there is no known solution to this issue but to drive with care because this issue could leave me in a situation where I am unable to shift into park or where my gears shift on there own. I am at a total loss as to how to fix this or what is exactly wrong with my vehicle.

- Winston-Salem, NC, USA

On Feb 6, 2020, I was getting ready for work when I noticed that my Jeep had a message appear on the dash board regarding shift shifter. I was pulling out of my apartment complex when my car stopped out of no where my car stopped and the message appear while still on drive. When I looked over the shift shifter, the prnd were all lighten up in red. I has causing traffic and had to get my car towed.

- Austin, TX, USA

I've had this vehicle since end of November 2016. About 1 year into owning the car, a curious note began to pop up reading "service shifter." When this initially happened, I brought my vehicle into Jeep dealership to get it looked at. The response from the dealership was that they couldn't figure out what was making the notification come on and they didn't know what it meant. I ignored this for the time being. In the next year, the message must have shown a minimum of 20 times, in 2020 it has happened 3 times. If the car is turned off and left alone for hours, the message will not appear again. I don't know if anything causes this to happen as I've driven in cold weather, hot weather, off road, smooth road and theres no consistnent behavior that causes the notification of service shifter. Often times the message would appear and the shifting in automatic mode would be less smooth and transition worse than without the message. I have brought the vehicle in multiple times since the first time it showed and each time I get the same response from the dealership; "we don't know what makes this message appear, " "we can't make it appear while its been at the dealership" "we've never seen this message before" "there's nothing we can do". it is concerning that over this 3.5 year period, there is not diagnosis or the issue or any understanding of it. I am submitting this message to ensure there is a database for Jeep owners who received the "service shifter" note.

- San Francisco, CA, USA

A service shifter soon warning comes on at random and blocks the speedometer while driving. It clears when you turn off the vehicle and will randomly return.

- Aurora, CO, USA

'service shifter' message keeps popping up on the dash, accompanied by all gear lights in red. Used to stop after powering the vehicle off and on again. I've seen that so many other Jeep Cherokee owners have experienced this. How is this not a recall? so unfair for those of us outside of a warranty.

- Lubbock, TX, USA

When I start my car, the dash says 'service shifter' and the ' P R N D' all stay lit. This has happened 3 times in the last month/ month and a half. My Jeep only has 29,000 miles on it. If I restart my car, it seems to go away for the time being.

- Avon, NY, USA

Transmission shifts unexpectedly into neutral at highway speeds (65 mph). When the gas pedal is depressed the engine revs but the car does not respond as if it is in neutral. The only way to remedy is coming to a complete stop on the freeway and shutting off and restarting the car. Check engine light comes on and I've taken it to dealer and they've stated that the vehicle is no longer under warranty and state that there is a transmission recall affecting the 2014-2015 models, not mine which is a 2016. The local transmission shop looked up the code P0887 (tcm relay), but stated that he would not work on it because other 2016 Jeep Cherokee with the same problem continue coming back with the same problem, even after going so far as to replace the entire transmission and relay. He reset the code, but the same issue happened a day later at freeway speeds (65mph) and I was nearly rear ended as I stalled. Approx 4 days later the same issue happened again at freeway speeds (65 mph). I now drive the vehicle on mainly surface streets and am afraid to drive it because of the close calls I've had with my transmission shifting into neutral at freeway speeds. My model is a 2016 Jeep Cherokee 2wd 2.4L 4-cyl engine.

- Burbank, CA, USA

Service shifter dashboard message and the P. R. N. D. light up red off and on, three times so far within a six month period what do we do? Jeep dealer and headquarters maintains no complains have being filed the problem happens during car moving

- Grand Prairie, TX, USA

About 13 months after I first purchased the vehicle, the service shifter warning appeared. I called the dealership I purchased the vehicle from and they instructed me to turn the car off and back on to see if the problem went away. If so, not to worry. The warning appeared again another few thousand miles later and continues to pop up randomly every few thousand miles. The dealership said that it may be a glitch that a software update would fix, but hasn't been fixed with updates so far. I just rolled over 36,000 miles so the vehicle is no longer under warranty and I had the same warning appeared today. I'm concerned that now the issue will require a major hardware replacement that they will recommend now that the vehicle is under warranty. One of many issues with this Jeep. My first and last time buying a Jeep.

- Fairfax, VA, USA

About two months ago while driving the car chimed and the message "service shifter" appeared on the screen along with all lights next to shifter to light up red. The vehicle has to turned off and restarted to reset. Now the same thing keeps happening. This never happened before the over the air update. Extremely irritating and scary the first time it happened thank god I wasn't in an accident like other reports have noted. Jeep needs to recall this issue and fix it!!!

- Clayton, DE, USA

The car dashboard keep saying service shifter. This happens after driving anytime on all roads and putting the car in park.

- Mogadore, OH, USA

Service shifter light appears while driving often; I have taken it to the Jeep dealership on several occasions and there has not been any finding resulting in a solution to the error (as it disappears and comes back on multiple occasions). Often when the service shifter appears it causes the vehicle to jolt or not shift

- Stone Mountain, GA, USA

Service shifter warning. All gears on shifter are light red. P R N D

- Yardley, PA, USA

Service shifter message appeared in the center display and is lock in place, not being able to scroll through the menus any longer. Next to the shifter all lights for shifter position are illuminated and you cannot see which gear the vehicle is in anymore from looking down at the shifter. This has happened multiple times mostly while in motion but has also happened while stationary. The message including all other indications can go away with a full shutdown.

- Brooklyn, MI, USA

Approx. 68,000 miles, owned for 3 years, regular maintenance and inspection. Vehicle in motion on city streets turns to neutral after the first few right turns. Gear shifter automatically shifts to neutral after the car's warning system reads "shift to park" while the vehicle is in drive and in motion. To restart the vehicle, the driver must place the vehicle in park, turn off the engine and restart it, however the battery light flashes. This has happened three times in as many weeks, all while in traffic. When taken to Jeep dealership mechanic, no code shows up on obd. After online research, many owners of Jeep Wrangler, (as well as latitudes) have had this same issue. There is a consensus it may be a result of a poorly implemented failsafe that Jeep installed when the engine oil is low. Allegedly, on Jeep with certain engines (2.4L) they burn oil at a higher rate than what the onboard computers can gage. It appears that Jeep dealerships feign ignorance with this problem. However, when other owners have pressed the Jeep Corp., they say they may issue a recall if enough people complain. Https://www.carcomplaints.com/Jeep/Cherokee/2019/engine/engine_shut_down.shtml

- Norfolk, VA, USA

'service shifter' message came on & all red lights on shifter tree while on the freeway no less! it does happen anywhere. 2016 Jeep AWD lattitude. They replaced the shifter and wiring harness once already. A few month later it came back on. Took it in and they stated that they would not find anything wrong. But it is still coming on.

- Walnut Creek, CA, USA

Service shifter indicator comes on- solid red lights appear on the shifter in every gear. Comes on every couple of days. Cargurus has several people complaining about experiencing the same problem. Dealerships seem to not really know what the real problem is, replacing engines, transmissions, shifters- only to have the problem come back for these folks. Clearly, a recall is in order. I am concerned if I take mine in, I will have the same problem as the others, price gouged- with no real solution. Here is the link for the feed of problems: Https://www.cargurus.com/cars/discussion-T68742_ds947921

- Rapid City, SD, USA

Faulty engine with excessive oil consumption. Engine piston blown at 54K, on brand new 2016 Jeep Cherokee, and consequently repaired under manufacturer warranty. Fca and dealership difficult to work with and attempted everything to avoid the repair until I obtained legal counsel. The vehicle still randomly shuts off while being operated which makes it a danger to all. I have also experienced issues with the transmission, which the dealership said stemmed from the electrical system. The vehicle would get "stuck" in a particular and cause the vehicle to "jump" while attempting to idle down. Lastly, the service shifter light has come on. The light comes on while the vehicle is in motion and does not appear to effect the operation of the vehicle. Nevertheless, this is another problem added to the engine and transmission issues. This vehicle is trash and needs to be completely recalled. Shame on fca for selling this vehicle with a ton of defects. Shame on any authority that does not investigate the claims regarding this vehicle, or does it take a catastrophic event to gather your attention.

- Del Valle, TX, USA

I have had this car for month, and this has happened 4 times. When idling at a light or stop sign, car completely shuts off and can't be turned back on for several minutes. Dashboard and touchscreen go black and can't even turn on hazards to alert people behind you.

- Pine Valley, NY, USA

In my Cherokee the service shifter indicator came on. All the positions on the shifter lite up (P, R, D and the + -) this appears to be a problem with this model. I looked at several other comments on line. I was leaving a drive in and when I put it in reverse everything turned red and the service shifter illuminated in my message center. I was able to make it home. When I got home I turned the vehicle off. When I turned it back on everything was back to normal. I had a issue right after I bought the vehicle. It was stuck in park and had to be towed back to the dealership. I believe the mileage was around 2000 miles. I currently have approximately 83000 mile on the vehicle.

- Granbury, TX, USA