10.0

really awful
Crashes / Fires:
5 / 4
Injuries / Deaths:
0 / 0
Average Mileage:
28,774 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2016 Jeep Cherokee:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #88

Jul 152019

Cherokee

  • 1 miles
My 2016 Jeep Cherokee latitude has suddenly turned off twice in the middle of the road while driving. A "shift gear" light warning appears on the dashboard. Both times it occured shortly while starting to drive home from work. Therefore, occured within 10 minutes of starting the engine. The first time it occured within seconds after turning left at a light.

- Carpentersville, IL, USA

problem #87

Jul 142019

Cherokee

  • 61,500 miles
Bought a 2016 Jeep Cherokee with 60miles on it within 3 weeks car shut off 3 time while driving with signal shift gear comes on. Have to put car in park and turn off car and turn on a few times and it will be fine two months later it happens again this time happening a few time in the same day a few minutes apart. This dangerous because it happens while your driving on the road with no warning.

- Cypress, TX, USA

problem #86

May 012019

Cherokee

  • 20 miles
Every time I'm driving my car and I approach a stop sign, a little or need to stop the vehicle turns off. The car does not turn on after 20 to 30 mins. I have taken it to various mechanics and no one can tell me what it is. Oil change and even radiator was changed. A mechanic told me that the transmission lanes needed to be changed. I am hoping that is it beacuse I am terrified of driving my vehicle. A vehicle I was excited to buy. It is just a waste of money and time. I should be enjoying this vehicle.

- Indio, CA, USA

problem #85

Jun 282019

Cherokee

  • 29,000 miles
Service shifter message came up on dash while driving at 60 miles an hour, all lights lit up on shifter. Cannot clear message without pulling over and shutting car off, therefore speedo.eter and other car safety information is unavailable. This has been happening on and off for months.

- Fairmont, MN, USA

problem #84

Jun 272019

Cherokee

  • 50,187 miles
Service shifter light keeps coming on, no codes associated with it.

- Albuquerque, NM, USA

problem #83

Jun 262019

Cherokee

  • 85,000 miles
The shifter service light is coming on. I cut the car back off, took the key out and restarted the car, but the light will come back on after awhile. It was stationary when it first happened. It has done it while driving though.

- Burlington, NC, USA

problem #82

Jun 202019

Cherokee

  • 34,000 miles
Turned car ignition on and sat in parking lot. About ten minutes later a shifter service message appeared on display and all lights on gear shift lit up. 2016 Jeep Cherokee with approximately 34000 miles. I've never seen this message before. Message and lights went away after shutting off car and turning back on.

- Clearwater, FL, USA

problem #81

Jun 172019

Cherokee

  • 128,410 miles
I bought my 2016 Jeep Cherokee limited new and for the first 100, 000 miles had no problem with it until one day I was driving down highway and my instrument cluster lit up like a christmas tree, the engine hit 5000 RPM at 45 mph and would red line if I went faster, I pulled over and could not shut vehicle off and radio, wipers and everything were going on their own including every warning light possible. After about 20 min idle I decided to disconnect the battery and reconnect and it started back up with engine light remaining on. I took to dealership they weren't sure why all codes were going off but checked and everything was fine and reset the light. A month later it happened again this time at 65mph during a snowfall on the highway but this time the steering wheel locked up I managed to brake and stop on highway with hazard lights on again disconnected battery and took to dealership, they said I needed to replace the computer so at a cost of nearly $2300 I did. No problems after that until it was raining one day and boom instrument panel lights up again, thankfully the steering wheel did not lock again. I take it back and they tell me there is nothing they can do about it but reset the light. Now I cant drive my Jeep when it rains for fear of more issues. Fast forward 3 months to today, I am about a mile from my home and the dash lights up saying service shifter required. And all the lights for P, R, N, D are all red, I tried to turn off and start again with no luck the lights and warning stays on, the digital speedometer wont come up because the warning is there and I cant cycle it off. I googled the problem and noticed a great deal many others having the same issues at all different miles. I dont know what else to do at this point. I believe just the steering wheel locking up alone should be warrant enough for a recall before someone is not as lucky as I was.

- Cottage Grove, MN, USA

problem #80

Jun 112019

Cherokee

  • 97,000 miles
Was driving, coming to a stop and screen flashed put gear into park to change gears. So I put it in park and then back into drive and same thing popped up. I put it back into park, shut the car off. Tried to turn it back on and it wouldn't start. Then I tried again, left key on and it just whirled over 3-4 times and finally started. And everything was gone and I could drive again. A few weeks prior, I was driving down the road, and I had a service shifter light come on and all the lights by each gear on shifter were red.

- Skowhegan, ME, USA

problem #79

May 012019

Cherokee

  • 56,000 miles
Service shifter light came on at 56,000 miles when I tried to put my car in reverse. All the lights for the shifter came on and the car didn't want to go into the right gear. This has now happened 3 times, not all consecutive.

- Fenton, MI, USA

problem #78

May 092018

Cherokee

  • 30,000 miles
Oil does not last during oil changes, I have to add oil. There is not a leak or any issue, it is just burning way too fast. My Jeep was cutting off right after I would start driving (usually right after a turn) and I had no idea why until I noticed oil was extra low. So now I just make sure to keep it full between changes. Definitely feel like this is a nuisance.

- Springfield, TN, USA

problem #77

May 292019

Cherokee

  • 27,000 miles
"service shifter" appeared on my screen, and on my shifter, everything lit up in red. Something tells me this isn't particularly safe.

- Auburn, ME, USA

problem #76

May 202019

Cherokee

  • 64,000 miles
When I start the car the service shifter will come on and all the lights on my shifter light. I turned my cat off and back on and it went off. That was about a week ago. Now it is doing it every other day. Cant seem to find what the problem is.

- Independence, MO, USA

problem #75

May 172019

Cherokee

  • miles
When I first bought my vehicle at the end of 2016 brand new a few months after that the service shifter light came on and all the lights appeared on my shifter. I took it back after a few months and they change the part on it which is seem to work the light didn't come on for a while. But then all of a sudden it comes back on so I knew something else was wrong. Now my transmission light has come on and the car does multiple things for example falling completely dead while driving. Also the car jerks when accelerating especially on highways. It even got to the point when after I was going about 50 to 60 miles per hour when I came to a complete stop the car would no longer accelerate there after. This is becoming a serious safety issue and life-threatening to myself and others on the road. I am scared to drive the vehicle not knowing and any given time when something is going to happen.

- Missouri City, TX, USA

problem #74

May 202019

Cherokee

  • 58,142 miles
About every 5 wks my car says service shifter and all lights come on. Nobody can get it to stay off. Each time this happened I had just started my car and trying to put it in gear. Different times of day some times it had already been driven and others it hadn't.

- Rio Vista, TX, USA

problem #73

May 212019

Cherokee

  • 56,650 miles
The shifting while in operation is very rough, jerks hard while on the highway and then the light will come on indicating the automatic function that turns the engine off while stopped to save fuel isn't working. The vehicle has less than 57,000 miles. This has been happening for about a month more and more frequently both on hwy and in town and always while in motion from 35 mph+

- Plymouth, IN, USA

problem #72

May 172019

Cherokee

  • miles
Shifter service error message appeared in two occasions within the span of a month. First encounter, was a few days after taking the car off the dealership lot. I was entering the drive away and all of sudden, shifter service error message appeared and all the gear indicators flashed bright red. After the dealership, , I probably put less that 10 miles on it at this point. Turned off the vehicle and restarted the ignition. Put it in drive, this time while stationary and it appeared again. I didn't take a photo the first time, as I assumed it was a fluke. Didn't happen anymore after that till today, May 17th. I started up the ignition and headed on my way off, within 5 mins of my ride, I heard a beep. Looked at the dash and saw the service shifter message again so I drove off into a parking lot to check out the issue. I stopped and went into park. The red indicators were still apparent. I turned off the vehicle 5X and repeated turning on the ignition, put it in drive, service shifter error appears and going into park and turning off the vehicle all while stationary in the parking lot. After the 6th time, I took it slow and it didn't appear. Since the first occurrence, I probably have only driven the Jeep less than 100 miles.

- Redwood City, CA, USA

problem #71

Apr 022019

Cherokee

  • 70,000 miles
The wiring harness needs replaced fir shifter, see attached pic. Faulty wiring is causing service shifter light to come on.

- Justin, TX, USA

problem #70

May 132019

Cherokee

  • miles
My service shifter pops up and I have had it switch and or serviced over 5 times

- Omaha, NE, USA

problem #69

May 022019

Cherokee

  • 36,500 miles
I bought it used and it had 1 recall that was not disclosed and now the service shifter light keeps coming on. I have read 100S of others have this problem with little to no permanent resolution.

- Van Buren, AR, USA

Read the next 20 complaints »