10.0

really awful
Crashes / Fires:
5 / 4
Injuries / Deaths:
0 / 0
Average Mileage:
29,809 miles

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« Read the previous 20 complaints

problem #198

Nov 122016

Cherokee

  • 14,000 miles
Service shifter light. When it comes on it affects all of the car's features, remote, cruise, speedometer. Have had fixed at the dealership 3 to 4 times.

- Madison, MS, USA

problem #197

Nov 302020

Cherokee

  • 56,500 miles
I bought a 2016 Jeep Cherokee latitude with 56,000. I had it for 1 day before I got a service shifter warning on my dashboard and all of the lights on the shifter lit up red. I called the dealership and they told me to come in right away, but the light went off when I turned the car off. The light didn't come back on for a few week, but now it comes on everyday. I have read several forums about people having the same issues with their 2016-2019 Jeep's, and even after getting the wiring and shifter replaced the issue will come back. I've read about people whose car gets stuck in gear and they can't put it into drive or park. This needs to be looked into because people cannot afford to keep paying to have the issue 'fixed' when it isn't really getting fixed and nobody knows why.

- Anchorage, AK, USA

problem #196

Nov 102020

Cherokee

  • 98,000 miles
While driving the service shifter light comes on, blocking the speedometer. All the lights for the different gears light. It will reset after the car is restarting, but will come back on after city driving for about 200 miles or after driving on rougher city roads.

- Saint Louis, MO, USA

problem #195

Nov 062019

Cherokee

  • 35,000 miles
Service shifter appeared and I reset by pulling over shutting off vehicle, opening door and re-insert key and start. Was happening once a month, now happens every time I drive. Can't view any vehicle information as it freezes the screen. Happens regardless of where I am driving. Will even happen on a remote start sitting idle.

- Quakertown, PA, USA

problem #194

Oct 212020

Cherokee

  • 86,400 miles
My vehicle is at 86,500 miles and the service shifter message has come up on my dashboard more than once now and from what I can find, there is no solid or permanent fix for it at this time. I would like the be able to fix my car and not have to worry about this issue again.

- Longview, WA, USA

problem #193

Oct 022020

Cherokee

  • 58,448 miles
My 2016 Jeep service transmission light appeared then the next thing I had no acceleration on the expressway. Seems like there was no power on the gas petal and the car was just not going. I was in the middle of rush hour and could not get off the expressway. After a couple of minutes of me pressing down on the gas petal it finally worked. I immediately got off the expressway. On the way home every time I would stop the same thing would occur, but this time I would turn off and on the vehicle and it seemed to reset and work again. I have taken the vehicle to the shop were they said it was tcm which they updated/reset, but they also told me this would have to be done every couple of years because chysler does updates and unfortunately we have to pay the dealership to have this updated for us or we will have issues. Well I had everything updated then after a couple of hours with my vehicle once again the "service transmission" light reappeared. Now they are saying it is the tcm that needs to replaced. The vehicle has only 58,470 miles, this is ridiculous that we have to pay for these updates and that the VIN number is not on the list to have these issues fixed by chysler. I have read up on this and I am not the only one this has happened to. If I would have known how much trouble I would have with a Jeep/chysler product, I would never have bought it.

- San Antonio, TX, USA

problem #192

Oct 022020

Cherokee

  • 52,500 miles
Service shifter

- Virginia Beach, VA, USA

problem #191

Sep 042020

Cherokee

  • 50,000 miles
Service shifter. All lights come on. Have to pull over and turn car off so car doesn't lock

- Glasgow, KY, USA

problem #190

Sep 152020

Cherokee

  • 49,700 miles
Service shifter light came on with all the gear lights lit up too. Vehicle was parked when lights first came on. Took it to the dealership and the service dept. Said that the shifter box and wires need replaced. Service dept. Says Cherokee are known for this. Vehicle only has 49700 miles.

- Coldwater, MI, USA

problem #189

Aug 012019

Cherokee

  • 56,000 miles
The service transmission light and check engine light keeps comming on had it in the shop twice and they can not find a problem. I do not trust the car to take a trip in and that is why I bought it. It started when I first bought it and it still is doing

- Mena, AR, USA

problem #188

Aug 132020

Cherokee

  • 87,925 miles
Service shifter issues, this is my fourth time needing to repair/replace the bezel and harness.. dash says service shifter and all lights from park, drive, reverse etc light up red while driving at which time must pull vehicle over and restart to reset it until repaired. This has happened to me 4 times now beginning in 2016, 2017, 2019, and again now in 2020. I see a lot of complaints on line with this issue and would like to suggest perhaps putting out a recall on this issue.

- Mount Nebo, WV, USA

problem #187

Sep 082020

Cherokee

  • 78,000 miles
Fuel pump failure causing emmision purge tank to fill with fuel causing $1700 repair bill. Transmission shifts with sudden jerk unexpectedly almost causing whip lash.

- Mesa, AZ, USA

problem #186

Jun 132020

Cherokee

  • 65,421 miles
Service shifter light comes on instrument panel as well as all the lights on shifter itself. This has happened while driving on I 69, placing it in park, and also when starting the vehicle. The pictures included are dated 6/13/2020 but this has happened numerous times since and that wasn't the first time it happened. Did report to watermark Toyota in madisonville, ky when we got the oil changed on 9/4/2020 and they said couldn't it to show a code. We will need to bring in when it is showing "service shifter"

- Earlington, KY, USA

problem #185

Sep 052020

Cherokee

  • 66,000 miles
Lights on dash turned red and says service shifter. This happened about 6-8 months ago and now again today

- Kings Parl, NY, USA

problem #184

Sep 022020

Cherokee

  • 45,000 miles
While driving down the highway at 65 miles per hour, my vehicle dinged and the speedometer display showed service shifter. I look at the gear shift, which was still in drive, and all the lights were on. This has happened repeatedly over the past year or so at random times: On the highway while driving, while at stop signs, when starting the car for the first time of the day. Sometimes I will go weeks without a problem, other times I will go minutes. The current work around is to shut the car off and turn it back on.

- Florissant, MO, USA

problem #183

Aug 242020

Cherokee

  • 33,000 miles
Service shifter light came on at around 29K miles or so. Had it serviced at a Jeep dealer with my maxcare warranty and I'm now at 33K miles and the service shifter came back on. I've read on forums that many people have had this issue. I'm paying a lot of money for this car and it's ridiculous to have to deal with this issue after getting it fixed. The first time the light came on it wasn't reading that it was in park. Now it comes on whenever I'm driving. I've read that this issue has caused some people to have to replace a transmission.

- Severn, MD, USA

problem #182

Jun 262020

Cherokee

  • 69,000 miles
I was driving my 2016 Jeep Cherokee and the service transmission came upon my dash message center and the engine light came on. My truck started driving badly, but I was able to make home. Now, the engine like keep randomly coming on and my truck keep shutting off whenever it please!!!!!!

- Marion, AR, USA

problem #181

Jan 072017

Cherokee

  • 1,600 miles
Service shifter warning light. Comes on periodically. Turning off the car and restarting it does not change it at all. Started shortly after purchasing car and has continued to happen every couple of months. I've replaced the thermostat and done regular maintenance, none of which have helped the situation. I have not had the shifter service yet because the light eventually goes away. However I'm very worried.

- Huron, SD, USA

problem #180

Jun 012020

Cherokee 4-cyl

  • 9,600 miles
My car started up fine then I was leaving a parking lot and my car literally stopped and died. I turned the key and my car wouldn't start up. I waited again and it still wouldn't start. I thought it was my battery so I had someone use jumper cables I waited a little bit longer and my car started up. Then the next day I drove it to the dealer ship then my husband was told when the oil gets to low the car automatically dies there are no warning signs, there's nothing you can do to fix this problem and that it's very common in my type of Jeep. So I've been checking my oil and every 2 days I have to put oil in my car because I'm scared that my car will stop on a major high way.because there was no way to fix this and I don't know where the oil is going in my car.

- Fort Worth, TX, USA

problem #179

Jul 012020

Cherokee 4-cyl

  • 25,000 miles
Single click heard from brake area at the end of braking. Doesn't happen if you turn of stability control or put into snow or sport mode. Dealership cant find reason for loud click. Rotors and pads replaced, happens about 50% of times braking.

- Gansevoort, NY, USA

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