10.0

really awful
Crashes / Fires:
5 / 4
Injuries / Deaths:
0 / 0
Average Mileage:
29,809 miles

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« Read the previous 20 complaints

problem #178

Jul 072020

Cherokee 4-cyl

  • 45,000 miles
Service shifter light comes on and my shifter where the R and D are light up red. It happens when ever I turn the car on it randomly happens then if I shut my car of it goes away and comes back

- Oakfield, NY, USA

problem #177

Jul 052020

Cherokee

  • 46,946 miles
I turned on my vehicle getting ready for work when a message reading 'service shifter' appeared while the lights on the shifting settings lit up. I looked up the problem online and found that it's been a common thing happening to other Jeep Cherokee owners. I was in my driveway, stationary when this happened and now I can't go to work until it is fixed because I'm concerned that if I drive around too much a more serious issue may occur.

- Southampton, NY, USA

problem #176

Jun 232020

Cherokee 6-cyl

  • 19,921 miles
While driving, service shifter light came on dash display and all gear lights lit up red.

- Waterford, MI, USA

problem #175

Jan 012019

Cherokee

  • 80,000 miles
Transmission is squealing as I drive down the road. Many times when I put it in drive it doesn't want to go. I have also experienced this at traffic light stops. The vehicle will be in drive and when I press on the gas to go it jerks. This is a safety hazzard because I don't know if there is going to be a time where is will not respond and strands me.

- Mt Vernon, OH, USA

problem #174

Jun 222020

Cherokee 4-cyl

  • 40,000 miles
Service shifter light comes on for the past year. Had in 6 months ago and they told me it just needed a "software update". now 6 months later they say it need a new shifter an wire harness for $500. This should have been done originally since it's the same issue and now not under warranty. Internet has many complaints from this known issue.

- Plainfield, IL, USA

problem #173

Jun 112020

Cherokee 4-cyl

  • miles
Service shifter light came on and gear shift lights are all red, P, R, N, D. this has been ongoing where the lights go off and come back on abruptly. I have pulled over turn the vehicle off and wait a few minutes and the service shifter notification is cleared, and does not come back on for a extended time of 3-4 days then comes back on.

- Manteca, CA, USA

problem #172

Jun 092020

Cherokee 4-cyl

  • 86,500 miles
Over the course of a year, my battery has died (Oct), my harsh cold start needed replacement (Nov), my radio completely died and could not be updated (Dec) and recently within the past two months and by far the most concerning is that my Jeep will completely shut off while sitting at a red light or stopping for only a minute. This is not sue ro low oil or anything of my own doing. It will tell me to shift into park and then into gear. Yesterday was the most concerning as it completely shut down while I was in motion and nothing working, steering, lights nothing at all on the vehicle functioned. I was able to put it in park but my keys wouldn't even be released from the ignition. I had it towed to a dealer who then stated they can't find a code for a diagnostic, the oil is perfectly fine and that they can't do anything bc it could be anything. I have no doubt this is electrical in some way and a manufacturer defect of some kind as I have found 100S of other complaints of the same car and same engine type. It is dangerous that the manufacturer is not putting a recall on whatever is going on or at least trying to fix the problem. It seems all Jeep are known for their electrical problems. I do not have the ability to trade this car in or get another one with my financial situation and my entire business is run off of me driving. I could've been killed as it died in the middle of the road in a blind curve where people fly through at over 55 mph. I had to have an officer come and sit behind me I was so scared as the car would do nothing at all!!!! I hope if this is happening to other people that their family is aware of the issues and knows to sue Chrysler for everything when an accident results in someone's death!!!

- Pelzer, SC, USA

problem #171

May 152020

Cherokee 4-cyl

  • 70,000 miles
'service shifter' is displayed, meaning I cannot use any of the in vehicle controls or use the manual transmission feature or see what gear I am in. It's an automatic but has the manual option. I've seen hundreds of other people effected by this, needs to be a recall asap or grounds for a class action if no action is taken.

- Avondale, AZ, USA

problem #170

May 302020

Cherokee

  • miles
Everything is fine except when my car will not go into reverse then it say shift to P transmission problems. Please note I just bought this car used.

- New Orleans, LA, USA

problem #169

May 092020

Cherokee 6-cyl

  • 19,000 miles
When making a left turn from a stop position hearing a humming noise coming from the right rear of the vehicle and as soon as I turn back to the right to straighten up it goes away, ,vehicle only has 19K.

- Brentwood, NY, USA

problem #168

Sep 152019

Cherokee 4-cyl

  • 90,000 miles
My dash is displaying 'service shifter' and my lights by my shifter are all lit up beside the reverse. It began doing it only in reverse but now, 9 months later, is doing it at any given point. I did a scan on it and it says has to do with the 'transmission control module' and 'electronic control module'.

- Escanaba, MI, USA

problem #167

May 152020

Cherokee 4-cyl

  • 48,671 miles
Engine keeps shutting off everytime I make a sharp right turn.

- Schenectady, NY, USA

problem #166

Apr 052020

Cherokee

  • 57,000 miles
The car has shut off 2 times while driving. Currently the car will not start and not sure what the issue is. Have taken back to dealership twice only told me there is nothing wrong with the car.

- Kansas City, MO, USA

problem #165

May 102020

Cherokee 4-cyl

  • 103 miles
At random times I will get an error on my dash board where the electric speedometer shows and it says "service shifter". also, all the lights on the shifter (P, R, D, etc) turn on in red. I will not go away by pressing the ok button. It was not happening a whole lot, just from time to time, but lately like the past week or so it has been turning on more and usually goes away if I turn the vehicle off, take out the key and then turn it back on. This seems to happen at any given time, whether the vehicle is in motion or not. The latest was yesterday, I have not driven it today.

- Dallas, TX, USA

problem #164

May 042020

Cherokee

  • 39,000 miles
Whenever enroute the car battery or whatever the issue may be electically would completely shut off locking the steering wheel, rendering the vehicle dead. Even with turning off the car and starting it, the process takes three to four tries. Itll happen randomly sometimes at light intersections, making turns, even on the highway. Its been happening for the past 4 months even after oil change and two battery exchanges. Today it happened again, twice, once going through a light dying in the middle of the intersection, and the second was passing on the overpass. There hasnt been any accidents or injuries yet but there has been a vast amount of close calls.

- Dublin, CA, USA

problem #163

Apr 302019

Cherokee

  • 25,000 miles
The back axel or some gear tha makes a loud sound of miss gear when turning.

- Freeport, NY, USA

problem #162

Apr 232020

Cherokee

  • 56,000 miles
The vehicle says 'service shifter' and all the lights on the shifter light up. I was told by my dealer that the vehicle needed an oil change. I had the oil change, but it still keeps happening. When it does happen, I pull over and turn off the car and turn it back on. Sometimes it goes away, sometimes it doesn't.

- Royal Oak, MI, USA

problem #161

Apr 012020

Cherokee

  • 54,000 miles
Service shifter comes on dash and all lights on prndl come on / dealership tells me it's not covered under warranty and I can pay to have it fixed.

- Dardanelle, AR, USA

problem #160

Apr 092020

Cherokee

  • 59,429 miles
Service shifter came on and all lights on gear shift prnd were all lit

- Coal City, WV, USA

problem #159

Apr 052020

Cherokee

  • 37,000 miles
I bought my 2016 Jeep Cherokee latitude from a carmax about 7 months ago with about 30K miles on it. A few months later, my service shifter light came on when I turned my car on. I started driving and nothing was happening, but the light remained on. I pulled over to the side of the road soon after and after turning off and on the car a few times it disappeared. In the past month or two I have had this light come on many times. After looking online, it seems like this is a reoccurring issue with Jeep Cherokee from 2016-2017 and the problem persists months after it has been serviced. I am going to be taking my Jeep in to be serviced because of this warning and will monitor closely if/when the warning reappears.

- Lombard, IL, USA

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