10.0
really awful- Crashes / Fires:
- 3 / 2
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 27,548 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The contact owns a 2017 Jeep Cherokee. The contact stated that the vehicle stalled on numerous occasions while driving at speeds between 55-70 mph. The contact stated that vehicle jerked and loss motive power without warning. The contact was able to keep the vehicle under control while restarting the vehicle. The vehicle was taken to reynolds Ford (1900 avenue of the cities, East moline, il 61244, (309) 792-9530) where the vehicle was purchased. The vehicle was also taken to key Chrysler Dodge Jeep Ram (3700 16th street direction, moline, il 61265 (309) 524-52747). Both dealers performed diagnostic tests but, were unable to locate a failure code. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 68,000. Invalid VIN.
- Carbon Cliff, IL, USA
While driving the service shifter lighter appears on dash and shifter position lights all light randomly and has been becoming more frequent. They turn off once I stop, turn the car off, and restart the car. I have read models previously have been recalled for this issue but not 2017 which appears to have the same issues. Also I've had to change my spark plugs at about every 50,000 miles. I replaced them once already and once again I am having the same issue the check engine light is on and at times the car is shaking from the misfiring. The check engine light remains on at a times. The check engine light flashes and the car is shaking the power and acceleration are significantly reduced when the spark plugs are actively misfiring. This only occurs with accelerating and pressing on gas pedal and happens constantly while driving. I've never had to replace spark plugs this often they usually last atleast 100,000 miles. There is a problem when they barely last for half that and require replacement atleast 2 times before they should go bad. These seem to be a common issue but when you ask the dealer they act clueless and something needs to be done. These are costly problems that should not be occurring or occurring this frequently. Please investigate.
- Langhorne, PA, USA
While driving the service shifter lighter appears on dash and shifter position lights all light randomly and has been becoming more frequent. They turn off once I stop, turn the car off, and restart the car. I have read models previously have been recalled for this issue but not 2017 which appears to have the same issues. Also I've had to change my spark plugs at about every 50,000 miles. I replaced them once already and once again I am having the same issue the check engine light is on and at times the car is shaking from the misfiring. The check engine light remains on at a times. The check engine light flashes and the car is shaking the power and acceleration are significantly reduced when the spark plugs are actively misfiring. This only occurs with accelerating and pressing on gas pedal and happens constantly while driving. I've never had to replace spark plugs this often they usually last atleast 100,000 miles. There is a problem when they barely last for half that and require replacement atleast 2 times before they should go bad. These seem to be a common issue but when you ask the dealer they act clueless and something needs to be done. These are costly problems that should not be occurring or occurring this frequently. Please investigate.
- Langhorne, PA, USA
My shifter light comes on for all of the spaces on my shifter. Two dealerships have not seen any codes to my specific car. Also, my spark plug burnt out at 45,000 miles and I was told that is not suppose to happen that way.
- Cleveland, OH, USA
Every 3000 mile I do my vehicle maintenance which requires me to do my (oil change) July, 2020 on August 2 2020 I heard something while driving on a uphill I pull over I check everything seem ok when I got home I check my oil stick and realize I was in need of about a quart of oil I went to the place I had oil change done and added a half quart of oil (manufactured recommended) on August 15,2020 I was driving an heard a bang like I hit or ran over something all of sudden my vehicle dash board lights came on a my car shut off a passing vehicle inform me all my oil was coming out, I had the vehicle tow home the tow driver inform me the oil pan was crack I inspected and remove the oil pan and realized the problem was a manufacturer problem the crack was course from the inside out and the engine oil component was crack as it was with the timing belt, I only have 26,500 miles my phone number is +[xxx] thank you in advance information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Naguabo, PR, USA
I keep having to do oil changes within a 1 1/2 months without even going 3,000 miles. Also my car shuts on and off randomly and the power goes out on the radio and speedometer. I've taken my car in and they run a diagnostic and always tell me that everything with the car is fine. This shut off seems to happen when I stop at a stop light or stop sign. All the power seems to go out and the car completely shuts off. The lights on the radio and speedometer have gone black while the car is in motion, it has happened while I'm driving on the highway. I have no idea why I'm having to get more frequent oil changes.
- Brawley, CA, USA
This Jeep Cherokee oil is evaporating causing my car to cut off in the middle of the high way. I check my oil every other day. My oil evaporates while driving I have had the car checked for oil leaks 5 times. This vehicle also cuts off and say shifter and I have to pull over turn the vehicle off let sit for 5 minutes then restart. I have also had to get a tune up at 50000 miles due to manufactural defect according to my mechanic an alert showed them what was wrong. I have almost been struck by other vehicles while I am trying to get over lanes to pull on the side of the road. This is a safety issue so much so I will not drive with my grown children and definitly not my grandchildren.
- Kent, OH, USA
The contact owns a 2017 Jeep Cherokee. The contact stated that several unknown warning lights became illuminated while attempting to start the vehicle. The contact stated that while driving 45 mph, several unknown warning lights illuminated and the engine stalled and the steering wheel ceased. The contact stated the vehicle coasted to curb. The contact restarted the vehicle and drove to her destination. The vehicle was taken to milton ruben Chrysler Dodge Jeep Ram located at 3508 Washington rd, augusta, ga 30907, (762) 224-5967, to be diagnosed. The contact was informed that the bezel needed to be rewired. The vehicle was not repaired. The manufacturer was informed of failure. The failure mileage was 11,667. Consumer stated there is a loss of control when vehicle is driven.
- Augusta, GA, USA
When coming to a stop on a city street my vehicle dinged, turned off and a message displayed on the dash 'shift to park or neutral, press brake, select gear'. I could not use my steering wheel or breaks during this time. I put the vehicle in park, turned the ignition off and full took my key out. Then attempted to start it. I only heard a slight sound but no turn over. I repeated this step and this time, after momentarily sputtering, I was able to give the car gas and it stayed on. I could smell oil at this point. It seems this is related to excessive oil consumption, which triggers the car to shut off to protect the engine. Except the oil level in the vehicle is fine and there are no prior warnings before this happens.
- Sioux City, IA, USA
About 2 weeks ago a light on the screen appeared and said "service shifter" and all the lights on the shifter turned on, the D, R and so on. I had to turn off the car and restart it inorder to get the warning label off the screen and get the lights off. Now today, my car will not turn on. It acts like it's going to start but nothing happens. The radio and other electrical things turn on so leads me to believe it's not the battery.
- Salinas, CA, USA
My Jeep has about 26,000 miles on it, since I've purchased this vehicle brand new off the lot, it has been towed 6 times for engine failure. My engine is burning the oil, with out warning while driving, the car shuts off. The dealer insists this is normal, but it is not normal for a car to absorb or burn oil.
- Camden, NJ, USA
Shifter error then turns off randomly. Especially on turns
- Jacksonville, FL, USA
While driving my Jeep has just shut off on me on three separate occasion leaving me to just coast to the side of the road then when I turned the key off and try to restart the car it just kept turning over and took a while to start back up.
- Hopkins, SC, USA
The contact owns a 2017 Jeep Cherokee. The contact stated that while driving at various speeds, the vehicle hesitated while accelerating. Additionally, the service shifter message was displayed on the instrument panel. The vehicle was not diagnosed nor repaired. The manufacturer and local dealer were not notified of the failure. The failure mileage was 30,000.
- Georgetown, TN, USA
Jeep stalls every a couple of weeks. Determined that the Jeep burns oil and with no indication the car will just stall with no warning at all. When it stalls I determined that the oil level is extremely low. This happens with less than 4000 miles. I see a lot of complaints on line about this. Very scaring when it just stalls when you are driving. No way should a vehicle burn that much oil with only driving 5000 miles or less.
- Logan Twp, NJ, USA
For over a month now I've received"service shifter" message. Car shakes badly and loses power as if its going to shut off. Three different times it did shut off and struggled to re-crank! service shifter message goes away after turning the Jeep off & back on. Very unsafe when driving on the highway (or anywhere)!!! purchased brand new and is up to date on oil changes, etc. Jeep also burns more oil than it should.
- Franklin, NC, USA
I was driving our 2017 Jeep Cherokee with my family in the vehicle, including wife and 2 children (5 plus infant). We were traveling ~20 miles per hour when the car shut down. The car was still moving as we were traveling downhill, and was in the drive gear. We were unable to stop as there was no way to pull off immediately. The gas pedal stopped working first, then the brake stopped working as well. I had to engage the emergency brake and jam my foot on the brake to slow the vehicle down. The situation was extremely dangerous. Once the car stopped, we turned it off and turned it back on again. After power cycling the car, it returned to operating as expected.
- Kenmore, WA, USA
This has happened 4 times now starting in Jan 21, 2020. Stopped at stop sign and shut off. Tried to restart and would not. Waited about 3 minutes and it started. As I slowed down for another stop sign it shut off but restarted immediately. As I slowed down for another stop sign I turned right with out stopping and the engine shut off. All the idiot lights on dash came on. Battery was fully functional. Car would not start for 45 minutes and then it finally started.car was taken to dealership and they could find nothing wrong. Their answer was 'if we can't duplicate it there is nothing we can do. If it happens again bring it in'. what is that suppose too mean? it happened again on 5-13-20, 5-15-20 and 5-31-20. All these times it was when we are driving along and making a right turn. Engine just shuts off. On 5-31-20 I was in a traffic lane making a right turn with other traffic behind when the engine shut off. The driver behind me was beeping his horn for me to move as he had not known my engine shut off. Would hate to have this happen if I was on an interstate. Just had the battery replace under warranty on 5-28-20. Engine oil gauge read 54% not sure what the problem is but sure doesn't sound safe to me. Calling the dealership tomorrow to get an appointment.
- Pahrump, NV, USA
The vehicle consumes all of the oil (bone dry) before the vehicle reaches 3000 miles and before the next scheduled service. This has happened two times. There is absolutely no signs of a leak. The vehicle stalls out and turns off while driving on the road with no warning (no check engine light or any other warning). This time it happened on 05/26/2020 on a highway with a 60mph speed limit. This is a huge safety concern. This problem is found all through out internet forums for the 2017 Jeep Cherokee and Jeep has failed to put out a recall. The issue is known and they are intentionally putting thousands and thousands of people at risk of severe injury or death. The dealerships are calling it an, "over consumption of oil."
- Denham Springs, LA, USA
- Piedmont, SC, USA