10.0
really awful- Crashes / Fires:
- 3 / 2
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 27,225 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
When driving, an error message popped up and said "service shifter". on the gear shift, all of the lights lit up red (parking, neutral, 1st, 2nd, drive, and reverse). I immediately pulled over. After I restarted the car, it went away. I went online to see if this was a common problem, and there are all kinds of complaints. Many of which, Jeep had no idea how to fix. Most complaints also stated that it went away, only to come back after another 1000 miles or so. If there are so many complaints, and Jeep is obviously having a problem identifying why, shouldn't this be a recall? there is obviously a fault in their product or wiring. This is going to cause serious accidents and/or lawsuits. Please help.
- Lewisville, TX, USA
This vehicles had a recall on something that has to do with the transmission- the dealership claims to have corrected the issue. However, the vehicle in question is still having slipping issues. Also just recently I noticed when starting my vehicle with the fob it stays on 30 secs and cuts right back off. The tire feature isn't always correct either it says I need air when I don't. I'd like to know how many other consumers have had the problem with the remote start feature..
- Cincinnati, OH, USA
On two occasions this week the Jeep Cherokee unexpectedly shut off while driving. It was startling and loss of power steering and braking left it difficult to pull over. Upon inquiry from a local Jeep dealer, they indicated it is not uncommon for this to happen if the oil is low. The oil was in fact 3/4 quart low and was remedied however there should be a light that comes on not a sudden and unexpected shut down. There was no indication on the dash regarding low oil. This is dangerous and could potentially be deadly.
- Brooklyn, CT, USA
Service shifter light cam on Feb 2019 and was replaced. 6 months later the light came on again and was replaced for a 2nd time. October 2019 my car was sputtering at an idle and not shifting correctly and an engine coil was replaced. Nov 2019 when going from reverse to drive there would be a 15-20 second lag before it would jump into gear and lung forward. I also start experiencing delays when attempting to accelerate it would lag for about 10 second before jerking into gear and lung forward at a higher speed. Took it back to the dealership and code P0304 misfire cylinder 4. dealership replaced (under power train warranty) boot kit - ignition coil, lubricant - dielectric, transmission mount, replaced valve body and trans range sensor. Car was purchased in December of 2017 with 12 miles on it, current mileage 55,989 with regular maintenance done on vehicle.
- Castaic, CA, USA
I was accelerating from a stopped position at a stop sign and the car shut of. I maneuvered over as much as I could. Would not restart. It was towed to the dealership where it was discovered it had no oil. It had an oil change with in the last month. In the two years I have owned it, it has had to be towed for this 1-2 other times as it runs out of oil and shuts down before the recommended oil change date or mileage. I was never informed to monitor the oil until recently. After the first time this happened I was told to get the oil changed at 4000 miles instead of 5000 and I have been doing that it or adding oil if I cannot get it right in. It also has no warning that it is low on oil.
- Myrtle Beach, SC, USA
11/18/2019, when I was going to park at my daughter 's daycare on w 87th St, the engine just stopped working and the car could not move any more.the screen showed"shift to park or neutral press brake+select gear".we tried to do as the screen told but still the car could not move. I had to retart the car, then we can move again. 11/21/2019，the same issue happened again when I just started the car and going to enter in the remington blvd.
- Bolingbrook, IL, USA
While driving car will come up with a message of service shifter on the dash and all shifter lights are lit up red. I have taken to the dealership multiple times and since it is not on when I arrive (once you turn the car off and back on it usually goes away) and since it is not throwing a code there is nothing they can do even though I take pictures every time it happens.
- Fairfield, OH, USA
Transmission shifts when it wants, get stuck in gears and shifts hard. Has almost caused me multiple accidents. Have taken it to Jeep multiple times- they have zero answers for me. My car isn't running any error codes so they will not address any issues.
- Naperville, IL, USA
Since January of 2018 I have been having constant problems internally with my Jeep. I got the Jeep in April of 2017 with 14 miles total on it. The Jeep dealership never rotated my tires when they changed my oil and told me they did rotate my tires resulting in me having to get a brand new set of 4 tires in 2018 because all the tires went completely bald (too dangerous to drive on). My first of 4 cylinders went out in January 2019 that was fixed on warranty. Second cylinder of 4 that was a different cylinder than the first went out February of 2019 the Jeep dealership gave me a good year program and made me pay a fee and they fixed all 4 cylinders. Currently in November 2019 my engine light is coming on and I do not know what the issue is now. I have talked to several Jeep dealerships that has not seen this issue on other Jeep so I really believe I got sold a poorly manufactured Jeep.
- Kansas City, MO, USA
I brought a 2016 Jeep Cherokee in July 2017. I was having issues with the car the first month I brought it. Vehicle loses power while driving, engine shuts down, steering locks and the dash lights up with a message that says put vehicle and "park" and then select desired gear.this issues has happened twice once I was at an intersection and the second time I was on the freeway. This has happened 3 times in the last month. This is dangerous and scary as this could have caused a collision. I keep my vehicle up to date on maintenance/service. It doesn't make sense that I am paying a car payment, have less than 62,000 miles on a less than 3 year old vehicle, and having these kind of safety concerns.. today, my car died with no warning on a busy road, gives me approximately 10 seconds to pull to safety before there is no speed/ability to maneuver the vehicle. It is ridiculous that the risk is so high, and the number of complaints listed on line show a serious issue with this among hundreds of vehicles by Jeep and nothing. The dealerships/service continue to make comments like "we were unable to replicate the issue". to be specific: Driving at about 25 miles per hour, straight following a right turn.... lost power. Lights went on the dash, message above appeared. It took two tries to restart to get me out of the middle of the road.I had the car towed to the dealer and they had no explanation for me both times this happened. As soon as they would connect it to diagnose they said the codes would clear and the car was working. Its a waste of money because im going to get the same answer. I just dont know what to do now. This car has but my children and my life in danger. Chrystler and Jeep will not acknowledge the fact they have a major issue with their Jeep engine. I guess Jeep will resolved this issue when someone get in an accident or die.
- Capitol Heights, MD, USA
When starting or driving the car, the service shifter among many other warnings come on and the car does not function normally after that. It is very sluggish and jerks while accelerating. This has happened while stationary and while in motion. Multiple trips to dealerships and two years later the problem is still happening. I know of many people that are having this issue and the manufactures are doing nothing about it. My family and I do not feel safe in this Jeep.
- Safety Harbor, FL, USA
The contact owns a 2017 Jeep Cherokee. The contact stated that the service shifter indicator flashed intermittently on the instrument panel. The contact called oxmoor Chrysler Dodge Jeep Ram (4520 shelbyville rd, louisville, ky 40207, (502) 895-4520) and was informed that the vehicle would lose power when it needed an oil change while making turns. The dealer stated that when the oil was changed, the vehicle would operate normally. The failure recurred and the dealer stated that the oil changes needed to be more frequent, such as every 2,000 to 2,500 miles. The manufacturer advised the contact to call NHTSA to inquire about potential recalls. The failure mileage was 7,000.
- Louisville, KY, USA
The contact owns a 2017 Jeep Cherokee. While driving approximately 15 mph, the vehicle stalled and lost braking and steering ability. The contact had to make multiple attempts to restart the vehicle. The failure recurred approximately six other times. The vehicle was taken to haasz automall of dalton (315 S mill St, dalton, oh 44618) where they replaced the spark plugs and a coil twice. The manufacturer was not notified of the failure. The approximate failure mileage was 60,041.
- Barberton, OH, USA
My car has the 2.4 L engine. It has been burning off a lot of oil. The dealer changed the oil at 12,200 miles on April 2, 2019. We checked the oil level last week and it was low by 2 quarts. We took it back to dealer and the changed oil and started a oil consumption test. We are both retired and drive only about 6,000 miles per year. We purchased the Jeep new in March 2017 with 11 miles at 5500 miles in November 2017 we also had a "oil leak" symptoms. Google this problem on the internet reveals many customers of this 2.4L Jeep and Chrysler engine have problems of oil " blowing out". the dealer said no "low oil " light will warn you of low oil problem. They said the car will stop running while driving. I find this result to be unsafe and unacceptable. What is the NHTSA doing about this common problem?
- Morton Grove, IL, USA
For the past 12 months while the vehicle is in motion during different times of the driving cycle (drive, park, idle) a "service shifter" light appears on the dash. At this time no other light appears (check engine, low oil, electrical issue.) this occurs when the car has just been started, driving, or parked. It does not matter the temperature of the car. This has been noted by photos of the service light also with the mileage of the car. The issue sometimes results in the car turning itself off while it is in drive. When this occurs the car must sit for a period of time from 1 minute to 30 minutes then the car will turn back on without issue. The light appears without any known cause or contributing factor. The car has been towed to the dealership which it was purchased. The car has a service contract. When the vehicle is in the shop at the dealership the light is not on. The dealership claims that this issue cannot be diagnosed unless the light is on. The vehicle has been towed to the dealership for repair and maintenance on two occasions as it would not start for an extended period of time. This issue has not been resolved. This issue does not involve any recalled parts or products. The dealership denies any knowledge of this happening to other vehicles. Through a simple online search I found that there are many other drivers and vehicles with this exact issue. This poses a safety threat as the car turns itself off while it is in drive. It is my fear that this may occur while driving on a highway. This has only occurred to this point on a residential street. The vehicle is currently at the dealership pending repairs, but they noted as it is an intermittent issue it is unlikely that they will be able to diagnose or repair.
- Galion, OH, USA
While in motion the service shifter light came on and gear shift lights are all red, P, R, N, D - I pulled over shut of car and turned back on and message and lights went away
- Winthrop, MA, USA
Vehicle completely shut down while driving. Had driven about 1/2 mile on a county road, made a left turn and everything shut down. No steering, braking. Very scary!!! was able to restart vehicle after about 10 minutes and immediately drove home. Have not driven it since.
- Rockton, IL, USA
'check shifter' light came on and all lights on my shifter lit up as well. Car shifts very hard as well !
- Polk City, FL, USA
Motor uses two quarts of oil between oil changes. Rear ended popping and grinds when taking off.
- Beaver Dam, KY, USA
- Fort Collins, CO, USA