10.0

really awful
Crashes / Fires:
3 / 2
Injuries / Deaths:
1 / 0
Average Mileage:
27,548 miles

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« Read the previous 20 complaints

problem #112

Sep 042019

Cherokee

  • miles
Car starts to stall after 1000 miles driven in between oil changes. This started at 30000 miles. It stalls in the middle of driving. It stalks at stop signs. This my 16 year old daughters first car. It is not safe.

- The Woodlands, TX, USA

problem #111

Dec 282019

Cherokee

  • 13,000 miles
Transmission will not upshift and engine check light on. Vehicle has 13,000 miles. Second time this has happened. First time no resolution at 6500 miles. Problems related to wiring harness this time according to dealer, apparent common problem but no recalls..

- Manheim, PA, USA

problem #110

Dec 302019

Cherokee

  • 46,201 miles
Service engine light is coming on. We just bought this on 12/28/2019 with 46198 miles. Sifter issues. Light came on as driving down the highway at normal speed.

- Lees Summit, MO, USA

problem #109

Jan 122019

Cherokee

  • miles
My engine consumes oil. I cannot even reach 2000 miles between oil changes. My car will just cut off while I am driving (at any speed including highway speeds and turns). When this first happened I checked the oil and the engine was completely empty of oil. It didnt even register on the dipstick. I have had over 6 oil changes since I bought my car in 01/2019 (less than a year). I have had oil consumption testing completed and everything "comes back in range". the engine has been inspected and nothing is leaking or faulty. My car takes full synthetic oil which should last way longer than that. I am aware this is an overall issue with 2017 Jeep of all models. The service manager at the dealership didnt seem like he know much of anything and tried to tell me that this was normal. I have never had a vehicle that completely depletes its oil supply within 2000 miles. He then referred me to mopars corporate line who then referred me to NHTSA to file a report.

- Hampstead, MD, USA

problem #108

Dec 082019

Cherokee

  • 40,894 miles
While making a right hand turn the vehicle died. Attempts to restart were not successful. Vehicle was jumped and started. At that time the dash displayed "shifter service needed". shifter was replaced. The day after shifter was replaced the vehicle began making a ding noise (similar to seat belt ding) while making a turn. Vehicle was taken to dealership and they said nothing was the matter with it. Two days after that while making a right hand turn the vehicle made a ding noise and stalled (vehicle was running but would not move). Vehicle was shut off and would not immediately restart. Vehicle restated eventually and was taken to the dealership again. After three days I was told this is due to low oil. They were not able to tell me how low my oil was but stated it would only need to be a quart low for this to happen and that Jeep is notorious for this.

- Sellersburg, IN, USA

problem #107

Dec 172019

Cherokee

  • 277,634 miles
Transmission shifts up to 7th gear and than down to6th gear some times engine shuts off than restart while driving highway traffic. Transmission shifts but engine red lines before you go in gear.

- Menasha, WI, USA

problem #106

May 102017

Cherokee

  • 15,000 miles
The contact owns a 2017 Jeep Cherokee. The contact stated that the shifter failed and the vehicle stalled. In addition, all the warning indicators illuminated on the instrument panel. The vehicle was restarted and was able to drive normally. In addition, the vehicle failed to accelerate. The vehicle was taken to an unknown dealer where it was diagnosed that the shifter needed to be replaced. The vehicle was not repaired. The contact also mentioned that the failure occurred on another occasion and the shifter was reprogrammed. The failure recurred. The manufacturer was not made aware of the failures. The failure mileage was approximately 15,000.

- Memphis, TN, USA

problem #105

Dec 112019

Cherokee

  • 20,968 miles
I left work today at 4pm made a right hand turn onto a bridge and I noticed I couldn't accelerate and two engine lights came on the dash and my car completely turned off on me and I broke down. I was stuck on a high trafficking area on a bridge when this happened. I've had my Jeep for 2 years and never once had any issues and never once felt like it wasn't a safe vehicle. I don't feel safe to drive my Jeep now and want it checked out completely before this happens again to me.

- Oakdale, PA, USA

problem #104

Dec 102019

Cherokee

  • 55,240 miles
I had just pulled out of my driveway in the morning and heading down the neighboorhood road. About a half a mile into my drive, the car failed to accelerate. The car began to coast, I had lost engine power. I tried to turn the wheel and it was unresponsive. I looked down at the dash and it was out. I was barely able to limp the car to the curb. After approximately ten minutes I was finally able to turn it over and start the engine. My engine is consuming an excessive amount of oil between oil changes.

- Stockton, CA, USA

problem #103

Dec 012019

Cherokee

  • 52,000 miles
The contact owns a 2017 Jeep Cherokee. While driving various speeds, the vehicle suddenly stalled. After restarting the engine, the check engine indicator remained illuminated. The vehicle was taken to an unknown dealer where it was determined that the engine oil was low and the engine operated normally. The manufacturer was not notified of the failure. The failure mileage was 52,000. The VIN was unknown.

- Ottawa, IL, USA

problem #102

Dec 062019

Cherokee

  • 28,000 miles
There is a shifter error that comes up on dashboard and all lights come up on the shifter stick while driving the car. This happened to me twice over one night while I driving and I am concerned with the safety of my vehicle. See links below. Https://www.NHTSA.gov/vehicle/2017/Jeep/Cherokee/SUV/4WD https://www.cargurus.com/cars/discussion-T68742_ds990296 https://www.cargurus.com/cars/discussion-T68742_ds947921 https://www.jeepforum.com/forum/F309/service-shifter-mil-15-diesel-3768705/

- Fort Collins, CO, USA

problem #101

Nov 282019

Cherokee

  • 5 miles
When driving, an error message popped up and said "service shifter". on the gear shift, all of the lights lit up red (parking, neutral, 1st, 2nd, drive, and reverse). I immediately pulled over. After I restarted the car, it went away. I went online to see if this was a common problem, and there are all kinds of complaints. Many of which, Jeep had no idea how to fix. Most complaints also stated that it went away, only to come back after another 1000 miles or so. If there are so many complaints, and Jeep is obviously having a problem identifying why, shouldn't this be a recall? there is obviously a fault in their product or wiring. This is going to cause serious accidents and/or lawsuits. Please help.

- Lewisville, TX, USA

problem #100

Nov 252019

Cherokee

  • miles
This vehicles had a recall on something that has to do with the transmission- the dealership claims to have corrected the issue. However, the vehicle in question is still having slipping issues. Also just recently I noticed when starting my vehicle with the fob it stays on 30 secs and cuts right back off. The tire feature isn't always correct either it says I need air when I don't. I'd like to know how many other consumers have had the problem with the remote start feature..

- Cincinnati, OH, USA

problem #99

Nov 252019

Cherokee

  • 29,000 miles
On two occasions this week the Jeep Cherokee unexpectedly shut off while driving. It was startling and loss of power steering and braking left it difficult to pull over. Upon inquiry from a local Jeep dealer, they indicated it is not uncommon for this to happen if the oil is low. The oil was in fact 3/4 quart low and was remedied however there should be a light that comes on not a sudden and unexpected shut down. There was no indication on the dash regarding low oil. This is dangerous and could potentially be deadly.

- Brooklyn, CT, USA

problem #98

Nov 152019

Cherokee

  • 55,989 miles
Service shifter light cam on Feb 2019 and was replaced. 6 months later the light came on again and was replaced for a 2nd time. October 2019 my car was sputtering at an idle and not shifting correctly and an engine coil was replaced. Nov 2019 when going from reverse to drive there would be a 15-20 second lag before it would jump into gear and lung forward. I also start experiencing delays when attempting to accelerate it would lag for about 10 second before jerking into gear and lung forward at a higher speed. Took it back to the dealership and code P0304 misfire cylinder 4. dealership replaced (under power train warranty) boot kit - ignition coil, lubricant - dielectric, transmission mount, replaced valve body and trans range sensor. Car was purchased in December of 2017 with 12 miles on it, current mileage 55,989 with regular maintenance done on vehicle.

- Castaic, CA, USA

problem #97

Nov 212019

Cherokee

  • 42,000 miles
I was accelerating from a stopped position at a stop sign and the car shut of. I maneuvered over as much as I could. Would not restart. It was towed to the dealership where it was discovered it had no oil. It had an oil change with in the last month. In the two years I have owned it, it has had to be towed for this 1-2 other times as it runs out of oil and shuts down before the recommended oil change date or mileage. I was never informed to monitor the oil until recently. After the first time this happened I was told to get the oil changed at 4000 miles instead of 5000 and I have been doing that it or adding oil if I cannot get it right in. It also has no warning that it is low on oil.

- Myrtle Beach, SC, USA

problem #96

Nov 212019

Cherokee

  • 21,671 miles
11/18/2019, when I was going to park at my daughter 's daycare on w 87th St, the engine just stopped working and the car could not move any more.the screen showed"shift to park or neutral press brake+select gear".we tried to do as the screen told but still the car could not move. I had to retart the car, then we can move again. 11/21/2019,the same issue happened again when I just started the car and going to enter in the remington blvd.

- Bolingbrook, IL, USA

problem #95

Nov 182019

Cherokee

  • 35,000 miles
While driving car will come up with a message of service shifter on the dash and all shifter lights are lit up red. I have taken to the dealership multiple times and since it is not on when I arrive (once you turn the car off and back on it usually goes away) and since it is not throwing a code there is nothing they can do even though I take pictures every time it happens.

- Fairfield, OH, USA

problem #94

Oct 162019

Cherokee

  • 40,000 miles
Transmission shifts when it wants, get stuck in gears and shifts hard. Has almost caused me multiple accidents. Have taken it to Jeep multiple times- they have zero answers for me. My car isn't running any error codes so they will not address any issues.

- Naperville, IL, USA

problem #93

Feb 132019

Cherokee

  • 40,000 miles
Since January of 2018 I have been having constant problems internally with my Jeep. I got the Jeep in April of 2017 with 14 miles total on it. The Jeep dealership never rotated my tires when they changed my oil and told me they did rotate my tires resulting in me having to get a brand new set of 4 tires in 2018 because all the tires went completely bald (too dangerous to drive on). My first of 4 cylinders went out in January 2019 that was fixed on warranty. Second cylinder of 4 that was a different cylinder than the first went out February of 2019 the Jeep dealership gave me a good year program and made me pay a fee and they fixed all 4 cylinders. Currently in November 2019 my engine light is coming on and I do not know what the issue is now. I have talked to several Jeep dealerships that has not seen this issue on other Jeep so I really believe I got sold a poorly manufactured Jeep.

- Kansas City, MO, USA

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