10.0

really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
12,232 miles

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« Read the previous 20 complaints

problem #145

Sep 232021

Cherokee

  • 32,000 miles
The contact owns a 2019 Jeep Cherokee. The contact stated while driving approximately 30 MPH, the vehicle stalled without warning. The contact pulled over and restarted the vehicle. The contact stated that no warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed and repaired however, the failure persisted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 18V739000 (Power Train). The manufacturer was not informed of the failure. The failure mileage was approximately 32,000.

- Jonesboro, AR, USA

problem #144

Sep 172021

Cherokee

  • miles
The P2122 OBD-II trouble, or fault, code means that the vehicle's on-board computer has detected low voltage in the throttle position sensor (TPS), which is usually below 0.17 volts. The battery is also at 8.3 volts indicating a potential short somewhere and potentially a faulty alternator. This is not what you want while driving a vehicle.

- Wichita, KS, USA

problem #143

Jul 042019

Cherokee

  • 0 miles
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 65 MPH, the vehicle was shaking. There was an abnormal noise detected from the front and rear of the vehicle. The vehicle was taken to an independent mechanic and the contact was informed that the vehicle was working as designed. The vehicle was taken to the local dealer who informed the contact that there was an unknown issue with the tires. The vehicle was not diagnosed or repaired. The manufacturer was notified however, no further assistance was provided. The failure mileage was unknown.

- Havelock, NC, USA

problem #142

Jun 072021

Cherokee

  • 63,000 miles
The contact owns a 2019 Jeep Cherokee. The contact stated that his wife was driving and stopped at a red light; when the light turned green, the driver attempted to accelerate and the vehicle began to slowly accelerate at a low speed and the vehicle shuddered and stalled. The driver restarted the vehicle to continue driving however, the failure recurred intermittently several times. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 63,000.

- Tuskegee, AL, USA

problem #141

Feb 012021

Cherokee

  • miles
Unknown of what the issue is but since I bought my 2019 Jeep Cherokee latitude recently I've took it in for service multiple times paid out of pocket because when I slow down it shudders bad and stalls at time this is dangerous I was on the highway and it stalled dead right in the lane and a semi truck almost crashed into me. I took it to the dealership they first said my oil was 1 quart low which I didn't believe then they did a pcm update on another visit and problem is still there this almost gave me a heart attack I could have got killed! Either reimburse me for the problems or investigate what this could be.

- Parma, OH, USA

problem #140

Jul 202021

Cherokee

  • miles
Check engine light came on. Had it diagnosed within 5 minutes. Code P0123 came up. That is the -??Throttle/Pedal Position Sensor/Switch -??A-?? Circuit High Input-??. Specific part # 5184349AF. It is built into the throttle body, so whole throttle body must be replaced. Vehicle only has 40,000 miles. Parts Dept at dealer told me they had several of these parts in stock. He was surprised. They only do that when they know there is a problem. It is a safety issue. It can fail and cause engine to quit. Jeep refuses to acknowledge an existing problem. It needs government investigation for safety. I can send picture of diagnosis printout if needed.

- Mooresville , NC, USA

problem #139

Jun 202021

Cherokee

  • 60,400 miles
The contact owns a 2019 Jeep Cherokee. The contact stated while driving 45 mph, the low oil warning light was illuminated. The contact was able to park on the side of the road and add oil before continuing driving to his destination. The contact took the vehicle to the local dealer, where it was diagnosed with needing the power train control module to be replaced. The vehicle was not yet repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 60,400.

- Jacksonville, FL, USA

problem #138

Mar 052020

Cherokee

  • 4,000 miles
The contact owns a 2019 Jeep Cherokee. The contact stated that there was an abnormal sound coming from under the hood while driving. There was no warning light illuminated. The vehicle was taken to the dealer to be test-driven however, the mechanic was unable to duplicate the issue. The manufacturer was made aware of the failure and suggested that the vehicle be taken back to the dealer to be diagnosed. A case was opened. The vehicle was taken back to the dealer but was not diagnosed nor repaired. The contact stated while driving at 50 mph, the accelerator pedal was depressed however, the vehicle failed to accelerate above 50 mph. There were no warning lights illuminated. The vehicle was not repaired. The approximate failure mileage was 4,000.

- Jamaica,, NY, USA

problem #137

Jun 142021

Cherokee

  • miles
While driving my 2019 Jeep Cherokee with 18,261 miles suddenly the vehicle completely stop in the middle of the road.Lucky this happened on a side street not on a highway or a busy intersection that could have resulted in a injury or even a death.I was trying to step on the gas pedal but the vehicle would not move.I have noticed on my center console display was black nothing was display no radio or climate controls.On my front dashboard display had a warning of SERVICE TRANSMISSION RESTART IN PARK.The engine light was display also the battery, emergency parking brake, and the traction control was display.This event happen five times in two days. I have taken this vehicle to a Jeep Dealership and they are saying that the transmission needs to be replaced.I am saying to myself that this is a Jeep Cherokee with 18,261 miles on it. This type of vehicle should have a nationwide recall and the NHTSA should have a hard look at this situation and the consumer complaints on this vehicle. This type of vehicle should not be driven on a public road or even a highway. For a consumer driver this type of vehicle is unacceptable the vehicle is a death trap.

- Woburn , MA, USA

problem #136

Apr 082021

Cherokee

  • 9,807 miles
Service light on dash "svc 4WD" took it to the dealership stated power transfer unit solenoid bad. Ordered part and when received pulled ptu off vehicle and removed solenoid. Saw that ptu had internal damage and ordered new ptu. Replaced ptu when received. This is same failure of the 2014-2018 Cherokee recall. My 2019 was not included.

- Edmond, OK, USA

problem #135

Mar 302021

Cherokee

  • 35,780 miles
While driving my Jeep suddenly shut off. This happened twice, so I took it to Liberty Jeep in libertyville. I was told that they would need to do a PCM reprogram and that it will now burn 1 quart of oil per every 1000 miles and that I would need to keep an eye on it to continue to top of the oil so the Jeep doesn't shut down. This is not acceptable for a dealership to say. I am fearful of driving long distance on highways with this now and would like to get out of this lease. I have attempted to discuss with the dealership and I haven't had any luck. Owner or managers do not return any emails or phone call. This is very disturbing.

- Gurnee, IL, USA

problem #134

Mar 122021

Cherokee

  • 93,000 miles
Service light on dash "svc 4WD" took it to the dealership, and they told me in 30 minutes it was the transfer case gone bad. 2014-17 had a recall on the same issue, and they already knew what was wrong with it. Your 2019 was not included with this recall yet, but it is going to cost your $3,500 for us to fix it. A full diagnoses requires the transfer case to be remove and a test to see if the gears turn, and that is a 4.5 hour labor job. This was not done, because the dealership already knew the transfer case was faulty. I called Jeep and opened a case # 78851829, but they told me it was VIN# sensitive and the 2019 Cherokee have not been added to the recall for the 2014-17 yet. Save my receipts, so I can be reimburst on this model is added.

- Lutz, FL, USA

problem #133

Nov 262018

Cherokee

  • 5,360 miles
Car stalls while driving. Has occurred well over a dozen times. While driving, there is suddenly no power in the engine. After several visits to dealership, it was decided that this is due to low oil levels. I was told to check oil at every fill up, something I have not had to do since 1979. At every oil change (not at dealership), I am told that my vehicle burns oil. As stated in a recall previously:'an engine stall while driving can cause a vehicle crash without prior warning). The danger also lies in the replacement of oil while car is in the middle of a road. We need a new engine.

- Marshfield, MA, USA

problem #132

Feb 012021

Cherokee

  • 40,000 miles
I drive a 2019 Jeep grand charokee latitude. I approached a stop light last month at a major intersetion and the engine shut off. The car behind me almost rearended me with my new born. Omg this car is not safe to drive if it just shuts off for no reason. Later this month the front suspension started making alot of noise. The car has 43000 miles. Observed the passanger side strut mount clip that keep the strut from seperating from wheel wheel loose. Strut failed and caused issues with drive train. Car is on blocks in my garage know awaiting struts and strut mounts. The Jeep used a very small plastic clip to secure the top part of the strut, so in my case when the strut failed, the clip came loose and almost seperated leaveing the top of strut un-attached to anything omg! this a hug safty issue. Why has NHTSA not investigated this poor design. A placstic clip to hold a strut that is supporting the front end of a vehicle!!.

- Mililani, HI, USA

problem #131

May 032019

Cherokee

  • 2,519 miles
Clutch slips when downshifting. Also when shifting the Jeep in reverse a gap is felt before the Jeep lurches in gear seems like the gear is engaging late.

- Upper Darby, PA, USA

problem #130

Feb 112021

Cherokee

  • 51,000 miles
2019 Jeep Cherokee trailhawk randomly shifts to neutral. Not specific to speed, climate or terrain. Commonly occurs during reducing and acceleration speeds. While driving the RPM will rise significantly resulting in the traction control light to engage and a P061B trouble code. Continued attempts to accelerate results in consistent illumination of the check engine light (due to the P061B). Air filter is clean with no additional obstructions. Wheel/tire size are at factory specifications and are original to the vehicle. Transmission regains traction when vehicle coasts to 10 - 15 mph. With the "transmission software update" the problem continues to occur. Again this particular issue happens randomly without any warning, sounds, or physical jolt or abnormal movement while driving.

- Corpus Christi, TX, USA

problem #129

Feb 082021

Cherokee

  • 43,000 miles
Engine stalls out randomly on the highway and runs itself completely out of oil. Transmission lunges/jolts through gears.

- Hudson, FL, USA

problem #128

Feb 052021

Cherokee

  • 12,600 miles
Our 2019 Jeep Cherokee limited has just over 12K miles. The instrument cluster (dashboard, radio screen display, and gear shift lights) go black or dark grey, and we have nothing displayed - speedometer, gas gauge, climate controls, messages, or any other safety information. We are just driving along, and the instrument cluster just quits working. This has happened four times now. Three times the display came back on after several minutes, once after stopping the car and restarting, while one other time it did not work again until we started the car the next morning. This is a serious safety issue, because we are driving without any vital information. We have taken our Jeep to two different dealerships who did not fix the issue because they said there were no error codes displayed. They stated we would need the Jeep at their dealership indefinitely and they would need to drive it every day until it happened while at the dealership. We even pointed out to the dealerships that there was already a recall on 2019 Jeep Cherokee for the instrument cluster failing, but they said ours was not one of the Jeep in the recall. If you google "2019 Jeep Cherokee dashboard display problems" or something similar, you will find dozens of complaints about this issue.

- Hickory, NC, USA

problem #127

Feb 052021

Cherokee

  • 48,222 miles
After leaving my vehicle at the dealership over night and being told I just need to make sure I come back in 300 miles to run another test so they can check the levels of the oil, I expressed my concerns with the service advisor about fearing for the safety of myself, my aging mother, children, unborn grandchild, and her father ; service advisor assured me once I drove vehicle my fears will all be at ease because it was already test driven and was "good to go safely" I recluctantly agreed and when got in my car it did not start and on the 3rd time it struggled to get on and sounded louder than I have ever heard it -I went back into the service dept and refused to take it like that

- Mcallen, TX, USA

problem #126

Feb 042021

Cherokee

  • 48,200 miles
Jan (2X) & 3X the frst week in Feb. Expressed concerns because I've been told on numerous different occasions that it was good to go& once I drive it I would feel so confident, because he already took it for a drive. But I needed to bring back oil change in about 300 miles and then they'll do another test to see if that is another recall issue. I purchased a brand new vehicle with 29 miles from your dealership because I do not have the time to be worried about vehicle issues especially since my both my daughters are learning to drive in this vehicle. My 15 year old pregnant daughter drives this vehicle more than I do because I'm at the office and she runs my errands and I do not feel comfortable even allowing them to be a passenger let allow drive it to and from their practices when I have to work. Well, I was reassured again just to bring it in when it needs an oil change (300 miles away) in motion recall id#: 286936

- Mcallen, TX, USA

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