10.0

really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
12,232 miles

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« Read the previous 20 complaints

problem #125

Sep 272020

Cherokee

  • 30,000 miles
While idol at light dove & 29th St mcallen Texas vehicle turned off and stalled (recall id#286936) in heavy construction on intersection increased the unsafe condition for my passengers (all children) then started I drove across the intersection- mid drive steer wheel locked lights blinkining vehicle engine shut down while driving vehicle called dealership said to bring it in there were a lot of recalls on about this or I needed an oil change. That day I was diagnosed with singles and ended up spending the next 2 weeks at home. All of these appear to be recall and created unsafe conditions not only for myself, my children, and their teammates (my other passengers) but for other drivers in heavy traffic and children riding their bikes I had to honk to catch their attention and put on my hazards lights so the vehicles behind me would notice I was stalled again on dove and 29th St thourghout all this time I kept getting calls to purchase extended warranty never rec'd call or text about recall until Feb. 1st, 2021that was the first time I rec'd notification in writing via text about recall

- Mcallen, TX, USA

problem #124

Dec 122020

Cherokee

  • 42,000 miles
Fast forward to Nov or Dec of 2020- my vehicle did the same thing, completely shut down while I was driving on the expressway. On I35 going about 65-70 mph. Again, I called the dealership was told it sounded like a maintenance problem.. a few weeks later, my teenage daughter was driving to pick up her sister at practice she called me terrified because the vehicle shut down mid drive and while she was at traffic light I showed the service tech the video of the vehicle doing this& he told me that I no longer had warranty-it was going to cost me $150 just for the diagnostics. I left my vehicle there for 3 days, in those 3 days I got salesman calls asking to trade it in and no calls from service notifying what was being done to my car. Then get a call from service saying it was going to cost $400 to fix and I no was paying for another financial mess with another veh; rec'd call from ser. Empl. Nothing wrong with veh- mistaken my car's P/K with auto just need to put my auto backthis is extermly unsafe because I have been teaching my daughters how to drive they wouldnt know how to respond

- Mcallen, TX, USA

problem #123

Jan 292021

Cherokee

  • 35,000 miles
2019 Jeep Cherokee is doing everything that the power train recall was listed for in 2018 but this VIN was not covered under the recall. My vehicle has broke down multiple times without warning and I have even bought a new battery just to find out that was not the problem. The most recent time it broke down it was stationary, all warning lights came on across the instrument panel. The warning lights have flashed like that before while in motion on highway and city.

- Bixby, OK, USA

problem #122

Jan 022021

Cherokee

  • 28,650 miles
Bought a used 28K mile 2019 Jeep Cherokee fwd on Dec 20th 2020. Took it through a car wash first weekend of January 2021. At end of wash when you are supposed to take it out of nuetral and into drive the transmission would not engage. I could hear it spinning but no action. I was able to coast forward to get out of the way of others leaving the car wash.thinking it was a fluke I took it back following weekend. Same thing happened. I coasted to a safe place to park. No problems with brakes. Lights had been flashing on shifter panel but had stopped before I read what was said. Took car to dealership. They scoped it and reported no problems. Said it would be necessary to put car in park, turn car off and restart again to reset computer which was confused by wheels turning in nuetral through car wash. Said they hadnt had other such issues. Ive never owned a car with this issue. I'm of sound mind but was very harried at this event knowing other cars were right behind me !! doesn't seem right. Please look into this. I can't have bought the only 2019 Jeep Cherokee fwd vehicle with this issue.

- Tacoma, WA, USA

problem #121

Dec 012020

Cherokee

  • 36,000 miles
When coming to a stop light or to turn my vehicle shuts off and now as I was trying to leave the parking lot it completely shut off and would not start brake became hard to the point were the peddle didn't move and the engine light was flashing as well as the battery light. When entering the freeway and waiting to merge my vehicle shut off luckily I was able to start it back up again.

- Spring, TX, USA

problem #120

Nov 042020

Cherokee

  • 6,300 miles
When slowing down and starting back up to speed the engine and transmission are not in sync causing a hesitation to occur not all the time but sometimes when your coming on to the interstate and you go to accelerate this hesitation occurs witch good be dangerous.

- Hermitage, PA, USA

problem #119

Oct 232020

Cherokee

  • 40,700 miles
When shifting from reverse to drive the transmission hesitates going into drive 50% of the time this hesitation usually lasts from 1 to 3 seconds. Doesn't happen every time but it does happen frequently,

- Mansfield, OH, USA

problem #118

Oct 182020

Cherokee

  • 32,500 miles
While driving, my car will randomly shut off completely. There is a dinging noise and a quick flash of the battery light and then it says the press brake and push start. I can not accelerate but can brake. As soon as I'm completely stopped, the steering locks and it struggles to start again. It is random and has happened more than once in a row. It happened 4 months ago and the service department said the battery failed and replaced the battery, but it happened again a week again while I was turning. After I restarted it, it did it like 15 seconds later. Then two days after that it shut off randomly while I was driving 35-40 mph down a straight road. I've taken it in again and this time they can't find anything wrong with it. Battery was fine, no codes. Even the software that got updated because of the recall (stalling while driving) was fine. I've seen people say that the oil level can cause it to stall, but my oil was at 60% at the time it started happening. It's not safe that the car randomly shuts off without notice, while driving on a road or highway. That can cause a serious accident if it happens at the wrong time.

- Mckinney, TX, USA

problem #117

Oct 182020

Cherokee

  • 30,000 miles
The Jeep jersey alot stop and start I thought someone and hit me from behind. Going up hills it jenks. I had to replace a shock last month that was leaking and I bought this vehicle brand new.

- Longview, TX, USA

problem #116

Sep 012019

Cherokee

  • 19,000 miles
Vehicle burns a tremendous amount of oil.minimum of 2 quarts between oil changes.also vehicle lurches when put into gear on first few startups of day.

- Somonauk, IL, USA

problem #115

Jul 142020

Cherokee

  • 30,000 miles
I'm not sure if I picked the correct category. But basically sometime when I stop my vehicle shuts off. It has happened a few times now. My car no longer does the thing when it turns the engine off to save fuel. My vehicle also starts so sometimes, like it's having problems with the engine turning over.

- Apopka, FL, USA

problem #114

Sep 042020

Cherokee

  • 60,000 miles
The contact owned a 2019 Jeep Cherokee latitude. The contact stated that while driving on a damp road at 45 mph, the vehicle independently went into park which caused the wheels to lock as several unknown warning lights appeared on the instrument panel. Due to the contact losing control of the vehicle, the vehicle slid off the side of road and hit several metal poles located in a farm yard. Once the vehicle came to a halt, the contact shut off the vehicle and discovered that the front driver side tire had detached from the vehicle. The air bags did not deploy upon impact. A police report was not filed and no injuries as were reported. The contact was able to change the driver side tire with a spare and drove the vehicle home. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle was then towed to an independent mechanic where insurance deemed the vehicle a total loss. The failure mileage was approximately 60,000. The VIN was unavailable at the time of the complaint.

- Springdale, AR, USA

problem #113

Sep 082020

Cherokee

  • 30,000 miles
On Tuesday, September 8, 2020 at approximately 1130 hours, my recently purchased 2019 Jeep Cherokee latitude plus 4X4 with 30,000 miles locked up at a speed approximately 30 plus mph, while entering an interstate on ramp. A tractor trailer traveling at approximately 50 miles an hour narrowly avoided me in a near head on / T-bone accident. My vehicles engine revved prior to my transmission making tremendous noise and suddenly my vehicle felt as if I had just hit a solid concrete wall. My vehicle lost all steering and I had zero control over where the vehicle was traveling. My dash lit up with every light and my parking brake was also engaged. If this had happened a second later, I wouldn't be alive! if this had happened on the interstate at 70 mph I can't imagine what damage this vehicle would have cause physically to me or any passenger. Let alone who this vehicle would have hurt. All these engines and transmissions should be recalled, they will kill someone. The transmission will damage the engine and vice versa, so recalling one after it damaged the other, is like putting a band aid on a turd! northbound interstate 77 on ramp at the pocatalico entrance (I have owned this vehicle approximately 3 weeks and this is my first vehicle purchase). Again, I would ask the NHTSA to recall all the engines and transmissions for this vehicle, these are lemon's which will kill, if they haven't already. I have seen the Jeep lawsuit for the 2014, 2015's. please stop them from selling these powertrains for the 2019's! or at least make Jeep recall them. This is fraud. If it's not, I don't know what is. So I'm stuck with a vehicle that can kill me, you guys are the only ones that can stop this. Thanks 🙏

- Ripley, WV, USA

problem #112

Aug 192020

Cherokee

  • 42,560 miles
The contact owns a 2019 Jeep Cherokee. The contact stated that several service indicator lights were displayed while driving 79 mph prior to the vehicle shutting off independently. The contact coasted the vehicle over to the side of the roadway. The vehicle was restarted however, operated with reduced engine power. The vehicle was slowly driven to don johnson's cumberland motors (1925 elm St, cumberland, wi 54829, (715) 822-4931) to be diagnosed. The mechanic was unable to retrieve a fault code. The vehicle was then taken to an independent mechanic to be diagnosed. The contact was informed that the failure was with the transmission. The contact was referred to the dealer for assistance. An appointment was scheduled but was still pending. The manufacturer was not made aware of the failure. The failure mileage was 42,560.

- Turtle Lake, WI, USA

problem #111

Sep 072020

Cherokee 4-cyl

  • 23,000 miles
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving 70 mph, the rpms fluctuated up and down. The vehicle lunged forward, independently accelerated and decelerated. The contact thought that the vehicle had been rear ended. The vehicle failed to accelerate back to cruising speed. The contact pulled off to the side of the highway. The vehicle was parked on a slight incline and rolled backwards. The contact used the parking brake to completely stop the vehicle. The vehicle was towed to allen mello Chrysler Jeep Dodge Ram (13 marmon dr, nashua, nh 03060 (844) 532-9794). The mechanic heard a grinding sound when the vehicle was started. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The failure mileage was 23,000. Consumer stated ptu power transfer unit was replaced as well as the part of the transmission. Dealer has not put any of what had occurred in their reports.

- Old Dartmonth, MA, USA

problem #110

Apr 102019

Cherokee

  • 26,000 miles
Driving down the road and the automatic transmission shifts hard into a certain gear, 3rd to be exact. It feels like the transmission is going to fall out. Then when I have cruise control on and its set at 70 going down a hill and the engine revs the rpms past 5 to slow down which it never does until I use my brakes to show down. The car is in motion, but on 9/5/2020 the clunk sound did it 4 or 5 times that day and I had the air on. Stopped in a parking lot to the store to grab things, then the check engine light goes on. Get home about 2 miles away from the store and went to put in reverse and the car wouldn't move. Then put it into park and back into reverse then in could move the vehicle

- Marina, CA, USA

problem #109

Aug 092020

Cherokee

  • 52,000 miles
Vehicle does not downshift when slowing for example a green light possibly turning red but doesn't. also stalls out when driving and you have to stop and put in park wait about three minutes

- Urbandale, IA, USA

problem #108

Aug 062020

Cherokee

  • 47,616 miles
After coming to a stop at an intersection with a red light I was at a complete stop and the auto engine on/off feature activated. When the light turned green I went to accelerate but as soon as I applied the accelerator the displays, dash lights, and headlights all turned off. The vehicle's engine also turned off. The electronics stayed off for several more seconds before coming back on but I could not start the vehicle for nearly a minute. While attempting to turn the vehicle back on I had put it in park, had my foot on the brake, and had held the push to start button in all three positions. The engine did not attempt to turn over at any time. After approximately 1 minute, I was finally able to start the vehicle again and continue to my home. Once I arrived, I cycled through the vehicle information screens. The battery read an output of 13.6 volts. The vehicle acted normally afterwards and no warning lights appeared after or were on before.

- Duson, LA, USA

problem #107

Jul 232020

Cherokee

  • 20,100 miles
While coming to a stop at a freeway entrance I slowed then when I was able to enter the traffic stream I accelerated and there was no acceleration or was slower than normal. This has happened several times. The car engine in not off but at idle. This is dangerous because you have to accelerate rapidly. Sometimes acceleration comes on abruptly after 2 seconds of pedal being pushed down

- Richfield, MN, USA

problem #106

Jul 302020

Cherokee

  • 5,200 miles
When backing out of flat driveway onto a downhill slope the vehicle transmission fails to go into drive, seeming to be hung up in neutral for 3 maybe 4 seconds then into drive. This problem has also presented itself when backing out of a parking space on any grade. Transmission and engine were flashed by dealer at 5200 miles. No improvement. Mechanics at dealership said they are not aware of the problem. At 5215 miles she going back to shop. Same issue. Vehicle is not safe to drive!

- Bella Vista, AR, USA

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