10.0

really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
9,889 miles

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« Read the previous 20 complaints

problem #39

May 062019

Cherokee

  • 6,000 miles
Jeep has 6664 miles on it and airbag service light came on and says that airbag needs serviced. At first the light would come on and then turn back off however, now the light is on and remains on. Next complaint is that after slowing vehicle down and beginning to accelerate again, the Jeep seems to not want to accelerate normally...it is hesitant and then suddenly picks up speed. 3rd complaint. While sitting at a light or stop sign it feels like the engine is pulling against the brake (as if you were trying to accelerate and brake at same time) in a "lunging" manner.

- Amanda, OH, USA

problem #38

Apr 292019

Cherokee

  • 2,186 miles
3rd time now vehicle in the shop for same, vehicle lunges against the brakes while at a stop like at a traffic light or pulled into garage. There is also notable clunking while depressing the accelerator (last time in shop was told it was a motor mount). Fca customer care had been in communication with me but once reported the problem again there has not been any replies. Vehicle was purchased Sept 2018 and mileage is currently 2186 (yes, 2186). Almost 200 miles and roughly 2 weeks since last visit.

- Sylvania, OH, USA

problem #37

Apr 112019

Cherokee

  • 5,000 miles
I was approaching a traffic circle and had to yield. I never came to a complete stop, but was traveling around 5mph. I pressed on the accelerator to continue on the circleand my car stalled. I was almost side swiped due to my vehicle entering the circle and not accelerating for approximately 10 seconds. This has happened on several occasions when coming to a yield area. My county has over 150 traffic circles with yield signs. This will be dangerous with this happening frequently. I am marking this as occuring 4/11/19 because it was very bad that occasion. It made me think of the times it hasn't been as noticeable in the past though.

- Fishers, IN, USA

problem #36

Sep 192018

Cherokee

  • 2,300 miles
The vehicle keeps stalling without warning recal#UA9/NHTSA 18V-739 the dealer had the car to fix the recall. The car still does the same thing as it did before recal. It has been in 6-8 times for this problem. Dealer installed a data recorder and it did not record an event twice. It happens on the hiway, the street and in front of the house when going into driveway;

- Panguitch, UT, USA

problem #35

Feb 122019

Cherokee

  • 1,966 miles
2nd report for trans issues now. Reprogramming from dealership did not work from 1st try at repair. And had to replace motor mount due to trans issue. Car tries to lunge when stopped at traffic light. Downshifts and stays while on expressway, have to slow down then speed back up to correct. When reversing, come to a stop then switch to drive the vehicle "slams" into gear. Now the motor mount is clunking again. Again this is 2nd time for same issues in 6 months or 1966 miles of ownership.

- Sylvania, OH, USA

problem #34

Feb 232019

Cherokee

  • 13 miles
The contact owns a 2019 Jeep Cherokee. While driving, the vehicle lost power without warning. The contact shifted into neutral and the vehicle restarted. The instrument panel indicators flashed as the contact drove home. The following day, the vehicle was started, but then shut off and failed to restart. The contact called the manufacturer and had the vehicle towed to fairfield Chrysler Dodge Jeep Ram (1409 montour blvd, danville, pa 17821, (570) 275-3300). The dealer diagnosed that the ABS unit needed to be replaced. After two weeks, the contact drove the vehicle and it stalled two miles later. All the instrument panel indicators illuminated again. The contact was able to restart the vehicle and barely made it home. The vehicle was towed again to the dealer where it was diagnosed that there was a loose wire. The vehicle was currently at the dealer. The contact wants to return the vehicle and stated that it was unsafe to drive. The failure mileage was 13.

- Millville, PA, USA

problem #33

Mar 072019

Cherokee 4-cyl

  • 3,900 miles
The car will stall in the middle of road with no warning. It happens most often when going up a slight hill and making a left hand turn. Dealer says it is low on oil pressure(the car is 5 months old and they say it was 2.5 quarts low on oil!!) and a safety switch shuts down the engine in the middle of road/traffic!! I call this "safety feature" to protect the engine a"danger switch" that endangers traffic. I believe this is a major safety issue for all traffic because these Jeep are stalling in the middle of traffic. I have a 45 second video that shows the stall. Please help get this problem solved!!

- Charlotte, NC, USA

problem #32

Nov 092018

Cherokee

  • 6,500 miles
While I am in movement driving my vehicle. Without any warning lights popping up in my dashboard. My vehicle suddenly stops. It has happened to me while I was driving in the highway and a semi truck was driving behind me. I hit my brakes fast enough so that the semi truck could react in time, but otherwise I could it have gotten impacted from the back which I am sure. It would it have cause more than just and accident. The date this happened I noticed the car kind of slowed down its velocity fast and dramatically when it stop. It was still running, no smoke or anything coming out of the hood. I did noticed that the heater felt extremely hot more than normal which it also made me panic a bit. She shift gear I wasn't able yo move it at all. They had advised me at the dealership one of the mechanics that sometimes, if this happened; to turn the car off for 10 mins and then turn it back on. I did that, that night and when the car turn back of the stability ligh warning came on, the brakes light came on, the engine ligh came on, the emergency parking light came on, but this this I was was able to move the shift stick but I could only drive forward. I tried to reverse and go back but it wasn't letting me. My sensors were beeping as if I was near or close to hitting something. When my car was the only one in the highway. One of the things that I noticed while seating in my car. This normally happens to my SUV when it's very cold outside. We are talking -4 degrees, but I am surprised because this is a 2019 vehicle that I have and I have only had it for 5 months. I have taken it in for service 4 tmes and they supposedly fix the issue but now it has happened again and I don't feel safe in that vehicle. A vehicle that stops out of nowhere, definitely not safe. I am not only putting myself in danger, but I feel like I am putting everyone around me driving in danger.

- Bloomington, MN, USA

problem #31

Feb 072019

Cherokee

  • 692 miles
I've only had this vehicle 2 months.....came to a stop at a traffic light, when to take off the vehicle died. Would not restart, could not get the vehicle out of drive, finally get it out of drive, vehicle still won't restart. Finally restarts, then dies again, restart, dies again, finally get it to start start/stop light is on for service. Turn start/stop off, drive to safe place, turn vehicle off, light goes off, vehicle doesn't act up again at this point because I have turned the start/stop off. At dealership for over a week now, they "claim" they can not get it to reproduce the issue. I'm reading online lots of issues like this, why aren't these vehicles being recalled or pulled off the road. Someone is gonna get killed!

- Rochester Hills, MI, USA

problem #30

Sep 282018

Cherokee

  • 75 miles
I leaned my 2019 Jeep Cherokee back in September 2018. A week after leasing it I was slowing down to come to a stop sign and it beeped at me and all the power shut off in the Jeep. I tried to hit the start button nothing. I put it in park after fighting with it to go into park and tried the start button again. Nothing. So I waited 2 minutes and tried again it turned back on and was fine for the rest of the drive. January 24 2019 I was pulling out of the parking garage at work and after 4 minutes of it being on it shut off mid driving. Same thing happened it beeped and all power shut off. I put it in park and hit the start button. Nothing. Waiting 2 minutes tried again turned on made it all the way home. Also when I turn either way it beeps as of a door is open. No door is open check repeatedly. When I go over a speed bump it sounds like something is grinding in the back end I have to come to a complete stop and start again after the bump or the Jeep will not move. The radio will randomly make a very loud static noise that is ear piercing for a second the it will be fine or it will restart the radio it's different everytime it happens.

- Bethel Park, PA, USA

problem #29

Jan 142019

Cherokee

  • 2,400 miles
My 2019 Jeep Cherokee loses power and will not accelerate. The first time it happened there was only 2400 miles on it. It slowed by itself and when the gas was pressed it just kept slowing and the rpms revved to 5000 and it would not go anywhere. Had to put in park and then back in drive and it only crept at 15mph until I got home. Towed it to dealer and could not duplicate. Ran fine for awhile. Now there is 3300 miles and it is doing it again. This time it stalled and a light said could not shift. It was in the automatic mode not manual shift. Lost brakes and steering and drifted into my yard. Came to a stop close to my house. Waited a few hours and it ran fine. A day later I was making a left turn and it stopped in the next lane. I hit the gas and nothing then it took off like a rabbit jumping and pulsing. I almost got hit by a dually with a cow trailer. Got home and parked it. Called dealer and they stated to have it towed and would look at it in a few days. I called Jeep to have it towed and they refused saying that I could not go to the dealer where I bought it but had to go to the one a few miles from my house. I ended up using my personal car insurance to have it towed. The difference in miles was 6. why would they not tow it another 6 miles" it should be customer preference within reason. No duplication at dealer. Went to work and it ran fine. It only seems to do it in the rain or if it is wet. However today it was raining and it ran fine. It is frustrating since the dealer can not duplicate. Why did I buy a car that I am scared of driving" a new car should be safe and reliable. I cannot travel to my doctor who is 5 hours away. I am afraid to go around the corner. I never know if I am going to stall or lose power. It is dangerous and uncalled for. Something needs to be done. I will not own another Jeep product. $34000 for a crap car.

- Bristol, VA, USA

problem #28

Jan 152019

Cherokee

  • 8,300 miles
My Jeep has 8300 miles on it and I was driving 45 mph and a warning came on the info screen as well as a ding sound, shifter service? I looked and all the lights were lit on the shifter (dnr =-) I drove it to the dealer and they had me turn it off and then back on and it went away and setup appointment for the next morning to do a update? well that was done and they said it still needed replaced(shifter) waiting on parts, was told it was safe to drive. 3 times now once while backing it did it again, the other 2 times I was driving on level pavement. I am worried about the fact this is a switch controlled not a shifter with mech device that changes gears. Is it safe to drive??

- Augusta, GA, USA

problem #27

Jan 182019

Cherokee

  • 2,000 miles
The contact owns a 2019 Jeep Cherokee. While driving at low speeds, the vehicle stalled and restarted and all the warning indicators illuminated on the instrument panel. The contact mentioned that when the accelerator pedal was depressed, the vehicle revved, but did not accelerate. The contact also mentioned that the steering wheel seized. The vehicle was currently at akins Ford (220 w may St, winder, ga 30680, (770) 867-9136) for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 2,000.

- Winder, CA, USA

problem #26

Jan 182019

Cherokee 4-cyl

  • 3,300 miles
Vehicle stalls when driving at any speed. Extremely dangerous.

- Destrehan, LA, USA

problem #25

Jan 082019

Cherokee

  • 3,100 miles
Brand new Jeep Cherokee latitude plus 4X4 V6 9 speed,3,100 miles. The Cherokee has a grinding noise going over speed bumps in the back of the car. Sounds like gears aren't meshing properly. I have to turn off the traction control every time I go over a speed bump to correct the issue. Rpms get super high before the Jeep decides to change gears and kick up. The other issue is the car lurches forward when I brake coming to a stop. Not always but enough to make me weary in parking lots. Mostly drive in the city.

- Phoenix, AZ, USA

problem #24

Jan 042019

Cherokee

  • 500 miles
This reports documents a second instance of power failure. On Friday, Jan 4 faii was driving on interstate hwy 287. The dashboard went dark at first and then started flickering. Car then stalled while driving. The gas pedal no longer worked. The power steering failed. I coasted to the shoulder. When in park the dashboard came back on with battery, engine light, and P with circle and exclamation mark. A message came on display to service transmission. I had to be towed to the car dealership. At the dealership I was told the repair work wouldn't start until Monday. On Monday afternoon, I was told the battery connection was poor and they ordered a part. I also received a recall email that states the transmission needs to be fixed. I feel this vehicle is life threatening at this point. Many Cherokee have received 5 recalls and I only have one. Please look into the Cherokee limited 4 X 4.

- Somerset, NJ, USA

problem #23

Jan 012019

Cherokee

  • 1,646 miles
This is the third time we have had an issue with my wife's Jeep. 2019 Jeep Cherokee limited. First issue was just over a thousand miles, spent almost a month in the garage. Going down the interstate at high speeds the car shuts down and you lose all power steering, the brake pedal gets hard, etc. You lose all lights in the dash, all power going up hills, have to stop completely and restart in order to go anywhere. Serious safety issue as reported to Jeep multiple times now and they have said is fixed. We have requested they swap out our vehicle with another new Jeep and they refused. This is a serious serious safety issue where the ability to safely drive the car abruptly stops while you are driving. Power steering completely shuts down as does the car transmission making it so you can go nowhere. We have been almost wiped out by a semi truck on the interstate, this is after their third attempt at fixing the vehicle and saying it is fixed. And safe. We have requested time after time for them to give us a new Jeep and they refused because they don't want to dish out the money or whatever the case is. This vehicle can lose power steering and the transmission can go into neutral at any time while driving down the road causing you to be left with a very unsafe vehicle at highway speeds and potentially unable to steer the vehicle. It is a miracle that my wife who was 40 weeks pregnant at the time was able to put all her muscle into the car and steer it away from going over a cliff the first time when it died. The second time we were on the interstate on the way to a doctor's appointment. Third time was today on the interstate again.

- Windsor, VT, USA

problem #22

Dec 232018

Cherokee

  • 700 miles
Car stalled and lights on dashboard flashed when stopped at intersection

- Exton, PA, USA

problem #21

Nov 202018

Cherokee

  • 1,052 miles
When coming to a stop or already stopped (like at a traffic light) while in drive, when vehicle will randomly "lurch". the engine will very quickly rev and attempt to overpower the brakes. This appears to happen more often if auto start/stop is disabled. There is also clunking that has been progressively getting worse coming from transmission area. The mileage of the vehicle is only at 1,052 miles and is currently at the dealership.

- Sylvania, OH, USA

problem #20

Dec 062018

Cherokee

  • 4,500 miles
While driving vehicle showed on screen that shifting was not allowed causing the car to stall. Having to stop in the middle of the road to shift it to parking and put it back on drive. Also battery light came up while driving casusing the engine to stall and not being able to proceed in drive slowing the car down. Had to turn off the vehicle again on the middle of the road to be able to restart the vehicle.

- Yauco, PR, USA

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