10.0
really awful- Crashes / Fires:
- 6 / 5
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 64,581 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Engine shuts off intermittently while driving at different speeds
- Rochester, NY, USA
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 25 mph exiting a highway, the vehicle stalled and the fcw warning indicator illuminated. The contact shifted into park and the vehicle restarted normally. The failure recurred approximately fifteen times when driving and attempting to slow down. The vehicle was taken to the dealer and they were not able to duplicate the failure. The vehicle was at the dealer for two weeks. The manufacturer headquarters telephoned the contact to pick up the vehicle, mentioned that a recording device was installed, and advised the contact to continue driving so the error could be recorded. The vehicle was not repaired. The approximate failure mileage was 85,000.
- Ann Arbor, MI, USA
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the check engine light remained illuminated. The vehicle was taken to the dealer where it was diagnosed that the electronic module needed to be replaced. The vehicle was repaired; however, only the codes were erased. The contact received notification of NHTSA campaign number: 15V879000(electrical system, interior lighting), but the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 89,627. VIN tool confirms parts not available.
- Antelope, CA, USA
My car engine stalls when I make turns specially early in the morning for no reason it just stalls without warning but sometimes when I came to a stop light as well, very very unsafe & scary!!! I've been lucky usually in the lane close to the sidewalk so I can maneuver to the side but eventually my luck will run out, I'm very unease when I drive this vehicle as I don't when I'll happen. The tipm was already taken care of but I still have the problem is not all the time but it happens, I've taken it to the dealer right after it happens but they can not reproduce the problem or find any error codes
- Laguna Beach, CA, USA
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at 40 mph, the vehicle stalled. The contact mentioned that the check engine and various warning lights illuminated. The failure recurred intermittently. The vehicle was taken to the dealer where it was diagnosed but the cause of the failure was not determined. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 75,000. The VIN was not available.
- Pengram, TN, USA
The contact owns a 2011 Jeep Grand Cherokee. While driving at 10 mph, the engine stalled and the vehicle was able to restart. The failure recurred several times. The vehicle was taken to a dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failure. The VIN was unavailable. The approximate failure mileage was 79,000. Updated 02/04/16
- Romeo, MI, USA
I was driving on the highway to work in the passing lane, when the RPM's went way up and then way down. I heard a loud noise coming from under the hood and loss of power from engine. No engine light indicator was on before this happened or any sort of indication this was about to occur. I pulled over and had it towed to the dealership. The dealership indicated that the crankshaft was broken internally and that this is a defect of workmanship as I can show records of every oil change on this vehicle. The dealership is offering no good will and Chrysler refuses to help as the mileage is 114,000. I still owe close to $13,000 on this vehicle and to replace the engine it is going to cost $7,800.
- Holts Summit, MO, USA
My car will stall and then accelerate very quickly. If I am driving and trying to accelerate my car will stall almost cutting off. This usually happens around a speed of 25/30 mile per hour. I also experienced deceleration while driving on the highway at 60/65 mph. This is very scary. Also when I am in reverse my transmission makes a knocking sound. My engine light constantly comes on. Heat vapors comes from the hood of the car.
- Columbi, MD, USA
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that after the vehicle was started, the ABS and check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the brake booster failed and needed to be replaced. The vehicle was not repaired. The contact mentioned that the vehicle was previously serviced under NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The manufacturer was not notified. The vehicle failure mileage was 51,033.
- Canton, NY, USA
Replaced tipm 15 months ago. Today, turning into parking lot car stall. Lost all power steering, no brakes, no engine. Had to restart while coasting. Decelerating at 45 mph making a left turn.
- Kingwood, TX, USA
The engine shuts off randomly while driving
- Severna Park, MD, USA
Engine shut off while decelerating from 40mph at aprox. 15mph while coming to a stop sign. This has happened as recently as last month. All instruments, radio etc. Remained powered. No warning lights. Dealer can't seem to identify issue. Previous recall for fuel relay was completed in 2014. Previous NHTSA id number: 10783730
- Ardmore, PA, USA
My car would not start on a number of occasions--the starter would make noise but the engine would not start. It usually started on the second or third try. I received a recall notice for defective tipm unit but was told that the part was not in stock. Well over a year later, the company still does not have any in stock. In addition, I have experienced my horn randomly doing off (sounds like the panic alarm) even though the car was running and in motion. Jeep should be much more proactive about this as an stalls during driving as a result of a tipm defect could case bodily harm to the driver, passengers, and others on the road.
- Englewood Cliffs, NJ, USA
Vehicle has completely shut down while driving 5 times in the recent past. 1X19 Oct; 2X31 Oct; 2X7nov. The vehicle completely shuts off while driving. This is very dangerous as all power is lost for breaks, steering, and obviously no acceleration. Chrysler safety recall P54 has been applied prior to these issues. Dealer and Chrysler are charging me customer (at my expense) to flash new software files on the vehicle computers. I sense this is very likely a much broader safety issue and am hoping our government (NHTSA) officials will investigate before someone is injured as a result of this.
- Dunlap, IL, USA
Since safety recall P54 was applied, my vehicle has completely died while driving on 5 separate occasions 1 on 19oct, 2on31oct, and 2on7nov. The vehicle is currently at sam lehman Chrysler Jeep dealership in peoria, il. They claim that I need new software at my expense to address the vehicle shut downs. Attached transcript is with Chrysler. They do not appear to take this safety issue very seriously.
- Dunlap, IL, USA
The contact owns a 2011 Jeep Grand Cherokee. While driving 65 mph, the vehicle stalled and caused a loss of braking and power steering ability. The vehicle was taken to a dealer to be repaired. The manufacturer was made aware of the issue. The failure mileage was 115,000.
- Sante Fe Springs, CA, USA
The engine seemed to lose power and the power steering and breaks lost power as well. Was merging from the highway on to a main street in a city. The vehicle was nearly inoperable but I was able to stop it and restart it. But the brakes and steering were locked.
- St. Louis, MO, USA
Engine shuts off while driving without warning. This has occurred twice while decelerating on the highway. Dealer can not identify problem, no open recalls on vehicle.
- Ardmore, PA, USA
1. the vehicles head has to be replaced due to bad valves at only 59,000 miles. 2. the front right turn signal stopped working, and is burning the bulb socket and headlight housing. It was determined by an independent mechanic that the tipm module is going bad causing shorts, and other electrical issues. (the dealer claims it is a burned bulb socket, but we tested the socket, and entire system and found the true problem) 3. the horn stops working randomly, and sometimes when it does work its only the high tone. This problem is also traced back to a faulty tipm module.
- Barrigada, GU, USA
- Tempe, AZ, USA