10.0
really awful- Crashes / Fires:
- 6 / 18
- Injuries / Deaths:
- 3 / 0
- Average Mileage:
- 17,771 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
Recall on Jeep alternator and brake booster water shield. My complaint is the length of time in getting the parts. The alternator went out and it has been sitting at the dealership for 11 days now and parts are still not released from Chrysler. They will not give me a rental. What is a person to do? except pay 800$ and then fight Chrysler to get my money back.
- St. Albans, WV, USA
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V741000 (electrical system). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called lustine Chrysler Dodge Jeep dealer at (703)890-7051 and ourisman Chrysler dealer at (855) 822-3228 (located at 14211 jefferson davis hwy, woodbridge, va 22191 and 2406 crain hwy, bowie, md 20716). The dealer and manufacturer stated that the part could become available in late February or the beginning of March. The contact had not experienced a failure. Parts distribution disconnect.
- Woodbridge, VA, USA
On December 24, 2017 my alternator short circuited and my alternator caught on fire. My car was doing nothing out of the ordinary by delivering christmas gifts to family and friends within a two mile radius. Initially when I started the car, it sounded a little out of the ordinary, but no signs of having an issue. I drove less than a mile, and it started to have an electrical burning smell. I parked my car and turned it off, and when I started the car again, the car had a humming sound, and the battery light came on. I drove ten feet and there was smoke everywhere in my vehicle. When I opened my hood, my alternator was on fire. I parked the car, and never drove it after that. I had to have my car towed to kona auto center at my own expense. Kona auto center was not helpful, and did not have a replacement part for the alternator. They told me to go and buy one, but if something happens then it would be my fault. They gave me the run around, and I ended up being more frustrated because they would not give me loaner, and kept trying to upsell me to another vehicle. The repair to my car was not a concern of theirs, and they could not give me a window of repair time. Being a single mother, and a manager for my company, I do not have time to waste. I ended up trading my Jeep in, and nothing was resolved.
- Kamuela, HI, USA
I had reached into the storage and outlet trey in the center counsel while going down the highway. My jacket sleeve apparently hit the gear shift and bumped it into neutral. When I realize what was happening I had to apply the brake and push the button on the gear shifter to return it to drive. I reach in this storage tray many time a day and have had this happen before, just not going 70 mph on a highway. If this stick is highly programmable, why can it not be programed to require me to push the gear shift button to change from drive to neutral?? this is dangerous and distracting when driving. Their is not much room for your arm to reach over the shifter to retrieve items in the trey.
- Dallas, TX, USA
The vehicle stalled while crossing into a four lane highway.the vehicle would not re-start for over a minute all while disabled in oncoming traffic. The check engine line came on, the cluster display showed numerous warnings including service throttle control.
- Williamstown, NJ, USA
Jeep T36 recall (NHTSA 17V-435) has been open since July 2017 but Jeep/fca says parts are still not available. I understand this is a dangerous condition and want to know what other remedies/repairs are available since it has been so long.
- Boston, MA, USA
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 17V572000 (service brakes, service brakes, hydraulic) and 17V435000 (electrical system). The contact received the interim recall notice several months ago. The dealer (anchorage Chrysler Dodge Jeep Ram center, 2601 E 5th ave, anchorage, ak 99501, (907) 276-1331) was unable to verify when the remedy and parts would be supplied from the manufacturer. They estimated mid April of 2018. The interim recall notice did not give a specific date for when the remedy and repair part would become available. The manufacturer was contacted. The contact was not experiencing a failure. Parts distribution disconnect. VIN tool confirms parts not available.
- Anchorage, AK, USA
My girlfriend was traveling 60 miles per hour down interstate 167 outside of puyallup, Washington on Monday, December 5, 2016. Winter had finally arrived with a light snow and icy roads. While driving down the freeway the dashboard illuminated and the speedometer stopped responding. We have a very important person in my life, a mom, and a step-mom, that is traveling at the rated speed limit in potentially icy conditions and we have lost all systems to include air suspension, airbag system, anti-lock braking system (ABS), electronic braking system (ebs), traction control.
- Maple Valley, WA, USA
Safety defect/non compliance description and safety risk the alternator may experience diode thermal fatigue failure due to cyclical loads induced by electro-hydraulic power steering. Failed diodes may also develop a resistive short circuit that can result in heat, smoke and/or fire originating within the alternator. Repair description the alternator part number must be inspected on all involved vehicles. Vehicles found with the suspect alternator will have it replaced with a new alternator containing improved diodes on all affected vehicles. Recall status incomplete but repair parts are not available get notified when parts are available on December 19, 2017 we experienced once again another problem. After my son's youth basketball game, we went to the parking lot to head a couple of blocks home at approximately 8:15 pm. Turning out onto the roadway, the dashboard lit up with warning light stating that the battery was low and the electronic power steering started howling. I shut down as much of the infotainment center as possible to conserve power to make sure that I made it home. The front windshield started to fog up so I turned the defroster on low. As soon as the air started coming out, I could smell an electrical fire. Upon my arrival home, I popped open the hood and could smell electrical burn. I decided to shut the vehicle off and research recalls and technical service bulletins. I believe this new issue falls under recall T75.
- Maple Valley, WA, USA
Driver seatbelt does not retract to tighten on driver while driving or stationary. Serious safety issue! additionally, none of the controls on the right side of the steering wheel work ever; cruise control, park assist, lane departure warning, etc.
- East Nassau, NY, USA
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000 (electrical system). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called milton ruben Chrysler Dodge Jeep Ram at (706) 863-6633 (3508 Washington rd, augusta, ga 30907) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available/parts distribution disconnect. Updated 8/23/18
- Augusta, GA, USA
Recall T36 from June 09, 2017 still not repairable due to lack of parts. It is now November. I cannot believe such a hazardous issue can be allowed to be unresolved for this long. Https://www.Chrysler.com/universal/webselfservice/pdf/T36.pdf
- Downingtown, PA, USA
I was driving down the street at about 35 mph when the battery icon flashed on. The air conditioner and the radio cutoff following the display of the battery icon. A few seconds later the power steering went out along with a loss of power. A message displayed on the dashboard telling me to pull over immediately along with a service trans brake message and a few others that I can't recall. I tried to get to a safe location but the vehicle shifted into park and completely turned off when I was going less than 5 mph. Causing the vehicle to be stranded in the middle of the road with traffic trying to get by. I slowed down because there were vehicles in front of me making turns. This is the third time this has happened. Towed vehicle to dealership and they said the alternator burned up. The battery is damaged as well. This sounds similar to the two recalls named "alternator may fail resulting in engine stall". notified the dealership and Jeep customer care about this and they informed me that they can fix this recall because my VIN is not part of the recall. Vehicle is out of warranty so they say the repairs will come out of my pocket. After the first time this happened about a year ago I refuse to drive the vehicle on the highway because of the sudden shutoff and loss of steering. I feel this could cause an accident and I refuse to take that risk.
- Las Cruces, NM, USA
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000(electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Koons tysons Chrysler Dodge Jeep Ram (2050 chain bridge rd, vienna, va) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 8/13/18
- Arlington, VA, USA
Jeep failed to start for weeks without a jump start. Replaced battery twice and alternator once; third battery replacement during 11.15.2017 repairs. Total integrated power module (tipm) found to be faulty. Safety issues are a major concern, as the tipm is critical for the safe operation of the vehicle.
- Cupertino, CA, USA
While driving the Jeep, the alternator shorted and stalled the car. All power was lost to the engine steering and lights just as I was crossing a very busy intersection. I was able to roll through the intersection where the car died in the middle of the road. Alternator began to smoke heavily. Complicating matters, the car has a fully electronic shifting mechanism preventing me from putting the car in neutral and pushing it off the road. It sat in the middle of a road until a tow truck arrived.
- Marietta, GA, USA
On 9-08-2017, my wife and I were returning to pfafftown, nc from garden city, SC. A few miles into the drive I thought I heard a high pitched sound, but could not locate it. Then we thought we smelled something hot, but thought is was an old truck ahead of us, but a few miles later I got a low voltage sign and told my wife to car the nearest Jeep dealership as we had entered conway, SC. Having some basic engine knowledge I knew the alternator wasn't charging the battery and that I would lose all power. Luckily for us the dealership was less than 1.5 miles and I was able to drive to it. When I opened the hood I found the alternator smoking and almost hot enough to catch fire due to overcharging. Luckily the dealership was able to replace the alternator and we were on our was home in about an hour, but with a $806 cost for the repair. The vehicle had 74109 miles on the odometer. When I got home my mechanic told me that there was a recall on 2014 Jeep Grand Cherokee for exactly what happen to mine. I checked this website and Fiat/ Chrysler and found my VIN was not included. I also talked to a nice Chrysler representative over the phone. She also said that it was not included. It just seems to me that my vehicle, which is the same make, model and year as those under recall, and had the exact problem addressed by the recall should be covered by the recall. And note that the vehicle was close to losing all electrical power, which affects the steering and transmission on these vehicles and I could have lost control.
- Pfafftown, NC, USA
I have a recurring problem with my 2017 Jeep Grand Cherokee that has been going on for a period of 17 months. My problem started in may, 2016 when my navigation system failed by giving me the wrong information by instructing me to turn into a one way (wrong way) traffic lane. This has since happened many times since then by directing me incorrectly. The complete navigation system, clock & compass, periodically don't work. On occasion I receive the following message on my vehicle's computer screen "vehicle phone requires service please contact your dealer." After numerous appointments with the dealer & telling them that the problem is not with my phone they finally said they could not repair the problem and gave me an 800 number to call the manufacturer customer service. After numerous discussions with various customer service people over a period of two months, on 9/28/2017 customer service person patricia said there is nothing they can do to repair the vehicle however that a "Jeep service bulletin #08-028-17 with updates to software level 17.11.07 will occur in a phased roll-out and maybe the problem will go away." They told me I would receive download instructions but could not tell me when these instructions would be sent out. The system will work periodically but fails more often than not. Yesterday I was again using the navigation in an area that I unfamiliar with and the system again tried to route me into oncoming traffic.
- Blaine, MN, USA
Fuel delivery system (notably tank filler and related emissions equipment) poorly designed to fail just after California 50K mileage warranty. Dealer wants $800 to fix a problem the mfg. Designed. Alternator recall-with no related parts to repair-driving and waiting for the vehicle to erupt into a ball of fire is unacceptable. What components are being installed on 2018 models" why can't those parts be installed on my 2014" I am being prejudiced against, as I cannot legally (thanks to ab 217) trade the vehicle in, as no dealer can resell it with an open safety recall!! I need to get another car-but I can't!!!!
- Wildomar, CA, USA
- Maspeth, NY, USA