We were driving down the road and the car went into neutral. We were stuck on the middle of the road while we tried to get it to go back into drive. If this would have happened when we were turning out in front of a car or on a bridge it would have been really bad and more than likely caused a bad wreck. Everywhere I read says these cars a now for the shifter problem but doesn't appear to have a recall for my exact VIN. We had to stop driving the car because we are scared it is going to get us in a wreck. The Jeep dealer near us said that we need a new electronic shifter. It is on back order until early February. What can we do to get this replaced free of charge because this is a major safety issue and could cause horrible wrecks. We were driving down the road getting ready to turn onto and I70 on ramp when the car just went to neutral and stopped. The car was stationary for maybe a couple of minutes while we tried to get it back in gear and drive straight home. We got lucky we did T get hit by a semi truck because it is a very busy area because there are 2 truck stops that drive through there.

- Boonville, MO, USA

El vehculo estaba en marcha Y encendi el check engine Y SE puso en neutral solo Y no corra hacia alante, luego tambin encendieron ms luces de tablero Y un cartel que dice service shifter.esto paso en un semforo de una calle secundaria

- Grand Prairie, TX, USA

On 12/23/2020 at 6:00am I was driving on long point road when the vehicle completely shutdown - all electrical, engine, lights, breaks, etc. I was driving at approx. 30mph heading towards a round-about when everything shutdown. The loss of power resulted in not being able to slow down. Luckily there weren't any cars in the round-about when I entered. However, it was a rather tight round-about and was not able to make the turn and I went over the curb and drove straight through the middle of the round-about.. the car restarted after about 3 seconds and the check engine light came on. Once the car restarted, acceleration was extremely limited. I continued to proceeded down long point road until I could pull off. About 1-2 minutes after the first power failure, another power failure/complete shut down occurred. The second power shutdown lasted about 5-7 seconds and turned back on. I immediately pulled off and shut the car off and let it sit for several minutes. When I restarted it, the check engine light was on, but went off after several hours. It's worth noting, I just received the ecodeisel software updated (I think V7). This update was performed on 12/21/20

- Mount Pleasant, SC, USA

Our Jeep's shifter occasionally refuses to go into "park" after coming to a complete stop and will not go into park even after opening the driver door which is supposed to automatically happen based on the fix in safety recall S27/NHTSA 16V-240. The Jeep dealership told me there is a short in the shifter but the repair wouldn't be covered because the safety recall was only for a "software" issue not a "mechanical" issue with the shifter. Either way, it is a safety hazard that we can not safely park our vehicle and we are experiencing something that should have been fixed in the mentioned safety recall, but wasn't.

- Mount Pleasant, SC, USA

Jeep alternator failure, matches description in alternator important safety recall P60 / NHTSA 14V-634 and matches dates for vehicle recall in new safety recall advanced communication ' T3607112017 for Jeep prior to July 2014, my build date Aug 2013. While driving Jeep, battery warning light, then Jeep engine died while driving, several alert lights flashed and vehicle electrically died, doors locked, windows locked, no start. Would not accept aaa jump. Dealer says safety recalls not applicable to my vehicle - yet alt type (bja) is described in your safety recall, description of what happens matches, and vehicle quit operating while in motion.

- Middletown, CT, USA

I was driving on highway 26 West bound in Oregon just outside of portland. My car has ecodiesel engine in it. I usually buy gas when it is about a quarter tank of fuel. I had about quarter tank of fuel and about 150 miles range left. I was on the left lane and traveling at about 60 mph. All the sudden my engine stopped instantly on the left lane of highway 26. All the cars behind me hit the brakes not to rear end me. My car's engine stopped and slowed down so quickly. It was scary. I tried to pull over to the right side of the highway. Once the car was parked, it said that battery saving mode. It would crank up but not start the engine. I called a mobile mechanic over. He checked the battery and alternator and said the battery is strong and no blown fuses whatsoever. He then went under the car and listen the fuel pump and said that it sounds very bad.he had beliefs that I had problems with my fuel system, maybe a broken fuel pump. He read the codes out of car computer and they all were related to the fuel systems. I started doing some online research and found out that Jeep Grand Cherokee has a faulty design of fuel tanks and if the fuel goes below the quarter tank level. Then pump does not work properly. Upon reading this, I called a friend who brought me 5 gallons of diesel and we put the diesel inside the tank and the car started immediately. I drove it to a near by gas station and filed up the tank full. I think this car has some sort of faulty design of fuel pump. It will cause a fatal accident if it does not get corrected by the manufacturer as soon as possible. When the engine stopped suddenly, the car actually swerved around little bit. This incident could have ended fatally if I was not quick enough. I am writing this to let you gusy know about this flaw about Grand Cherokee ecodiesels 3.0 engines.

- Portland, OR, USA

Vehicle was in motion on a highway when "service shifter" warning came on. Lights on shifter go on and off randomly while parked and in motion on highways, city streets. Shifter gets stuck between gears, shifter light reading gear reads differently than dash panel gear, ex. Shifter is put in drive (D) and dashboard reads neutral (N). There are delays in shifting between gears and beeping sound comes on. When putting vehicle into park and it will not read it, creating a stall in the process, and having to move shifter in different gears before it will start to read gears again. Vehicle has thrusted forward after putting into park while a beeping noise is going off. Shifter has not wanted to go into park, or reverse and instead goes into neutral. When shifter has been put into park the engine has made an acceleration noise. Shifter has been erratic and non-consistent, creating fearful and unsafe operating issues.

- Mazomanie, WI, USA

My vehicle make and model is under recall for P67 but for some reason my VIN was not included but the person I called at Chrysler said it should have been and told me file a complaint with you to try to help me. I am a caregiver with this one vehicle for my mom who is handicap and 81. I had no choice and had to take her out to the dr for a flu shot and my seat belt is broke and I cant use it and airbags disabled due to seat belt broken. I had to stop fast and pulled my neck 11/30/20.. please help us get under this recall.P67. I don't have the $ to pay 1,000 to get it fixed when I should have been under the recall with the other 2014 jgc at same mileage when it went out. How did my Jeep get missed for this recall" please investigate and help me. I know how have a hurt neck. No protection at all. The seat belt broke when I got in my car weeks ago. I was not in motion and I felt it get loose when I got in. Iit was on the floor. It just broke and no retraction. Help us please> P67. Get me under that recall. Many complaints by owners at this same milage is seeing this issue. I am not alone in this issue. It is a defect. I have never had such a defect with any past cars. Not even older ones. This is madness. It controls all things like airbags, beeps when seat belts are not on..nothing is working now. It is our primary car. When I hurt my neck on 11/30 driving" it was in motion and of course I have no seat belt that works. A car stopped in front of me fast and I was thrown forward and my neck pulled. Look at original complaint 11374883.

- Nashville, TN, USA

The seatbelts don't work. The sunroof gets stuck at times. It's just multiple problems wrong with this model of Jeep.

- Evansville, IN, USA

My steering control module has a short circuit causing my electronic stability control light to flash and my blinkers and windshield wipers not to work. I took it to my local mechanic and he said module need to be replaced and there is an open recall. Recall P64/ NHTSA 14V-636 - which applies to my model year and describes my problem exactly. I called the Chrysler recall department and they are saying this recall does not apply to my vehicle and they will not fix it free of charge. I have two young children and the recall says this could cause a crash without warning. Asked to speak to a supervisory and "non was available." I am worried for the safety of my family and I cant pay $1000+ to fix this when this is a known problem. I have an appointment at my local Jeep serivce dealer next week but I am worried they will not apply this recall, considering what Chrysler corporate is saying.

- Northport, NY, USA

I started receiving this error just after the 'recall fix' for the shifter. Now it goes on while driving and shifting. They wanted $180 just to evaluate the problem even though I told Jeep service the issue is their fault.

- Pueblo, CO, USA

My vehicles driver headrest popped open, exposing the inside of the headrest, randomly without coming into contact with anything that would've caused the incident.

- Panama City, FL, USA

Alternator stopped working, changed the battery and light turned on saying battery voltage low. Driver window and mirror buttons stopped working at the same time, causing us to think it was the battery that was not working but still does not work after the battery was changed.

- Wilkesbarre, PA, USA

When driving highway speeds steering and maintaining control very hard. Computer keeps changing does not stay when set, has to be constantly reset. When parked and running, or over night on restart. When moving also seen things change once.

- Sun City, AZ, USA

When car is in motion, car runs rough, hesitates, sometimes brakes are slow to react. When stationary circuits short for remote start, outlets and operating back lift. P0013 code is on this vehicle. This vehicle is demonstrating the same functions as those other Jeep vehicles that were recalled.

- Whiteville, NC, USA

Hard shifting in low heats and also on the highway trying to pass another vehicle the my Jeep hesitates before it accelerates and starts to function properly again. Keep dealerships have replaced transmission 2 times since I purchased the vehicle. Also have some multiple software updates and issue still persists.

- Liverpool, NY, USA

At times after putting in park and hitting the button to turn car off, it says car is still on but it's not running. It is set in park. Have to start again and turn off again then it will do the same thing and not start at all. Will have to get out and lock and unlock car to start it.

- Olalla, WA, USA

Vehicle completely shuts off while driving! while driving on a highway and down a mountain, also when driving on a local street after it had been in dealership for repairs. Is currently again at dealer service and they have said it needs a new computer. This a very frightening and dangerous experience

- Memphis, TN, USA

On 7.25.20 my husband and I were driving down interstate 29 at 80 mph and the driver side headrest exploded forward with great force and hit my husband in the back of the head. Luckily he was able to keep control of the vehicle so we didn't crash, however now he is dealing with neck/shoulder pain. He had to remove the headrest so we could continue to drive it, there is a wire attached to the 1 side so that had to be snipped to remove headrest. Now my service airbag system light is on, I'm surprised the [xxx] thing even starts and runs. Now I feel like we need to remove passenger headrest completely to prevent another injury. This is ridiculous, I paid alot of money for this Jeep and have had numerous major issues that are expensive to fix. Consumer stated husband sustained neck/shoulder pain for a few days but is fine now. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Colton, SD, USA

Fuel line issues (evap code is being thrown) code 'service shifter' and the prnds flashes. As I accelerate the car won't shift past 1st gear. I turned the car off and back on, the same shifter memo was on the screen accompanied by 'service transmisson'. I was not able to go more than 30 mph with the RPM at about 4,000. I was on a city street.

- Mapleton, UT, USA