Uconnect screen with radio/nav/driver controls is delaminating, causing screens to change and overriding all driver selections. Jeep customer care says the only option is for owners to pay $1,000 to replace the unit with a dealer. This Jeep Overland is a 2018, and the problem appears to be endemic among Jeeps. It creates serious safety issues when the unit overrides driver choices, and is also distracting as the unit beeps and switches back and forth among options.

- Devon, PA, USA

Touch screen in Jeep is delaminating. The delaminating has now caused the screen to malfunction. The screen is unusable and continues to cycle on its own through different stations, different calls, the seat controls, the back up camera (which is very disorienting on the highway) and through the apps.

- Saint Louis, MO, USA

Electronic radio unit constantly flips around to different areas beeping all the time. I think it is called phantom touches. It will change radio channels, affects climate control by turning up heat to 82 degrees, turns on backup camera while driving down the road at 70 miles an hour, constantly changes radio stations, doesn't allow you to use navigation system, plus many other things. I believe this is a known issue as I have seen many complaints on the internet and my dealership also has customers complaining about their cars. I have also made my dealership aware of the issue. They say there is nothing they can do as there has been no recall. There needs to be a recall on these as it is very dangerous to be driving when these things are occurring. Very distracting and you are unable to do anything about it. Sometimes you have to pull over and shut the car off and turn it back on to see if you can correct it but many times it keeps on doing the same thing.

- Plymouth, IN, USA

The battery under my passenger seat caught on fire. The car was completely turned off and parked in my driveway. When I went to leave I opened the car door and black smoke was rolling out. 30 minutes prior I drove the car and there was no warning lights or issues. It was driving like normal. The car is currently being inspected by Jeep and my insurance. My husband and I's safety would have been at risk if we did not catch the fire as soon as we did, not only our lives but it could have hurt our neighbors who live close. As we were outside working when the fire started you could not smell or see the smoke coming out of the car.

- Bonney Lake, WA, USA

The uconnect8.4" radio touch screen has started to delaminate causing the radio and other controls such as the seat heaters and air conditioning/defrost controls to act erratically casing a distraction while driving the car.

- El Cajon, CA, USA

The touchscreen on our Jeep has begun malfunctioning in ways that st dangerous and distracting. A staff member dealer service center and the electronic store with whom we discussed it said that this was a common problem with this car. But it is not covered by the limited warranty at this juncture and will be over 1200 dollars with labor. It seems more like a defect. Particularly in humid or times when there is a change in temperature, the touch screen begins self triggering, acting as if it's being rapidly and randomly pressed hundreds of times, triggering screen functions, dialing actual calls, changing radio stations, changing climate temperatures, turning on seat heating, etc. This is very distracting while driving. In addition it means that the climate controls on the car cannot be used. It appears that the touch screen glass has slightly separated from the underlying screen in the right upper quadrant, but it's hard to tell. If this is happening on many jeeps, it is a manufacturing issue and there should be a recall.

- Philadelphia, PA, USA

The component that is malfunctioning is the film behind the UConnect screen delaminating making the screen difficult to read in that area. Ensuring that the right screen icon/button is being pushed is made difficult because the screen is affected. This draws my attention away from the road in order to use the screen/the icons in the upper left corner. The problem has been confirmed as a known issue through UConnect and the Jeep Dealership and there has been a service bulletin put out for this issue (per reporting of representatives of each of the aforementioned). UConnect reps have stated they get calls regarding this regularly. Multiple instances from other Jeep/Chrysler consumers can be found on online forums. The component has been inspected and delamination was confirmed at the dealership. Due to the cost of the repair, I can not financially address this issue at this time. There are no warnings or messages related to this issue.

- Alameda, CA, USA

The radio continues to turn on and off by itself. Attempts to make phone calls when nothing was dialed. GPS turns on and off when it is not being utilized. Air and heat turns on and off when not being utilized.

- Midlothian, TX, USA

The touchscreen that controls heating/air/radio/backup camera/etc... is going haywire during driving the vehicle. This causes major distraction as it is flipping to one control to the next, changing the climate controls switching the navigation system and radio stations all while driving. There is no way to turn off the touchscreen or keep it frozen so it continues to do this while the car is in use. There are no warnings and the operator is powerless to make it stop.

- Philadelphia, PA, USA

Uconnect 8.4 has severe delamination causing bubbling and glare on the causing problems with reading the navigation map. Causing potential accident and distractions

- Warwick, RI, USA

My radio-touch panel system worked fine up until I approached the 3rd year of ownership when I received a download directly to the vehicle and immediately after that the touch screen control panel went haywire. I find it convenient that this happened so close to the manufactures warranty being up. The download was sent directly to the car by Uconnect. The Jeep dealership told me without looking at it that it would be a $1000 to replace plus an inspection into the problem cost of like $300. They said it was a common problem and that it was not covered and that I had to leave it. I could not do that at that time, I was going on a trip. The touch panel causes "phantom touches-?? while driving the Jeep. The most common problem is repeatedly asking for the clock date/time input regardless if you try to close it out, it comes back and does not allow you to use the other components of the touch screen. It is extremely distracting and it beeps repeatedly over the radio or phone usage, keeping you from being able to concentrate on anything but the rapid beeping and flashing on the screen. Sometimes I cannot even make calls because the phone system will not work, or it will randomly call people in my contacts without me touching the phone or the touch screen. It is startling to a driver when a phone starts calling random contacts and you push the red hang up button and it does not work. This system controls literally everything (radio, heat, AC, defrost, phone usage, navigation system) and can be very distracting to the driver while driving. I bought this vehicle for the sole purpose of it-??s great safety review (at that time) and in my experience, it has been anything but safe.

- Williamsburg, VA, USA

I own a 2018 Jeep Grand Cherokee and the screen is delaminating and calling random numbers on my phone along with pressing random buttons on the screen when it is connected to bluetooth. This is a hazard because it takes my attention off the road to try to hang up on the calls and fix the screen. Jeep knows about this problem and refuses to fix it or call a recall. It is a problem that is going on with Chrysler Jeep Dodge models 2018 and on.this is a safety hazard that could result in a crash caused my this electrical malfunction. Many Jeep owners ive spoken too have this problem also right out of the factory. This was something that is the manufacturer issue and should not be pinned on the customer to replace or fix for a steep price. The customer should not be responsible for this. I have not done anything to the screen to make it delaminate I don't even touch it. Thus demanding a recall be issued to fix this dangerous problem.

- Warwick, NY, USA

Touchscreen is delaminating.....when this happens i have no control over the defrost which poses a serious safety hazard while driving.

- Liberty Center, OH, USA

2018 Jeep Grand Cherokee radio touch screen erratic operation touch screen unresponsive at times cannot control hvac controls to defrost windows creating a safety issue

- Ravenna, OH, USA

There are numerous safety issues with this vehicle. The most concerning is electrical/fuel/engine relating to the TIPM. The vehicle intermittently refuses to start. The integrated fuel pump relay in the TIPM fails. This has left my wife stranded in potentially dangerous areas. It has also died while the vehicle was in motion. In addition to the TIPM issues, the digitizer of the factory radio/navigation system has delaminated from the LCD screen. The safety issues this causes are multiple: random phone calls while driving (distracting), random radio station changes (again, distracting to a driver), and an inability to properly utilize navigation (potentially dangerous if it tries to change a route and indicates last-second turns). It also prevents the driver from calling someone if they are in need of help. Not only does hands-free calling not work, but even when taking out the phone to dial, the haywire behavior of the device being connected via bluetooth makes calls difficult. These are known issues by the Jeep dealer with frequent warranty replacements admitted by the advisor and technician, yet they have been zero assistance in helping because the vehicle is out of warranty. It will require action from someone like the NHTSA to get Jeep to correct these problems for many owners. It is criminal to charge people this amount of money for a vehicle that simply doesn't do what it is supposed to do.

- Madison, MS, USA

Delamination of the touch screen control panel. Corner began with a small air bubble and proceeded to spread across the top and towards the bottom along the edge. Causes "phantom touches". Most common symptom is repeatedly asking for date/time input regardless if you try to close it out. It will beep repeatedly. One time the system reset itself while driving after a session of these "phantom touches". This system controls literally everything and can be very distracting to the driver while driving. Even with the 5k gold dealer warranty this is not covered. Chrysler was zero help. I see many complaints of the same exact description online. We have had this vehicle for 8 months and it's already an issue every few months. Now we are expected to shell out $1,500 for a new head unit. Not what we expected for $30k+. -ac compressor replacement (Dealer installed sterling wheel crooked doing this job and had to hold it an additional 30 hours.) -screen delamination -squeaking driverside window

- Kansas City, MO, USA

My Jeep Grand Cherokee is having an issue known as "Screen Delamination". This is the radio unit and it causes "ghost touches" to happen all the time. I have done a lot of research on this issue, because Jeep will not replace the faulty unit, because I am not the original owner of the vehicle. I contacted Jeep and they told me they will not open a case for me since I was not the original owner. There are several jeep boards where owners are having the same issue. This issue causes the radio to change stations on its own, make phone calls by itself, change the settings in the system, control the AC functions. All this happens when no one is touching the screen or anything. I feel like since there have been so many complaints about this, that Jeep, Dodge, Chrysler should replace these units.

- Alexander, AR, USA

Hi My safety issue on my 2018 Jeep Grand Cherokee radio face delaminating uncontrollably glitching screens back and forth calling sos controlling climate controls volume up and on radio switching stations etc.. Getting worse Danny

- Ansonia, CT, USA

Instrument panel/ Main display screen is delaminating. Causing inability to use navigation, seat heaters, UConnect, Apps or set any presets, media, radio or any other item from main display. Safety features from main menu are inaccessible, navigation is impeded at any moment and use of screen is unpredictable.

- I, MI, USA

The radio is glitching. It-??s pressing buttons on the touch screen and I-??m not touching the screen.

- Griffin , GA, USA