Radio screen started bubbling up since week or so ago now all my controls are going crazy

- Tyler, TX, USA

Screen doesn't work correctly the screen start to do crazy this I wish was able to post the video of it acting up I when to the dealership while under warranty and they was willing to fix it at my expense which isn-€™t fair I shouldn-€™t have to spend over 2,000 dollars to replace a radio that is defective it-€™s embarrassing to have others in my vehicle while driving down the road and the radio start to act

- Phoenix, AZ, USA

Component Malfunctioned: 8.4" Center display, it is available to inspect and there are many other vehicles with the same issue. The digitizer on the display is coming unglued (due to heat), it is causing the touchscreen to do things on its own like change the time, call people, switch radio stations. Safety at Risk: While it may not seem like a safety issue outright, when those phantom touches happen is very distracting to the driver. In addition, after reading about other cases where the delamination is even worse, the glue that is essentially melting has been seen to start dripping on other components and wiring inside the center stack, like air conditioning and parking sensor control and traction control button. Reproduced: This is a very well-known issue within the Jeep/FCA family of vehicles. I called their customer service and they were 100% aware, they were ready with a replacement option right away but at my cost. This is a manufacture defect and should be covered by FCA. I live in Cleveland, OH, the hottest it has gotten here is 90 degrees, this screen should have been tested well beyond that temp. If the glue is melting in this weather, it needs to be replaced as a recall. Inspected: No, but I will give it to anyone to inspect. Mine is not as bad as others I have seen but I would like to get is replaced before it becomes an even bigger safety issue. Warnings: No, the car itself does not realize anything is wrong, it thinks that a human being is touching the screen, so it is doing the commands it is given.

- Cleveland, OH, USA

Display showing signs of delamination from the digitizer. Looks like the screen in loosing fluid and draining down. Screen doesn't work correctly where it is delaminated. It is a distraction during driving if it dowork correctly.

- Tempe, AZ, USA

Touchscreen interface (8.4" Uconnect) is delaminating and causing ghost touches which randomly select and activate systems on the screen, including switching screens to different controlled systems. While some of these may not be considered safety-related (environmental controls), I would respectfully suggest that others are, including: random and unexpected changing, turning on or off radio various audio at various sound levels (imagine turning on your car and somebody jokingly set the radio to an extremely loud volume - funny, but not necessarily unsafe. Now imagine that happens randomly while you are driving down the road!); interfaced mobile phone randomly placing calls (I have had this happen; solved by disconnecting phone, but was extremely distracting the first time it happened); random activation of the rear-view camera while driving; navigation system randomly activates (and tries to direct you somewhere you are not going); AND inability to disable the screen in order to alleviate the distractions (ghost touches automatically turn it back on). This is apparently an issue with tons of Jeep, Chrysler, Dodge and Ram vehicles...especially 2018 and later. To this point, FCA is refusing to address if out of warranty (which many, including mine, now are). Let me be clear, I am not trying to avoid an out-of-warranty repair on my dime, but I truly believe that the random activation of many of these systems - and the inability to disable most of those - is so distracting that it presents a major safety issue. I would respectfully request you look into this. A few forums indicating how widespread this is: www.jeepgarage.org/threads/display-screen-starting-to-delaminate.224391/ www.ramforumz.com/threads/uconnect-8-4-screen-delamination.274234/ www.ramforum.com/threads/8-4-uconnect-touch-screen-delaminating.162663/ https://www.infotainment.com/blogs/news/touchscreen-bubbling-a-widespread-problem-in-chrysler-dodge-jeep-and-ram-vehicles

- Winchester, VA, USA

The computer screen has delaminated causing computer system failure

- Savannah , GA, USA

The backup camera and radio system work when they feel like it. The backup camera is definitely a safety issue. The radio and navigation is may not be as important safety issues but for some people who do not have unlimited minutes they need the navigation to work all the time. I am more concerned about the system completely shorting out while driving causing an accident.

- East Rutherford , NJ, USA

Infotainment system freezes and shuts off on its own when driving. System does its own reboot and can become non functional

- Milford , MA, USA

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that several warning lights were illuminated on the instrument panel. The contact stated there was an abnormal knocking sound coming from the vehicle. The vehicle will disable a message was displayed and the vehicle shut off. The vehicle was towed to the local dealer and was diagnosed that the battery and fuse block needed to be replaced. The vehicle was repaired however, the failure recurred. The manufacturer was notified of the failure. The failure mileage was approximately 42,000.

- Ocala, FL, USA

On our way to the grocery store, I turned onto the highway and began accelerating. Suddenly the engine shuts off and random messages pop up on the display. The "D" on the shift indicator was blinking telling me to put the vehicle into park to restart. Steering and braking were impaired as i tried to get the vehicle to the emergency lane. Numerous vehicles at highway speeds had to make rapid maneuvers to avoid hitting us. After coming to a stop and putting the vehicle in park, I restarted the vehicle. The engine light was now on and there were numerous messages coming up on the display. There were also random electrical occurrences as well, rear wiper running with switch in off position. This was a very dangerous situation. Had the individual behind us not had room to maneuver into the adjacent lane he would have impacted us for sure. This seems to be a known issue that needs to be addressed. As this incident just happened i have not a chance to contact a dealer yet. There was no warning prior to the incident. We have had no issues with this vehicle to this point save one, and I do not know if they are related or not. But randomly for a few months prior to this incident, the vehicles radio/control console would freeze up becoming totally unresponsive. It will eventually reboot itself and begin working again. Sometimes after one restart and other times it takes several restarts after varying lengths of time being frozen. The frequency of these occurrences seem to be increasing also. If this was just your radio controls it would be annoying enough, this is your control center for everything. Have not addressed this with the dealer yet as well. I will be contacting my nearest dealership this week.

- Gloucester, VA, USA

Just purchased 2018 Jeep Grand Cherokee from bulk dealer. The engine consistently stalls while in drive (at red lights, stop signs, intersections) causing safety issues and near MVAs. During stall, the AC continues to blow but air is not cold. The VIN# shows no unrepaired recalls, but the vehicle is behaving exactly as described in recall U87. It still has some time on warranty but I'm not sure how to proceed here. This is certainly unsafe.

- Monroe, LA, USA

Uconnect has bricked my radio, rear camera, heating/cooling system, navigation, and almost all of the controls.

- Cheney, WA, USA

While driving my entire radio screen freezes, can't control temperature or radio. This happens sporadically while I am driving sometimes every 2 minutes. It is very distracting and I am afraid it is going to cause a electrical fire. This can happen immediately after the car stops and the backup camera freezes or it can happen while the car is in motion driving. I have not contacted the dealership yet because 2 other vehicles I have are getting recalls repaired. This screen controls everything in the vehicle and should be repaired or replaced if it has issues. I plan to call the dealership in the next two weeks.

- Ida, MI, USA

My daughter has been driving down the road and the radio station begins changing sporadically and the telephone starts calling multiple people in a row causing her to have to pull over and shut everything off, include the Jeep to get it to stop. Daytona Dodge service person told her the stereo was "delaminated" and told my daughter this was a common problem from what I understand. No help for daytona Dodge and can't get anyone from Chrysler to return numerous phone calls from my daughter, wife and I. the safety issue I have here is that this sporadic action of the radio happens while driving, causing multiple potentially hazardous conditions, especially at interstate speeds in traffic. My case number with Chrysler is [xxx] and the phone number is [xxx]. the number to daytona Dodge is 386-274-0571 and the person of contact there is [xxx]. on top of this they tell me that I must pay a $155 diagnostic fee to tell me the radio is not working properly. Not to mention the cost of the radio, installation and associated shop costs. The Focus here is the safety issue. As a retired deputy sheriff, I have seen enough injuries and fatalities and this radio issue could be a contributing factor to more needless accidents. I understand this vehicle is out of warranty because of mileage but I don't believe a radio has an odometer and I have never seen a radio of any sort do what my daughter as told me this one does. Thank you for your time. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Bunnell, FL, USA

While driving about 10 mph in my neighborhood, the engine abruptly cut off. The "D" on my dash began to flash. Steering was difficult and braking was difficult. The car just coasted. I was able to pull the car over to the side of the road and put it in park. Then I was able to restart the car. If I had been on a highway or a busy street, this would easily have been an accident. My 8 year old son was in the car. Now I'm scared to drive the car. I have called the dealer to have them take a look at the vehicle. Seems this is not just an issue for me. A lot of other 2018 Jeep have had this issue. A car that randomly shuts off while it's being driven is a horrific accident waiting to happen. Hopefully something can be done at the dealership. Another issue with the car that may be related or separate. The radio in my center consol turns on when I start the car. Then it freezes and shuts off. Then it turns itself back on and freezes and shuts off again. It goes through this process several time before it will turn on, stay on, and function properly. I am told that it could be that the car needs an update. I am also told by the dealer that the update could result in the car needing an entirely new radio.

- Westerville, OH, USA

After wide open throttle acceleration, vehicle continues to accelerate even after letting off of throttle. Had to immediately depress brake to its maximum capacity to slow/stall the unintended rapid acceleration. It has duplicated this behavior twice in the last 100 miles. The Jeep also indicates an error message regarding electronic throttle control error. Once again uncontrolled rapid acceleration after wot!

- Meridian, ID, USA

Infotainment system keeps rebooting, goes into boot mode even while driving. Caused total distraction to the driver while driving with sudden full blast of air condition or volume going up and down without control. This is a full safety issue as at one point my daughter was driving and the speedometer went totally blank at night. All problems gradually started in October 2020. In the latest safety related issue the Jeep was no longer drivable as the infotainment system was draining the battery. The Jeep had to be jumped started multiple times during the day and got stranded on the side of the road.

- Magnolia, TX, USA

Put my truck in park open my door walk in front of my truck to open my gate. Turn around only to see my truck leaping towards me. Luckily for me the truck ran into the gate before I slide the gate.. there is clearly a big problem and Chrysler don't want to assume responsibility.

- Miami, FL, USA

The blower motor has been replaced twice within a 4 month period. 1st time, hot air was blowing when A/C on. 2nd time, there was a loud noise when A/C on. Also, the start/ stop feature not working as of 1 month ago. Took it to dealership last week to get it fixed and they said it was fixed, but still not working. 1/25/2021

- West Covina, CA, USA

The vehicle spontaneously erupted in flames by itself while it was parked with the engine turned off.......see attachments

- Riverside, CT, USA