Touch screen is delaminating and has ghost touch causing random unintentional functions to be selected and others to be obscured. Heated seats come on and won't turn off. Phone calls are made on their own. Repeated screen messages from ghost touch selections obstruct use of screen for intended purposes which include most vehicle controls. It presents a serious driving distraction. I consider this a safety issue. It is a known defective part for which Jeep has a replacement but won't offer the replacement at no cost out of warranty. Cost is approximately $1,000.

- Greenfield, MA, USA

The contact owned a 2018 Jeep Cherokee. The contact stated while at a complete stop at the traffic light, with the START/STOP mode engaged, the vehicle accelerated unintendedly and crashed into the rear of another vehicle. There were no warning lights illuminated. The air bags deployed. The contact stated that the forward collision automatic braking system failed to engage. The contact sustained back pain. The contact also sustained trauma and had been seeking assistance from a therapist. The occupant of the other vehicle did not sustain injuries. A police report was filed. The vehicle was towed to a tow lot where it was totaled. The contacted related the failure to NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic). The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 34,000.

- Wappingers Falls, NY, USA

Top right corner of touch screen started delaminating about a year ago. But nothing happened, it was just cosmetic. Until now, it causes the screen to change on its own. It will call people, change the radio station, flicker the map and end the directions, turn on my seat heaters. It is very distracting while driving which is dangerous and puts my safety at risk. This is a very known and common issue by Jeep, but out of warranty they just charge you $1000+ to replace it.

- Houston, TX, USA

I own a jeep grand Cherokee summit (2018), and the central control unit is delaminating, which in turn causes touch screen sensitivity issues. The trouble is that this unit is the central nervous system of the car. It controls hvac, camera, radio, car settings, etc-?? and having a car pressing its own buttons and self-changing car settings while driving is a MAJOR safety concern. Jeep has been unhelpful for myself and for vehicle owners of Jeep, Ram, etc-?? cars which all suffer from the same manufacturer defect. The manufacturer admittedly says the units are universally a problem, and have goodwill fixed some for people out of warranty, but refuses to help most people -?" thereby forcing the consumer to spend ~$1500 installing a new computer. Please help.

- Edina, MN, USA

Uconnect infotainment screen is delaminating causing the unit to select random buttons on its own. on a cool morning I was driving to work when the screen started randomly changing the climate controls blasting full heat directly on my windshield causing it to fog up and impaired my visibility. The unit then started calling 911, turning radio channels on and adjusting the volume. This was extremely distracting and I had no control over the functions of my vehicle. Uconnect is aware of this very common issue and refuses to offer a solution. No warning, only visible defect of the delamination was present prior to the unit randomly changing functions on its own.

- Parksville, KY, USA

Touch Screen De-laminiation. Entertainment system started having ghost clicks without being touched while driving at highway speeds. Started making phone calls, changing radio stations, turning HVAC on and off, depending on which screen I was on. Could not turn off screen because the phantom touches would just turn it back on again.

- Ramsey, NJ, USA

The Uconnect screen is delaminating and causing the screen to be completely useless. It calls people randomly and does not allow you to call 911 in an emergency. It also renders GPS useless. This is a known problem in this vehicle and it needs to needs to be taking care of! It is a safety hazard when the screen is going bazerk and you are driving! It is extremely distracting and you cannot use 90% of the functionality of your dash!

- Millersburg, IN, USA

The contact owns a 2018 Jeep Grand Cherokee. The contact stated while driving 60 MPH, the traction control warning light illuminated. Additionally, the contact stated that the vehicle would start and shift out of park without depressing the brake pedal. The brake warning light was illuminated. The contact stated that the adaptive cruise control mode and the automatic Start/Stop feature were no longer operative. The contact received notification NHTSA Campaign Number: 22V426000 (Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer where it was diagnosed that service brake hydraulic system had failed. The vehicle was then taken to a second dealer, Bryden Jeep Ram Dodge Chrysler - Bryden Motors (548 Broad St, Beloit, WI 53511) who provided the same diagnostic result and advised the contact to not drive the vehicle as it was unsafe. The contact stated that several unknown warning lights would illuminate while driving the vehicle. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 48,000. VIN tool confirms parts not available.

- Beloit, WI, USA

The screen in my 2018 Jeep Grand Cherokee is bubbling up. It seems that the screen is delaminating. Because of the delamination, the screen thinks that I am touching it. My radio station will change, the clock settings keep coming up and disappearing, and the top portion of the screen where it has delaminated does not work at all. When I touch the screen, it does not work. The vehicle is available for inspection upon request. I am concerned that the electrical will fail and cause my car to lock up. My safety is put as risk with the chance that the screen fails and causes an electrical issue. This also puts everyone else at danger if the car malfunctions and I lose control on the roadway. I called the dealership and they stated that this is a known problem in the model and year of my Jeep. There was no warning that this problem was going to occur.

- La Plata, MD, USA

The screens on the 2018 and later Jeep Grand Cherokees are delaminating and changing settings in the vehicle automatically. This cause issues on setting controlled by the screen, and leads to distraction on the road. There are numerous reports of this incident occurring (simple google it), and should have been a part recall by the NHTSA or Jeep.

- Mechanicsville, VA, USA

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the infotainment screen independently performed random features without warning. The failure affected the climate control features including the defroster. The contact called several unknown dealers and was informed that the vehicle was not under recall. The contact also contacted the manufacturer to file a complaint but was denied. The contact was also informed that the vehicle would be covered under warranty if he was the original owner. The vehicle was not repaired. The failure mileage was approximately 46,000.

- Nashville, TN, USA

The main LCD screen for the car that controls, climate, radio, Bluetooth, navigation etc. has started delaminating. The delaminating has caused the screen to behave as though possessed. Car will make calls from contacts and drop calls, make SOS calls to 911, change radio stations, change climate settings, turn on seat heaters, randomly usurp the navigation system when being used to name just a few behaviors. I have observed most systems controlled from the screen to be victim of this delaminating. It is incredibly dangerous when the screen acts up while driving, distracting the driver while moving. Many of the actions require immediate attention which distract driver from the road. It started several months ago only occasionally but has recently advanced where the disruptions are constant. The dealers and manufacturer are well aware of the issue but the cost to repair is upwards of $2000 which is a barrier for many vehicle owners. The problem started after noticing a small bubbles in the screen and has progressively gotten worse.

- Raleigh , NC, USA

The vehicle's UConnect screen has delaminated. The result is a "ghost finger" touching the screen in random places every few seconds. This causes: The heat and fan to crank up to maximum; the heated seats to come on high; or Bluetooth to drop off; radio to switch between functions; navigation system will begin tracking in random directions. This is extremely distracting while driving and requires my attention to remedy which is a significant safety concern. Safety issue is averrable for inspection. Dealer has visually inspected the issue and verbally confirmed the delimitation is the case of the issue. no one else has inspected the issue. This issue began a year ago, around 30k miles, and has continued to get worse. Vehicle is at 37k miles now.

- Ashland, VA, USA

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the center display would turn off intermittently. Additionally, the contact stated while reversing, the rear camera would fail to turn on intermittently. There was no warning light illuminated. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 69,000.

- Whittier, CA, USA

8.4 infotainment display delaminated across the top third of the screen, rendering the screen unusable while the vehicle was at highway speed. Repeated uncommanded prompts to reset the clock created a significant driver distraction, placing the occupants of the vehicle at risk. This problem has been widely reported by thousands of Jeep owners and owners of other Stellantis vehicles.

- Elberton, GA, USA

For the last month of more, the infosystem would asked "Do you want to adjust your clock setting?". If you say no takes you back to the same screen if you say yes it let you update it but then goes back to the same screen and keeps on blinking and making sounds (causing an audible driving hazard). It would go away only to come back the next time you drive. Now today it is changing stations would out me touching the screen and now when i turn on the radio the volume is set to max (almost caused an accident this morning when it cranked to max while driving). Checked it it appears my uconnect system is up to date so not sure what else i could do. Dealer will look it at for $150 bucks!!!

- Cudahy, WI, USA

Ghost touch in the radio display, crazy touching, the Uconnect almost caused an accident while driving on the interstate when it started making phone calls and would not let me hang up. I could not even get into the settings to tell it to disconnect from my phone.

- Hollywood, FL, USA

While driving the radio system began having glitches where it would say it was calling or texting on its own. We would reset the radio and it would seem to correct itself and start working again. A few weeks later the issue became worse. The electronic system really began to malfunction. The car would call SOS several times in a row, typically they would not go through and would eventually end, a few times they did make it through and we had to have the operator end the call, the radio nor the button on the rear view mirror would allow us to end the call. The radio would transfer stations on its own, it would start calling and texting on its own, the seat heaters started turning on and off on their own and the rear view camera started to flash onto the screen all on its own as well. Essentially the electronic system within the vehicle went absolutely crazy on its own and did not respond to any of our efforts to stop it. It was very distracting and extremely unsafe, as we were driving down the interstate in a construction zone that has numerous vehicle accidents each week. Did I mention that I had my wife and 18 month old twins in the vehicle when it happened"!" So we took it to the dealership, just outside of our extended warranty now, to have a dealer giggle and simply tell us its a KNOWN issue, but it would be $165 dollars to diagnose. After running the diagnostic we were informed the vehicle needed a software update, but were still charged the $165. The software update did not fix the issue, the radio is still possessed, and we were quoted as parts costing 1500 dollars and labor taking it up to over 2000. The vehicle has just over 85,000 miles. I'm hoping customer care will help fix this issue, given the shear numbers of reports. Do have video of incident as well.

- Columbia, IL, USA

Uconnect screen with radio/nav/driver controls is delaminating, causing screens to change and overriding all driver selections. It creates serious safety issues when the unit overrides driver choices, and is also distracting as the unit beeps and switches back and forth among options.

- Chester, VA, USA

I have a 2018 Jeep Grand Cherokee Summit. I am the original owner and I am having issues with my screen backup screen bubbling. Also, it changes the heat all the way up or down and keeps moving, it changes the radio station, it makes calls on my phone without me dialing. Very distracting while driving. So I just shut it off and then when I make a call on my cell it comes back on and starts it all over again. Kinda like the car is possessed. I did contact Chrysler Care line at 1-800-992-1997. They asked me for my VIN number and had me verify my address. They did open a case number for me and I am supposed to take to a dealer and get it evaluated and then call them back. I did notice online a lot of other people having the same issue.

- Sheridan, IN, USA