10.0

really awful
Crashes / Fires:
2 / 26
Injuries / Deaths:
3 / 0
Average Mileage:
56,086 miles

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« Read the previous 20 complaints

problem #174

Apr 072021

Sorento

  • 75,000 miles
I was driving going about 45 to 48 mph on a main road with traffice flowing faster than me and my car just shut off. The dash board lights all lid up. It was a scary moment for me as when I noticed and tried to break a little the brakes were locked and I couldn't break. I had to let the car roll until it came to complete stop. When it came to complete stop I turned the key and then I tried to restart the car and it would not restart it just did a clicking noise. The engine sounded horrible as it smelled burning and grinding metal pieces were heard. I have taken my car several times to the Kia dealership becuase my engine light would turn on and off or sometimes just flash and wouldn't come back on. All Kia said that it was the map sensor that needed to be replaced that was June 18, 2019, and now my car just won't start.

- Resident, FL, USA

problem #173

Jan 292021

Sorento

  • 104,000 miles
Engine is failing and burning excessive oil, need oil change every 1K miles. Currently complying with oil consumption testing, however sensors are going on and I believe its due to excessive heat emitting from the engine. Service advisor submitted a goodwill claim for the ABS, traction control, tire pressure & E-brake sensors and Kia denied it. I just paid off my car, which is in great condition, and never had these issues. Kia just keeps doing oil changes and telling me to return every 1K miles. Also having ac issues, I recently found out my suction hose was leaking and had to replace it, after paying $160 for ac diagnosis. Broke down and paid $471 (originally $541 before discount) for a plastic hose and was told it would take 2-3 days to get here. About 27 days later, the part finally comes in, while my car happened to be at the dealership for a week unexpectedly. After getting 2 oil changes $140 in one month and driving for the first 1K miles after starting the oil testing, I went in at 8:30am to get an inspection on 3/15/21. I was informed that they would need to keep my car, and had to wound up getting a rental car. Another $239 I don't have. I then had to pay for labor and freon $286. After all the waiting and trouble I went through, suffering with no ac in fl, and spending a total of $1,296; they tell me after installing the part my ac compressor is bad and it would cost $905. So I still don't have ac! at this point, the engine needs to be replaced, I would like to be reimbursed for rental expenses while doing the oil testing, future rental/loaner accommodation because I know they will keep my car again, and assistance with the compressor and sensors. Being I paid for an overpriced hose, and the engine is failing. Now since last oil test, gas gauge does not match electronic range reading. Not sure if gas is full or not. When seatbelt dings speed gauge jumps.

- Orlando, FL, USA

problem #172

Dec 242019

Sorento

  • 112,634 miles
Engine locked 12/24/19. Engine and parts has since been discontinued which has made it impossible to fix. My Sorento is still in the shop til this day. There's currently a recall on smaller Kia Sorento engines, however, not mine yet.

- Wilmington, NC, USA

problem #171

Mar 192021

Sorento

  • 117,791 miles
The contact owns a 2014 Kia Sorento. The contact stated while driving 60 mph, the RPM decreased to 0. the contact stated no warning light was illuminated. The contact stated that she restarted the vehicle and drove to her destination. The vehicle was taken to the local dealer vandevere Kia (328 w. market St, akron, oh 44303, (330) 583-4131) where it was diagnosed with needing a motor oil additive engine treatment to be performed. The vehicle had the motor oil additive engine treatment completed. The contact stated she continued to experience the failure and the had vehicle serviced for a third time on 3/29/2021. The manufacturer was not informed of the failure. The failure mileage was approximately 117,791.

- Akron, OH, USA

problem #170

Mar 212021

Sorento

  • 111,000 miles
I was driving up a hill and car rapidly lost power. I was lucky to get it off the road and into a parking lot. I had it towed to Kia. They have told me I need a new engine, costing in the range of $8,000 or more. It is a 2014 Kia with only 111,000 miles.

- Alexandria, VA, USA

problem #169

Jan 282021

Sorento

  • 103,000 miles
Vehicle is 3,000 miles over 100,000 mile warranty and overheated while driving and was diagnosed with blown head gasket.

- Mckinleyville, CA, USA

problem #168

Jan 012021

Sorento

  • miles
I own a 2014 Kia Sorento. There is an open recall that has been going on for a while with this car. I talked to my local Kia dealer months ago and they said they would put me on a waitlist to fix the recall because they didn't have the parts. Now it's been a few months and I'm still waiting. They say they still don't have the parts. Now it's leading to other problems with the engine and I eventually want to sell the car, but nothing can get done until this recall is fixed! because of the recall, my car is at risk of catching on fire so I can't park in my garage. It's unsafe having to wait months to get a recall like this fixed!

- Louisville, KY, USA

problem #167

Feb 182021

Sorento

  • 156 miles
My car stop working with no warning as I was driving on the highway and I was about to exit and stopped. I had to have it towed to nearest mechanic. It was took it to to mechanic and was told that engine was damaged

- Suwanee, GA, USA

problem #166

Sep 012020

Sorento 4-cyl

  • 98,000 miles
Every 500 miles I am adding a quart of oil to my 2014 Kia Sorento. Plus the oil light is not turning on when the dipstick is showing below low on oil. There are several online forums that have noted as many other Kia vehicles have had this issue: Sited references: Car gurus: Https://www.cargurus.com/cars/discussion-T57466_ds944098?sntemlid=5086909646#msg1125429 Kia forum: Https://www.Kia-forums.com/threads/2-4-oil-consumption.344078/ motor biscuit: Https://www.motorbiscuit.com/A-2016-Kia-Sorento-owner-experienced-an-expensive-problem-at-the-worst-time/ I have taken it in to a mechanic and they are not sure how to address the issue. I also brought it to medved Kia dealership in wheat ridge Colorado for an oil consumption test, I brought it in every 500 miles to check the oil consumption. After 3000 miles the oil was down a total 2.5 quarts. The dealership told us they contacted Kia headquarters and said there is nothing they can do until there is a engine failure, but our concern is if someone is unaware of the oil consumption (or if we forget to put oil in our car at 500 miles) issue and their engine seize on the highway this could put them and other vehicles on the highway in a potential dangerous or life threatening situation. Additionally, the user manual states (page 7 | 11) under normal conditions you should change your oil every 7500 miles, the vehicle take 5 quarts, so if we waited for the 7500 miles the engine would seize or explode. Kia has issued an extended warranty for engine defects and fires, but it does not detail the oil consumption issue, I think this should be looked into as many people are having the same issue. Here is the extended warranty link: Https://www.carcomplaints.com/news/2020/Kia-engine-recall-extended-warranty.shtml thank you, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Denver, CO, USA

problem #165

Dec 152020

Sorento

  • 130,000 miles
The contact owns a 2014 Kia Sorento. The contact stated that while driving at various speeds and approaching an intersection, the vehicle stalled without warning. The contact shifted the vehicle into park and restarted the vehicle. The contact stated that excessive force was needed to for the vehicle to accelerate. The contact felt unsafe driving the vehicle. The contact stated that the failure occurred while the speed was reduced. Tom kadlec Kia (4444 us-52, rochester, mn 55901, (507) 281-2222) was contacted and an appointment was scheduled for the vehicle to be diagnosed but was still pending. The vehicle was not yet diagnosed nor repaired. The manufacturer was not notified of the failure. The contact was informed of NHTSA campaign number: 17V224000 (engine and engine cooling) as a possible solution to the failure however, the VIN was not included. The failure mileage was approximately 130,000.

- Sw Rochester, MN, USA

problem #164

Feb 082021

Sorento

  • 89,500 miles
When driving home I pulled into my neighborhood and started to smell slight gas, when I get to my house a pulled into the driveway smoke started coming from under the hood. In an attempt to open the hood I noticed flames coming from under the car. I called 911 and my friend went to get a fire extinguisher. The fire extinguisher did not work as the fire grew big and fast. When the fire department arrived the front of the car was completely on fire. No recent work has been done of the car besides regular oil changes. The car was driving perfectly fine and no warning lights or weird noises before it caught fire.

- Arvada, CO, USA

problem #163

Nov 132020

Sorento

  • miles
Loud knocking in the engine, lost of power, stalling.stalled on the the road, when shifting from park into drive.

- Philadelphia, PA, USA

problem #162

Jan 012021

Sorento

  • 151,915 miles
While driving last night, my vehicle turned off. Pulled over it would restart but then shut off. Let it sit for a couple minutes restarted and was able to go 1 mile then shut off again. After that let it sit again and restarted and went 1/2 mile before it shut off again. Then wouldn't start again. There's fuel in it, all lighting worked. Battery light and engine light came on.

- Jeannette, PA, USA

problem #161

Jul 142020

Sorento

  • 130,000 miles
The contact owns a 2014 Kia Sorento. The contact stated while driving at approximately 3 mph, the check engine warning light illuminated. The vehicle was driven to wagner Kia of shrewsbury (730 boston turnpike, shrewsbury, MA 01545, (508) 581-5700) however, the vehicle was not diagnosed. The contact was informed that the check engine warning light had been cleared out of the system. While attempting to leave the dealer, the check engine warning light illuminated. The vehicle was diagnosed and the contact was informed that the catalytic converter, alternator, and drive belts needed to be replaced. The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 130,000.

- Auburn, MA, USA

problem #160

Dec 012020

Sorento

  • miles
Engine light comes on not the oil light when it's time to fill. Once I have oil change it goes off out the next day. My engine light currently remains on and I smell a burning from my engine and my vehicle drives as if something is wrong with the engine or it struggles to change over.I've been having this problem for a few months now with my engine smelling as if it's burning.

- Kent, OH, USA

problem #159

Dec 072020

Sorento

  • 155,940 miles
There have been at least two times when service for scheduled oil change was due and the shop said the engine had almost no oil. I took the car to the same shop on a different occasion after hearing rattling noises around the motor while driving and the same answer was given about very low on oil level. This week the car stalled while one of my kids was driving and I picked them up where they were located. I assumed it was the battery but after aaa towing came they showed me the battery had full charge and pulled the oil dip stick and showed me no oil marking. The car is a 2014 SUV with 155,950 miles. There were no service engine lights or any kind of indicators warning that oil was low or completely dried out. The car does not turn and is at the shop. The shop previously did some costly work as they repaired an oil leak but that has been about 1 year to 1.5 years ago and I've not noticed any leakage. I can provide receipts if needed. This should not be happening.

- Denton, TX, USA

problem #158

Nov 262020

Sorento

  • 105,400 miles
Car started making knocking noise with loss of power while driving on 45mph road. Checked oil, no oil. No warning lights came in dash prior or currently indicating loss of oil pressure of check engine light.

- Blairstown, NJ, USA

problem #157

Nov 012020

Sorento

  • 180,000 miles
The engine may stop working entirely without warning. Shut off and will not provide power, making knocking sounds.

- Aquasco, MD, USA

problem #156

Oct 112020

Sorento

  • 79,250 miles
Hello, problems with the headlights of Kia Sorento 2014, these are very dim and in the dark you can see little or nothing and this can cause a big accident on the road.

- Moca, PR, USA

problem #155

Oct 152020

Sorento

  • 121,000 miles
Engine started knocking and lost some power darning driving. The check engine light came on. This is the 3.3L gdi engine. This engine is not part of the SC147 recall. I take good care of my cars. I believe the issue I'm having is due to a defect in the manufacturing process. We have a 2012 Hyundai sonata that was covered under a different recall. It initially passed the recall test. The engine failed later with the same symptoms I'm having with the 2014 Kia. Something is not right.

- Barboursville, VA, USA

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