10.0

really awful
Crashes / Fires:
2 / 25
Injuries / Deaths:
3 / 0
Average Mileage:
56,344 miles

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« Read the previous 20 complaints

problem #45

Aug 082018

Sorento

  • 80,000 miles
Turn the vehicle off so I could pull in my driveway as I unlocked my gate car would not start back it was stuck in the middle of the road I had purchased a new battery and I have also bought a new starter

- Knoxville, TN, USA

problem #44

Jul 292018

Sorento

  • 66,000 miles
I was driving my 2014 Kia Sorento down a city street when my car completely shut off. Luckily I was only going about 30 mph. It lost all power and wont restart. It showed and currently shows a red steering wheel light (I've never seen before) and a dim battery display( which battery isn't even 4 months old and all features worked long as car was in aux mode) and also check engine light is on. It was putting off a bad odor afterwards, didn't smell of oil or any other fluids Sorento doesn't have any blown fuses nor did it have any service type lights on at time it shut off. It seemed to be driving fine until it shut off. No loud noise or shaking or anything have to take to dealer tomorrow had it checked for codes and isn't showing any having it towed to the dealership is my only choice

- Columbus, GA, USA

problem #43

Jul 272018

Sorento

  • 93,000 miles
Vehicle displays no warning lights. Vehicle suddenly cut off in the middle of a busy road at an intersection, and upon trying to re-crank, it makes a loud knocking and clanking noise. Could only semi-operate car in neutral. Car will only cut on for about 5-10 seconds at a time. There was an open recall on this year and model vehicle, for this very same issue, but according to my VIN, my vehicle does not qualify for the recall although others do. It sounds like the rods are knocking to a highly extreme level.

- Raleigh, NC, USA

problem #42

Jul 182018

Sorento

  • 0 miles
My 2014 Kia sorrento is not being re-called after 403 Kia sorrento's engine caught on fire. I understand that the ntsa thinks you should just carry a fire extinguister but that is not the answer. I am not sure that I trust even a recall at this point. As Kia and the ntsa argue about whose to blame more cars are being effected. No person life has been taken. Is someone just waiting for someone to be killed to take notice. You should be shameful. Would you let someone you loved drive a Kia sorrento knowing that 403 cars have had engine fires? I travel with kids, I travel distances, I travel at night. I am now scared to drive my car for fear of what could happen. It is causing stress in my life. I want something done about this, now my documentation is the evening news with lester holt on July 18, 2018. There was a segment on regarding this issue. No re-call has been issued because no one has decided whose fault it is; a pretty poor excuse. I have called Kia headquarters in irvine, ca and asked to speak with the CEO (xxxx) and an waiting for a response. Please do not force me to more public drastic measures. (xxxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Thousand Oaks, CA, USA

problem #41

Jul 192018

Sorento

  • 40,453 miles
I was driving my car home and just as I pulled up on my street I and began to smell smoke and the smell of burning plastic, just as I was pulling up to my house and about to pull into my driveway, a tow truck driver driving the opposite direction stopped his truck, jumped out and started yelling for me to get out of the car because my engine was on fire. At this time I turned the car off, grabbed my things and jumped out of the car. Flames were coming out the bottom of the engine and smoke was coming from the crease in the hood covering the engine. After a few minutes the tow truck driver opened the hood and the engine was still on fire. He grabbed a fire extinguisher that he had in his truck and put out the fire.

- North White Plains, NY, USA

problem #40

Jul 132018

Sorento

  • 67,000 miles
My spouse was driving her Kia Sorento home from work when the vehicle would not pick up speed. The lane changed from 2 lanes to 1 lane so she had to merge over doing 70mph. With the lack of being able to accelerate, she had to brake to avoid an accident. When she did merge, the check engine light came on and the vehicle just shut off. She then was able to pull off the road. She turned the car off and tried to restart it and was unsuccessful. She then called our insurance companies roadside service. The tow truck driver tried to see if he was able to get it stated but could not. The vehicle was then towed to the Kia dealer in killeen, Texas. The service advisor called us back and informed us that the entire engine had to be replaced. My wife could have been seriously injured or even killed. There was apparently a recall on these vehicles that we were not notified by either mail or a phone call. This is completely un-acceptable.

- Copperas Cove, TX, USA

problem #39

Jul 102018

Sorento

  • 74,000 miles
We bought our car in October 2016. During our transition from New York to Georgia our engine failed on us. My husband and I took it to a Kia autobody shop in greenville South Carolina. They fixed it free of charge due to a recall on our specific year, make and model of our car. We then proceeded as usual taking care of it getting the standard oil change and check ups. There were no signs or warnings for what would happen four months after. On July 10, 2018 at 2:45 pm my husband was driving on the expressway I20 E heading home. The car started shaking my husband pulled over. There was black smoke coming out of the car. He turned the car off and stepped out a few seconds after our car exploded on him. Counting our blessings that he, nor I and our three kids were not in the car. We reported to Kia that same day. We are currently waiting to hear back from some one.

- Jonesboro, GA, USA

problem #38

Jul 052018

Sorento

  • 79,670 miles
Last week while on the highway going about 65mph my check engine light came on(stayed on) and my vehicle started knocking. I went home parked it for the night and called the dealership the next morning. The dealership said as long as the check engine light was solid (not flashing) it was safe to drive the 30 min to bring it to them. They called today to state the engine is blown due to metal shavings in the engine and oil. I am lucky the car even made it there, since the engine has "blown" since they have had it!!!! I have kept up having oil changed regularly, and I do have receipts. They are saying my I need a whole new engine and it is not covered and my warranty is expired even though I received a letter in the past stating the warranty was extended to 120,000 miles!! they say they have no record of the letter, so it must be fake!!. I dont know what I'm going to do I used all of my savings to buy this car for $22,000 just three years ago!!!!! it currently only has 79K miles on it!!

- Manchester, NH, USA

problem #37

Jul 052018

Sorento

  • 60,253 miles
On 7/5/2014 9:00 a.M. I place the key in the ignition, turned the key but the car would not turn over to start. I have been experiencing acceleration issue also.

- Miami Gardens, FL, USA

problem #36

Jun 292018

Sorento

  • 120,000 miles
Engine started knocking lost power and locking up almost got rear ended on the hwy had to pull over before it complete locked the engine

- Saucier, MS, USA

problem #35

Jun 252018

Sorento

  • 81,000 miles
SC147. Why wasn't all the 2014 Kia Sorentos included in this recall. My vehicle stalled out on me today doing the same thing that this recall was for. Reported it to Kia and they won't do anything. My vehicle was going 55 when it lost acceleration and no power steering and the lights flashing on the dashboard with all of the warning lights on. Coasted into a parking lot, thank god no other traffic was around.

- Urbanna, VA, USA

problem #34

Apr 172018

Sorento

  • 95,500 miles
While driving the vehicle at roughly 40 mph on a straight road, engine suddenly shut off. Within seconds, there was loss of power steering as well. Car would not turn over, and all the indicator lights in the dash showed up. Took the car to Kia, who admitted there was a recall on the vehicle. The engine had to be replaced. The Kia paperwork noted it was replaced due to 'SC147'.

- Scappoose, OR, USA

problem #33

Mar 312018

Sorento

  • 99,000 miles
My 2014 Kia sorrento ex started leaking massive amounts of oil at 99,000 miles. The undercarriage and the back of my car are covered in oil from the leak that started while driving. Have taken it to the dealership where I purchased it last year. It is the oil pressure sending unit. It will be a $300 repair. When I asked if this was a normal issue with vehicles, he said it was not. I went to look for a recall on this item and found forum's where others had complained about a similar issue at lower mileage but no recall.

- Gunnison, UT, USA

problem #32

Jan 292018

Sorento

  • miles
Engine shuts down while driving. Sometimes it will restart and sometimes it won't.

- Northport, MI, USA

problem #31

Dec 242017

Sorento

  • 40,000 miles
While reverising into a driveway the vehicle experienced low power, when the gas pedal was pressed for addition power there a clunking noise which resulted from a broken axle and engine mounting point on the engine itself.

- Texas City, TX, USA

problem #30

Dec 152017

Sorento

  • miles
The contact owns a 2014 Kia Sorento. While driving approximately 40 mph, the vehicle stalled and the check engine warning indicator illuminated. A local dealer was not contacted. The vehicle was towed to an independent mechanic where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 17V224000 (engine and engine cooling). The contact was unaware of the recall. The manufacturer was not made aware of the failure. The failure mileage was unknown.

- Houston, TX, USA

problem #29

Aug 172017

Sorento 4-cyl

  • miles
Kia Sorento owner follow-up letter on safety recall. Updated 09/26/2017

- Pittsburgh, PA, USA

problem #28

Aug 232017

Sorento

  • miles
Vehicle frequently will not start and a message pops up saying: " battery discharge warning" "please use the system when the ignition is on". it takes anywhere between 10-20 minutes before the car finally starts. Kia said they didn't know what it was, but it has happened again today.

- Selden, NY, USA

problem #27

Aug 162017

Sorento

  • 64,000 miles
My car starting to begin to show lack of power at first, which I had mentioned in advance in service appointments. Two days before my one year of owning it, the car began to stall out when I stopped for traffic lights within the same day a oil light warning flashed, and the car started to have a knocking noise. I went and added two quarts of oil. Once the oil light disappeared but the knocking continued. I took the car to my regular Kia service provider the same day and in the process of going there the engine light came on. I was told to bring it in the next day, the attendant told me that he could hear the knocking, which sounded concerning. I brought the car back the next day as instructed and was told that I should be able to pick it up at end of day. Time passed by and it was getting late towards closing, so I called the shop. I was told that the engines had seized and that the oil bay was dry. I have never seen something happen so fast. I had no warning of any kind of oil issues until the day before, and I had been taking the car in for it's regular services. The car was in the Kia service shop, and moved by them. It was running when I brought it in but I am being told that the engine is shot.

- Oakland, CA, USA

problem #26

Mar 012017

Sorento

  • miles
The contact owns a 2014 Kia Sorento. The contact stated that the engine seized while driving 80 mph. The vehicle was towed to a dealer (the Kia store, 5325 preston hwy, louisville, ky 40213, (888) 214-1809) where it was diagnosed that the engine assembly needed to be replaced. The contact was not included in NHTSA campaign number: 17V224000 (engine and engine cooling). The manufacturer was notified of the failure and provided no solution other than the dealer replacing the part. In addition, the dealer replaced the ignition switch per an unknown recall. The contact had two keys and the dealer later provided one key, stating that the contact would need to pay for the second key. The failure mileage was not available.

- Louisville, KY, USA

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