10.0

really awful
Crashes / Fires:
2 / 26
Injuries / Deaths:
3 / 0
Average Mileage:
56,249 miles

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« Read the previous 20 complaints

problem #58

Oct 152018

Sorento

  • 140,000 miles
Hello I bought this car last year ago I have an issue with the motor, you need to fill 2 liters on a week I need to know what's going on regard is not normal 2 by 4 liter equal 8 in a month is too much please give me more dental about it thank you so much

- Fort Worth, TX, USA

problem #57

Dec 232018

Sorento

  • 92,500 miles
While sitting in our 2014 Kia Sorento LX AWD, 2.4L 4cyclider gdi; the car was idling in our driveway when he noticed flames coming from under the hood of the car. He was bearly able to get out of the car before it was totally engulfed in flames and consequently burned till there was nothing left but the frame.

- Houston, TX, USA

problem #56

Nov 262018

Sorento

  • 119,950 miles
I have a 2014 Kia Sorento sxl 3.3 ltr V6 with 119, 952 miles on it. On 11/26/2018 after pulling in the drive way and existing the car I smelled what I believed to be an antifreeze smell.my car did not have any warning indicators on and my temperture gauge was normal. I took my car to dobbs on 11/27/2018, paid $30.95 and told it was leaking head gaskets which cost $4500-$5000 to repair. I decided to call Kia Consumer Affairs and had my car towed to a Kia dealership for diagnostics and they decided I needed a motor, the cost would be $7600. I then called Consumer Affairs back and was told by the agent she would submit a request for a goodwill repair. Kia agreed to replace my motor as the technician diagnosed, but I am responsible for labor at $140/hour for 21.4 hours. I really appreciate Kia replacing the motor, obviously due to some type of defect.wondering if there will soon be a recall on it. I've had 2 steering columns installed, alternator, lower oil pan and still a popping noise. I was told on the 4th time of complaining to dealer services, they tighten an axle nut. Well the nut must be loose again because the popping is back. Could this be a problem with the axle which has been recalled on other models"should my motor also have been a part of the motors most recently recalled. Could my strut have started leaking due to an adequate amount of corrosion substance not being applied " I replacind my struts, rotors, breaks and 4 new tires. I love my car, this is my second Kia.I am greatful, but a little disappointed about paying $3000. My 2 month old daughter passed away in her sleep on March 15. 2017 and left me with the stress of losing her, funeral cost and now this. I am a single mother; therefore money is tight. Cars similar to mine have caught on fire due to faulty motors and that is really a scary thought.

- St. Louis, MO, USA

problem #55

Nov 172018

Sorento

  • 118,118 miles
Driving at approx 70 mph on the highway the engine began making a faint knocking sound which very quickly turned into a more rapid hectic knocking sound. As I was exiting the freeway the sound continued to intensify and the engine knocking then became extremely loud almost completely disabling the vehicle on the highway. This happened very quickly leaving me very little time to react to the problem. This was due to a connecting rod bearing failure.

- Simi Valley, CA, USA

problem #54

Oct 152018

Sorento

  • miles
Engine recall my vehicle is in the dealership for the engine recall I also had to have the steering wheel replaced 2 times due to wiring or button malfunctions. Along with the usb port on the stereo. The issue happened again after the warranty coverage ended for that part and they refuse to fix it again after warranty even though it has been a known issue. The usb port comes loose constantly and will not work- they want me to buy a whole new radio to correct this. The volume button on the steering wheel has had issues in the past and now no longer works... again they want me to get a new steering wheel to correct this...

- Omaha, NE, USA

problem #53

Oct 242018

Sorento

  • 79,800 miles
My vehicle was manufactured in the Georgia plant but was not part of the 2 previous recalls, even though it was manufactured that the same time, because it has the lambda 3.3L V6 engine. After all the troubles I have had with the vehicle, locks dont unlock, engine is failing, and now there is a problem with the valves. A valve can be heard tapping in my cars engine, it sounds and feels (vibrations can be felt by hand) that it is almost certainly in bank 2 (towards front of car) almost directly below/behind the high pressure fuel pump. Now hypothetically if I were on the highway and the valve dropped, consequently punching a whole in the cylinder head, forcing oil through the whole, and igniting it, I would think that it wouldnt take more than a few moments for the flames to catch the high pressure fuel pump and very shortly after engulfing the entire engine and vehicle in flames. I am also sure their are likely many other scenarios that are possible, but with all the engine problems my vehicle has been having while still under 80K miles. This one seems pretty terrifying to me, especially with 3 young children in the back with doors that dont unlock! and of course Kia is too busy trying to twist the situation and blame consumers to even C oi nsider doing the right thing and standing behind their own products. I have hardly driven my vehicle at all since the engine started failing in June, and I believe it has always had this noise (dealership had insisted it was the gdi normal noise when I purchased the vehicle)to last week O happened to NJ price the nk oise getting louder and asked a mechanic what is could be. That mechanic stated it definately sounded like a valve.

- Manchester, NH, USA

problem #52

Jul 132018

Sorento

  • 70,000 miles
(xxxx) against ka motors 07/06/18 case # (xxxx) (waiting 15 weeks) refund due me towing and keeping my car 5 to 6 weeks $456.06. Motor recall early 2018 took in Kia shawnee mission, ks no problem, no recall, about 30 days B4 vacation. On 07/13/18 motor blew up on highway in middle of night about 4 hours form my home with 2 minor grandchildren, scared to death maneuvered to side of highway with no power, I am 70 years old and disabled, very freighting. Took Kia about 5 to 6 weeks to replace engine. I had to refile this claim 2 separate occassion7/13 & 9/13 due Kia Consumer Affairs fault. Sup albert said would refund $456.96 for the tow fee and cutting, Kia Consumer Affairs not retuning calls for over 2 weeks, vacation short and troubles getting back home.10/23 tomas sup. Said because of delays on sending check out, check would be sent by 2nd day or next day air. This did not happen, broken promised again! when I went back to get my car 4 hours away I had to pay a friend to go with me to drive my car, so I could drive the rental car back to branson, mo. I feel I am due additional compensation due to extra expensive to go back the 4 hours and 30 min to drive back to get me car, paying my friend. Highway between springfield mo and branson mo highway going up the mountian/hill. Under manufacture warranty and plus extened warratnty parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)

- Grandview, MO, USA

problem #51

Oct 202018

Sorento

  • 87,268 miles
Recall : it isn't on recall list but having the same problems the other recalls for same vehicle and year. Was driving and engine stalled on the loop, I was almost hit by multiple cars. I finally got the Kia to start and it began to make loud tapping noise and not letting rpms reach 3K. Nobody seems to want to help since the car only has 87K miles and now the engine is failing for no reason. I believe if the engine is doing the same thing as the other recalls, why haven't there been a recall on this Kia.?? I've tried calling dealers and etc nobody is helping me.

- Lufkin, TX, USA

problem #50

Sep 202018

Sorento

  • 116,145 miles
Mileage 116,145. I was traveling on the highway coming down a steep grade going straight. In the fast lane I was going 75mph and then rapidily excelerated to 82mph ( the rpms jumped to the 6/7 range). The engine complete stopped. The check engine light, oil light, power steering and battery light all came on. I lost all power steering and rapidly began to slow down. Went from 80 to 50 in a matter of 10 seconds. I was almost crushed by a semi truck as I desperately tried to move the car to the shoulder lane. The car was barley able to coast and it was a struggle to maneuver the vehicle off the highway. I put the car in park and sat waiting for a tow truck for 30 minutes - I took a photo of the warning lights that remained on. Towing company checked all fluids, gas, alternator, battery, belts and all were in working condition. There was no indication why this happened. The vehicle started back up and all warning lights went off.

- Simi Valley, CA, USA

problem #49

Sep 212018

Sorento

  • 94,000 miles
Driving down the highway my car died out of nowhere. It would not start again afterwards. All power shuts off and I am able to coast to a stop. This has happened a few times but becoming more frequent but still random.

- Denver, CO, USA

problem #48

Jul 102018

Sorento

  • 74,000 miles
We bought our car in October 2016. During our transition from New York to Georgia our engine failed on us. My husband and I took it to a Kia autobody shop in greenville South Carolina. They fixed it free of charge due to a recall on our specific year, make and model of our car. We then proceeded as usual taking care of it getting the standard oil change and check ups. There were no signs or warnings for what would happen four months after. On July 10, 2018 at 2:45 pm my husband was driving home. The car started shaking my husband pulled over. There was black smoke coming out of the car. He turned the car off and stepped out a few seconds after our car exploded on him. Counting our blessings that he, nor I and our three kids were not in the car. We reported to Kia that same day. We are currently waiting to hear back from some one.

- Jonesboro, GA, USA

problem #47

Jul 092018

Sorento

  • miles
"takata recall" I purchase my 2014 Kia Sorento from a used dealer with 85,052 miles on it. In July I started hearing some loud popping noise so, I contacted my vehicle service contract and was advise that it needed to go to a shop, upon going to the shop it was diagnosis and I was told it had a sec147 engine recall dues to this issue back in September of 2017 this same vehicle had an sec147 engine recall also along with rear wheel speed sensor inside the hubs.

- Midway, GA, USA

problem #46

Aug 032018

Sorento 4-cyl

  • 81,000 miles
The contact owned a 2014 Kia Sorento. The contact stated that when the engine was turned off, smoke was seen coming from under the hood of the vehicle. There was no warning indicator illuminated. The vehicle then burst into flames. The fire department was called and extinguished the fire. A police report was filed and there were no injuries. The vehicle was destroyed and towed to a tow lot. The vehicle was not taken to a dealer or an independent mechanic for diagnostic testing of the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 81,000. The consumer stated the vehicle was declared a total loss. The cause of the fire was unknown.

- Atlanta, GA, USA

problem #45

Aug 082018

Sorento

  • 80,000 miles
Turn the vehicle off so I could pull in my driveway as I unlocked my gate car would not start back it was stuck in the middle of the road I had purchased a new battery and I have also bought a new starter

- Knoxville, TN, USA

problem #44

Jul 292018

Sorento

  • 66,000 miles
I was driving my 2014 Kia Sorento down a city street when my car completely shut off. Luckily I was only going about 30 mph. It lost all power and wont restart. It showed and currently shows a red steering wheel light (I've never seen before) and a dim battery display( which battery isn't even 4 months old and all features worked long as car was in aux mode) and also check engine light is on. It was putting off a bad odor afterwards, didn't smell of oil or any other fluids Sorento doesn't have any blown fuses nor did it have any service type lights on at time it shut off. It seemed to be driving fine until it shut off. No loud noise or shaking or anything have to take to dealer tomorrow had it checked for codes and isn't showing any having it towed to the dealership is my only choice

- Columbus, GA, USA

problem #43

Jul 272018

Sorento

  • 93,000 miles
Vehicle displays no warning lights. Vehicle suddenly cut off in the middle of a busy road at an intersection, and upon trying to re-crank, it makes a loud knocking and clanking noise. Could only semi-operate car in neutral. Car will only cut on for about 5-10 seconds at a time. There was an open recall on this year and model vehicle, for this very same issue, but according to my VIN, my vehicle does not qualify for the recall although others do. It sounds like the rods are knocking to a highly extreme level.

- Raleigh, NC, USA

problem #42

Jul 182018

Sorento

  • 0 miles
My 2014 Kia sorrento is not being re-called after 403 Kia sorrento's engine caught on fire. I understand that the ntsa thinks you should just carry a fire extinguister but that is not the answer. I am not sure that I trust even a recall at this point. As Kia and the ntsa argue about whose to blame more cars are being effected. No person life has been taken. Is someone just waiting for someone to be killed to take notice. You should be shameful. Would you let someone you loved drive a Kia sorrento knowing that 403 cars have had engine fires? I travel with kids, I travel distances, I travel at night. I am now scared to drive my car for fear of what could happen. It is causing stress in my life. I want something done about this, now my documentation is the evening news with lester holt on July 18, 2018. There was a segment on regarding this issue. No re-call has been issued because no one has decided whose fault it is; a pretty poor excuse. I have called Kia headquarters in irvine, ca and asked to speak with the CEO (xxxx) and an waiting for a response. Please do not force me to more public drastic measures. (xxxxx) parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Thousand Oaks, CA, USA

problem #41

Jul 192018

Sorento

  • 40,453 miles
I was driving my car home and just as I pulled up on my street I and began to smell smoke and the smell of burning plastic, just as I was pulling up to my house and about to pull into my driveway, a tow truck driver driving the opposite direction stopped his truck, jumped out and started yelling for me to get out of the car because my engine was on fire. At this time I turned the car off, grabbed my things and jumped out of the car. Flames were coming out the bottom of the engine and smoke was coming from the crease in the hood covering the engine. After a few minutes the tow truck driver opened the hood and the engine was still on fire. He grabbed a fire extinguisher that he had in his truck and put out the fire.

- North White Plains, NY, USA

problem #40

Jul 132018

Sorento

  • 67,000 miles
My spouse was driving her Kia Sorento home from work when the vehicle would not pick up speed. The lane changed from 2 lanes to 1 lane so she had to merge over doing 70mph. With the lack of being able to accelerate, she had to brake to avoid an accident. When she did merge, the check engine light came on and the vehicle just shut off. She then was able to pull off the road. She turned the car off and tried to restart it and was unsuccessful. She then called our insurance companies roadside service. The tow truck driver tried to see if he was able to get it stated but could not. The vehicle was then towed to the Kia dealer in killeen, Texas. The service advisor called us back and informed us that the entire engine had to be replaced. My wife could have been seriously injured or even killed. There was apparently a recall on these vehicles that we were not notified by either mail or a phone call. This is completely un-acceptable.

- Copperas Cove, TX, USA

problem #39

Jul 102018

Sorento

  • 74,000 miles
We bought our car in October 2016. During our transition from New York to Georgia our engine failed on us. My husband and I took it to a Kia autobody shop in greenville South Carolina. They fixed it free of charge due to a recall on our specific year, make and model of our car. We then proceeded as usual taking care of it getting the standard oil change and check ups. There were no signs or warnings for what would happen four months after. On July 10, 2018 at 2:45 pm my husband was driving on the expressway I20 E heading home. The car started shaking my husband pulled over. There was black smoke coming out of the car. He turned the car off and stepped out a few seconds after our car exploded on him. Counting our blessings that he, nor I and our three kids were not in the car. We reported to Kia that same day. We are currently waiting to hear back from some one.

- Jonesboro, GA, USA

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