10.0

really awful
Crashes / Fires:
4 / 28
Injuries / Deaths:
5 / 0
Average Mileage:
25,743 miles

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« Read the previous 20 complaints

problem #49

Oct 122019

Sorento

  • 68,000 miles
I drove my Kia sorrento from rochester NY to oswego NY without incident. I had no car trouble nor have I in the distant past. I parked in a lot and turned off the car. Smoke began to emit from under both sides of the hood. As I gathered my purse and coat, the smoke become more volumnios and dark. As left the vehicle, I inspected my dashboard for signs of overheating or a lit indicator light. Nothing was light or overheated per the dash. As I exited the car, the car was on fire. A man in a car parked near me, approached the car with his fire extinguisher, aimed under the closed hood and sprayed. It did no good. As he did this, I called 911 to request a fire crew. By the time they arrived, the car was engulfed in flames. The car is a total loss, just metal charred remains.

- Rochester, NY, USA

problem #48

Aug 292019

Sorento

  • 71,000 miles
I started experiencing overheating issues in July. Knowing Kia are notorious for engine trouble, my mechanic checked the head gasket. It was fine but my radiator fan needed replaced. The very next day after having my fan replaced, my head gasket blew, driving down a state route. No warning, no check engine light, nothing. I have now had my entire engine replaced (long block, cylinder head, and gaskets). They have now discovered that my radiator is leaking, which like the radiator fan, is not covered under warranty. It seems that Kia knows there is an issue with these cars and is doing nothing to recall them.

- Franklin, OH, USA

problem #47

Sep 162019

Sorento

  • miles
2016 Kia Sorento with 67,000 miles had flashing check engine light. Car was towed to the Kia dealership in which the service advisor said the fuel injector was broken which spilled fuel into the motor causing $7,800 of damage. The diagnosis sis not and will not determine if it is a faulty injector and Kia will not participate in covering the other parts effected in the warranty. They offered a good grace assistance for $2,500 but offered a higher price on the parts saying they are parts covered in a factory manufacturing warranty. Regardless I never had symptoms of a worn fuel injector and believe the fuel injector is and was faulty and should be investigated further. The Kia managers believe this is normal for cars and that they will not comply with the warranty because of the injector causing the damage. The injector is not covered in the limited 100,000 mile warranty. This happened on Monday September 16, 2019 and was on a access road 5 miles away from my home. Currently the car is at the dealership while I wait for the next supervisor from Kia corporate call me in regards to the final offer on this repair.

- Trafford, PA, USA

problem #46

Sep 102019

Sorento

  • 89,000 miles
During a routine oil change, my 2016 Kia Sorento had no oil on the dipstick. I've used synthetic oil with every change since buying the Sorento new. With the engine light showing up, the error code suggests replacing the intake camshaft position sensor. Symptoms that began with the check engine light included the following: Revving of rpms in park, slow acceleration when trying to cross a busy highway (it stalls), and climbing into 6K rpms when going up highway inclines (hills) at 55-60 mph. And there is still the question of "where did the oil go in the first place?" there is no external leak of engine oil.

- Cullman, AL, USA

problem #45

Sep 122019

Sorento

  • 130,000 miles
The contact owns a 2016 Kia Sorento. When the vehicle was started, the contact noticed that the oil light was illuminated. The vehicle was taken to an independent mechanic who changed the oil gaskets and advised the contact that the engine had a very high oil consumption. The contact also mentioned that the horn and the door locks failed when the vehicle was first purchased. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was notified of the failure. The vehicle was repaired. The approximate failure mileage was 130,000. The VIN was unavailable.

- Marquette, MI, USA

problem #44

Aug 122019

Sorento

  • 33,000 miles
When trying to speed up to merge onto the highway my check engine light came on blinking and my car was chugging and would not go past 2 rpms. Second tine this has happened since bought my car at the beginning of August.

- Kaukauna, WI, USA

problem #43

Jul 262019

Sorento

  • 70,000 miles
My temperature gauge began reading hot while driving. After replacing the thermostat and the etc sensor, my car was diagnosed as having a faulty cooling fan. This should not happen on a quality car that is just a few years old. I have been without a car for over a week while they track down the part and it is going to cost me over $500 to have fixed.

- Franklin, OH, USA

problem #42

Mar 012019

Sorento

  • 89,000 miles
"takata recall" Kia Sorento 2016 model sx-AWD it started making weird noises from the engine and felt little thumps when I press on the accelerator and binding noise from the rear of the vehicle from the beginning of 2019. The car does not exceed over 90mph.

- Monmouth Junction, NJ, USA

problem #41

Jul 152019

Sorento

  • 92,000 miles
The contact owns a 2016 Kia Sorento. While driving various speeds, the vehicle stalled without warning. The vehicle was towed to lokey Kia (27960 us-19, clearwater, fl 33761, (888) 458-9360) where it was diagnosed that the transmission and computer module needed to be replaced. The vehicle was repaired; however, the failure recurred. The manufacturer was not contacted. The failure mileage was approximately 92,000. The VIN was not avaialble.

- Coral Springs, FL, USA

problem #40

Jul 112019

Sorento

  • 110,000 miles
Takata recall while driving my car, it completely shut off in the middle of the road. It was almost like it was out of gas but had a full tank gas. We tested the battery also. It still failed to start back. It would not start back after multiple attempts and I had to get it towed yesterday. The mechanics I had it towed to says they think it may have something to do with the engine but are unsure.

- Spruce Pine, NC, USA

problem #39

Jul 052019

Sorento

  • 94,000 miles
Driving on the highway and the car just shut down, no warning lights or odd sounds Kia dealer said they engine locked

- Chalfont, PA, USA

problem #38

Jun 092019

Sorento

  • 100,000 miles
Vehicle started to make knocking sound when driving. They knocking got louder with acceleration. Took vehicle home and checked the engine and oil. Everything seemed ok but the knocking sound continued. Had vehicle towed to Kia dealership and found out a rod in the engine went out causing the entire engine to go out and fail on the vehicle. This was addressed in a previous recall regarding the ECU, but it did not prevent the engine from going out.

- Kingston, TN, USA

problem #37

Jan 112019

Sorento

  • 30,000 miles
2nd engine failure in less than 1 year. Dealership replaced 1st engine in February 2018 which then failed in January 2019. Dealership (Kia of cherry hill NJ 1803 marlton pike w, cherry hill, NJ 08002) unable to determine cause. Dealership unsure when new engine would be available. Driving loaner vehicle since January 2019.

- Moorestown, NJ, USA

problem #36

Sep 012018

Sorento

  • 36,000 miles
The contact owns a 2016 Kia Sorento. The contact stated that the engine was consuming too much oil (two quarts every 500 miles). The contact stated that the dealer (H&H Kia, 4040 S 84th St, omaha, ne 68127, (402) 331-9100) has had the vehicle since January of 2019, attempting to determine the cause of the failure. The dealer and manufacturer stated that they were unsure when new engines would be produced. The contact has had a loaner vehicle for the past three months. The vehicle was not repaired. The failure mileage was 36,000.

- Bellevue, NE, USA

problem #35

Mar 222019

Sorento

  • 83,000 miles
Takata recall 1 month ago I picked my son up from school...as I was pulling out of the parking lot I was unable to accelerate by pushing the gas pedal. I coasted home going 8 miles per hour. I turned the vehicle off and let it sit for 2 days. When I got back in it everything was working fine. 2 weeks later I went to have my oil changed and was told there were metal shavings in my oil filter, there were 2 inches of sludge and the oil was black. I keep my vehicle serviced regularly because I commute to work. They changed my oil and I left. 10 minutes later I was on the side of the road. I was driving to the store and again I couldn't push the gas pedal to accelerate and a knocking sound appeared. As I tried to pull to the side of the road I look in my rear view mirror to see a white cloud of smoke coming from my car. So thick I couldn't see behind me. I coasted into a parking lot and at this point I had no control of the steering, gas pedal, or breaks. I finally rolled to a stop outnit in park and got out of my car. Every drop of oil they had put in my car was on the pavement. I called a tow truck and we found a huge hole in the oil pan where my engine had apparently thrown a rod. There are 6 recalls on the year make and model of my car but not specifically on my VIN. Everything that has gone wrong involves those recalls and Kia isn't owning up to it. My brother works for true car and ran a report finding that there are recalls on my vehicle but Kia is saying it is inaccurate. I have the report in my possession and they wouldn't allow me to send it to them for proof.

- Brodhead, KY, USA

problem #34

Apr 012019

Sorento

  • 72,000 miles
The car was stationary with the engine running, waiting for about 2 minutes when I smelled a strong exhaust smell. I began to drive, and within 30 seconds smoke started coming from under the hood. I pulled over and stopped the engine just as flames came out from the right side of the hood. In less than 5 minutes the engine was engulfed in flames. The fire fighters arrived a minute later and took quite some time to extinguish the fire. The entire engine and front of the car was burned completely. The car is totaled. We have filed a claim with our insurance and reported it to Kia.

- Houma, LA, USA

problem #33

Jun 182018

Sorento

  • 29,621 miles
I am writing to you in regards to my 2016 Sorento engine failure back in June of 2018. The engine failed without warning on the highway and had to be towed to the nearby dealership. I was denied engine replacement under the warranty because I was unable to provide oil service records. I was billed in the amount of $3800 and in light of the onslaught of Kia engine failures, I ask that Kia refund me in full. I have requested this via letter.

- Newport, RI, USA

problem #32

May 012018

Sorento

  • 16,000 miles
Staring in January 2017 (purchased May 2016) at around 16K the car stalled several times in traffic and would not accelerate. No warning light or anything. Within a minute the car began to work as normal. Took it in to Kia in avon, in and they were not able to replicate but did a service recall. Happened again in May 2017 at 16K. This time more frequently to duplicate. Kia could duplicate and said relearned computer. Nothing again until 19K in Jan 2019 on highway. Car barely missed me as I coated to the side of the road. Kia could not duplicate and although said they would escalate for buyback, never contacted me again. Dangerous issue and worse they dont seem to care.

- Indianapolis, IN, USA

problem #31

Jan 012017

Sorento

  • 14,000 miles
Staring in January 2017 (purchased May 2016) at around 16K the car stalled several times in traffic and would not accelerate. No warning light or anything. Within a minute the car began to work as normal. Took it in to Kia in avon, in and they were not able to replicate but did a service recall. Happened again in May 2017 at 16K. This time more frequently to duplicate. Kia could duplicate and said relearned computer. Nothing again until 19K in Jan 2019 on highway. Car barely missed me as I coated to the side of the road. Kia could not duplicate and although said they would escalate for buyback, never contacted me again. Dangerous issue and worse they dont seem to care.

- Indianapolis, IN, USA

problem #30

Sep 032018

Sorento

  • 96,000 miles
On September 3, 2018, while driving our Sorento, there was a loud knocking noise that started under the hood. We pulled up the uvo information on the dash and it did not display any errors. Drove the car home and had to have the car towed the next morning to the nearest Kia dealership. After having to provide 12 months of receipts for oil changes, Kia agreed to cover the engine under their warranty. Waited months to get a new engine after being told 6 different dates that the engine would be in, we finally got our car back on January 16, 2019. After we picked up the car, we drove it home and the car hesitated and turned itself off and coasted. It turned itself back on and we drove it back to the dealer and here we are waiting for an update the next day. We have also had 5 different rental cars due to this. Our car is not part of a recall by the way.

- Glendale, AZ, USA

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