10.0

really awful
Crashes / Fires:
4 / 46
Injuries / Deaths:
4 / 0
Average Mileage:
81,365 miles

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« Read the previous 20 complaints

problem #63

Apr 232019

Soul

  • 67,000 miles
Driving on the highway and the engine just stopped. All lights went on and the car stalled. I had to pull to the shoulder. I was told there is a hole in the engine block and its 6000 to fix!!! I couldve died!!!

- Round Lake, IL, USA

problem #62

Apr 042019

Soul

  • 65,586 miles
I was driving down the road doing about 45 miles per hour and out of nowhere my vehicle stopped in the middle of the road. I had to act fast and get off the road so I wouldn't get hit by the oncoming traffic. I had the vehicle towed and come to find out my 2.0 engine had seized. The tow truck driver from Kia international roadside stated that they have been towing Kia Souls all month for bad engine problems. I have 65000 miles on my vehicle. My next oil change wasn't until another 1000 miles. No low oil pressure light came on not even the engine light, it just shut off out of nowhere. All the oil was sucked out of the engine, on top of that I have to pay $8,000 to get a new engine. A recall need to be put up about no warning lights on the dashboard.

- Chicago, IL, USA

problem #61

Apr 112019

Soul

  • miles
Only has 104000 miles with regular documented oil change. Blown engine rod. At traffic light and when I accelerated large knocking was heard

- Upperco, MD, USA

problem #60

Nov 222018

Soul

  • 60,000 miles
Was driving down city street when vehicle started to stall and make a knocking noise from the engine. Pulled over checked and added a little oil, and when went to start the car it was slow to start and engine light is on and remained on. Oil is fine.

- Stewart, OH, USA

problem #59

Apr 132018

Soul

  • 69,441 miles
The vehicle is well maintained and at 69441 miles on the 2.0 liter engine, the engine seized while driving in heavy traffic on an interstate highway. I had to get out and push it to a safe area off the highway. I had it towed to a certified mechanic and the diagnosis was a seized engine. I contacted a local Kia dealer and they would not cover it under any warranty. They only offered a very high estimate to replace the engine. I opted for my mechanic to install a used replacement engine from an auto recycling company. Invoice for the replacement engine is attached to this report. Since the replacement engine came out of the same year and model Kia Soul with slightly lower miles on it, I am concerned that the same thing will happen with the metal chip in the engine defect issue recently reported, since I drive mostly highway speeds. It is extremely dangerous to get out and have to push the car off a busy highway!

- Madison, CT, USA

problem #58

Nov 222018

Soul

  • 46,000 miles
When driving, it started to make a loud knocking noise out of no where had 2 shops confirm they have to get into the engine to see exactly what was inside. This car was well maintained. No reason the engine should have gone out. Car was 4 feet down my street when it started knocking really loudly. Was not even running for a minute.

- Ukiah, CA, USA

problem #57

Apr 052019

Soul

  • 141,000 miles
Engine loses power at times for a split second. Acceleration sometimes causes a lunging motion. Also has difficulty maintaining speed while climbing small hills. Oil runs dry within a week of refill.

- Trabuco Canyon, CA, USA

problem #56

Apr 012019

Soul

  • 800,000 miles
I noticed a strange clicking or sputtering of my motor and then the engine completely cut off while driving down a city street. Fortunately, I was on a street, turning right at a stop light...and not the freeway! found out that the engine blew and that all the oil was sucked up out of my car. My next oil change wasn't due for another 1000 miles. I had no warning lights! no nothing other than non-functioning car. Researched engine failure and found out about the recall on 1.6 L engines (I have a 2L) but same issue. My mechanic said that he sees this at least once every 2 months in Kia's. the 2L needs to be added to the recall! apparently, after research on this site, many people are complaining about the same issue. People could get hurt! what if I was on the freeway"?? or, my engine caught fire??" I'm so grateful I'm alive right now.

- Laguna Hills, CA, USA

problem #55

Mar 312019

Soul

  • 57,000 miles
Vehicle in motion, driving in a parking lot at approximately 12mph when the engine stalled. Engine failed to restart after several attempts. Initial diagnosis and repair from Kia dealership said internal damage to fuel pump. Less than one hour after picking vehicle up noted noise from engine during acceleration and check engine light came on. Took the car back to the dealership and dtc code indicated an issue with catalytic converter.

- Garden Grove, CA, USA

problem #54

Jun 202018

Soul

  • 114,000 miles
My motor exploded just like the 1.6 motors that are being recalled but mine is a 2.0 motor.

- Ellijay, GA, USA

problem #53

Mar 102019

Soul

  • 84,526 miles
3/10/19 vehicle showed fluttering engine light while driving on residential street (35 mph). Checked, found was 3 qts low on oil at 1 week after oil change when vehicle has shown no noticeable oil consumption previously. Maintenance records show on schedule or better since purchase. Dealer states internal engine damage @84,526 miles - symptoms match recall 19V-120, including obdii code & catalytic conv, but is denied by manufacturer until the possibility of legal action & media coverage is brought up. Is now being 'reviewed' by manufacturer, while no usual dealer assistance - most especially 'loaner' vehicle - is provided. Important: As stated in the NHTSA safety report, Kia does not produce vins sequentially, thus the usual manufacturer's VIN database method appears ineffective - a VIN search turns up no recall for this vehicle, including previous ones it has been serviced for, a result reported by other Kia owners spoken to while waiting at the dealer's service center. This may be the reason for the widespread issues with recall denial.

- Columbus, OH, USA

problem #52

Feb 152019

Soul

  • miles
Recently filed a complaint regarding my 2014 Kia Soul engine failure, my engine is a 2.0 it makes no sense that a 1.6 liter engine is being recalled

- Santa Ana, CA, USA

problem #51

Oct 152018

Soul

  • 73,350 miles
The contact owns a 2014 Kia Soul. When the accelerator pedal was depressed, the vehicle stalled and made an abnormal noise as if pressure were being released. The contact stated that the vehicle began to drive, but shortly after, began shaking, smoking, and making clunking noises. The contact shifted into neutral and pulled the vehicle over to a safe location. The vehicle was towed to oakes Kia (2900 burlington St, North Kansas City, mo 64116). The manufacturer was contacted and stated that the vehicle was not included in NHTSA campaign number: 19V120000 (engine). The vehicle was not diagnosed or repaired. The failure mileage was 73,350.

- Kansas City, MO, USA

problem #50

Feb 152019

Soul

  • 105,000 miles
On 02/15/2019 I was driving on county hwy H in delta township, wi at 45 mph when suddenly I heard a loud noise and my 2014 Kia Soul lost power. As it lost power, first my oil light started blinking and then my check engine light came on and started blinking also. I was able to turn it around and drive approx. 100 ft into the delta town hall parking lot where I discovered my engine was smoking and I had lost numerous fluids out of the engine. I then called a local wrecker and they towed it to their shop. A&L auto in iron river, wi. They stated after looking at it that something made a large hole in the side of the engine and most likely the engine would need to be replaced. I then requested they tow it to the Kia dealership in duluth, mn where I purchased the vehicle.

- Iron River, WI, USA

problem #49

Nov 132018

Soul

  • 99,998 miles
Engine runs dry of oil while stationary, headlight wires melt while stationary.

- Glen Ellyn, IL, USA

problem #48

Jan 042018

Soul

  • 124,000 miles
The contact owns a 2014 Kia Soul. While driving approximately 50 mph, the contact heard a knocking sound coming from the front end of the vehicle. There were no warning indicators illuminated. The vehicle was pulled over to the side of the road and later towed to crown Kia (903-581-7688, located at 4818 troup hwy, tyler, tx 75703) where it was diagnosed that the engine needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was repaired. The failure mileage was approximately 124,000.

- Nacogdoches, TX, USA

problem #47

Mar 102019

Soul

  • miles
I believe my car should be added to the recalls especially the catalytic converter recall I found it very odd that I hae an issue with it only having the car for a few years.my check engine light came on and found out it was the catalytic converter

- Lawrenceville, GA, USA

problem #46

May 292018

Soul

  • 87,000 miles
On May 29th 2018 I went back to holly Kia with a problem with my tires. I spoke to the service department supervisor again about the cataly converter. He stated to repair the catalytic converter would cost me about $1100. I was truly upset because my car is only 4years old. Once I picked up my car I contacted the Kia corporate office and spoke to another young lady explaining to her the situation and she was very rude unprofessional because she told me that it Kia only manufactures the car but they are not responsible for when a part such as a catalytic converter may go bad in a car and there was nothing they could do for me. She then stated that the next time I purchase a car I should make sure I understand the warranty coverage before I purchase the vehicle. Needless to say my catalytic converter needs repairing. I also had problems with my tires and I explained to the young lady this as well. I told her I just didn't understand why they did not want to help me get these situations fix because my car was fairly new. Well I didn't get help from her. Far as my tires after getting the crank sensor fix I found myself back at holly Kia getting my tires looked at because the air kept going out. One morning going to work a young man stopped me on the highway to tell me my tire was flat I immediately but air in the tire and went to holly Kia and told the same parts service supervisor what the problem he took my car in and had the technician look at my tires I asked him could he have them look at all the tires because I am putting air in the tires every other day. Well in June my son had to purchase that same tire that they said was fix and told me all the other tires were good. In September 2018 I had to end up purchasing three other tires because I was still experiencing the same problem with having to put air in the other tires. Ever since I purchase the tires no problem

- Magnolia, DE, USA

problem #45

Feb 222019

Soul

  • 77,526 miles
My daughter was driving the vehicle on 02/22/2019, and it started making a loud knocking sound. We were able to get the car home and drove it to the dealer on 02/23/2019. The vehicle didn't make it all the way to the dealer. The dealer determined that the engine failed and that there was extensive rod bearing damage. This vehicle had only 77526 miles on it.

- Huron, OH, USA

problem #44

Feb 272019

Soul

  • miles
Loss of engine power, the car was towed to a nearest dealer for diagnosis and found that catalytic converter was defective.

- Wooster, OH, USA

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