Taketa recall. I received a letter on March, 2019 from Mercedes Benz, usa to notify me of this recall. On 4/24/19, I called the coral gables Mercedes dealer and was told the parts were not in and that I would receive a letter when the parts arrive. At https://www.mbusa.com/Mercedes/recall, the status indicates that the parts are still not in. Since this is a defect that can cause serious injury or death, how can it take months for the parts to be available and for my vehicle to be serviced?

- Miami, FL, USA

The airbag light came on. Dash board displays left airbag malfunction, horn no longer works, display can not be cleared. Steering make lots of of clicking sound when turned on either direction. Took the car to the Mercedes dealership for diagnosis. The initial response was that the steering module failed and my assessment was it is probably due to recall no ground wire recall number 17V627000.. upon further inquiry the dealer told me that the steering module broke and came apart. I suspect this either due to defective steering module or recall # 17V252000 steering bolt. I had communicated this issue to mbusa via emails and several phone calls. They still haven't agreed to cover the cost of the repair. After several calls to the dealer, they finally shared the picture of the steering module as you can see it attached. Other owners have reported the same problem. Please see picture of installed and new module

- Tustin, CA, USA

Takata recall. The contact owns a 2014 Mercedes-Benz C250W. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Park place motorcars of fort worth (5601 bryant irvin rd, fort worth, tx 76132, (817) 263-3600) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and did not assist. The contact had not experienced a failure. VIN tool confirms parts not available.

- Forest Hill, TX, USA

Takata recall. The contact owns a 2014 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of South orlando (4301 millenia blvd, orlando, fl 32839, (877) 754-1476) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and confirmed that the parts were not available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Tallahaffee, FL, USA

Takata recall. The contact owns a 2014 Mercedes-Benz C250W. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (Mercedes-Benz of northlake, 10725 northlake auto plaza blvd, charlotte, nc 28269, (704) 321-4833) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Charlotte, NC, USA

Takata recall. The contact owns a 2014 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact called Mercedes-Benz of tucson at 520-886-1311 (located at 6350 E grant rd, tucson, AZ 85715) and was informed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- San Tan Valley, AZ, USA

I recieved a recall notice for takata airbags in February of 2019. Mercedes says that you guys are the holdup with replacement parts. As the letter states that I am basically using my vehicle at my own risk until replacement has been made, I want a record of my unhappiness and fear. My loved ones ride in this car with me and I feel as though I am putting them at unnecessary risk. Unacceptable.

- Portland, OR, USA

Recall information: Passenger side air bag summary: Mercedes-Benz usa is recalling certain my 2010-2017 C-class, glk-class, sls-class and E-class coupe Mercedes-Benz vehicles equipped with passenger-side frontal airbags affected by the defect decision of tk holdings, Inc. (takata). under certain circumstances during a crash that necessitates frontal airbag deployment, the defect in your passenger-side frontal airbag inflator may cause the inflator to explode. A passenger-side inflator explosion during deployment could result in metal fragments striking the front passenger or other occupants, possibly causing serious injury or death. Safety risk: According to takata, in the event of an inflator explosion, metal fragments could pass through the air bag cushion material, which may result in injury or death to vehicle occupants. Remedy: An authorized Mercedes-Benz dealer will replace the passenger-side airbag.

- Apo, AE, USA

Takata recall. The contact owns a 2014 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to keyes european Mercedes-Benz (located at 5400 van nuys blvd, sherman oaks, ca 91401, (818) 574-5053) who stated that the part was not available. The manufacturer was made aware of the issue and informed the contact that the part was not available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Glendale, CA, USA

Takata recall. The contact owns a 2014 Mercedes-Benz C250. The contact stated that the air bag warning indicator illuminated and the vehicle was unable to start. The vehicle was included in an unknown recall regarding the air bags. The manufacturer was notified of the failure. The dealer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was not available. VIN tool confirms parts not available.

- Tierra Verde, FL, USA

The contact owns a 2014 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 19V010000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Jack ingram motors (227 eastern blvd montgomery, al 36117, (334) 277-5770) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Montgomery, AL, USA

Takata recall. The contact owns a 2014 Mercedes-Benz C250W. The contact received an unknown recall notice regarding the air bags. The contact went online and found that the parts would not be available until may of 2020. The dealer and manufacturer were not contacted. The contact had not experienced a failure. VIN tool confirms parts not available.

- Houston, TX, USA

The contact owns a 2014 Mercedes-Benz C250W. The contact received a notification for an unknown recall regarding the air bags (manufacturer recall number: 2019010001 (air bags)). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of scottsdale (4725 N scottsdale rd, scottsdale, AZ 85251, (480) 409-0409) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Phoenix, AZ, USA

Takata airbags Mercedes dealers continue to sale vehicles like they sold me the car with recall. This is the second recall on my vehicle. The first time it took them 5 months to add grounding to my steering column. Related to air bags. Now the passenger air bag is bad. 19 deaths have been documented do to air bag failure. When is enough. You guys need to put a stop to this crime.

- National City, CA, USA

There have been two recalls on my car that are said to be dangerous and even deadly, yet Mercedes has not had parts to fix my car to a safe condition for months and state it will years before they will have the parts (2020). This is an unreasonably dangerous situation they have placed me in as a paying customer and is a breach of acceptable standards. Two recalls are currently threatening my life and the life of any passenger when the car is utilized, a short in the steering column can cause the airbag to blow at any time and a defective airbag on passenger side can send shrapnel flying that is reported to be a possible cause of death or serious injury. Mercedes only apologizes claiming they have no parts and no way to make my car safer by disabling mechanisms from both recalls to make my car safer.

- Portland, OR, USA

The contact owns a 2014 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 17V627000 (air bags) and an unknown NHTSA campaign number regarding the air bags. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the air bag warning indicator remained illuminated. The contact was concerned for the safety of both her daughter and herself in the event that the air bags could deploy unexpectedly. The contact called Mercedes-Benz of pembroke pines at (954) 644-5035 (located at 14199 pines blvd, pembroke pines, fl 33027) and was informed that parts were not available for the repair. The manufacturer was notified. The approximate failure mileage was 48,000. Parts distribution disconnect for NHTSA campaign number: 17V627000 (air bags) and VIN tool confirms parts not available for the unknown recall.

- Miami, FL, USA

Takata recall Mercedes advises replacement part not available until May 2020. Considering danger of death/disfigurement from an impact incident, this delay to repair is excessive and unacceptable.

- Woodbridge, VA, USA

Takata recall. Our complaint is regarding the unreasonable delay in providing us with a good replacement part. Because of the recall we have been unable to use the car or risk serious bodily injury or death if the airbag should deploy and explode. In the meantime we have to find alternate transportation, continue making payments on the car, and are unable to sell it. Should we decide to use it and get injured by the airbag we will have no remedy at law because we they will consider that assumed the risk by using it even with knowledge of the recall. We wanted our replacement part months ago and now its been just too long. Other vehicles with the same recall have had replacements already. Mercedes Benz is not acting fast enough and this delay can only cause more problems for our society as a whole as some people may continue to use their cars despite thew recall. We received our notice in February of 2018. To the question below regarding "when did this happen" I used the date of the recall notice. We have avoided using the car and have not been involved in an accident. Thank you.

- Los Angeles, CA, USA

The contact owns a 2014 Mercedes-Benz C250. The contact stated that the recall notice for NHTSA campaign number: 17V627000 (air bags) was received in October of 2017. The dealer (Mercedes-Benz of ft. Lauderdale, 2411 S. federal highway, ft lauderdale, fl) informed the contact that the parts needed to repair the recall were not available. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.

- Ft. Lauderdale, FL, USA

The contact owns a 2014 Mercedes-Benz C250. The contact stated that the supplemental restraint system (SRS) warning indicator illuminated, which was a safety concern. The vehicle was taken to an independent mechanic where the SRS warning indicator was reset. The vehicle was towed to the local dealer (Mercedes-Benz of tampa, 4400 North dale mabry highway, tampa, fl 33614, (813) 579-2138) where it was diagnosed that the SRS warning indicator needed to be reset. The vehicle was repaired, but the failure recurred. The manufacturer was notified and did not assist. The failure mileage was 34,200. Consumer stated called mercedez Benz hotline & customer service twice. 1st they told if SRS light was on to stop driving car immediately & have it towed to the dealer- which I did on 12-13-17. SRS light was reset by dealer after having car for 5 days on 1-2-18 light (SRS) came on again& I had car towed to dealer again. At this time dealer told there was nothing more they could do for me. Updated 10/9/18

- Tampa, FL, USA