10.0
really awful- Crashes / Fires:
- 11 / 0
- Injuries / Deaths:
- 11 / 0
- Average Mileage:
- 9,426 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2014 Mercedes-Benz C250. While driving at an unknown speed, the SRS indicator suddenly illuminated. The contact received the recall notice for NHTSA campaign number: 17V627000 (air bags) in October of 2017. After notifying the dealer (fletcher jones Mercedes-Benz in las vegas, nv), the contact was informed that the parts needed to repair the defect were not available. The manufacturer was notified of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 30,000. Parts distribution disconnect.
- Las Vegas, NV, USA
The contact owns a 2014 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 17V627000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (rbm of atlanta Inc., 7640 roswell rd, atlanta, ga 30350, 770-390-0700) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Douglasville, GA, USA
Hi, we were living in the usa and recently moved to Canada and imported our car as well. This is when we realized that there is an active recall on our car. Because of this recall we are not able to complete the inspection and register our car in Canada. We have been following up with Mercedes usa for more than 6 months now and no update on this. Kindly help us in this regard.
- Norwalk, CT, USA
The contact owns a 2014 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 17V627000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Mercedes-Benz of san diego at (858) 569-6900 (located at 4750 kearny mesa rd, san diego, ca 92111) and was informed that the part was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- National City, CA, USA
I was in a head on collision and the airway did not deploy
- Waycross, GA, USA
My steering wheel started to click when I turned it, didn't think anything of it. I was recently pulling into a parking spot and my steering wheel made a loud pop and got stuck, then a loud crack again and started to work. It still clicks and now my passenger airbag light is on permanently. I went to the dealership in oxnard and they said it would be 175 to check about the airbags even though there is a recall. They also said they don't have the parts needed to my steering wheel. I do not feel safe at all driving this car. The horn doesn't work and neither do any of the buttons on my steering wheel.
- Ventura, CA, USA
The contact owns a 2014 Mercedes-Benz C250. While driving 60 mph, the contact rear ended the preceding vehicle. The air bags failed to deploy and caused the contact to sustain rib injuries and a broken toe, which required medical attention. The contact was unaware of the injuries to the other driver. A police report was filed. The vehicle was towed to an independent auto collision center. The dealer was not contacted to determine the cause of the air bag failure. The manufacturer was not made aware of the failure. The failure mileage was 52,000.
- Waycross, GA, USA
The contact owns a 2014 Mercedes-Benz C250. The contact stated that the SRS indicator illuminated, which was a safety concern. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was not notified of the failure. The failure mileage was 50,000.
- Anaheim, CA, USA
I purchased my used car at jerry damson 3/17/18 and this car has been at the Mercedes dealer stating this is unable to drive, they reset a light that damson described from removing the seat, it appear that it has came back on. It was here the entire 30days warranty I had. Im upset! it was smoking and cracking and making all sorts of noise along with the horn and buttons do not work. Mercedes says no way to fix this and can not drive this unsafe car. I have not had this car 10 full days!! its still there. They are saying I should pay for this and it clearly states that Mercedes will. Help!!!!! my car was in motion. My car is still at the dealer for this issue help!!
- Madison, AL, USA
I purchased my used car at jerry damson 3/17/18 and this car has been at the Mercedes dealer stating this is unable to drive, they reset a light that damson described from removing the seat, it appear that it has came back on. It was here the entire 30days warranty I had. Im upset! it was smoking and cracking and making all sorts of noise along with the horn and buttons do not work. Mercedes says no way to fix this and can not drive this unsafe car. I have not had this car 10 full days!! its still there. They are saying I should pay for this and it clearly states that Mercedes will. Help!!!!! my car was in motion. My car is still at the dealer for this issue help!!
- Madison, AL, USA
The contact owns a 2014 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 17V627000 (air bags); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted (Mercedes-Benz of arcadia, 626-701-8904, 101 N santa anita ave, arcadia, ca 91006) and confirmed that the part was not available for the recall repair. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
- Temple City, CA, USA
The contact owns a 2014 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 17V627000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (Mercedes-Benz of South orlando, 4301 millenia blvd, orlando, fl 32839, (888) 398-3936) and was informed that the parts were not available. The manufacturer was not notified. The contact had not experienced a failure. The VIN was not available.
- Winter Park, FL, USA
The contact owns a 2014 Mercedes-Benz C250. The contact stated that NHTSA campaign number: 17V627000 (air bags) exceeded a reasonable amount of time for the recall repair. The contact received the recall notification in October of 2017. The dealer fletcher jones motorcars (located on jamboree rd, newport beach, ca 92600) stated that the parts were not available for repair. The manufacturer was not contacted. The contact had not experienced a failure. The VIN was not available.
- Huntington Beach, CA, USA
The contact owns a 2014 Mercedes-Benz C250. The contact received notification of NHTSA campaign number: 17V627000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time as the recall notice was received over five months ago. The dealer (plaza Mercedes-Benz, 11910 olive blvd, creve coeur, mo 63141) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- St. Louis, MO, USA
2014 Mercedes-Benz C250. Consumer writes in regards to driver side airbag safety recall. The consumer stated the manufacturer exceeded a reasonable amount of time completing the recall repair.
- San Diego, CA, USA
I need to have the recall taken care of. Nothing happen yet!
- Foster City, CA, USA
Takata recalls
- Newport Beach, CA, USA
Car subject to recall #17V627 dated Oct. 6, 2017. Dealer advises no remedy available more than 3 months later. Risk is inadvertent airbag deployment that can cause injury or increase risk of a crash. Problem also prevents my selling the car. Please help.
- Santa Rosa, CA, USA
Mercedes has had a recall on my passenger air bag and haven't done anything yet for over a year. They said they didn't have the parts to replace the airbag. This is a safety issue.
- Austin, TX, USA
- Las Vegas, NV, USA