The contact owns a 2013 Ram 1500. The contact stated while driving 70 MPH, the vehicle lost power steering functionality. The contact was able to safely drive to work. There was no warning light illuminated. The contact drove to an independent mechanic and the vehicle was diagnosed with a faulty electric power steering. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 255,000.

- Piedmont, OK, USA

The contact owns a 2013 Ram 1500. The contact stated that while at a traffic light and attempting to turn left, the vehicle lost power steering functionality. The contact stated that the failure was intermittent. There were no warning lights illuminated. The contact referenced NHTSA Campaign Number 19E077000 (Steering) as a possible solution to the failure. The contact pulled over to the side of the roadway and had the vehicle towed to the dealer. The vehicle was diagnosed with a defective circuit card assembly on the electric power steering. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 172,000.

- Elkmont, AL, USA

The contact owns a 2013 Ram 1500. The contact stated while starting the vehicle, the steering wheel became difficult to turn. The contact stated that the power steering assist warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the electrical power steering to be replaced. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 150,000. Consumer filed a complaint with the Dodge manufacturer for the part number 68536636AB power steering gear. Consumer was told they were not responsible to replace it to contact the dealership cause they have executive programs. The tech at Albany Dodge in Albany Georgia stated it was an internal defective gear which will cost $3,500 to have replaced. The case number is [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).-??

- Lakeland, GA, USA

The contact owns a 2013 Ram 1500. The contact stated while at a stop sign and attempting to make a left turn, the steering wheel lost power steering functionality. The message: "Power Steering Service Needed" had illuminated. The contact was able to continue to drive the vehicle using physical strength to steer the vehicle. The vehicle was taken to the dealer who diagnosed that the steering rack had failed and needed to be replaced. However, the parts to do the repair were not available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,300. The VIN was not available.

- Homosassa, FL, USA

The contact owns a 2013 Ram 1500. The contact stated that while reversing in the driveway, the steering wheel locked. The steering wheel warning light was illuminated. The contact drove the vehicle back into the garage. The contact turned off and restarted the vehicle; however, the steering wheel remained locked. The vehicle was towed to the dealer where it was diagnosed that the electronic power steering had failed. The dealer informed the contact that the power steering unit number of his vehicle did not match the 15 parts numbers in the specifications of NHTSA Campaign Number: 19E077000 (Steering); therefore, his vehicle could not be repaired under the recall. Additionally, the dealer informed the contact that the parts for the repair were not available. The manufacturer was notified of the failure and a case was opened. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 78,000. As the original owners of the RAM 2013 with a good service record, the owners requested a VOLUNTARY RECALL / WARRANTY REPAIR (CRYSLER CASE #XXX) due to SERIOUS SAFETY CONCERNS as the EPS failure is a KNOWN ISSUE on RAM models between years 2013-2019. Chrysler Corporation Supervisor, Kelly, refused to repair or replace the EPS unit as a recall item because the specific part number was not on the recall list of 15 other part numbers. DAVID TAYLOR CRYSLER DODGE Dealer of Benton KY - Daniel Gardener GM (270-527-8633) provided a loaner vehicle and was able to finally replace the EPS gear after several weeks delay due to part availability, at the "decreased" cost of $400 to the owners. Upon picking up the repaired RAM it was noted that another RAM was brought in with the same EPS issue. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).-??

- Eddyville, KY, USA

The power steering went out without any knowledge and all of a sudden the light came on the same time the power steering went out and almost slammed head on first into oncoming traffic but was able to recover the vehicle without any damage they say there is a recall for the power steering online for this electronic power steering rack and pinion device so when I brought it into the dealership to have it looked at they told me there was no recall on this and gave me an estimate of over $3000 to fix the rack and pinion electronic steering device and the company I brought it to was the same place I bought it from and I still owe on this vehicle it has 56,000 miles on it now but I bought it used at 30,000 miles I-??ve only put 26,000 miles on this vehicle in six years I bought this vehicle from Dayton Andrews Dodge in St. Petersburg Florida and they were unwilling to help me except for charge me an ungodly amount which I cannot afford so now I have a truck that I-??m paying for and I still owe $7000 on it so what can I do can you help with getting this done with the recall that-??s online. Please I-??m a single dad, and my children were in the car to when this happened so it definitely was a scare for everyone. This is our only means of transportation.

- St. Petersburg, FL, USA

1. What component or system failed or malfunctioned, and is it available for inspection upon request? Power steering light error was intermittently coming on when starting the truck making steering inoperable starting shortly after last oil change that was performed West Palm Ram Dealership on 11/23/21(mileage at oil change was 67157). The power steering light error at times went away if I started the trunk again right away. Other times, I had to wait hours in-between the error occurring to attempt to drive the truck again where power steering would work. There was on consistency to this pattern. You may insect the truck at anytime. 2. How was your safety or the safety of others put at risk" My safety was at risk in that the truck steering was inoperable on startup anywhere at any time. There was the possibility that the power steering would go out while driving with the inability to steer the truck. 3. Has the problem been reproduced or confirmed by a dealer or independent service center" Truck was taken to Napleton Ram Dealership on 1/3/22(mileage 67607) where I stated that the power steering failure matches recall "Equipment Safety RecallVB9/NHTSA 19E-077/Electric Power Steering Gear". Dealership stated my truck was not under any recall for the eventual repair that was performed. Dealership performed repair on 1/10/22 and below is right off the invoice: Power Steering Rack SR08 Power Steering Rack 1180 CPC4 $505.99 1 68453598AA Gear-rack and Pinion $2286 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others" Napleton Ram Dealership 5. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" Power steering light error message that first started on 11/23/21 Note: Asked dealership for parts back, but core return was involved. They took pics of parts with serial numbers instead that I will submit these.

- Lake Worth, FL, USA

The contact owns a 2013 Ram 1500. The contact stated that while driving in a parking lot, the electronic steering became inoperable without warning. The vehicle was towed to the local dealer to be diagnosed. The contact was informed that the electronic steering module, part # 68419897AB, needed to be replaced which was identified under Equipment Safety Recall VB9 -- Electric Power Steering Gear. The vehicle was repaired at contact-??s expense. The manufacturer was notified of the and requested a refund, however no further assistance was provided. The failure mileage was approximately 22,721.

- The Woodlands, TX, USA

To: I have a 2013 ram 1500 4x4 my miles 48,000.Generally safety defect the drive shaft column, lower steering shaft column intermediate. Like all Bushings control arms, ball joint and lower, upper, bar links, etc.The defects components fall apart easy to the bolts, nuts, rubber bushing. Its a problem for poses a very risk to all drivers on road. Definitely it should bring ATTENTION to all 2013 ram 1500 4x4 an all ram Chrysler can recall so it can repair and very safe for all drivers, families whenever in all vehicles. Anyway I will park my ram in the driveway, when if it recalls the vehicle and drive for it safe !!!!!! Thank You From A VERY SAFE DRIVER!!!!!

- Somerset , MA, USA

The contact owns a 2013 Ram 1500. The contact stated that while driving at an undisclosed speed, the steering wheel made abnormal noises while turning and was stiff. The vehicle was taken to an independent mechanic and diagnosed with electric power steering failure. The steering rack and pinion needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure but informed the contact that the VIN was not included in a recall. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The contact related the failure to NHTSA Campaign Number: 19E077000 (Equipment) however, the VIN was not included in the recall. The failure mileage was approximately 170,000.

- Lake Hopatcong, NJ, USA

The contact owns a 2013 Ram 1500. The contact stated that while driving at various speeds, the steering wheel seized intermittently. The power steering warning light was illuminated. The contact pulled over to restart the vehicle to correct the failure. The dealer was made aware of the failure but informed the contact there was no recall associated with the VIN. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure but informed the contact the vehicle was out of warranty and to take the vehicle to a dealer. The failure mileage was approximately 64,100.

- Lake Worth, FL, USA

While driving at normal speed power steering light came on and all the sudden power steering was lost. Has happened multiple times within the last two weeks and at different speeds. Scary situation when driving down the road because the wheel actually jerks when it loses power.

- Wadley, AL, USA

The contact owns a 2013 Ram 1500. The contact stated that while driving at an undisclosed speed, while attempting to make a turn the steering wheel seized. The electric power steering was later restored independently. The dealer was made aware of the failure but informed the contact that the VIN was not included in a recall. The vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Campaign Number: 19E077000 (Steering). The failure mileage was 228,064.

- Palm Bay, FL, USA

While driving under normal conditions steering warning indicator comes on and results in total loss of power steering assist. Vehicle is VERY difficult to steer and requires immediate stopping/pull over. Power steering will return after vehicle is shut off for approximately 5 minutes and restarted. The loss of power steering has happened at various speeds, from 5mph to 65mph and while turning, as well as driving straight ahead. It happened one time directly at start up, but seems to normally occur after 10-15 minutes of driving. My local mechanic stated it was a steering control module, but have not taken vehicle to dealer as of yet to confirm. The vehicle has not been inspected by other agenices. No other warning indicators come on prior to this fault, there is no repeatable condition that seems to be present before this occurs, other than normal driving.

- Tampa, FL, USA

The contact owns a 2013 Ram 1500. The contact stated that after starting the vehicle, the service power steering message was displayed on the instrument panel. The contact stated that the vehicle was difficult to steer while driving. The vehicle was taken to the local dealer who diagnosed that the steering rack was faulty and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure and was given a case number [XXX]. The failure mileage was 54,464. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).-??

- Sarasota, FL, USA

While driving on city streets in houston and about to turn into an intersection, the power steering went out immediately and without warning. The steering became extremely stiff and controlling the vehicle required much more effort than typical manual steering. I am a male with good arm strength; had my wife been driving there is no doubt she would not have been able to maintain control. I did not crash, but pulled over while narrowly missing other vehicles and a pedestrian. A warning message on my dash said something like 'power steering service required'. texan Dodge dealership diagnosed the eps module had failed, and the repair was estimated at $3,100. Previous safety recall S19 by Ram covered this repair on a small number of pickups from 2015-2016 model years. However, based on an internet search it is abundantly apparent that this malfunction has occurred in many Ram pickups from 2013 forward. This is a very dangerous malfunction that may have already resulted in injuries or deaths.

- Kingwood, TX, USA

Power steering went out instantly while stopped preparing to enter a car wash. Made it through the car wash, turned the engine off, then back on, wow! power steering started working perfectly again. After a mile or so power steering went out again. It appears to be some sort of electrical problem with the electronic steering assist. After researching I discovered this seems to be an ongoing problem with Dodge Ram trucks as far back as 2012.

- Moss Point, MS, USA

I was driving my 2013 Ram 1500 truck when the eps ( electronic power steering) would not allow me to turn left or right it wanted to stay straight while a service power steering popped up on the dash computer

- Pinellas Park, FL, USA

The contact owns a 2013 Ram 1500. The contact stated while driving 10 mph, the vehicle loss power steering assist and the steering wheel locked up. The vehicle was towed back to the residence. The contact stated that the air bag warning light was illuminated. The vehicle was not taken to a local dealer nor an independent mechanic to be diagnosed or repaired. The contact related the issue to an unknown recall. The manufacturer was not informed of the failure. The failure mileage was approximately 100,200.

- Newfield, NY, USA

My vehicle was traveling on a city street. I made a right hand turn and just as I was 1/4 of the way through the turn the power steering failed completely. We narrowly avoided hitting a concrete light pole and another vehicle. We brought the vehicle to a full stop and parked the vehicle. Upon restarting the vehicle...the steering was working again. We attempted to drive home and when making a left turn the steering went out again. We parked the vehicle and contacted the manufacturer who said there was nothing they could do for us. Vehicle is at the dealer being repaired for $3200. Same make and model has a recall for the same issue multiple years. Manufacturer says they can not help whatsoever.

- Hollywood, FL, USA