VB1 - NHTSA 19V-757 safety recall fca dealership not replacing defective egr cooler within a reasonable time period. Dealership repeatedly states parts are on back order. This issue has remained unresolved since October 2019.

- Sacramento, CA, USA

The contact owns a 2018 Ram 1500 classic. The contact initially received a notification of NHTSA campaign number: 19V757000 (engine and engine cooling) however, the parts to do the repair were unavailable. The manufacturer was contacted and confirmed that the parts were available for the recall remedy. The contact had taken the vehicle to napleton's northlake Chrysler Dodge Jeep Ram (3701 northlake blvd, lake park, fl 33403) on three separate occasions and each time the contact was informed by the dealer that the parts were unavailable. The contact stated that as month's went by, coolant began to leak out of the exhaust and the vehicle began to overheat while driving at various speeds as the temperature indicator would show the vehicle running hot. The manufacturer was then notified of the failure and the contact was informed to no longer drive the vehicle; they offered no further assistance for her failure. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 28,000.

- Palm Beach Gardens, FL, USA

In Oct 2019, I received the recall notice for the egr cooler (NHTSA recall number19V-757), but there was no remedy. Around 6/13/20, my check engine light came on. The decoder said it was the egr cooler. I brought my truck to the dealer, but they said they couldn't fix it because the new part hasn't been issued by Chrysler. I opened a case with fca and my case manager told me to take my truck back to the dealer so they can put a new defective part in my truck so I could still be able to drive it. The next day, I brought my truck back to the dealership and it has been there ever since. On 7/13/20, I received a call from the service manager who said fca released the new part and that I would get my truck back in a few days. After a few weeks passed by, the service manager told me he was misinformed about the new part and that they don't have it and they don't know when the part will be available. I filed a lawsuit under California's lemon law. I just want fca to buy back my truck, so I can replace it.

- La Mesa, CA, USA

Without warning or apparent cause, remote start resulted in 'click' sound. Attempted to start with push button and did not turnover. Received jump. After parking and returning, issue resumed. Discovered necessity to keep pushing start button until very, very rough and resistant turnover initiated. Once engine is on, no issues (other than blank 'fuel economy' and 'vehicle info' screens.) check engine light illuminated. Problem persists, accessories operational. Odb 2 code: P1df3

- Buckeye, AZ, USA

The contact owns a 2018 Ram 1500. The contact stated that the check engine warning light was illuminated. Additionally, a warning message on the instrument panel stated that the vehicle would no longer start within 14 miles. The vehicle was taken to St. Helens Chrysler Dodge Jeep Ram (57895 columbia river hwy, Warren, or 97053, (503) 836-7944) who stated that the diesel exhaust fluid needed to be replaced. The vehicle was repaired twice however, the failure persisted. The manufacturer was not made aware of the issue. The approximate failure mileage was 49,418.

- Portland, OR, USA

The contact owns a 2018 Ram 1500. The contact received notification of NHTSA campaign number: 19V757000 (engine and engine cooling) however the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact phoned gresham Chrysler Dodge Jeep Ram (1301 South, us-31 ste 2, greenwood, in 46143), and was informed that the part was not available. The manufacturer was made aware of the issue and informed the contact that parts would be available June 18, 2020. The contact had not experienced a failure. Part distribution disconnect.

- Gresham, OR, USA

Diesel ecodiesel engine catastrophic failure while driving in mountainous area. Lost all power immediately and resulted in interference with steering, brakes, and need to move off of the roadway to avoid other traffic. Vehicle only has 11,300 miles, failure occurred without warning.

- Willard, NC, USA

Erg cooler leak

- Waterford, CA, USA

Recall vb!/NHTSA 19V-757, when I got this recall a couple months ago I went to my dealer and was told the parts would be available in April, called April 16th and was told that they have a lot of vehicles on the lots that need to be fixed first and check back in June to see if the parts are available for my vehicle. When I lookup the problems many of the same vehicles like mine are burning in just a short time. I am very concerned that this has not been a priority for the dealer or manufacture. I am not driving this vehicle as much as I want to, also not allowing my grand children in the vehicle. Lookup eco diesel Ram trucks on youtube and watch them burn.

- Dade City, FL, USA

Ecodiesel engine failed at 38,000 miles. Main journal bearing allowed crankshaft to slip. The vehicle was in motion on a highway at highway speeds. Experienced severe engine shake.

- Phoenix, AZ, USA

I was notified of a recall VB1 for the egr on my ecodiesel, took the truck to the dealership on 1/18/20 for inspection of the egr. Was informed no parts were available, nor would they be available until at least the end of April. Was informed trucks that used antifreeze coolant due to cracked egr would get replaced/repaired first. My truck has appetite for coolant, have used a bit over 2 gallons since new. You can smell coolant, one would think there was a leak, was informed it was the cracked egr. Coolant in the combustion chamber will cause premature engine failure. My truck was not returned to me until 2/25/20 because of other needed work. My fuel mileage has been well below the epa rated 27 mpg, is it because of the egr" I had family emergency in calif and I planned to drive there from my home here in ak, but dealership did not recommend driving that far because of possible engine failure along the way. I tried trading the truck for another one, but no dealership will take a truck in in trade with a open recall like this! not even a Ram dealership! I don't have any options except wait and now that the the nation is having coronavirus problems, how much longer will I wait for parts" this defect can cause fire or possibly accident due to engine failure

- Wasilla, AK, USA

I just wanted to chare this with you guys my Ram 1500 ecodiesel is still not fixed along with everybody else the VB1 recall fca is draining there feet the truck has been in service four times now and I am still losing coolant and there it I keep asking when are the correct parts going to be available to me and I get the same answer dealership says we dont know nothing call fca you call them and they say no remedy in site that they are working on the problem it's been almost 6 months now and still no parts available for the problem something needs to be done and very soon I thank you rafael.

- Blythe, CA, USA

Got the recall, took it to my dealer and they said it's not much of a problem, and when the fix is available they would let me know. Went online and seen several of the trucks like mine have been totaled from a fire, and they burn pretty fast. The dealer stated that the fix should be available sometime in April.

- Dade City, FL, USA

Severe power lag from the time you push the accelerator to the time the vehicle actually increases speed. Fuel mileage has decreased 30%. this is a problem while driving the vehicle.

- St. Paul, KS, USA

I want to report a safety concern. The concern is already aware by the manufacturer but I want to address the potential risk it put our family in. The recall is known as the vb! or NHTSA # 19V-757. We bought this truck to have a nice and reliable car to Transport our 1 year old child in. Our last 2012 Jeep Grand Cherokee left us stranded in the middle of the rode with our kid due to the computer telling all injectors to stay open and resulting in the motor hydro-locking itself. We took out financing to purchase and the great 2018 ecodiesel Dodge Ram. Just 2 months into owning this my wife lost all power going down the freeway. She reported mass amount of smoke coming from the hood and thank god she managed to merge over all lanes and to the best of her ability with no power got the truck off the highway by about 5 feet and then quickly turned off the motor and distanced her self from the truck. She called me in complete panic. This story would be much different if our child was strapped into the car seat on this particular drive. Since this occurrence the truck has been parked in over flow at my local dealership and continues to sit until Fiat discovers a correct repair to the cracking egr. I warn you to all your family members that you haul down the road in your ecodiesel. This is a real concern! dealership has confirmed this was a result of the VB1 recall. Their was no exterior damage to the truck as the motor was quickly shot off. The intake manifold needs to be replaced, and a new turbo is also needed. I am no sure of what other internal engine components are needed replacement.

- Ramona, CA, USA

The contact owns a 2018 Ram 1500. The contact received notification of NHTSA campaign number: 19V757000 (engine and engine cooling) the contact called the don davis motor company Inc dealer (979-543-329, located at 2011 N mechanic St, el campo, tx 77437) and it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact was provided a case number: 74969581. The contact had not experienced a failure. VIN tool confirms parts not available.

- Ganado, TX, USA

The contact owns a 2018 Ram 1500. The contact received notification of NHTSA campaign number: 19V757000 (engine and engine cooling). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called hernstein Chrysler Dodge Jeep (located at 133 marietta rd, chillicothe, oh 45601, 740-773-2200) and was informed that the part was not available. The dealer diagnosed that the vehicle had micro fractures in the egr. The dealer advised the contact not to park the vehicle near his home due to it being at a high risk of catching fire because of the fractures in the egr. The manufacturer was made aware of the failure and provided a case number. The manufacturer also informed the contact that they were unable to provide a loaner vehicle. The approximate failure mileage was 26,000. Consumer stated that the vehicle was taken to dealer on 10/24/2019. Manufacturer issued a recall and informed consumer that parts to fix the issue would not be available until June 2020.

- Circleville, OH, USA

My vehicles has had a 2 recalls and have also taken in for repair. Recently I had to take it for a ticking noise, they found that the ticking noise was due to an exhaust leak on the right exhaust manifold. Every several months there's a new issue found with my vehicle.

- Panorama City, CA, USA

The back up camera goes out and black outs at times. Sometimes it looks like a old tv with wavy lines. The drivers window controller, you have the ability to use auto down and auto up. At times, you must hold up on the window switch to make the window go up. The headlights come on when you enter a dark garage and when you pull out they stay on. My vehicle does not have daytime running lights. The headlights will come on during morning with full sunshine. Sometimes there is a very loud knocking coming from the motor. Sounds love like a bad valve.

- Clinton, MS, USA

While driving the vehicle lags power to move vehicle for about a 4 sec delay then power will move the truck absolutely a safety issue especially when the vehicle is cold form a stop. Happens every time I drive the truck.

- Ecorse, MI, USA