I receive several recall notices on egr cooling system and dealers complain they don't have parts to do replacement. This has been going on over a year. I have been told that there have been fires as a result. Can you investigate this situation. Dealers in redding, red bluff, and chico, ca say they do not have parts and don't know when they will get them. Thank you.

- Red Bluff, CA, USA

Noticeable ticking sound from engine bay when the vehicle is started. The sound continues and gets faster when driving down the road and onto the freeway. The sound is caused from a defect in the design of the exhaust manifolds. They warp from the heat of the engine and snap the bolts that hold them to the engine block. Problems that this causes; - leaking exhaust trips the O2 sensor changing the fuel trims and causing the vehicle to run rich. The vehicle always running rich effects the eco mode and vehicle performance thus causes long term damage. - when the bolts snap off they drop out the bottom of the vehicle and become a projectile that hits the windshield of unsuspecting drivers and cause accidents. - heat caused from the heat shield falling off and the exhaust manifold being loose causes wires in the engine bay to melt and fray. This causes electrical malfunctions to major systems in the vehicle to include safety systems that keep the driver and passenger safe. - leaking exhaust causes erosion to the engine block and the exhaust manifold as it warps even more. This malfunction is a hazard to not only the driver and passenger of the vehicle but also unsuspecting drivers on the road that will be come victims to projectiles from this defect. Recall immediately to save lives!

- Azle, TX, USA

I recently purchased a 2018 Ram 1500 diesel with 23,000 miles from carmax. There is a recall, VB1, on the truck. The parts required to fix the recall are unavailable in a timely manner. I contacted 7 Ram dealerships in my area to discover each has a waiting list for the parts of 70 to 200 vehicles because the parts are "restricted"; only 1 part may be ordered per week by any dealership. Therefore, the actual time required to repair the defect is at minimum is 1 to 3 years at that rate. According to the recall VB1 there is a risk of a potential vehicle fire. I contacted Chrysler (fca) customer service and was told there is nothing that can be done to get the parts faster to the dealers since they are restricted to 1 part per order per week, that there is no eta of when, if at all, the supply of parts will be increased. I am filling this complaint so perhaps others will not suffer the same problem if they purchase a used Ram truck with this recall.

- So. Lake Tahoe, CA, USA

The contact owns a 2018 Ram 1500. The contact stated that while the vehicle was parked, the contact noticed that oil was leaking from underneath the vehicle. The vehicle was taken to an independent mechanic where it was diagnosed with a cracked engine filter housing and coolant unit. The vehicle was not repaired. The contact received notification of NHTSA campaign numbers: 18V332000 (electrical system, vehicle speed control) and 19V347000 (latches/locks/linkages) however, the parts to do the recall repairs were unavailable. The dealer central Chrysler Jeep (56 boston-providence turnpike, norwood, MA 02062) was contacted and confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the issue. The failure mileage was 72,000. Parts distribution disconnect.

- Millis, MA, USA

On February 1, shortly after 9:00 pm central the engine shut off while I was on the interstate. I was in the left hand lane, having just passed as semi a bit earlier. I instinctively tried to start it while it was moving, causing the headlights to go off while I'm doing 75 mph. At that point started to pull over, though I could barely see the concrete divider and had tried to keep the tires on the rumble strip as I slowed down until I could see the barrier better. Once pulled over, I got it in park, started it, and was able to get home with no issue. When the engine shut off the dash lit up then went out like it would when you turn the ignition off. It's a miracle we did not hit the divider or the semi behind us didn't hit us.

- Topeka, KS, USA

My local dealer said they don't have the egr parts that are recalled

- Vancouver, WA, USA

The dealership informed me of a recall. I attempted to schedule the vehicle for the recall repair but was told that a limited supply of parts would not allow the repairs. I have been put on a waiting list that according to their timeline, could be several years long.

- Anza, CA, USA

While backing up the vehicle stopped, bells went off in vehicle, the P light on the shifter and dashboard began flashing, a message appeared in the dash message center stating to apply the parking brake. I shut the vehicle off but only could turn the key to accessory. The vehicle wouldn't shift to park. The vehicles electrical system wouldn't shut down, I couldn't remove the key. While stopped I opened the owners manual to review the transmission section and it explained that if the issue occurs to follow printed procedure. Eventually I was able to shut down the electrical system. The issue is that this could been a more serious issue if I wasn't backing into my own driveway. This wouldn't turned out well if I was backing into a busy street. I have a video available of the lights flashing. I attached a still photo of the dash.

- Nashua, NH, USA

Reference NHTSA recall 19V-757 issued in Oct 2019: Almost a year later now and my local Ram dealer still is telling me they don't have in stock part to use on my truck per recall. Inexcusable. Please press Dodge to get this recal done.

- Mcgregor, TX, USA

VB1 - NHTSA 19V-757 safety recall fca dealership not replacing defective egr cooler within a reasonable time period. Dealership repeatedly states parts are on back order. This issue has remained unresolved since October 2019.

- Sacramento, CA, USA

The contact owns a 2018 Ram 1500 classic. The contact initially received a notification of NHTSA campaign number: 19V757000 (engine and engine cooling) however, the parts to do the repair were unavailable. The manufacturer was contacted and confirmed that the parts were available for the recall remedy. The contact had taken the vehicle to napleton's northlake Chrysler Dodge Jeep Ram (3701 northlake blvd, lake park, fl 33403) on three separate occasions and each time the contact was informed by the dealer that the parts were unavailable. The contact stated that as month's went by, coolant began to leak out of the exhaust and the vehicle began to overheat while driving at various speeds as the temperature indicator would show the vehicle running hot. The manufacturer was then notified of the failure and the contact was informed to no longer drive the vehicle; they offered no further assistance for her failure. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 28,000.

- Palm Beach Gardens, FL, USA

In Oct 2019, I received the recall notice for the egr cooler (NHTSA recall number19V-757), but there was no remedy. Around 6/13/20, my check engine light came on. The decoder said it was the egr cooler. I brought my truck to the dealer, but they said they couldn't fix it because the new part hasn't been issued by Chrysler. I opened a case with fca and my case manager told me to take my truck back to the dealer so they can put a new defective part in my truck so I could still be able to drive it. The next day, I brought my truck back to the dealership and it has been there ever since. On 7/13/20, I received a call from the service manager who said fca released the new part and that I would get my truck back in a few days. After a few weeks passed by, the service manager told me he was misinformed about the new part and that they don't have it and they don't know when the part will be available. I filed a lawsuit under California's lemon law. I just want fca to buy back my truck, so I can replace it.

- La Mesa, CA, USA

Without warning or apparent cause, remote start resulted in 'click' sound. Attempted to start with push button and did not turnover. Received jump. After parking and returning, issue resumed. Discovered necessity to keep pushing start button until very, very rough and resistant turnover initiated. Once engine is on, no issues (other than blank 'fuel economy' and 'vehicle info' screens.) check engine light illuminated. Problem persists, accessories operational. Odb 2 code: P1df3

- Buckeye, AZ, USA

The contact owns a 2018 Ram 1500. The contact stated that the check engine warning light was illuminated. Additionally, a warning message on the instrument panel stated that the vehicle would no longer start within 14 miles. The vehicle was taken to St. Helens Chrysler Dodge Jeep Ram (57895 columbia river hwy, Warren, or 97053, (503) 836-7944) who stated that the diesel exhaust fluid needed to be replaced. The vehicle was repaired twice however, the failure persisted. The manufacturer was not made aware of the issue. The approximate failure mileage was 49,418.

- Portland, OR, USA

The contact owns a 2018 Ram 1500. The contact received notification of NHTSA campaign number: 19V757000 (engine and engine cooling) however the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact phoned gresham Chrysler Dodge Jeep Ram (1301 South, us-31 ste 2, greenwood, in 46143), and was informed that the part was not available. The manufacturer was made aware of the issue and informed the contact that parts would be available June 18, 2020. The contact had not experienced a failure. Part distribution disconnect.

- Gresham, OR, USA

Diesel ecodiesel engine catastrophic failure while driving in mountainous area. Lost all power immediately and resulted in interference with steering, brakes, and need to move off of the roadway to avoid other traffic. Vehicle only has 11,300 miles, failure occurred without warning.

- Willard, NC, USA

Erg cooler leak

- Waterford, CA, USA

Recall vb!/NHTSA 19V-757, when I got this recall a couple months ago I went to my dealer and was told the parts would be available in April, called April 16th and was told that they have a lot of vehicles on the lots that need to be fixed first and check back in June to see if the parts are available for my vehicle. When I lookup the problems many of the same vehicles like mine are burning in just a short time. I am very concerned that this has not been a priority for the dealer or manufacture. I am not driving this vehicle as much as I want to, also not allowing my grand children in the vehicle. Lookup eco diesel Ram trucks on youtube and watch them burn.

- Dade City, FL, USA

Ecodiesel engine failed at 38,000 miles. Main journal bearing allowed crankshaft to slip. The vehicle was in motion on a highway at highway speeds. Experienced severe engine shake.

- Phoenix, AZ, USA

I was notified of a recall VB1 for the egr on my ecodiesel, took the truck to the dealership on 1/18/20 for inspection of the egr. Was informed no parts were available, nor would they be available until at least the end of April. Was informed trucks that used antifreeze coolant due to cracked egr would get replaced/repaired first. My truck has appetite for coolant, have used a bit over 2 gallons since new. You can smell coolant, one would think there was a leak, was informed it was the cracked egr. Coolant in the combustion chamber will cause premature engine failure. My truck was not returned to me until 2/25/20 because of other needed work. My fuel mileage has been well below the epa rated 27 mpg, is it because of the egr" I had family emergency in calif and I planned to drive there from my home here in ak, but dealership did not recommend driving that far because of possible engine failure along the way. I tried trading the truck for another one, but no dealership will take a truck in in trade with a open recall like this! not even a Ram dealership! I don't have any options except wait and now that the the nation is having coronavirus problems, how much longer will I wait for parts" this defect can cause fire or possibly accident due to engine failure

- Wasilla, AK, USA