10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
4,233 miles

About These NHTSA Complaints:

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« Read the previous 20 complaints

problem #54

Dec 142020

Outback

  • 5,700 miles
I was driving on the freeway and my windshield cracked at the passenger side bottom as the crack traveled up the windshield. I did not notice anything hit it.

- San Diego, CA, USA

problem #53

Mar 152020

Outback

  • 5,000 miles
I bought a certified Subaru Outback 2019 in February 2020 with 4500 odometers reading. While I was driving my car on the highway on March 15, 2020, a tiny stone hit on my windshield and cracked my windshield. I replaced it on June 17, 2020 which cost me $960.

- Jersey City, NJ, USA

problem #52

Aug 232020

Outback

  • 35,800 miles
Windshield cracked on its own (clearly no point of impact). Started at the base of the windshield, about 3 inches to the right (passanger) side of the midline. Propagated throuhgout the whole windshield and needed to be replaced.

- San Antonio, TX, USA

problem #51

Oct 312020

Outback

  • 29,000 miles
Driver's side vent window shattered without impact on 10/31/2020 while in transit southbound on route 28 near highlands park bridge near pittsburgh, pa., moving at approx. 55mph. Driver's side was facing towards a river separated from northbound traffic by an approx. 40 foot drop. No traffic was in front/behind/to the passenger's side at the time.

- Sarver, PA, USA

problem #50

Nov 032020

Outback

  • miles
I just experienced my second windshield breakage and was not hit by a rock, object, etc. Both times I was driving on an interstate (I95 in Florida). The first time (2019) was mid afternoon, low traffic pattern. The most recent time (Nov 2020) was approx 5:45am on interstate 95 North headed to work. There was no traffic in either direction for miles.

- Palm Coast, FL, USA

problem #49

Jan 152020

Outback

  • miles
Have 10,000 miles on my 2019 Subaru and have been stranded twice because of batterie. Subaru have changed two batteries so far

- Minnetonka, MN, USA

problem #48

Sep 102020

Outback

  • 34,000 miles
I have owned this vehicle since late May 2019 and I have had to replace 4 windshields due to cracks that developed from both minor rock strikes and when nothing has damaged it.

- Chapel Hill, NC, USA

problem #47

Sep 012020

Outback

  • 20,000 miles
The car was purchased certified pre owned with less than 20000 miles. After I got my first car wash noticed thousands of pit in the window. They had it super covered with a compound the wash took off. Now for no reason a huge crake went through the windshield! warranty of course won't cover it. Wham!!! $$1000 repair! I have had car less then three months.

- Elk Grove, CA, USA

problem #46

Aug 202020

Outback

  • 14,000 miles
Driving down the interstate and my sunroof explodes. There were no cars around. No indication of something hitting it, especially considering I had a large cargo roof box covering the windshield. If something did hit it, it would have been an impossible angle to clear the roofbox but also not make any other marks on my car? I have had the car for two weeks. Thankfully had the sunshade closed because if not, glass would have exploded into the car and onto me driving as well. Now the glass was spewed over the interstate and I have an obvious unlocked entry point into my car. When it exploded, it sounded like a shotgun blast. I thought I was being shot at.

- Davis, CA, USA

problem #45

Aug 242020

Outback

  • 18,895 miles
We bought our 2019 Subaru Outback in may, 2019. Before we had 1000 miles, a rock hit the windshield and cracked it. First replacement/recalibration. The vehicle was sitting in the garage in February 2020 when I noticed a crack across the windshield. A second replacement/recalibration. This morning (8/24/2020) when I got in my car in the parking lot to return home from md va I noticed my third cracked windshield. I will be replacing it soon. I have comprehensive coverage through geico, so I have no out-of-pocket expenses, but I believe that something must be lacking in the design or quality of the windshield to have it crack three times in 15 months.

- Southport, NC, USA

problem #44

Aug 142020

Outback

  • 21,000 miles
Front windshield is cracked in same location, two separate events, over a period of 4 weeks. Each time the crack appears to originate in the top center of the windshield and then the crack migrates to the center of the windshield.

- Seffner, FL, USA

problem #43

Dec 012019

Outback

  • miles
My windshield have been replace 3 times in the last 8 months do to stress cracks henderson glass is not going to replace them again they are saying that is a manufacturing issue. Please help this cant be happening I already pay $600 for

- Brooklyn, MI, USA

problem #42

Jul 222019

Outback 4-cyl

  • 0 miles
I am submitting a formal complaint regarding the Subaru windshield class action lawsuit. I am the fleet manager of a large company. We recently purchased about 30 2019-2020 Subaru vehicles including the Outback, forester and legacy. Approximately, 1/3 of them experienced a random windshield break. All of them have been replaced. 3 of those replaced, cracked again. I've received no assistance from Subaru and my drivers receive no warranty assistance from the dealerships. I'd like to speak to someone to add my complaint to the growing list of other complaints. I understand the lawsuit could take some time before a final decision, I want to make sure our vehicles are included. Thank you

- Dublin, CA, USA

problem #41

Jul 022020

Outback

  • 11,300 miles
Driving on highway and windshield spontaneously cracked 3 inches. No impact from rock. Haven't driven since and it's now cracked halfway across the windshield. Definitely a defect.

- Edina, MN, USA

problem #40

Apr 182020

Outback 6-cyl

  • 18,800 miles
Windshield spontaneously cracked. Subaru replaced under warranty and about 5 months later the replacement also spontaneously cracked. Subaru has claimed "outside influence" caused the replacement to crack and has decline to replace again under warranty. Both times the cracking happened during a snowfall while parked in the driveway.

- Bellvue, CO, USA

problem #39

May 162020

Outback 4-cyl

  • 25,000 miles
The windshield is cracked. I went out to my car on May 16 and on the front windshield there was a "Y" shaped crack going up from the bottom middle of the windshield. When I went back outside on May 18, the crack had spread about 4 inches toward each side of the windshield. On May 21, the crack had spread more and is curving around. The car was parked in my driveway when all of this happened.

- Aubrey, TX, USA

problem #38

May 092020

Outback 6-cyl

  • 10,200 miles
Windshield has cracked for no apparent significant reason. This was noticed in the morning upon getting in the vehicle and starting to drive.

- Englewood, CO, USA

problem #37

May 142020

Outback 4-cyl

  • 9,800 miles
My car would not start (today, O5/14/2020), I had to call road assist, and person who jump started my car told me that there is a problem with this particular model, Subaru Outback 2019, for example today he had to jump start 3 cars exactly like mine (Subaru Outback 2019). He told that battery should not go bad this fast, that something is draining it and I should schedule appointment with dealership asap to fix the ongoing problem to avoid future hardship. I have 9800 miles on my car.

- San Antonio, TX, USA

problem #36

Feb 202020

Outback 4-cyl

  • 7,839 miles
Unknown it was parked in the garage for 2 days, when I came out there was a crack in the windshield.

- Alpharetta, GA, USA

problem #35

Nov 302018

Outback

  • 0 miles
I believe the problem is with the eyesight driver assist if this is associated with the cruise control. I have the car set at 3 car lengths & use cruise always. On the highway when cruise is set to 70 - with or without following another car - I will look down and I find myself going 85 miles an hour. This happens every time I drive on the highway. Other problem is the safety feature of staying in one's lane. I have never had to hold onto a steering wheel to keep control over the vehicle like I do now. It over-corrects and I have actually been thrown into another lane. This is most dangerous on the highway. I have had this problem since getting the car and have reported it and have been blown off by Subaru dealership where I bought the car as well as a local Subaru repair shop

- Fond Du Lac, WI, USA

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