10.0
really awful- Crashes / Fires:
- 21 / 0
- Injuries / Deaths:
- 18 / 0
- Average Mileage:
- 21,567 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
2013 Volkswagen Passat. Consumer writes in regards to parts not available to repair driver airbag inflator recall. The vehicle was a lease. The consumer turned the vehicle in, before the lease ended due to air bag recall.
- Minneapolis, MN, USA
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Lincrost, NJ, USA
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign numbers: 16V078000 (air bags) and 15V483000 (air bags). The parts needed for the repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.
- Goshen, IN, USA
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure. Parts distribution disconnect.
- Sunderland, VT, USA
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign numbers: 16V171000 (electrical system) and 16V078000 (air bags) and stated that the parts needed for the repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Houston, TX, USA
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags). The part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Glendale, CA, USA
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags) and stated that the part needed was unavailable to perform the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Lake Mary, FL, USA
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Cape Coral, FL, USA
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Updated 09/20/16 updated 10/18/16.
- Lake Helen, FL, USA
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
- Warwick, RI, USA
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Baltimore, MD, USA
The contact owns a 2013 Volkswagen Passat. The contact stated that the recall notice for NHTSA campaign number 16V078000 (air bags) was received in April of 2016. After contacting the dealer and the manufacturer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure. Updated 09/06/16 updated 09/08/16.
- San Reno, CA, USA
Takata recall to whom it may concern, on April 2016, I received a safety recall letter from Volkswagen regarding the safety recall 69M9-takata sdi driver frontal airbag. I called my local Volkswagen dealer and they said they still do not have the parts. On May 6, 2016, I called your customer care to express my concern regarding this issue. Today is June 20, 2016 and still do not have a letter from Volkswagen to fix my recall. I am very concern, scared and stressed about this safety recall. As it was mentioned in the letter, 'takata has reported that the driver frontal airbags are designed to deploy. In the event of an inflator rupture, metal fragments could pass through the airbag cushion material, which may result in serious injury or death to vehicle occupants.' I have also read an event where a fatality accident of a young lady from this takata airbag. I am scared for myself and my children when I drive this vehicle. I am a single mother who purchase this Volkswagen knowing and trusting the name of the quality of this vehicle, but now I worry. I drive this vehicle every day. I only ask is to fix this recall as soon as possible. If the parts is truly not ready, at least provide us a rental car while waiting for it to be fixed.
- Daly City, CA, USA
Steering wheel too tight especially when turning right or left. Unsafe feeling. Air bag light on.
- Pasco, WA, USA
Takata recall. The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 15V313000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. The contact had not experienced a failure. VIN tool confirms parts not available.
- Lake Worth, FL, USA
2013 Volkswagen Passat. Consumer writes in regards to no communication from customer service regarding emissions issues or airbag recall repairs. Consumer states wants to be considered for buy-back program. The consumer stated two weeks ago, the nitrogen emissions sensor came on due to the ongoing issue with the emissions system.
- Oxford, ME, USA
As a lessor or 2013 volkswagon Passat SE, I am very disappointed with your company for not informing me about an important recall information, impacting my safety. I see that this recall was issued in Feb, 2016, but I have'nt received any notice until now. Please issue me a credit for this big mistake on your company's part. Please waive all my closing cost and end of lease fees.
- Fremont, CA, USA
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA campaign number: 16V078000 (air bags). However, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
- Pennington, NJ, USA
Takata recall we received the takata recall letter informing us of potential harm from defective airbags. We called the dealer where we got the car, they were not sympathetic, their response was "we dont know, you'll have to call somewhere else. We were told they do not have parts, so they cannot repair, there is no recourse yet and no loaners will be provided. We called VW Corp, and was advised that in their opinion, the vehicle is not safe to operate, and that they themselves would not put their family in the car and drive under these conditions. They also advised no recourse and no loaner. We called VW credit, they said we would turn our lease in early, but would have to pay early termination fees and possible balance at auction. We do not feel safe driving this car. We shouldn't have to pay out of pocket for a rental for a defect that was not our fault. We would like to either turn in the vehicle with no fees or early terminations, or be provided a loaner or car rental until the vehicle can be fixed.
- Glendale, CA, USA
- Houston, TX, USA