10.0
really awful- Crashes / Fires:
- 1 / 1
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 42,058 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The passenger side door ajar light stays on and the interior lights even when the door is shut. I have to slam the door hard 4-5 times to get it to go off. While driving down the road the light will come on and the alert to "shift to park". I took it to a Ford dealer who charged me $80 to say there was nothing wrong. I came home, knowing this wasn't right and found numerous complaints online about the same issue. Ford needs to place a recall on this.
- Grassflat, PA, USA
The driver side door keeps reading door ajar even tho the door is closed. It happens not only when the car is off and we go to lock it, but while we are driving as well. In the middle of driving the car will begin to make alert sounds, the lights will come on, and it will alert us to put the car into park. When we do park and go to lock the car, the dome lights stay on until the timer shuts them off because it is still registering the door as ajar. My main concern with this problem is that we have a newborn and the safety issues with driving this vehicle while alerts are going off is very troublesome. I have set an appointment up with the Ford dealership to look at the door, but after reviewing the gross number of complaints about this same issue, it is mind blowing to me that Ford has not stepped up and addressed this issue yet. How are you suppose to feel comfortable driving if the car is constantly alerting and telling you that your driver door is open?
- Macungie, PA, USA
The system is showing a "door ajar" alarm, drivers front door. Initially I thought it was just because I did not close the door enough so I just opened it, and pulled a little harder and the alarm went away. I drove the car for a few days and one morning when it was frosty I closed the door and the "door ajar" alarm posted again. I opened the door and closed it several times and the alarm went away. From this I thought the striker needed to be adjusted, I thought, "how is it possible that the door switch could have failed on a vehicle that is only 1.5 years old?". I drove the car for a few more days and at this point the alarm was posting about 50% of the time. Around the beginning of December the alarm began posting all the time. Now, it posts nearly 95% of the time with only a few times where it does not. The issue with this alarm is twofold: 1) it keeps the dome lights on because the system does not see that the door is closed when you get out of the car and lock it, thus the timer must time out (around 20 minutes) and the lights turn off. 2) this prevents the doors from being locked while driving. The last one is the one that I have a problem with because this, to me, is a safety concern.
- Issaquah, WA, USA
The door ajar sensor went on. When that goes on when backing up you can't see because the dome lights stays on causing a dangerous situation. It creates a glare making it hard to see what is behind you. The dome light will finally shut off when you go forward when a certain speed is meet. Also when the dome light is on because of the sensor it will not lock the door. This sensor on my car was cleaned on 7/31/14 by a Ford dealer. This only lasted about six month and I just had it the door latch replaced on 1/13/15 because of the same problem. Recently I was stuck in traffic because a snow storm in which it took me 2-1/2 hours to get home. My typical commute home is 45 minutes. While I was in traffic 5:00 pm on 1/8/15 the door ajar sensor came on. The traffic was moving slow, my dome light came on and stayed on for over an hour which creating a glare while driving. It would never shut off because I never reached the forward speed fast enough to turn it off, also every time I let my foot off the break a bell would sound. I have spoken to our local Ford dealer and they said they can't do anything about this until Ford issues a recall. It is documented all over the internet that this is a common problem with Ford Edges. I feel that with the glare caused by the dome light staying on creates a hazard to both me and my family and Ford should have the responsibility to do something about this.
- Rosemount , MN, USA
Drivers door reading door ajar when the door is not ajar. Opened and closed multiple times and sensor will still not read that door is closed sometimes. Can be driving down the road when door is obviously closed and sensor will start alarming and dome light comes on.
- New Creek, WV, USA
Drivers door ajar light is coming on while driving. Doors will not lock with this on which is a safety hazard. Door ajar light continues to come on and the alert chime sounds. I have not taken this vehicle in for service for this issue due to the numerous complaints I have read and Ford not taking care of the cost to repair this issue. I feel that Ford should cover this since it is a safety issue.
- Alton, IL, USA
Driver door latch sensor does not recognize that door is closed. Started as intermittent problem now alarm is on all the time. Can hear switch click when manually operated but door ajar alarm will not go out. This prevents various other things from operating properly including safety features. This is obviously a defective part that Ford has installed in many of their vehicles. Every where I turn there are people complaining about this same problem. Most of these cars are not even 2 years old.
- Draperr, UT, USA
Driver side door says it's not closed and lights stays on in dash saying door is ajar, bell rings and interior lights won't go off, after several times of slamming the light goes out. It's something to do with the lock sensor, but Ford has not recalled it. I tried spraying wd- 40 in lock area really didn't help it. Was told it would cost 300.00-500.00 to repair. Come on Ford"????"
- Hurdle Mills, NC, USA
When close door it says door ajar and door ajar comes on and dome light stays on. This happens about 60 percent of the time.
- Garwin, IA, USA
Drivers door is closed but the door ajar light and the interior lights stay on. Some time turns on while driving.
- Ponce, PR, USA
"door ajar" light will not go off and interior lights and panel light lights will not go off after door is shut and locked. Have to reopen door and start engine, open and close driver door several items to get interior lights, panel lights and "door ajar" light to go off. Only happens with driver door.
- Independence, MO, USA
The contact owns a 2013 Ford Edge. The contact stated that the door ajar warning light remained illuminated when the doors were closed. The contact mentioned that the failure caused the interior lights to remain illuminated when driving and the doors to be unable to lock. The vehicle was taken to a dealer, who reset the computer but the failure recurred. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 40,000.
- Amherst, OH, USA
The contact owns a 2013 Ford Edge. The contact stated that the sensor on the door latch failed to detect that the door was closed in order to lock the doors. The contact mentioned that the front drivers side door needed to be opened and closed multiple times for the sensor to detect the doors. The failure occurred on several occasions. The vehicle was taken to the dealer, who diagnosed that the latch assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 30,000. Updated 2/3/15 the consumer stated Ford paid for the entire repair. Updated 02/18/15
- Bloomingdale, IL, USA
The door ajar light comes on I N driver door almost everytime you shut the door no matter how hard you slam it. It takes several times for B the signal to go off. This a huge safety hazard. While driving the door ajar light will come on randomly and all the interior lights will come on making it hard to see at night. Also the doors will not lock if the door ajar signal is turned on. This is ridiculous and I am not happy. This is a newer vehicle and this should be recalled. The dealership wants 500 to fix this. When this is a manufacturer issue!
- Zephyrhills Fl , FL, USA
The door ajar light will come on along with interior light at random times. It happens when first entering the vehicle in the morning and also when driving at all times through the day. The only fix we've found is slamming the door shut a few times.
- Norman, OK, USA
Door ajar drivers side. Took it into Ford and they said it just needed to be cleaned, charged me 100. Now it is happening again 9 months later... annoyed.
- Santa Barbara , CA, USA
The driver door ajar light continues to come on. This results in continues alerts and beeps while driving and causes the interior lights to stay on when away from vehicle. No matter how hard I slam the door I continue to get a message that the door is ajar. This is a common problem among Ford Edge vehicles as described in many user forums online and should be recalled.
- Austin, TX, USA
Submission from constituent re 2013 Ford Edge engine stall. The consumer stated the steering wheel locked, the vehicle shook, and the check engine light illuminated, all within seconds of the vehicle stalling. The dealer was unable to find a problem.
- Halesite, NY, USA
Driver door ajar light stays on even though the door is closed.
- Thousand Oaks, CA, USA
- Amarillo, TX, USA