The contact-??s mother owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine overheated. The contact stated that the thermostat temperature gauge indicated that the engine was overheating. The vehicle was driven to the shoulder of the road and parked. The vehicle was towed to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the VIN was not covered under recall repair for the engine failure. The failure mileage was approximately 95,000.

- Worcester, MA, USA

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the "Service Engine Now" and "Engine Service Require" messages were displayed. The vehicle was taken to an independent mechanic, who replaced the water pump, but the failure persisted. The vehicle stalled while driving. The vehicle was towed to a transmission specialist, who replaced the transmission for the second time; however, the failure recurred. The vehicle was taken back to the independent mechanic, who replaced the alternator and coolant pump; however, the failure recurred, and the cause of the failure could not be determined. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 137,000.

- Snellville, GA, USA

When we purchased our "ford certified" 2017 ford escape it came with a "lifetime engine warranty" issued from (protective asset protection) also a "gold" certified warranty from the ford dealership. when my wife was driving our children to soccer practice the dash board lit up and told her the engine was overheating and she was forced to immediately pull over. thankfully there were no vehicles behind her or heading directly towards her on the two lane road at the time. this could have been very dangerous for my family and others on the road. ford dealership said this is a known problem and the only solution is to replace the engine. neither ford, our local dealership, or the lifetime engine warranty from (protective asset protection) would cover or assist with any help monetarily. we still are making payments for this "ford certified" vehicle so unfortunately we were forced to get a second loan to pay the $7,651.37 for the replacement engine. there are many people and vehicles having the same "Ecoboost Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL." isuue. PLEASE help!!!

- Cape Coral, FL, USA

Coolant intrusion causing engine damage. Unable to drive. Ford knows about it because they had a Customer Satisfaction program 21N12 but only made coverage last until November 30, 2022. There needs to be a recall NOW.

- Olathe, KS, USA

The contact owns a 2017 Ford Escape. The contact stated while driving at approximately 40 MPH, the vehicle shuddered, and lost motive power. The contact stated that the message "Engine over temperature" was displayed and the temperature gauge indicated that the engine was hot(H). Additionally, the contact observed an abnormal burning odor after exiting the vehicle. The vehicle was taken to a dealer where it was diagnosed with coolant intrusion in cylinder #3. The vehicle was in the process of being repaired. The manufacturer was notified of the failure. The failure mileage was approximately 94,000.

- Hutchinson, KS, USA

The contact owns a 2017 Ford Escape. The contact stated that when the vehicle was started, the engine was idling rough. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 51,000.

- Edgewater, FL, USA

Engine misfired, caused coolant leak into the engine causing a faulty engine and white smoke to go out the tail pipes.

- Cinncinati, OH, USA

Started having repeat misfires on #3 cylinder and high engine temperature warning. The coolant level is low every morning after the vehicle sits overnight. Misfire happens at initial start up and seems to clear as the vehicle is driven. I believe this condition is related to a known design flaw.

- Waycross, GA, USA

Coolant intrusion into the engine. Engine blown at 89,000. Always kept maintenance done at the dealership.

- Sarasota, FL, USA

coolant intrusion issues engines. This can cause corrosion, oil dilution, and contamination, which can lead to engine failure. misfiring and engine coolant leaking in the cylinders due to cracking in the engine block, I was told this is wrong with my suv and need a new engine! Cost 10,000

- Allison Park, PA, USA

The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was parked, the vehicle started, and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The contact stated that hours prior to the failure, the vehicle was serviced at the dealer for a scheduled oil change. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.

- Mount Vernon, MO, USA

We were driving, and soon the check engine light came on, And car started overheating, plugged in the scanner and found that cylinder 1 was misfiring, did and oil changed after and found that coolant was mixed in with the oil

- Fountain Valley, CA, USA

Vehicle over heated on the freeway on my way home. Engine light came on and info display said to stop driving immediately. Also had a loss of power reducing my speed to 25 mph. I pulled to the side of the road and opened hood. There was no coolant in the reservoir. I was able to get a ride to an auto parts store to purchase more collant. Took it to the ford dealer ship and the discovered coolant leaking into cylinder 2 and said a complete engine replacement was required. They quoted me $11,000 to replace. Found many similar issues posted online. Dangers included possible engine fire.

- Placerville, CA, USA

Known issue that is documented in detail here: Technical Service Bulletin 22-2229 [XXX] Coolant leaks into engine valves. Dealership says the entire engine block needs to be replaced. This occurred at 65,000 miles. THIS IS A WELL-KNOWN ISSUE. admitted by the Ford service tech and Ford car forums. Absolutely ridiculous. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Bloomfield Hills, MI, USA

Coolant leaking into engine caused by known 1.5L EcoBoost engine defect. I had no prior knowledge of CSP 21N12 until recently (as Ford did not send letters to owners or otherwise publicize this issue), and when I brought it to Ford's attention, I was told 1) that my VIN was not subject to CSP 21N12 even though it was subject to the precursor CSP 19B37, and 2) that I was outside the time and mileage limit (my car is under the mileage limit but just over the 8 year limit) despite the fact that the CSP was not attached to my VIN and therefore I would not have had any notice. Moreover, the issues began within the warranty period but since Ford did not inform owners of this issue, I assumed (as per my mechanic) that this was related to faulty spark plugs, ignition coils and fuel injectors. Ford has refused to repair this well-documented engine defect, even though this leak can cause engine fires. I do not understand why NHTSA has taken the position that this is not a safety issue that requires a formal recall.

- Washington, DC, USA

The engine in our 2017 Ford Escape 2.0 liter ecoboost has again died from coolant intrusion. This is the second engine since new. The first engine had 55k miles on it and the second one has died at 67k. Both engines have been destroyed by the coolant intrusion design flaw issue Ford has been well aware of but refuses to repair.

- Parma, OH, USA

The contact owns a 2017 Ford Escape. The contact stated that while idling and driving at approximately 30 MPH, the vehicle vibrated abnormally. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic where it was diagnosed that the engine was failing and might need to be replaced or repaired. The contact believed that the pistons were dryer than expected. The vehicle had not been repaired. The dealer was contacted, and it was stated there were no recalls but there were several Technical Service Bulletins that might relate to the failure. The dealer referred the contact to the manufacturer to verify if the vehicle was included in and TSB-??s. The manufacturer was made aware of the failure and confirmed that the VIN was not included in any recalls or TSB-??s. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 49,000.

- North Highlands, CA, USA

The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the engine misfired and the vehicle lost motive power. The contact noticed white smoke coming from the tailpipe. In addition, the low coolant level warning light was illuminated. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion into cylinder #2 and engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 110,000.

- South Jordan, UT, USA

Engine misfires/rough start, check engine light on, and coolant level leaks with coolant intrusion to the engine causing major risk of engine failure, fire, etc.

- Bloomington, MN, USA

There-??s was white smoke coming from my Escape and it ran rough. The check engine light came on so I took it to MB Automotive. He stated several codes stored in DTC, PO300, PO301, PO304, PO316, PO217, and PO1299. Engine has coolant intrusion into cylinders of the engine. Removed spark plugs and confirmed catastrophic damage to engine. Cost of repairs exceeds value of vehicle. I had no choice but to get a different car. I owned a Ford Focus where there was transmission issue. A class action lawsuit was launched against Ford at that time that I did not get involved in that lawsuit. No other dealership would take my Focus so I was forced to get another Ford (my Escape) and now this happened. I will not buy another Ford.

- Bartonville , IL, USA