10.0
really awful- Crashes / Fires:
- 5 / 9
- Injuries / Deaths:
- 4 / 0
- Average Mileage:
- 24,956 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Known problem with coolant leaking into cylinders could cause engine to seize at any moment while driving. Can-??t afford to replace engine, so I-??ll just keep driving it until it causes an issue-??
- Gig Harbor, WA, USA
Engine was overheating, found out no coolant in overflow, no engine code shown, took to Ford dealership. They found system was clearing out the codes and found coolant leaking into engine. Was quoted 10, $661.29 to replace engine They said my engine wasn't covered under the current recalls on the engines that are leaking coolant into the engine. They know of this problem, but mine wasn't one of them I attached the receipt from Lasco Ford that has details on it. Please let me know if you weren't able to view the receipt. Thank you
- Flushing, MI, USA
At 66,000 miles my car starting hesitating when the gas pedal was pressed. Car would accelerate very slowly. Took it to the local Ford dealer. They said the turbocharger needed to be replaced. I had to pay $3000 to replace a major engine component that was only 6000 miles over the warranty. I contacted Ford to discuss. Their rep put in a ticket and I was told Ford would look into this. Naturally Ford will not discuss my concern and will not provide some monetary compensation. Now the car is starting to act up again and hesitates when the gas pedal is pressed. In an emergency situation the car must react quickly to driver input. Not happening with this car!
- Waterford, CT, USA
The contact owns a 2017 Ford Escape. The contact stated while the vehicle was parked, the contact noticed a failure with the engine while attempting to start the vehicle. The contact stated that the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed as a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure a case was opened. The contact was referred to the NHSTA Hotline for assistance. The failure mileage was approximately 158,000.
- Hesperia, MI, USA
I am having coolant leaking into my engine. This is a known issue and with only 60k miles I am already have that issue and it was confirmed by my local Ford dealer.
- Parma, MI, USA
Diagnosis-Coolant intrusion into number 2 cylinder. check engine code misfire #2 cylinder causing engine to overheat and vibration with loss of power. Pulled over and let vehicle cool down and took it in for service. I-??m told a new engine is needed. I am also told by Ford my VIN is not included on their list of vehicles having same problem. I called Ford and apparently today is 17 days past campaign date to get immediate review. Ford customer care says Management will review but unable to say when. We really liked our Escape and hope Ford will come through with a good resolution timely.
- St Louis , MO, USA
Approximately six months ago, for few months the vehicle would misfire when trying to accelerate quickly or above 2500 rpms. It randomly went away and I had the car diagnosed, but since it was not having the issue at the time, I was told I would have to wait until it started back up in order to find out what was wrong. 2 months later (7/12/24), when I started the vehicle in the morning, it felt as though it was idling very high and vibrating. There were no signs in the 2 weeks leading up to this happening. The check engine light was also on. We took it to the Ford dealership and found there was coolant leaking into cylinder 4 and I need a new motor. Ford wants to charge me $7000 for a new motor.
- Saint Louis, MO, USA
The contact owns a 2017 Ford Escape. The contact stated that while driving, the vehicle failed to accelerate above 2,000 RPM intermittently. While driving approximately 40 MPH or exceeding 40 MPH, the vehicle was shaking and hesitating. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic to be diagnosed and it was determined that the vehicle had experienced spark plug and cylinder failure. The spark plugs and the ignition coils were replaced; however, the failure persisted. The vehicle was taken to another certified mechanic, and it was determined that the engine block was fractured, allowing coolant to leak into several cylinders, causing the engine to misfire. The contact was informed that the engine needed to be replaced. The dealer was contacted and confirmed the VIN was not under recall. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacture referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 41,455.
- Leesburg, VA, USA
antifreeze intrusion from head gasket into cylinder 3. broke down on roadway. was diagnosed by ford, Lincoln, mercury dealer kept having to fill antifreeze every other month for years when it became severe the check engine light came on with code to cylinder 3 Ford diagnosed failed head gasket do to bad engineering design and recommended replacement of engine... $10,200 called ford and was told no help available submit complaint on NHSTA, was my only option
- San Antonio, TX, USA
Dealership says there is coolant leaking into engine. I had the car in the dealership 6 weeks ago for it-??s 65k miles checkup and no issue was noted then, have driven less than 1,000 miles on it with no noticeable issues other than the check engine light coming on which is why I brought it back in.
- Somerville , MA, USA
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while accelerating. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with a coolant leak, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 51,773.
- Seattle, WA, USA
Coolant leaking into the cylinder compartment (cylinder 3) and Ford refuses to fix it even though it is a known issue. The service technician at the Ford dealership acknowledges that this is a widespread issue for the EcoBoost engines. There is a service bulletin that was put out but Ford acknowledging the issue https://static.oemdtc.com/TSB/MC-10214126-0001.pdf
- Atlanta, GA, USA
There is coolant intrusion in cylinder 3. My engine needs to be replaced and it has 95,000 miles on it. Ford only covers it to 84,000 miles.
- Acworth, GA, USA
Engine block design is defective and allows coolant to leak into cylinders 2 or 3. This causing white smoke, engine misfires and overheating that can cause an engine fire. Ford has issued service bulletins to replace the engine but no recall at this time.
- Denmark, WI, USA
There is a Ford Technical Service Bulletin (19-2208) that deals with a coolant intrusion into the engine through a cracked cylinder. My vehicle falls into the category of this particular issue. After multiple repairs to my vehicle due to my engine light coming on intermittently my car warning lights came on while I was driving down the interstate and had to pull over. I sat at the side of the road until I could get a tow truck to pick my vehicle and myself up. There has been no notification to owners about this issue because Ford is telling me that it's not a recall but a Technical Service Bulletin so I'm being told I have to pay $10,000 for a new engine. I have 73,000 miles on my 7 year old vehicle which I shouldn't have to buy a new engine. This is definitely a safety issue, I could have broken down at night, fortunately, I got off work 2 hours early so it was still light outside. I'm a [XXX] and this has been a very stressful time due to a manufacturing defect that is not of my making INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Brentwood, TN, USA
I purchased my Ford Escape SE eco boost 2017 new. and now the engine light came on and I had ford checked to see what was the issue. once diagnosis was done they told me I had to replace my engine for eleven thousand (insane ) my coolant was leaking into my cylinders and engine. I looked up this issue and found that there are thousand of people with this issue. Ford is aware of this yet will not recall these engines. hard working people like myself are stuck with a lemon for a car due to not being able to afford this new engine. how is this possible! I really pray for all of us who are going through this and not having any help from Ford. Please Please help.
- Albuquerque, NM, USA
When I am driving my 2017 Ford Escape SE 2.0L Turbo EcoBoost, the engine seems to hesitate/skip when I am driving along at speeds from 25-55, once it accelerates from 55 to 70, the skipping doesn't seem to happen. It feels like the engine is skipping or gear shifting is skipping. This has been happening for a long time since it passed 60,000 miles and it's at approx. I was told by an independent mechanic that the transmission needs to be flushed, but flushing it wouldn't necessarily stop what's happening. I am now at 140,000, the car seems to still operate, and the engine light has never come on indicating an issue/malfunction. It's even had a part fixed in the transmission from a recall and the issue continues. However, recently I noticed when I am coasting down a hill and I tap my brakes to slow down and usually during this time braking triggers the hill assist function, the RPMS have been racing up to 3,000-4,000 RPMs and it usually won't go back down unless I press the gas to get it to shift gears. Usually this makes me have to accelerate instead of slowing down or keeping my speed at the legal speed limit on that road the hill is on. I was recently told that there is an engine block recall on 2017 Ford Escapes, and I am not sure if this could be the issue. But if it is, I would like to have my vehicle looked at by a Ford garage and have it replaced at no cost.
- Fairfield, ME, USA
For the last few months, I-??ve noticed that my vehicle-??s brake mechanism hasn-??t been stable, also audible /noises coming from brakes at time, vehicle has an EVAP leak, causing vehicle not to start after refilling with gas. Yesterday, 6/11, while traveling, there was a notice that said engine was overheated and to stop vehicle safely. I was on a restricted highway on a very slim shoulder, very traumatized, but after 3 hours successfully has vehicles towed to a repair shop. No work has started.
- New York, NY, USA
I had my car serviced with Ford 6/2024 for the replacement of a steering rack and pinion that cost $3,000. After repair, my check engine light came on. Ford capped all my fluids, but said they didn-??t diagnose the check engine light because it would cost another $200 diagnostic fee. On 7/1/2024 I took my car to a local mechanic and he discovered I had no coolant fluid and a diagnostic test showed a misfire in Cylinder 1. He diagnosed this for free in a few minutes, while Ford refused and allowed me to drive back on the road in dangerous conditions. My coolant is leaking into cylinder 1. This is due to a manufacture defect in the open deck design of the engine block. My life was put at risk on the road driving with no coolant causing damage to my engine and reducing my car-??s performance. Joes Auto shop confirmed my issue informing that I need a new engine costing around $8,000.
- Garden Grove, CA, USA
- Ellettsville, IN, USA