The contact owns a 2017 Ford Escape. The contact stated that while the vehicle was stopped at a traffic light, the vehicle lost motive power and failed to restart with the Auto Start/Stop feature. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 53,000.

- Lancaster, PA, USA

The contact owns a 2017 Ford Escape. The contact stated that upon starting the vehicle, the -??High Engine Temperature - Stop Safely" message was displayed. The contact attempted to drive the vehicle and the vehicle hesitated upon the depression of the accelerator pedal. Due to the failure, the contact had the vehicle towed to a dealer where the vehicle was diagnosed with a coolant leak within the engine block. The manufacturer was notified of the failure. The vehicle was repaired. The failure mileage was 29,275.

- Haddonfield, NJ, USA

The contact owns a 2017 Ford Escape. The contact stated that while starting the vehicle, there was an abnormal amount of smoke coming from the tailpipe. The contact stated that the check engine warning light illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the engine block had cracked and caused the engine to misfire. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and agreed to cover 60% of the repair. The failure mileage was 65,000.

- Lowell, MI, USA

The contact owns a 2017 Ford Escape. The contact stated while his wife was driving approximately 45 MPH, the vehicle lost motive power. The engine was misfiring, and the vehicle was shaking. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that there was internal engine failure. The vehicle was not repaired. The manufacturer was contacted and referred him to the NHTSA Hotline for assistance. The failure mileage was approximately 115,000. The contact stated that the vehicle was repaired at the dealership. The correct failure mileage was 116,898.

- Lawrenceville, GA, USA

I own a 2017 Ford Escape eco boost which had 50,000 miles on it when SEVERE ENGINE OVERHEATING, SHUT DOWN ENGINE IMMEDIATELY flashed on my dash screen while I was driving around town. I let the engine cool, added coolant to the dry reservoir and immediately took my car to the mechanic where it was eventually diagnosed with coolant leaking into the engine. The No 2 cylinder was cracked and I would need a new engine at $7,500. Finding this problem of coolant leaking into the engine isn-??t rare with my vehicle model and year, I wrote a letter to Ford, sending all my service records (I-??m diligent about keeping up on service & maint.) & documents, hoping for financial help with the engine replacement. It took 3 MONTHS for Ford to respond. They said sorry. No help. I did take my Escape to a Ford dealership for a second opinion. They confirmed I need a new engine plus an added issue for which they quoted me a total of $11,500. My car was barely 5 years old, had 50,000 miles and was like new inside and out. Ford shouldn-??t be allowed to sell disposable vehicles. Not at these prices!

- Norwalk, CA, USA

The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle overheated. The vehicle was taken to the dealer, where it was diagnosed with a cracked cylinder head and the engine was replaced; however, while driving at an undisclosed speed, the vehicle made an abnormal sound. The vehicle was then towed to an independent mechanic, who inspected the vehicle and determined that three bolts had detached from the cylinder head, causing the passenger's side engine to detach. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 50,000.

- Humble, TX, USA

The contact owns a 2017 Ford Escape. The contact stated while starting the vehicle, the vehicle started smoking from under the hood. The vehicle was taken to the dealer and the dealer stated that the wiring harness under the hood had melted and that the vehicle needed a new engine, wiring harness, and catalytic converter. The vehicle was not repaired. The manufacturer was contacted and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 100,000.

- Arlington, WA, USA

Constituent writes regarding Ford engine motor recall and issues concerning it.

- Knoxville, TN, USA

While driving on the freeway the engine suddenly lost power, stuttered, misfired, ran very rough and "buckled". I was unable to maintain speed and had to turn off the freeway a the next exit. I was able to reach a safe location in "crawl mode" from where the car had to be towed to the dealership. The check engine light was not lit before but stayed on during and after this incident, which was the first time it happened. The dealer confirmed the problem and identified the throttle body as the failed component, it is sticky on the inside and may have been stuck in a position that did not allow me to drive anymore. It is UNKNOWN if the dealer has initiated getting the vehicle or any faulty parts inspected by anyone else. Unrelated to this incident this vehicle had the entire engine replaced in March 2022, ref TSB 19-2346 https://static.nhtsa.gov/odi/tsbs/2019/MC-10169807-0001.pdf ; the symptoms of failure last year were very similar, loss of power, misfire, stuttering, running rough.

- Sunnyvale, CA, USA

The engine is experience the COOLANT INTRUSION problem. This is a SAFETY problem driving on the roads. It may at some point emit white smoke out the exhaust and causing the engine to run poorly. There by possibly causing a fatal accident !!! Ford REFUSES to fix the problem because the coolant intrusion happen after their November 30, 2022 deadline. The car only has 28,500 mile on it and running fine at that time. While at the dealership, Only to be told there was nothing they could do. It was up to Ford Headquarters, They weren't responsible because we missed the software update. Ford corporate as true to form. Gave us the RUN AROUND. Somebody going to get KILLED because of their defective product !!!

- Tewksbury, MA, USA

The contact owns a 2017 Ford Escape. The contact stated that the vehicle failed to start four days after NHTSA Campaign Number: 22V413000 (Power Train) repair was completed on the vehicle. The vehicle was towed to the residence. The vehicle was then towed to the dealer, where the battery and spark plugs were replaced; however, the failure persisted. The dealer informed the contact that there was an additional fee for the diagnostic tests to be performed on the engine. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 81,292.

- Akron, OH, USA

I just recently became I aware of a recall issue with my 2017 Ford Escape, vin #[XXX]. Apparently, coolant is entering my engine block. My vehicle-??s coolant reservoir is constantly low and I see excessive white smoke coming from the tailpipe. I was never notified by Ford. I became aware about the issue while doing research on the internet. According to Ford-??s recall campaign #19B37, the recall ended in November 2022. I need you to look into this matter because my engine is back firing and Ford never notified me of the issue. I attached the Ford recall I found in the internet. However, Ford never officially notified me. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- New York, NY, USA

On 129, 2023 I was driving on a highway 40 miles outside of Las Vegas Nevada and my car started shaking horribly and I took the nearest exit and had it towed and had a scan done on it on 1/30/2023. The scan showed oil on the spark plug misfire number two. Since I had a powertrain warranty, I had it towed to Fort country in Henderson Nevada. Took them four days to diagnose a problem and was told that it would cost $1200 to repair. They had my car for one week and was told by Ford it would not be covered. The car has 50,000 miles on it and six months left on the hundred thousand mile powertrain warranty. After paying the $1200 I was told by the dealer not to drive it as it was unsafe and to have it towed. It is now in the hands of a private automotive shop in Henderson Nevada. I am waiting for an additional diagnosis. I have owned this car for three years and only put 12,000 miles on it in that duration. I believe that this is a eco-boost problem as I have been reading about and plan to file a class action or private claim with the Ford motor company. My safety was at risk as I am a 76-year-old senior. I am out over $2000, just covering the rental and then handing my keys and have used all of my toes with auto club. I would be most appreciative if someone could get back to me at their earliest convenience and advise me how to proceed. This situation has now gone on for two weeks. I have a case number with Ford motors and have made several calls and they tell me the car is not under their powertrain warranty. I believe the dealership was trying to get me to buy a new vehicle from them and offered me $5,800 for a trade in. I refuse to be backed into a corner to buy another vehicle. I believe that everyone who works for Ford knows of this situation and is pulling a bait and switch on clients. Please help me thank you for your time and courtesy.

- Henderson, NV, USA

The contact owns a 2017 Ford Escape. The contact stated while driving approximately 50 MPH, the check engine warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed that there was coolant intrusion into cylinder #3, and that the engine needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 77,747.

- Lorena, TX, USA

Garage kept and WELL maintained escape threw one code on February 4th,2023. Code said High engine temp. Come to a safe stop! We only rode less than 300 feet and immediately called for a tow truck. Had it hauled to dealer (Haag Ford in Lawrenceburg, IN). Engine was pronounced dead by salesperson and maintenance staff. Said car was in limp mode and antifreeze was in the engine. Car only had 87,000 miles on it. No other warning for this COMPLETE engine failure

- West Chester, OH, USA

I have a 2017 Ford Escape EcoBoost 2.0L vehicle. We had engine issue with coolant disappearing and engine misses at idle and Excelleration. We took it a local Ford dealer and they diagnosed coolant in cylinders 2 & 3. They informed us the engine could not be repaired and said we needed a new engine and turbo, so we had the replacement done. I later found out this issue has plagued Ford since 2013 and they still sold it to me. The repair cost me $7800. See attached recall information I found on the 1.5L EcoBoost engine they are doing but nothing so far on my 2.0L. This is nitpicking. It was very hard coming up with that money when it should have been recalled. This was the only car we have. Please help!!! I have also notified the Bureau of Automotive Repair of California of the issue and they said to also file a complaint with your department. Thanks for any help you can provide.

- Oroville, CA, USA

The vehicle with 85,000 miles began burning coolant at a rate of nearly 1 gallon every 3 weeks with an associated Cylinder 3 misfire code from an OBD 2 reader. Attempted to get the car looked at Nov of 22 and was unable to get appointment until Jan 23. Ford diagnosed a cylinder block crack causing coolant to enter cylinder and burn coolant. Ford says it requires an entire engine replacement at a cost of 10000 dollars to us and is not covered in any way by the manufacturer. This is a documented issue in Ford TSBs which are linked to premature failure of engines due to a manufacturing design flaw of the engine block. This is a safety issue as an engine burning coolant is likely to overheat and fail leading to traffic and passenger safety concerns in addition to potential engine component fires. This has not been inspected by police or insurance.

- Palmer, AK, USA

The contact owns a 2017 Ford Escape. The contact stated while driving 55 MPH, the vehicle shuddered and stalled. The contact was able to veer to the side of the road. The contact restarted the vehicle after several attempts. The contact continued driving however, the failure recurred. The check engine warning light was illuminated. The vehicle restarted after several attempts. The contact stated that upon arriving at her son's residence, the vehicle stalled and failed to restart. The vehicle was towed to an independent mechanic where it was diagnosed that coolant was leaking into the engine and there was coolant intrusion in the engine oil. The independent mechanic diagnosed that the engine needed to be replaced and the failure was related to an unknown Ford Technical Service Bulletin. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 141,620

- Moulton, AL, USA

Purchased in March 2022 at approximately 47,000 miles on it. Drove until November 2022 with 59,802. The following occurred prior to stopping operation of the vehicle. Started running sluggish. Noted temperature starting to increase. Noted coolant empty, refilled and continued to drive vehicle. Then shortly after noticed the check engine light was on and white smoke upon start up. Engine light on reports misfire cylinder 3. Had compression test done as it was losing coolant again. Pressure test showed leaking of coolant into cylinder 2 and 3. Stopped driving vehicle. Spoke to Ford to see if they could help, was advised to take to a Ford dealership. Ford dealership reports the same findings leaking coolant in the cylinder 2 and 3, engine needs replaced costing over $8,000. Spoke to Ford again reports that repairs will be paid for as it is still under powertrain warranty. This was also reported to the Ford dealership, so they ordered the engine. When engine arrives was told in fact it was not covered under warranty and the Ford representative "miscalculated" and they were "sorry" but there is nothing they can do. Dealership also filed a complaint/goodwill request on my behalf which was declined because "I'm not a loyal Ford customer" as it's my first, now last Ford vehicle. Ford is aware of this engine issue as they have a TSB out about released in June 2022 but have failed to do anything about. As I should not be replacing an engine under 60,000 miles let alone if I continued to drive and have my motor seize up. They are so much aware of the issue they changed the design of the engine. It's not fair to consumers to have Ford not taking responsibility for their mistakes/misinformation. Also was informed the have my correspondence with the representative stating it was covered and they'd pay for it but they will not provide me with copies.

- Waterloo, IA, USA

I am reporting coolant leaking into my engine causing my engine to lock up at around 75k to 80k miles. Torque converter needing to be replaced at around 80k miles. Torque converter clutch solenoid needing replacement at 80k miles. Rear CV joint axel needing replacement at 85k miles. Control arm replacement at 100k miles. The only recall is the transmission bushing, in which I haven-??t fixed because I can-??t move my vehicle out of my driveway. I have spend almost the same amount on this vehicle repairing it that I owe. The vehicle in a whole needs to be recalled. They are not safe and very costly in the long run. I am not happy with only 2 recalls being reported on this vehicle because I-??ve read over 600 reviews with the same known problems and nothing has been done about it! If ford isn-??t going to fix the known issues then the NHTSA needs to help the consumers and report these issues!

- Paragould, AR, USA