10.0
really awful- Crashes / Fires:
- 31 / 1
- Injuries / Deaths:
- 18 / 0
- Average Mileage:
- 89,927 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Power steering assist fault light comes on. Vehicle had to be towed to garage. Cost to repair is$1500+. dangerous failure and should be recalled. Vehicle was parked and turned on.
- Oxford, PA, USA
Power steering assit fault error displays after vehicle is turned on. Power steering ceases to work
- Oxford, PA, USA
Power steering assist failed while driving, making steering very difficult. This is a very common failure on the 2010 Ford Fusion. It has been remedied for the 2011 and 2012 models, but not on the 2010.
- Normal, IL, USA
The contact owns a 2010 Ford Fusion. The contact stated that the steering wheel seized when turned in either direction and the eps warning indicator flashed. The contact followed the owner's manual by shutting off and restarting the vehicle to reset the computer; however, the failure continued with the steering wheel seizing. The vehicle was parked due to the intermittent failure. Washington Ford (507 Washington rd, Washington, pa 15301, (724) 223-5100) was contacted. In addition, the contact noticed an abnormal burning odor inside the vehicle. The vehicle was not diagnosed or repaired. The vehicle exhibited the same failure as listed in NHTSA action number: EA17004 (steering), but was not included. The manufacturer was notified. The approximate failure mileage was 72,000.
- Canonsburg, PA, USA
The car is perfectly taken care of...and now all of a sudden...as I was pulling out...the power steering went out...this car has had recalls for air bags and other things...now this...Ford should be handling this!
- Latrobe, PA, USA
I brought my nephew to school, car started fine and no issues. It's only maybe a mile down the road. When I turned the car back on after dropping off, the 'power steering assist fault' and 'service advancetrak' indicators came on once I put it in reverse the steering wheel locked up. The power steering assist fault indicator came on maybe 3 times throughout the past 2 months but once I put the car in park and turned it off then back on, the indicator was gone and I could drive. This time it didn't go away and the service advancetrak was on.
- Cayuga, NY, USA
On morning drive into work, the power steering service warning came on. When I came out to drive home that night, the power steering was completely gone. I know this has been an issue for 2011-2012 Ford Fusion and Lincoln Milan and a recall was issued for them.
- Nashville, TN, USA
Power steering fault electrical steering assist malfunction. Car does not steer without electric assist. This is a safety hazard. To date this has only occurred when vehicle is started. Turning off vehicle and restarting clears the fault. If this were to happen while vehicle was in operation, there would be a loss in vehicle control. Losing confidence in having my daughter drive this vehicle.
- West Chester, OH, USA
Lost of power steering control while driving. Message center shows 'power steering assist fault'. checked the internet and appears to be a common issue, 2011 and later were recalled, but not 2010? extremely expensive repair, especially as it relates to overall value of vehicle.
- Litchfield, IL, USA
I was driving home and as I went to turn I noticed it was hard to turn so I pulled over and turned the car off then turned it back on and my service light came on.
- Rochester, NY, USA
Power stearing module has given out.
- Hacienda Heights, CA, USA
Power steering fails while operating. Internet search shows it's a very common issue.
- Jackson, MI, USA
After starting the car, I get message "power steering assist fault". after moving just a few feet, the traction light comes on and I get message "service advancetrac". the dealership tells me the electric rack needs to be replaced and the part alone is over $1600. From my understanding, the 2011 and 2012 models have been recalled, and the 2010 models have the same part number for the recalled rack.
- Omaha, NE, USA
'takata' I have looked up the problem with my Ford Fusion 2010 which is the electrical power steering and there is no recall on the vechile but so many people are having problems with it. The models after it have a recall but none for the 2010 make. I feel as if, there should be a recall on any and every vechile Ford makes. No matter the year or model. The manufacturer made the vechile and of its a problem that was not caused by customers but by the manufacturer then it should be fixed. Some people can't afford to fix problems that are so expensive and the charge of labor like myself! my vechile was stationary when the power steering light had come on.
- Coatesville, PA, USA
The contact owns a 2010 Ford Fusion. While driving, the steering wheel seized and became difficult to turn. Also, the power steering warning indicator illuminated. The contact coasted the vehicle to the side of the road and powered off the engine. The vehicle was restarted and the failure recurred. The contact was able to drove home with no power steering ability. The vehicle was later taken to a few independent mechanics where it was diagnosed that the steering pump and rack failed and may need to be reprogrammed. The vehicle was not repaired. The dealer was not contacted. The manufacturer was notified of the failure and informed the contact the vehicle was not included in a recall. The manufacturer provided case number: Cas-17625481. The approximate failure mileage was 141,000.
- Rockhill, SC, USA
Power sterring some times when starting, have to turn off them restart to make it work.windshiele wipers intermitten stopsworking, blind spot light, cross traffic, rear parking aid light comes on cant turn off all on starting off.
- Gresham, OR, USA
While in motion on the highway, powersterring fault occurred causing the power steering to become inactive. There has been a recall on the 2011 to 2012 models, which I. also believe that the 2010 should have also been included. This is a safety hazard.
- Lexington, NC, USA
While operating vehicle, steering system displayed error on driver information center and vehicle became difficult to steer. Luckily was able to get off the road with no personal injury. Diagnosis of the problem is that the entire rack and pinion steering assembly must be replace because of a failure of the electronic motor that is not serviceable. The repair is an expensive repair as the replacement unit is expensive. My concern is that this is a true safety issue. My research shows that Ford changed the steering assembly part way through the production of this model year. This implies that they knew there was an issue and took steps to address. This changed assembly was later used on the remaining 2010 and carried through to the 2011 and 2012 model years that were later recalled because of issues with this steering assembly. Your organization identified a safety issue with the 2011 and 2012 model years yet chose to ignore the 2010 model year. There are thousands of failures on the 2010 model year. Help me understand the rationale for not classifying this as a safety issue.
- Rockford, MI, USA
My wife was driving on city streets and while the vehicle was in motion she attempted to make a turn and the electric power steering stopped working and was unable to make a safe turn. She was not strong enough to turn the wheel manually and almost crashed the vehicle. The fuse to the power steering system was blown and continued to blow fusses after driving further. It is currently at the Ford dealership being looked at.
- Independence, MO, USA
- Diamond Bar, CA, USA