10.0
really awful- Crashes / Fires:
- 31 / 1
- Injuries / Deaths:
- 18 / 0
- Average Mileage:
- 89,388 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
My power steering went out unexpectedly. I had been parked at a store and when I turned the vehicle on, it was almost impossible to turn the steering wheel. The message "power steering assist fault" came up on my dashboard. It is my understanding that there was a recall for 2011 Ford Fusion with this same problem. I took it to the dealer and it cost me $1,713.41 to have it repaired.
- Hinsdale, IL, USA
About a year ago when I left a modeling event I went to the beauty shop and when I got ready to leave my steering wheel was locked I could turn it either way so I had it towed to the car shop and got it replaced. Just this morning I was at the gas station and when I came out to leave the steering wheel locked up again this really is becoming a major issue it's by the grace of god it didn't happen on the freeway, but something needs to be done about this problem.
- Birmingham, AL, USA
My 2010 Ford Fusion sel''s steering went out. It has electric steering instead of hydraulic steering. As I pulled into my driveway a warning notice appeared that stated the power steering system needs to be repaired. I can't even move the wheel an inch. If I was driving at a high speed it would have cause me to lose all control. I contacted my local Ford dealership in birmingham, al. The service department said that I would be required to have the steering system fixed. I have seen a class-action suit for the same issue.
- Pelham, AL, USA
The contact owns a 2010 Ford Fusion. The contact stated that the eps warning indicator illuminated while driving 45 mph. The steering wheel locked, which made it difficult to turn in either direction. Another vehicle crashed into the rear of the contact's vehicle. The air bags did not deploy. The contact was able to pull the vehicle over to the side of the road. The driver sustained injuries to the neck and lower back as well as minor bruising, which required medical treatment. A police report was not filed. The vehicle was towed to an independent mechanic where it was diagnosed and repaired. The dealer (beach Ford, 855 jason blvd #1, myrtle beach, SC 29577, (843) 839-8168) was contacted and stated there was no recall. The manufacturer was made aware of the failure. The failure mileage was 128,000.
- Myrtle Beach, SC, USA
The power steering failed, while I was driving. Mileage 109,000.
- Glendale, CA, USA
I was driving down a city road during rush hour traffic and with no warning my steering wheel locked up. I could not even budget it an inch. I had to stop the car in mid traffic lucky me and my son where not hit. This could have killed me and my 4 year old. Even the adult men that helped could not move the wheel. Found out its the powering steering issue that Ford is well aware of. They recalled 2011 and up but not the 2010" now Ford is telling me I can pay $170 to reset it or $1200 to fix it. First off the reset is no guarantee it wont happen again., so you want me to pay $1200 which I don, T have or reset a faulty switch that could relapse again possibly killing me"
- Greenville, SC, USA
The contact owns a 2010 Ford Fusion. The contact stated that while reversing, the steering wheel seized as the power steering assist light illuminated. The contact contacted the dealer pegues-hurst Ford dealer (903-758-6211, 200 tx-63 spur longview, tx 75601) and was told to bring the vehicle to the shop for diagnostic test. The vehicle was not taken to the dealer for diagnosis or repairs. The manufacturer was not made aware of the failure. The failure mileage was 150,000.
- Hallsville, TX, USA
Power steering fails completely. Locking which prevents steering. Get the following message: Power steering assist fault. Occurred when I started car. Turned engine off/on. This cleared the failure. Note; tire air pressure is not low. I understand that 2011 & 2012 model years have been recalled for this problem. Please note this is a $1400 repair at Ford. Ford service instructed me not to drive this car as it isn't safe.
- New Port Richey, FL, USA
While driving my Fusion on roadway or highway the steering wheel locks up and I can't turn it. After happening twice I had the steering rack and pinion replaced which is what they said the problem was but it has happen again. It caused me $1200 to get this done and problem is still happen. Very upset and scare to drive my Fusion.
- Lawrenceville, GA, USA
Car became extremely hard to steer at less than 5 mph; power steering assist fault message noted.
- Chandler, AZ, USA
The contact owns a 2010 Ford Fusion. While driving approximately 50 mph, the power steering indicator illuminated and the vehicle lost power steering ability. The contact called dovi motors at 607-756-2801 (263 tompkins St, cortland, NY 13045) and was informed to bring the vehicle in for diagnostic testing. The vehicle was not taken to the dealer. The manufacturer was made aware of the failure and referred the contact to NHTSA. The failure mileage was 88,000.
- Ithaca, NY, USA
Driving in the neighborhood and the power steering went out.
- San Antonio, TX, USA
Power steering assist failure ! this needs to be addressed before people are killed because of this problem ! this problem comes and goes and creates a very unsafe situation, you never know when it will happen !
- Trumansburg, NY, USA
Driving and my wheel would not steer, manage to get off road, very scary incident, needs to be a recall on 2010 Ford Fusion.the car was in motion, ,needs to be recalled before someone dies!
- Spindale, NC, USA
While driving at 30-40mph, I was decelerating and crossing over a merging lane approaching a right turn near my home. Before I could complete my maneuver, a loud audible alarm sounded and immediately all power steering was lost and my wheels locked and turned sharply to the right. I was sent into a 180 degree spin due to the sudden loss of power and locking of my wheels. My vehicle was thrown into now oncoming traffic coming from the merging lane. In a panic, I tried to steer my vehicle and maneuver out of the road, but even with the full force of my upper body, I was only able to very slowly turn the wheel. My passenger, from the passenger seat, attempted to assist my efforts to steer and it took the both of us to maneuver the steering wheel to an angle that would allow us to get the car out of the road. I've driven vehicles without power steering before, and I can clearly attest that it was more than just a loss of power steering that was hampering my ability to steer. A quick google search revealed that that this vehicle has electrical power steering. I'm positive that my wheels were essentially locked because I was overcoming not only a power-steering loss, but also the extreme resistance of the failed power steering motor. It goes without saying that this is a serious safety issue that absolutely has the potential to kill somebody. I see that Ford recalled the 2011 Fusion and similar vehicles equipped with this power steering unit because of the same failure. I also see that 2010 Ford Fusion owners have reported failures of the power steering unit with such frequency (similar to that of already recalled vehicles) that NHTSA has opened a recall investigation that as of last November has been ongoing for approximately two years. What is the status of this recall investigation? this incident occurred on sunrise blvd. Near howard street in fair oaks, ca on 3/17/18.
- Fair Oaks, CA, USA
Power steering assistance failure, failed to control the car
- Bellevue, WA, USA
The contact owns a 2010 Ford Fusion. While driving approximately 45 mph, the steering wheel seized and the power steering warning indicator illuminated. The vehicle was able to coast to the side of the road. The contact powered off the engine. The vehicle was restarted and was able to drive; however, the failure recurred. The vehicle was not taken to a dealer or an independent mechanic to determine the cause of the failure. The manufacturer was not contacted. The approximate failure mileage was 61,000.
- Niceville, FL, USA
Upon starting the vehicle I get a warning tone and a message is displayed on the dash info window "power steering assist fault" I shut off the car and restarted it and the fault cleared. I'm really nervous about this happening while I'm driving. I heard that the 2011 and 2012 Fusion were recalled because of this issue but not the 2010. I hope Ford steps up and does the right thing and recalls the 2010 Fusion,
- Vacaville, CA, USA
The contact owns a 2010 Ford Fusion. While driving 2 mph, the "power steering assist fault" indicator illuminated. The contact stated that the power steering failed and the steering wheel was very difficult to steer. A dealer was not made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was 63,800.
- Albuquerque, NM, USA
- Clarksville, TN, USA