10.0

really awful
Crashes / Fires:
5 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
17,380 miles

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« Read the previous 20 complaints

problem #75

Jul 262022

Cherokee

  • miles
Parking brake activated while driving. I stalled. Was able to restart the vehicle and everything seems normal but my check engine light is on.

- Fox Lake, WI, USA

problem #74

Jul 252022

Cherokee

  • miles
Electronic parking break activated while driving. When attempting to turn left on a two way street electronic parking break activated by itself and locked the rear wheels. Car currently parked as I am unable to move it. EPS system will not release. Parking break still engaged.

- Middle Village, NY, USA

problem #73

Mar 032022

Cherokee

  • miles
Ever since I have owned the vehicle the brakes have shuddered causing the brake pedal and steering wheel to vibrate. I have replace the pads and rotors 3 times and have the same issue. It has been checked by 2 Jeep dealerships and by Tooles Garage in San Carlos CA. NO ONE CAN FIND THE ISSUE. I have looked online and have found far too many confirmed reports from people on forums and such having to same issue. All of them have simply replaced the brakes and rotors and service their brakes regularly in order to get rid of the scraping and shuddering experience. Which should not happen for approximately 40-50k miles and people are changing them in less than 15K. I am not the only person and I feel like there is something wrong with the braking system that so many people are complaining online for years about the exact same issue I have been dealing with. My wife uses the cat to drive our children to school and it does not feel safe to her while driving it. However we cannot purchase or trade in the car yet so we are at an impass. Please help.

- Foster City, CA, USA

problem #72

Nov 192021

Cherokee

  • miles
I-??m following up from my previous complaint #11446148. They replaced body control module, radio frequency hub, ignition switch, key fob to ignition switch to resolve a no crank, no power issue. While at the dealership, we were told the Powertrain Control module needed a reprogram per recall W20. Now the dealership is saying the traction and ABS lights are on and the ABS module won-??t recognize the VIN number. This is a 2015 jeep. There is an obvious manufacturers flaw in their design configuration for all of these computers modules to fail. The pcm reprogram recall seems to have created addition electronic errors that now are estimated at over 3000$ in repairs. Please investigate these issues. My car has been in the shop since October 19, 2021 which is almost 4 months. These repairs are extreme for a 6 year old vehicle.

- Collierville , TN, USA

problem #71

Sep 022021

Cherokee

  • miles
Vehicle shows parking brake on when I enter. It has never done this before. Drove down street to stop and put car in park, parking park comes on automatically? This started today Sept. 7, 2021. On interstate going 70 mph vehicle bucked when I accelerated. On same trip, not in cruise control vehicle RPM's went up and down by itself. Proceeded to slow lane to stop. Once stopped I put car in park (no parking brake showed up) pushed on gas pedal to watch RPM's and transmission took its time coming back down. Left side of road hitting gas got to 45mph and vehicle bucked. Made load noise and bucked. The "bucking started on my 1st trip out of town, all loaded up for a work event. Going 65 mph down to exit ramp, accelerate and it bucked. Kids looked at me and said, "Mom this better not have a transmission problem like the old car." (GMC Envoy 4x4 bought new trans & then engine needed to be replaced, but went car shopping) Took vehicle back to CarMax and they said the didn't notice a thing.They said you know the wheels make a lot of noise because they are big. Also, told me not to accelerate so fast! What? I bought this vehicle on Mother's Day 2019. Went to Maryland to purchase it. Found out later that Maryland doesn't do inspections every year. Too it to my local CarMax and they gave it new brakes. I have an appointment with a Jeep certified dealer mechanics department on Sept. 24, 2021. I will follow up with another note. I hope the transmission gets replaced because the problems I mentioned are on a forum that Jeep experts monitor and comment on as I see their icon/symbol. Thank you

- Poquoson, VA, USA

problem #70

Aug 092020

Cherokee

  • miles
When I go to put the the vehicle in park and reverse it wants to shift really hard, not really a shift but more of a jerk. It doesn-??t happen every time but it does 50 percent of the time. There was this one time where i went to go put it in reverse and it wanted to rev more then usual. When it MAINLY shifts hard is when I first turn it on and start moving a couple feet it wants to fall on its face. We haven-??t had any incidents in it yet but I wanted to see if I could get anything done before any. Me and my boyfriend travel a lot and when we are in traffic it has fallen on its face. There is a gas cap light that keeps coming on and I have replaced my gas cap 2 times.

- Irvinton, KY, USA

problem #69

Jul 092021

Cherokee

  • miles
Manual brakes light turn on, brake pedal gets hard, car wouldn-??t stop.

- La Porte, IN, USA

problem #68

May 262021

Cherokee

  • miles
No previous issues with the vehicle until this incident. That morning on my way to work my check engine light came on. I called my husband and he said he would check it out that evening. Got to work fine. When I went to go home from work my car was acting strange. The ac or blower and the radio wouldn-??t come on at all until after about 15 minutes of driving. About 5 minutes later my brakes wouldn-??t work at all trying to stop at a light and I ended up crashing into a car that was completely stopped while going about 35mph. My front collision detection didn-??t go off until I was about an inch away from the vehicle and the automatic emergency brake didn-??t engage either and normally if a car is turning slowly 30 ft ahead it will slam on the brakes. Nothing worked and I am terrified to continue driving this vehicle.

- Spring, TX, USA

problem #67

Mar 152021

Cherokee

  • miles
The Jeep Cherokee sport has a problem with the parking brake. I have a 2015 and says no recall but there should be a recall. It gets stuck on neutral in the middle of the road when I am pulling out of a parking space. There are multiple problems with this vehicle. I've taken it to three different people and no one knows what is wrong. The car turns off in the middle of the road while I am driving with the kids in the car! this is a major safety issue!!!!

- Plano, TX, USA

problem #66

Feb 022021

Cherokee

  • 100,000 miles
While operating this vehicle on a roadway the vehicle is making scraping noise as if it needed brake pads, and has hardly any braking abilities and does not waiver in intensity or braking ablity even with extra pressure to the brakes peddle. The braking system was checked at a service rep. Who advised the brake pads were fine, however the on board computer gave codes that the power steering computer software was interfearing with the braking software. Please advise what I need to do this is my youngest daughters daily vehicle.

- Joshua, TX, USA

problem #65

Feb 032021

Cherokee

  • 73,000 miles
When driving then braking I/ we noticed that the Jeep had vibration and chattering, shaking feeling at 65 mph on the highway. Then started to notice chatter and scrapping sound at lower speeds like 25-35 mph. So looking at the rotors I found the right rear to have (2) two grooves on it. So I took it to big O in sparks, nv 89431 for a brake inspection and they showed me that the brake pads still had 65 to 70 percent left and that the rotors were crackedin several places. They had to replace both rotors and brake pads. I feel this is a defect in the product and should be investigated. If they came apart while driving someone could loose control and possiblly loose there life.

- Sparks, NV, USA

problem #64

Oct 182020

Cherokee

  • miles
About a week ago from today (10/25/2020) my car started having issues starting up. Everything blinks on my dash and acts like it doesn't want to start up. It says to service brakes and service transmission. I bought this car with almost 90K miles almost 2 years ago and it has 122K miles, first time I've ever had a problem. I saw that there is a recall for the transmission I am just unsure what to do about it.

- Huntsville, MO, USA

problem #63

Aug 292020

Cherokee

  • 89,000 miles
On starting brake warning indicator came one dash. Brake indication light came on. Parking brake had not been applied. Shifted to reverse. Vehicle would not move. Shifted to drive. Vehicle moved forward. Drove to get gas. Parking brake again engaged by its self. Shifting from drive to reverse to drive and pressing gas and brake released with a jump of the vehicle. Vehicle parked until able to get to service center.

- Smithfield, OH, USA

problem #62

Aug 232020

Cherokee

  • 43,645 miles
Jeep dealers have been unresponsive in resolving/fixing recall W47 leading to the lack of functionality of my Jeep Cherokee 2015, requiring tow from chester, md to alexandria, va given the vehicle could no longer be driven. Dealer now suddenly has "recall fix" (not available after 9 previous calls/messages between 7/21/2020 - 8/22/2020 when dealer reps never returned a message/call). They claim as of today (after Jeep was dropped at dealer by tow truck), the recall fix has been done - but say the transmission light is still on and needs to be repaired/paid for by the customer. I believe this could be further result of not fixing a dangerous recall situation which could have damaged the car beyond the recall related to front wheels, transmission, loss of power, loss of park function. My vehicle stopped running, all transmission service/ABS and parking brake service lights went on simultaneously and the Jeep rolled backward until I turned it off. Thankfully I had gotten off of busy highway and experienced this at an exit and then parking lot where I waived other drivers around me, parked the vehicle and then it was placed on a flat bed tow truck. Dealers are not taking this recall seriously. More details attached. The issue has not yet been resolved by ourisman alexandria where my vehicle was towed and is still located.

- Arlington, VA, USA

problem #61

Jul 152020

Cherokee

  • 83,000 miles
The service shifter alert comes on every time I start the car almost. It started perhaps a month ago or so. It was intermittent at first and restarting the vehicle would clear it often but has gotten worse overtime. It now occurs every time I start the vehicle. I worry that it may go out and the polar is very generic. That's called a couple of mechanics including dealer and they're equally generic about what it may be, and just to get it looked at will cost me $120 an hour. The only thing that was there within my power to troubleshoot was to make sure firmware was up-to-date and I have done that but the alert is still there.

- Muncie, IN, USA

problem #60

Aug 042020

Cherokee

  • 70,000 miles
There was a recall on brake boosters for the years before my Jeep. My brake booster failed in vehicle while driving almost causing a accident.

- Roanoke, VA, USA

problem #59

Mar 132020

Cherokee

  • 125,000 miles
Had brakes and rotors replaced less than 6 months ago and now I'm being told that I need new front brakes and rotors again. There is chugging with my transmission, and a lot of vibration. I am unable to upload anything without having a mechanic take everything apart to expose it, and I can't afford that at this time.

- Waterloo, IA, USA

problem #58

Feb 042018

Cherokee

  • miles
The brakes light will randomly come on and the brakes lock and nothing can be done. You're stuck. It came on while driving yesterday and I was unable to press the brake pedal. It started initially April 2018 and the dealership kept it for weeks- but was evasive on what the actual problem was. Whatever was done -did not resolve the issue. Ive found multiple online forums with people discussing the same issues. Example: Https://www.jeepcherokeeclub.com/threads/2015-Cherokee-brake-system-lock-up.105530 they have advised that there is an electrical short causing sensor issues with the brakes on this year and model we continue to have the same issue and it does not appear to be a coincidence

- Aurora, CO, USA

problem #57

Jan 112020

Cherokee

  • 64,217 miles
I was approaching a 4 way stop with my children in the vehicle, going approx. 10mph. I pressed on the brakes but was unable to stop, making me go through the intersection with vehicles turning into my lane. The brake pedal was rock solid and locked up, and was unable to be pressed. During that time the service elctronic braking light populated on my dashboard.

- Schenectady, NY, USA

problem #56

Dec 012019

Cherokee

  • 88,500 miles
2015 Jeep Cherokee trailhawk. Was parked when service brake light came on and wouldn't allow vehicle to drive. Could not disengage the parking brake for almost 2 hours. Did this several times within 2 days. Set up service at dealership and they said water was getting into the parking brake modular and corroding it in the wiring harness the parking brake modular and corroding it and the wiring harness.

- Toledo, OH, USA

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