10.0

really awful
Crashes / Fires:
8 / 12
Injuries / Deaths:
6 / 0
Average Mileage:
28,855 miles

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« Read the previous 20 complaints

problem #106

Nov 292018

Cherokee

  • 148,000 miles
Check engine light comes on, codes are U1504, U1412, U0001, U1110, U1120, will not shift, 4WD temporary unavailable message comes on, stability traction light comes on, all shifter gear lights are on, this had happened 7 times since I purchased this Jeep, engine has cut a couple of times during all of these issues!

- Clanton, AL, USA

problem #105

Oct 152018

Cherokee

  • 102,000 miles
The contact owns a 2015 Jeep Cherokee latitude. The contact stated that while stationary and driving various high speeds, the vehicle stalled without warning on more than one occasion. Specifically, the contact referenced an incident in which the driver of the vehicle became stuck in a tunnel, in the middle of traffic. The contact stated that the vehicle automatically restarted itself and motive power was restored to the vehicle. A dealer was not made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 102,000.

- Antioch, CA, USA

problem #104

Jul 282018

Cherokee

  • 44,000 miles
The vehicle has repeatedly come up with a "service shifter" message since I purchased it in Dec of 2015 new. The dealership replaced the shifter assembly, but the problem kept happening. They kept flashing the software and telling me it was fine. At the end of July 2018, I took my vehicle in for an oil change and to have the headlight researched because it had begun to flicker along with one of the two license plate lights. The dealership told me that the headlight and the lisence plate lights went out at the same time by coincidence. I tried to contact Jeep/Chrysler directly and explain there was a bigger problem but they wouldnt listen. Days later, I stopped for gas, shut off the car and filled the tank. When I got back in the car wouldnt start. I kept trying to turn it on but it wouldnt make a sound. Finally, after about 25 minutes the car turned on. Once on, error messages light up my dash: Service shifter, service parking break, service engine, service transmission, and others. I tried to shift into gear but it shifted hard and sounded like the transmission was going to drop. The car wouldnt move. Towed the car to dewey Dodge. They flashed it, told me it was fine, and made me come get it and wouldnt look further. 24 hours later, I was stranded again, car wouldnt start. Towed it again. They told me it was the battery, even though they had previously told me they did a 27pt inspection and it was fine a day prior... they had my car for 2 months. Once I got it back, I had it for only a few days and I was stuck again. After about 30 minutes the car turned on, and I was able to try to drive home. While on highway, service shifter appeared again. Dewey replaces the wiring harness and the shifter again. Chrysler refuses to acknowledge a widespread issue even though multiple online forums have a collection of people detailing the same problems!

- Des Moines, IA, USA

problem #103

Sep 282018

Cherokee

  • 62,000 miles
Driving up grade coming to a stop, then starting again, the transmission spins then bangs into gear, a violent movement. And now my car is just stalling. Usually when starting out down a grade after taking my foot off accelerator, car stalles

- Pgh, PA, USA

problem #102

Aug 232018

Cherokee

  • 55,000 miles
In response to issues below, dealer diagnosed that a BCM, part no "68236667ai", was not responding to tests and needed replacement. We drive with windows down and A/C on at times. Under these conditions I have felt water from condensation hit my feet in the driver side floor and I think it is likely that this part was damaged from that condensation. This BCM should have a sealant around it or be in a better location if the A/C is going to drip in the car. Resulting problems from electrical BCM failure that are ongoing for last month because part is back ordered: 2018/09/16 keyless entry works, but only when using the passenger door. Then stopped and left vehicle, afterward electric locks would not work from inside, keyless entry would not work, and doors would not lock when vehicle surpassed 15 mph. 2018/08/30 at night, after exiting vehicle keyless entry unresponsive, hazard lights turned themselves on, hatch would not lock. Throughout all these days for approximately three weeks, the keyless entry, electric locks, memory seats, and radio presets may or may not lock. There was another time where the rear hatch power did not work and it also did not latch itself. We were moving when we discovered the hatch did not latch itself and after several attempts, it did respond and pull itself latched. The hazards and lights not responding and staying on, doors not locking over 15 mph, and hatch not latching are all safety concerns. The part to repair this came in yesterday, the issue was reported around a month ago.

- Knoxville, TN, USA

problem #101

Sep 042018

Cherokee

  • 90,000 miles
An alert message reads "service shifter" across dash message center while driving.. the gear shift will light up every gear and neither clear off unless I pull over and kill the engine. The message does not store in the "error message" reporting system and I have been told from the dealership I purchased from as well as another that there is no recall and nothing can be done since the message isn't stored. I'm reading reports of these make/models locking up the steering and causing crashes.

- Hampton, AR, USA

problem #100

Feb 012018

Cherokee

  • 15 miles
Service shifter prompt, all lights on gear shifter light up at the same time, sometimes will not let me shift, sometimes does not effect driving but will not go away until car is parked and turned off for a period of time

- Worthington, KY, USA

problem #99

Aug 312018

Cherokee

  • miles
Since I bought my Jeep in August 2016 and since I've gotten it the message 'service shifter' pops up on my screen. I've taken it back to the dealership numerous times and they can't find anything wrong with it. It's gotten to the point now the message pops up every other day. I have a son and I do not want something malfunctioning while I'm driving down the road putting my family's life in danger! this needs to be fixed.

- Caruthersville, MO, USA

problem #98

Aug 202018

Cherokee

  • 18,600 miles
Start/stop failing to work or works when it shouldn't. I took my Jeep to the local dealer 4 or 5 times. One visit they kept it for 3 days. They even talked to Chrysler regarding this issue. So they replaced the battery for this. Didn't help. Now the warning still comes on at different times. Sometimes it doesn't shut down at all when I come to a complete stop and sometimes it does. I also noticed the Jeep not shifting right. This has happened 5-6 times. Not sure if one thing is connected to another but I am very concerned. I have my 3 grandchildren in the Jeep often and don't like this faulty issue. What are my options?

- Rochelle, IL, USA

problem #97

Aug 212018

Cherokee

  • 1 miles
While driving car home from work in sunny weather conditions, the cars dash beeped and lit up with the battery warning. My car stopped exelerating but all of the electrical in the car still worked. After trying to get it to turn over again it just rattled. I was able to get a jump and head home where we looked deeper into the problem. We finally took it to a mechanic who said that the starter, battery, alternator were all working and in good condition and had no clue why it would have died on me for no reason. I do not feel safe driving my child around on the highway or any busy/construction areas if my car could stop on a dime without warning. Not fixing this problem could result in someone getting hurt or even killed.

- Indianapolis, IN, USA

problem #96

Jul 262018

Cherokee

  • 16,650 miles
Today being 7/26/2018. Today my vehicle just shut down while coming to a stop sign in the morning, and again in the afternoon when making a U-turn. And for about 2 weeks before, a few times I felt the engine attempt to shut off when coming to stop signs and lights, which the vehicle shaking would take place and the motor sounded like it was going to die. In the case of transmission, for the past month in random moments while stopped at an incline or turning onto an incline street, the gears would delay shifting into the next gear, and it would sound like RPM was reaching higher than normal rotations before actually shifting into the next gear, the car jerking from the catch. All events occurred while vehicle was in motion, on streets, both when turning or stopping, or incline climb involved.

- Alhambra, CA, USA

problem #95

Mar 162018

Cherokee

  • miles
Stop/start not available service soft/start system the message has been randomly appearing when diving.

- Brentwood, TN, USA

problem #94

May 252018

Cherokee

  • 35,000 miles
After I turn key off the engine refuses to start back up when I turn the key on. It has died twice like this at the drive up window of a restaurant.

- Denton,, TX, USA

problem #93

May 282018

Cherokee 4-cyl

  • 52,000 miles
Went to start car wouldn't start or turn over. Received jump from roadside assistance and waited 20 min before attempting to drive to the nearest auto zone (2 miles). Once I started driving the dashboard lights started flickering and as soon as I came to a red light at a very busy 3 lane intersection I was in the middle lane and my car shut off & wouldn't turn back on. At this point, my only option was to sit without any power, therefore no hazard lights, and wait for someone to hit me as I was unable to leave my vehicle due to high risk of being hit by a car. During the terrifying time of waiting eventually I did get hit. Which caused a three car accident & pile-up on this very busy road. I was the front vehicle and my Jeep is probably totaled and I will be going to doctor tomorrow, the middle vehicle received the most damage & the passengers were hurt & went to hospital, the 3rd vehicle (truck) was very damaged but the driver was not injured. I then called 911 & we filled out a police report & my car was towed & the police drove me home like a criminal. This accident was caused by my Jeep's electrical malfunction. I do not currently see a recall for anything by VIN or by make/model. Please address this immediately as I do not want others to be effected as I was at the fault of Jeep.

- Gulf Shores, AL, USA

problem #92

May 142018

Cherokee 6-cyl

  • 45,000 miles
Since vehicle was first purchased in Dec 2014, the autostart feature occasionally completely stalls vehicle when stopped at sign, at a traffic light or stopped in heavy transit and will not turn back on to continue trip. I have to turn off key remove key and exit vehicle to reset. I have almost been run over, impacted by other oncoming vehicles on the highway or by vehicles trying to get around me at a light or stop sign. I have reported it several times to dealer whitten bros in richmond va and ashland va but have been ignored and they have refused to document occurrences. And dismissed my allegations. I have had over 12 incidents in the last 3 years in 2014, 2015, 2016, 2017 and 2018, in the city, suburbs and highways. My most recent occurrence date is posted below updated 9/21/18

- Midlothian, VA, USA

problem #91

Apr 152018

Cherokee

  • 70,000 miles
Car is going into nuetral on its own same as in the S55 recall but my car is not covered under the recall per Chrysler. Car will have notice pop up on dash saying put car into park then switch into gear. This has happened at a stop light I could not get car in gear. I shut the car off and I could not get it to start again. It also happened after first starting the car and putting it into reverse. I had to turn car off and restart to get it to get back into gear. Both times car was at a stop.

- Whitman, MA, USA

problem #90

Apr 022018

Cherokee

  • 60 miles
My car has exactly 50,000 miles and has been maintained impeccably to start. On March 30th after it had rained the previous day, while driving on the bonnet carre spillway going approximately 60mph my lift gate seemed to unlatch and end result my backpack containing my laptop hundreds of dollars worth of textbooks and my apple ipad flew out. When I pulled over the lift gate refused to hatch as well as the button in the car and on the fob to close the trunk would not work. Not only have I lost at least $850 worth of my electronics and textbooks I am left with the risk that anyone can get in my car via the lift gate that will not close and potentially steal my car. On April 2nd 2018 after leaving work from the hospital I was driving on regular traffic roads between 35-55 miles per hour and my Jeep was shifting into neautral slowing down and the RPM gauge was accelerating to 4-5 for only 35 miles per hour. I then called the dealership to find out there is a recall in which I was never notified by anyone and my VIN was ineligible but if it was I would have to leave my car and pay for the expense of a rental car. I am a widowed mother and a loyal customer to Jeep as this is my third Jeep and I am stuck with this vehicle that is riddled with constant recalls that is unsafe for my 4 year old and 15 month child and I am on a single income and unable to pay for repair expenses or a rental car and I do not have the option to miss work or school. Can you inform me why my VIN is not associated with the recall and I am having all the issues that are currently recalled and why would I not be reimbursed or provided with the necessary funds to cover the repair and or a rental vehicle?

- Violet, LA, USA

problem #89

Mar 052018

Cherokee

  • 20,000 miles
This 2015 Jeep Cherokee has the 2-speed transfer unit, and was sold as flat towable, and manual so states that fact. The manufacturer made the power steering system electric rather than mechanical. In 2017 after many complaints about the Cherokee not tracking while being towed behind the motorhome and causing a severe left to right wobble behind the motorhome, Jeep issued a revision to the owner's manual (s-13). It states that a flat-tow wiring kit should be installed, but Jeep wants the part and labor to install this kit to be paid by the Jeep owner, not by the manufacturer. This is a safety issue and should be addressed under a recall. On a straight road this wobble happened twice to me and almost caused me to loose control of my motorhome, not to mention damage to my Jeep.

- Paradise, CA, USA

problem #88

Mar 112018

Cherokee

  • 20 miles
When I drive my car cluster showed me "service shifter" and all lights are turn on in transmition prnd. I went service center they didn't know why that signal comes on. I'm very concern abiut that because that cause sudden unintended acceleration or stop engine during driving. It happened few more times before.

- Monterrey, TX, USA

problem #87

Jan 102018

Cherokee 4-cyl

  • 27,000 miles
Traveling on highway I 94 at 70mph 5pm Jan 10th, 2018, came into contact with vehicle while merging into center lane. His car forces mine into a spin, I crashed head on into the concrete barrier/wall separating the East and West bound lanes. None of the airbags in the entire vehicle deployed. Neither the driver, passenger or side curtain airbags deployed. I survived but had two breaks in the sternal chest plate, a fractured right rib and broken left wrist requiring surgery resulting in screws and plates installed. Medical bills over $80K I was wearing my seatbelt the entire time. That day the weather was clear and approx 40-45 degrees. Through the dealer, I contacted the manufacturers customer service which directed me to their forensic team so they could obtain the black box in the vehicle and access to the car. I have serious concerns regarding not only my safety but others that own the same make and model. I am 73 years old and everyone from the ambulance driver to the state trooper that was on the scene of the accident said that I have a lawsuit here. I do not want to file suit. I don't have the time or the inclination to go that direction but I feel that the manufacturer owes me and the other customers something should they find themselves in my position. The manufacturers representative was not very helpful and I feel that I am getting the brush off and they have not returned my calls. I am hesitant to be a complainer. I hope that Jeep/Chrysler address this safety issue for me as well as others that may have the same concerns.

- Oconomowoc, WI, USA

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