10.0

really awful
Crashes / Fires:
8 / 12
Injuries / Deaths:
6 / 0
Average Mileage:
28,070 miles

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« Read the previous 20 complaints

problem #114

Jan 012016

Cherokee

  • 30,000 miles
Since purchasing the vehicle, a Jeep Cherokee latitude is has shown these errors consistently. Examples: The vehicle decelerates when pushed to accelerate quickly, especially when turning. It shifts hard between gears when driving, causing a jerking motion within the car - even when gently accelerating. On one occasion it has shifting into neutral while driving on the highway, which caused the vehicle to completely stop functioning. More recently, I was rear-ended at a gas station and was unaware, because I thought it was my car jerking forward upon acceleration. When reversing, the vehicle jerks backwards - after a delay. The vehicle also delays when attempting to turn the vehicle on.

- Lake City, FL, USA

problem #113

Jan 152019

Cherokee

  • 50,000 miles
When at a complete stop and the "auto start/stop" is engaged (when the engine cuts power to save on gas consumption), and you let your foot off the brake to accelerate, the vehicle dash chimes and flashes quickly on the dash "blind spot alert temporary unavailable."

- Cincinnati, OH, USA

problem #112

Dec 152017

Cherokee

  • miles
Since I purchased the vehicle the rear window have never gone down seen the dealer and a Jeep dealership (F.X. caprara watertown, NY 13601 ). I have already replace the front left ball joint and now the front right ball joint needs to be replace. I have roughly 55000 miles on the vehicle. I notice the noise mostly when turning this has been an on going issue since purchase

- Fort Knox, KY, USA

problem #111

Sep 302017

Cherokee

  • 54,000 miles
Brakes are contantly being changed. The car shakes when braking at all times. Battery always needs charged. The car will turn off unexpectedly due to battery. It has stopped at stop lights and it has stopped on I70 going towards hagerstown, md and several city streets. It has been changed and still needs charging. Cruise control does not go to speed desired and will not slow down when decreasing the speed. Shifting gears switches to neutral unexpectedly. Car also lunges while in drive as if gears have been changed. This will happen on all roads regardless of the speed.

- Martinsburg, WV, USA

problem #110

May 042018

Cherokee

  • 20,000 miles
My radio turns on and off as I drive when paired with a phone as an operating wireless device. It happens all the time moving or still.

- Cordova, TN, USA

problem #109

Dec 072018

Cherokee

  • 35,000 miles
Leaking in liftgate caused all electrical instruments to fail electronic emergency brake power sun roof stop/start module head lights fog lights speedometer

- Ridgewood, NY, USA

problem #108

Dec 082018

Cherokee

  • 67,000 miles
At multiple, seemingly random times, warning lights flash regarding transmission and other car functions, engine stops and temporarily won't restart. On restart transmission jumps hard. Software has been updated and dealer reports no recall on this vehicle. So far has just happened while stationary.

- Charlotte, NC, USA

problem #107

Jun 062016

Cherokee 4-cyl

  • 3,666 miles
Sept. 2015 I started having problems at 6 months since then I have had it back to the dealership 9 times sometimes it has to be towed in is not driveable same problem but every time I get it back the problems are worse since about the 18th of Aug this year I have had the car only 9 days this is now Dec 3rd it has been in the shop sometimes 3 or 4 days some times as long 3 or 4 weeks the transmission clunks like it is falling out all the lights go out will not shift it also shuts down when driving it one time in the middle of an intersection this is getting really dangerous for me as well as anyone else on the road with me I have been in touch with Chrysler customer care lady named lori she says I am out of the perimeter for buy back they did not know what is wrong with this car I am making car payments and insurance on a car I can't drive and don't even ave most of the time. The dealership called me a week ago to come pick the car and when I got there it wouldn't even run to get to the front of the building to me. This has been going on for 2 1/2 years now only getting worse all of the time I am now afraid to drive this car knowing it can shut down anytime in the middle of traffic and Chrysler won't do anything except keep putting it back in the shop and after 3 weeks or I go to pick it up and once again it won't run.

- Raytown, MO, USA

problem #106

Nov 292018

Cherokee

  • 148,000 miles
Check engine light comes on, codes are U1504, U1412, U0001, U1110, U1120, will not shift, 4WD temporary unavailable message comes on, stability traction light comes on, all shifter gear lights are on, this had happened 7 times since I purchased this Jeep, engine has cut a couple of times during all of these issues!

- Clanton, AL, USA

problem #105

Oct 152018

Cherokee

  • 102,000 miles
The contact owns a 2015 Jeep Cherokee latitude. The contact stated that while stationary and driving various high speeds, the vehicle stalled without warning on more than one occasion. Specifically, the contact referenced an incident in which the driver of the vehicle became stuck in a tunnel, in the middle of traffic. The contact stated that the vehicle automatically restarted itself and motive power was restored to the vehicle. A dealer was not made aware of the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 102,000.

- Antioch, CA, USA

problem #104

Jul 282018

Cherokee

  • 44,000 miles
The vehicle has repeatedly come up with a "service shifter" message since I purchased it in Dec of 2015 new. The dealership replaced the shifter assembly, but the problem kept happening. They kept flashing the software and telling me it was fine. At the end of July 2018, I took my vehicle in for an oil change and to have the headlight researched because it had begun to flicker along with one of the two license plate lights. The dealership told me that the headlight and the lisence plate lights went out at the same time by coincidence. I tried to contact Jeep/Chrysler directly and explain there was a bigger problem but they wouldnt listen. Days later, I stopped for gas, shut off the car and filled the tank. When I got back in the car wouldnt start. I kept trying to turn it on but it wouldnt make a sound. Finally, after about 25 minutes the car turned on. Once on, error messages light up my dash: Service shifter, service parking break, service engine, service transmission, and others. I tried to shift into gear but it shifted hard and sounded like the transmission was going to drop. The car wouldnt move. Towed the car to dewey Dodge. They flashed it, told me it was fine, and made me come get it and wouldnt look further. 24 hours later, I was stranded again, car wouldnt start. Towed it again. They told me it was the battery, even though they had previously told me they did a 27pt inspection and it was fine a day prior... they had my car for 2 months. Once I got it back, I had it for only a few days and I was stuck again. After about 30 minutes the car turned on, and I was able to try to drive home. While on highway, service shifter appeared again. Dewey replaces the wiring harness and the shifter again. Chrysler refuses to acknowledge a widespread issue even though multiple online forums have a collection of people detailing the same problems!

- Des Moines, IA, USA

problem #103

Sep 282018

Cherokee

  • 62,000 miles
Driving up grade coming to a stop, then starting again, the transmission spins then bangs into gear, a violent movement. And now my car is just stalling. Usually when starting out down a grade after taking my foot off accelerator, car stalles

- Pgh, PA, USA

problem #102

Aug 232018

Cherokee

  • 55,000 miles
In response to issues below, dealer diagnosed that a BCM, part no "68236667ai", was not responding to tests and needed replacement. We drive with windows down and A/C on at times. Under these conditions I have felt water from condensation hit my feet in the driver side floor and I think it is likely that this part was damaged from that condensation. This BCM should have a sealant around it or be in a better location if the A/C is going to drip in the car. Resulting problems from electrical BCM failure that are ongoing for last month because part is back ordered: 2018/09/16 keyless entry works, but only when using the passenger door. Then stopped and left vehicle, afterward electric locks would not work from inside, keyless entry would not work, and doors would not lock when vehicle surpassed 15 mph. 2018/08/30 at night, after exiting vehicle keyless entry unresponsive, hazard lights turned themselves on, hatch would not lock. Throughout all these days for approximately three weeks, the keyless entry, electric locks, memory seats, and radio presets may or may not lock. There was another time where the rear hatch power did not work and it also did not latch itself. We were moving when we discovered the hatch did not latch itself and after several attempts, it did respond and pull itself latched. The hazards and lights not responding and staying on, doors not locking over 15 mph, and hatch not latching are all safety concerns. The part to repair this came in yesterday, the issue was reported around a month ago.

- Knoxville, TN, USA

problem #101

Sep 042018

Cherokee

  • 90,000 miles
An alert message reads "service shifter" across dash message center while driving.. the gear shift will light up every gear and neither clear off unless I pull over and kill the engine. The message does not store in the "error message" reporting system and I have been told from the dealership I purchased from as well as another that there is no recall and nothing can be done since the message isn't stored. I'm reading reports of these make/models locking up the steering and causing crashes.

- Hampton, AR, USA

problem #100

Feb 012018

Cherokee

  • 15 miles
Service shifter prompt, all lights on gear shifter light up at the same time, sometimes will not let me shift, sometimes does not effect driving but will not go away until car is parked and turned off for a period of time

- Worthington, KY, USA

problem #99

Aug 312018

Cherokee

  • miles
Since I bought my Jeep in August 2016 and since I've gotten it the message 'service shifter' pops up on my screen. I've taken it back to the dealership numerous times and they can't find anything wrong with it. It's gotten to the point now the message pops up every other day. I have a son and I do not want something malfunctioning while I'm driving down the road putting my family's life in danger! this needs to be fixed.

- Caruthersville, MO, USA

problem #98

Aug 202018

Cherokee

  • 18,600 miles
Start/stop failing to work or works when it shouldn't. I took my Jeep to the local dealer 4 or 5 times. One visit they kept it for 3 days. They even talked to Chrysler regarding this issue. So they replaced the battery for this. Didn't help. Now the warning still comes on at different times. Sometimes it doesn't shut down at all when I come to a complete stop and sometimes it does. I also noticed the Jeep not shifting right. This has happened 5-6 times. Not sure if one thing is connected to another but I am very concerned. I have my 3 grandchildren in the Jeep often and don't like this faulty issue. What are my options?

- Rochelle, IL, USA

problem #97

Aug 212018

Cherokee

  • 1 miles
While driving car home from work in sunny weather conditions, the cars dash beeped and lit up with the battery warning. My car stopped exelerating but all of the electrical in the car still worked. After trying to get it to turn over again it just rattled. I was able to get a jump and head home where we looked deeper into the problem. We finally took it to a mechanic who said that the starter, battery, alternator were all working and in good condition and had no clue why it would have died on me for no reason. I do not feel safe driving my child around on the highway or any busy/construction areas if my car could stop on a dime without warning. Not fixing this problem could result in someone getting hurt or even killed.

- Indianapolis, IN, USA

problem #96

Jul 262018

Cherokee

  • 16,650 miles
Today being 7/26/2018. Today my vehicle just shut down while coming to a stop sign in the morning, and again in the afternoon when making a U-turn. And for about 2 weeks before, a few times I felt the engine attempt to shut off when coming to stop signs and lights, which the vehicle shaking would take place and the motor sounded like it was going to die. In the case of transmission, for the past month in random moments while stopped at an incline or turning onto an incline street, the gears would delay shifting into the next gear, and it would sound like RPM was reaching higher than normal rotations before actually shifting into the next gear, the car jerking from the catch. All events occurred while vehicle was in motion, on streets, both when turning or stopping, or incline climb involved.

- Alhambra, CA, USA

problem #95

Mar 162018

Cherokee

  • miles
Stop/start not available service soft/start system the message has been randomly appearing when diving.

- Brentwood, TN, USA

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