10.0

really awful
Crashes / Fires:
8 / 12
Injuries / Deaths:
6 / 0
Average Mileage:
28,855 miles

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« Read the previous 20 complaints

problem #126

Aug 042019

Cherokee

  • 61,000 miles
My automatic rear hatch stopped working after a small amount of water from a cooler leaked in my "trunk". I checked the fuse for the hatch and it blew, I swapped it out and smoke began to pour from the rear of my Jeep (the trunk) then a fire erupted, severely damaging my Cherokee. The Jeep was in my driveway and due to the fire being near the gas tank I had to drive it to the street out of fear it would hurt my family. There is a recall re: The hatch motor module getting wet and causing a fire which I had performed in 2016. This part is faulty and almost harmed me/family and now I am out my deductible and car rental costs. No one from Chrysler or Jeep will call me back.

- Warren, MI, USA

problem #125

Jan 242016

Cherokee

  • miles
It jump while driving and gears get stuck. And stereo turns blank for some period time. Transmission been having problems since day I bought

- Escalon, CA, USA

problem #124

Jul 012019

Cherokee

  • miles
My 2015 Jeep Cherokee trailhawk when starting the vehicle or driving the red lights on the shifter will all turn on and the instrument cluster with display a service shifter screen. Sometimes when the vehicle is parked I can shut off the car and turn the car back on and reset other times will it reset.

- Howell, NJ, USA

problem #123

Jun 252019

Cherokee

  • 75,500 miles
While in motion, I would get a message on the dashboard saying "service shifter." I've seen this message pop up about 10 times now within a the last 6 month span. I've gotten it from the dealership in 2017. My vehicle is at 75K miles.

- Daly City, CA, USA

problem #122

Jun 152019

Cherokee

  • 47,500 miles
Service shifter service shifter keeps popping up as I'm driving. Streets and highway.

- Lake Forest, IL, USA

problem #121

May 242019

Cherokee

  • 51 miles
The 2015 Jeep Cherokee latitude 44..shut down in moving traffic.dash stated to put car in park to shift gear.vehicle was already in gear.vehicle started back up and I made it to a gas station where it shut down at the pump.vehicle had to be towed to the dealer. This is the third time since I purchased the vehicle it had to be towed for shutting down in motion. I bought the car brand new in may of 2015. Has 51K miles on it now. Also it shifts iraticly. The cruise control accelerates on it's own. Something must be did one or people will get hurt.

- Riverside, NJ, USA

problem #120

May 272019

Cherokee

  • 40,344 miles
On 5/23/19 and 5/27/19 vehicle loses power while driving, engine shuts down, steering locks and the dash lights up with a message that says put vehicle and "park" and then select desired gear. I have small children. This has happened twice in the last month.I keep my vehicle up to date on maintenance/service. I read over 100 people's exact same complaints on line. It doesn't make sense that I am paying a car payment, have less than 45,000 miles on my vehicle, and having these kind of safety concerns. Today, my car died with no warning on a busy road, gives me approximately 10 seconds to pull to safety before there is no speed/ability to manuever the vehicle. It is ridiculous that the risk is so high, and the number of complaints listed on line show a serious issue with this among hundreds of vehicles by Jeep and nothing. The dealerships/service continue to make comments like "we were unable to replicate the issue". to be specific: Driving at about 25 miles per hour, straight following a right or left turn.... lost power. Lights went on the dash, message above appeared. It took two tries to restart to get me out of the middle of the road. I had my crank shaft sensor replaced on 5/8/19 due to car stalling. Now my vehicle completely shuts off in the middle of traffic this is a safety issue. Please fix it before someone gets seriously injured.

- Country Club Hills, IL, USA

problem #119

May 062019

Cherokee

  • miles
2015 Jeep Cherokee latitude 4X4 - received a notification on dashboard that reads "service shifter" all the lights on the gear turn on red. It came out a couple of months ago, but it went away. Now this time, it is not going away. I can turn off and turn on the car but as soon as I go to move, all the lights come out red and the notification won't go away. The car will sometimes take a bit to accelerate and once it does it goes off fast and putting me in danger of hitting the car in front of me.

- Cicero, IL, USA

problem #118

Apr 152019

Cherokee

  • miles
Jeep Cherokee 2015 39K miles. Trouble starting. Sometimes it turns on, other times it doesn't. also have a light on 'svc 4WD'

- Miami, FL, USA

problem #117

Apr 092019

Cherokee

  • 27,500 miles
I was driving and slowing down when my car completely shut off in traffic on a busy 1 lane road. I put car in park and tried restarting. Car would not start, no power what so ever, no hazard lights, steering wheel did not lock, key would not pull out of ignition, and my car would not disengage from park. Literally parked in the road. We were able to pop the gear shifter and put car into neutral and push my car to a parking lot. I put the car back in park and started it and the car lurched forward violently. Dealer said the issue was because I had a new battery installed in my car recently.

- Orlando, FL, USA

problem #116

Apr 032019

Cherokee

  • 50,000 miles
Frequently the message "service shifter" lights up on my dashboard and all the gear lights on the shifter light up. This happens usually after I start the car. Sometimes I turn it back off and restart the car and it goes away, but a few times it has stayed on my entire drive.

- Las Vegas, NV, USA

problem #115

Dec 262018

Cherokee 6-cyl

  • 55,600 miles
Car stalls and powers off.

- Orlando, FL, USA

problem #114

Jan 012016

Cherokee

  • 30,000 miles
Since purchasing the vehicle, a Jeep Cherokee latitude is has shown these errors consistently. Examples: The vehicle decelerates when pushed to accelerate quickly, especially when turning. It shifts hard between gears when driving, causing a jerking motion within the car - even when gently accelerating. On one occasion it has shifting into neutral while driving on the highway, which caused the vehicle to completely stop functioning. More recently, I was rear-ended at a gas station and was unaware, because I thought it was my car jerking forward upon acceleration. When reversing, the vehicle jerks backwards - after a delay. The vehicle also delays when attempting to turn the vehicle on.

- Lake City, FL, USA

problem #113

Jan 152019

Cherokee

  • 50,000 miles
When at a complete stop and the "auto start/stop" is engaged (when the engine cuts power to save on gas consumption), and you let your foot off the brake to accelerate, the vehicle dash chimes and flashes quickly on the dash "blind spot alert temporary unavailable."

- Cincinnati, OH, USA

problem #112

Dec 152017

Cherokee

  • miles
Since I purchased the vehicle the rear window have never gone down seen the dealer and a Jeep dealership (F.X. caprara watertown, NY 13601 ). I have already replace the front left ball joint and now the front right ball joint needs to be replace. I have roughly 55000 miles on the vehicle. I notice the noise mostly when turning this has been an on going issue since purchase

- Fort Knox, KY, USA

problem #111

Sep 302017

Cherokee

  • 54,000 miles
Brakes are contantly being changed. The car shakes when braking at all times. Battery always needs charged. The car will turn off unexpectedly due to battery. It has stopped at stop lights and it has stopped on I70 going towards hagerstown, md and several city streets. It has been changed and still needs charging. Cruise control does not go to speed desired and will not slow down when decreasing the speed. Shifting gears switches to neutral unexpectedly. Car also lunges while in drive as if gears have been changed. This will happen on all roads regardless of the speed.

- Martinsburg, WV, USA

problem #110

May 042018

Cherokee

  • 20,000 miles
My radio turns on and off as I drive when paired with a phone as an operating wireless device. It happens all the time moving or still.

- Cordova, TN, USA

problem #109

Dec 072018

Cherokee

  • 35,000 miles
Leaking in liftgate caused all electrical instruments to fail electronic emergency brake power sun roof stop/start module head lights fog lights speedometer

- Ridgewood, NY, USA

problem #108

Dec 082018

Cherokee

  • 67,000 miles
At multiple, seemingly random times, warning lights flash regarding transmission and other car functions, engine stops and temporarily won't restart. On restart transmission jumps hard. Software has been updated and dealer reports no recall on this vehicle. So far has just happened while stationary.

- Charlotte, NC, USA

problem #107

Jun 062016

Cherokee 4-cyl

  • 3,666 miles
Sept. 2015 I started having problems at 6 months since then I have had it back to the dealership 9 times sometimes it has to be towed in is not driveable same problem but every time I get it back the problems are worse since about the 18th of Aug this year I have had the car only 9 days this is now Dec 3rd it has been in the shop sometimes 3 or 4 days some times as long 3 or 4 weeks the transmission clunks like it is falling out all the lights go out will not shift it also shuts down when driving it one time in the middle of an intersection this is getting really dangerous for me as well as anyone else on the road with me I have been in touch with Chrysler customer care lady named lori she says I am out of the perimeter for buy back they did not know what is wrong with this car I am making car payments and insurance on a car I can't drive and don't even ave most of the time. The dealership called me a week ago to come pick the car and when I got there it wouldn't even run to get to the front of the building to me. This has been going on for 2 1/2 years now only getting worse all of the time I am now afraid to drive this car knowing it can shut down anytime in the middle of traffic and Chrysler won't do anything except keep putting it back in the shop and after 3 weeks or I go to pick it up and once again it won't run.

- Raytown, MO, USA

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