10.0

really awful
Crashes / Fires:
8 / 12
Injuries / Deaths:
6 / 0
Average Mileage:
27,975 miles

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« Read the previous 20 complaints

problem #75

Aug 242017

Cherokee

  • 29,008 miles
For the fourth time, my 2015 Jeep Cherokee locked up the park brake, and the electical components all begin to operate sporatically without being turned on. The instrument gauges all start flashing, the wipers start swiping, the display screen begins flashing on and off, the prndl starts flashing and becomes unresponsive, and the instrument panel begins displaying multiple error messages, as if they car has become possessed. The scariest part is when the park brakes locks up, no matter what speed you are travelling at. The car was in motion twice when the car malfunctioned and locked up, and just yesterday was sitting in a mcdonald's drive through when the same thing happened. My wife is now terrified to drive this car anymore after four times of the same issue. Our fear is this is going to happen on a crowded freeway, and a semi behind us will not be able to avoid hitting us because our park brake has locked up. There are other complaints of this same issue with other Jeep owners on the internet. I cannot afford to just trade this in for another vehicle...I need some help getting this resolved so my family isn't in jeopardy just keep driving this vehicle the dealer cannot seem to permanently fix.

- Cassopolis, MI, USA

problem #74

Jun 012017

Cherokee

  • 45,803 miles
The rear power lift gate will no latch to the locked position and it will not lift. 2016 I had the fca recall R67 repaired. June 1, 2017 I experienced my first issue with the power lift gate and the dealership cleaned G907 ground strap. August 23, 2017 I'm again experiencing the same issue. I believe this is a serious safety issue because the rear lift gate could be opened at anytime during vehicle movement and during a traffic collision.

- Forest Ranch, CA, USA

problem #73

Jul 112017

Cherokee

  • 38,000 miles
While pulling out of parking lot vehicle started to stall, had to pump gas pedal. This caused the vehicle to lurch forward with a sputtering effect. Thought it might stall out. This has happened a few times, also when I turn vehicle off it will not start and there is no electrical operation at all. I've found I must remove key from ignition before it will restart. This instances happen at random

- Riverside, OH, USA

problem #72

Jul 032017

Cherokee

  • 19,000 miles
Driving my vehicle over the weekend while in motion on a city street my vehicle turned off and then turned back on, the vehicle turned completely off no power could not do anything the vehicle turned on and was able to continue driving. Where my family and I were extremely nervous the remainder of the time while driving home. Thank god I was not driving on a busy highway where this problem could have caused an accident where my family and myself could have gotten seriously hurt or worse could have killed someone in my vehicle or any other vehicle due to an accident. When the vehicle turned on again the check engine light came on and the start and stop system light came on advising to have the system checked, the rest of the time the vehicle was being driven home it constantly sounded like it was going to loose power and turn off.

- Miami Gardens, FL, USA

problem #71

Jul 012017

Cherokee

  • 10,260 miles
Takata recall - the engin indicator light came on, on my way home but disappeared the morning when I started the Jeep. A few days later I drove it to a location where I stayed for 2 hours, left and got home where I stayed for a few minutes. Came back out to use the vehicle but the engine didn't 'turn over'. called the service because I thought it was the battery. They re-boot the car & I let the engine run for 1/2 hr. Per his instruction. The went to a drive thru and decided to head home but shortly after the Jeep shuts off at a stop light. I waited 5 min then restart and headed home with my hazard light flashing. I called the dealer and got 'an available' appointment four day thereafter.

- Mt. Vernon, NY, USA

problem #70

Jun 262017

Cherokee

  • 40,000 miles
Takata recall I was driving straight about 50mph on a city street and my back windshield exploded. My rear defrost was on.the holes were directly where the defrost cords were. The cords were sticking out and the glass was gone on those two spots. The defrost cord tips are black as if they were burnt. I called the police and they noticed my windshield was pushed out and not in, so nothing could have hit my car.

- Colorado Springs, CO, USA

problem #69

Apr 142016

Cherokee

  • 17,000 miles
Car has all sorts of transmission problems from shifting clunking slamming into gears car won't recognize that it's in park and won't turn off liftgate opens and closes by itself recently opened and smashed my garage door in the liftgate radio won't work gps says I'm in Wyoming

- North Las Vegas, NV, USA

problem #68

Aug 202015

Cherokee

  • 12,000 miles
We had just parked the Jeep about 15 minutes before we had to leave again. We unlocked the vehicle, put our child inside and closed the door. When we tried to open the driver and passenger doors, the Jeep locked up and would not let us in to get our child. We were in August, and it was hot out. We finally pulled the battery and was able to get it open. The end result was the computer module needed replaces on a 6 month old vehicle. Even though the module was replaced, the Jeep has started to do the same things again. We can not have our children locked inside the vehicle for extended periods of time if the Jeep decides to lock them in. The warranty is now up on the vehicle and we are not able to financially replace the computer module.

- Boonville, MO, USA

problem #67

Dec 282016

Cherokee

  • miles
I received a recall notice for my Jeep Cherokee 2015. It has taken me a while to actually find some time to take my car in for the recall. I called prior to going to the dealer to make an appointment and the guy at service said I could just walk in. I went in today and the same gentleman said I needed an appointment and that they couldn't take it in today because they had a lot of work. That if I wanted, I could leave it there until Friday. They don't lend you a car in the time being. I can't leave my car there and miss work. So I guess now I need to wait another week or so to get this fixed when the letter says it is a safety recall and it is important to fix it as soon as possible. It was a bad decision to have purchased this vehicle.

- Whittier, CA, USA

problem #66

Nov 072016

Cherokee

  • 17,500 miles
This problem has happened 5 times last time the car shut down was on the highway with my granson in car I was teriffied

- Louisville, KY, USA

problem #65

Nov 072016

Cherokee

  • miles
We have received two recalls for the transaxle wire harness but when we call the pars are not available yet. The recall says the car may loss powder my drives highway every day and this is a constant concert when will we be able to have this fixed ? also very concerned that this is a second recall.

- Taunton, MA, USA

problem #64

Jun 202016

Cherokee

  • miles
The contact owns a 2015 Jeep Cherokee. The contact stated the vehicle experienced a complete loss of power while the vehicle was operated at any speed. The failure occurred without warning. The vehicle was taken to the dealer where it was diagnosed that the vehicle needed an oil change. The vehicle was repaired however, the failure recurred. The failure occurred on four occasions. The manufacturer was not notified of the failure. The failure mileage was not provided.

- Philadelphia, PA, USA

problem #63

Nov 212015

Cherokee

  • 400 miles
The contact owns a 2015 Jeep Cherokee. While driving 60 mph, the vehicle began to violently shake. The dealer diagnosed that the brakes and rotors failed and needed to be replaced. The vehicle was repaired. In addition, on another occasion, the vehicle failed to shift properly and shifted roughly without warning. The vehicle was taken back to the dealer where it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. After coming to a stop, the vehicle independently shut off. The contact mentioned that the push to start failed to restart the vehicle and the instrument panel illuminated. The vehicle was taken to the dealer where the contact was informed that the fuel saving feature was enabled and the push to start feature needed to be replaced. The vehicle was repaired. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failures. The failure mileage was 400.

- Fairmont, WV, USA

problem #62

Aug 312016

Cherokee

  • 16,300 miles
Jeep Cherokee recall S13 see letter attached. Vehicle was represented to be capable for flat tow at purchase. Recall a year+ later required modifications in order safely to do so. Fca is requiring owners to pay for modifications.

- Norman, OK, USA

problem #61

Aug 242016

Cherokee

  • 22,000 miles
I have had all kinds of electrical issues with my 2015 Cherokee trailhawk 4X4 and this all happened after they did 4 upgrades on my computer at dealership, when picked up SUV the check engine was on, took back to dealer and they said they flashed it what ever that means. The check engine disappeared afterwards, I have had issues with it lunging when letting foot off brake due to the auto on & off feature and just recently was driving and the air bad light, traction light, 4 wheel drive and check engine light came on I pulled over due to this and when putting in park felt like someone rear ended me in which they didnt, the 4 wheel drive light comes on with message that four wheel drive has been disabled contact dealer, that started it all that morning. Then all the other lights illuminated and beeping, I took to dealer in richmond ky and they brought out the scanner and scanned it and printed off several things that was coming up then advised me they couldn't do anything to check vehicle for 2 weeks I then called lexington dealer and they said bring it in, I had it towed to lexington dealer, now they say they cant get it to duplicate anything. Well now this is the issue I have intermittent electrical issues that deems this vehicle unsafe to drive because it is can shut down as others has said or catch fire or accelerate on its own etc. There is definitely issues with this vehicle that no one can explain. I have ask dealership to contact Jeep mfg/Chrysler to see about what they say its very scary having a vehicle that you cant trust to be safe in. Its already had me rear end a car by the lunging after you let off brake now this... I just feel unsafe in my new vehicle.... I purchased this vehicle to to be a safe one. And its definitely not safe due to being intermittent electrical issues. Dealers doesn't have a clue about the electrical malfunctions of these cars.

- Richmond, KY, USA

problem #60

Jul 302016

Cherokee

  • 13,600 miles
I have a 2015 Cherokee trailhawk 3.6L V6 love it except for the issues. This is my very first and very last fca Jeep product I will own unless this vehicle somehow becomes reliable. At 3,860 miles while driving my power windows failed it will not go up or down and my blind spot monitor which I paid extra for and depend on for added safety failed at the same time. I was heading to work and my windows will not operate and is stuck in the down position in a parking lot for 8 hours hoping no one would try to break in my car. Now my vehicle is at 13,600 mile and I'm starting to experience all the other owners transmission failure issues, but mine haven't happen enough for the dealer to attempt to fix it. While driving, the transmission will get stuck in a low gear and will not change even after heavy acceleration and then after about 6 seconds it will suddenly change and lunge forward. Other times the transmission will get stuck in a high gear and when I try to accelerate it will not drop a gear to accelerate and my wife avoid highways because she is afraid the vehicle will stall on an entrance ramp while merging. Another issue is when reversing from a cold start and then putting the vehicle in drive the vehicle seems to get stuck in either neutral or reverse because it will not go forward until I really punch the accelerator and then it will lung forward. My last complaint about this vehicle is minor but still and issue. The power lift gate will sometimes get stuck and not open until I try it a few times.

- Lawrenceville, GA, USA

problem #59

Aug 062016

Cherokee

  • 13,082 miles
First occurring in the fall of 2015, the power lift gate failed to latch. It would no longer respond to attempts to open it electronically, and instead remained unlatched. Any pressure placed against the lift gate from the inside raised the lift gate. We had it serviced, the problem seemed to be fixed, but as of 6 August 2016 we are experiencing the same problem again. This problem is unique and unrelated to the recall issued in December of 2015. With three dogs that ride in our vehicle with us, we absolutely cannot drive with a lift gate that doesn't close. Additionally, the engine lags dangerously behind acceleration sometimes, like when driving through an intersection. It will start to accelerate, then the transmission seems to disengage, and the vehicle loses power completely for a few seconds before the powertrain engages again. We've already almost been in two accidents because of this problem.

- Athens, GA, USA

problem #58

Aug 022016

Cherokee

  • miles
Transmission shifting and reliability. We have the trailhawk version of the Cherokee. We are having issues of a clank/bang occasionally about 40-42mph; it can be felt in the floorboard. Sometimes we will get this in reverse when we start to move. The biggest complaint is when trying to leave a light or intersection and step on the gas nothing happens or it slowing starts to speed up or it takes off like a jackrabbit. It is not consistent. When leaving an intersection we are not confident in what type of reaction we are going to get. Will it move or maybe decide to move eventually. Also, normal acceleration seems spongy or bouncy. It is like pressing gas pedal down (slightly) then letting off; on off, on off, on off. It happens quickly until we reach 20 plus mph. If we select the sport mode, I have not noticed the spongy feeling on acceleration. I think that knowing how your car is going/supposed to respond when applying the brake or pressing the accelerator pedal is important the safety and confidence in driving one's vehicle. My wife has also experienced the parking brake reapplying when she is backing out of a parking spot at her work. The parking lot is on a slope. She backs up and when she tries to go forward it doesn't want to move. Then she looks and the parking brake is back on. She has to turn it off again to move. We also have been having issues with the rear hatch. The dealership has done the recall for the electric lift mechanism. We have issues when it won't open electrically and issues with it not latching. There was nothing in the cargo area to interfere with the hatch operation. We have addressed these issues especially with the transmission several times with the Jeep dealership and have left messages with no response to the messages. We currently have 20600 miles on the 2015 Cherokee.

- Cibolo, TX, USA

problem #57

Jul 072016

Cherokee

  • 46,338 miles
Alternator just went out, killed battery, and the red light went on all at the same time, , no warning, again, all happen at same time, and while driving home, in motion.

- Hemet, CA, USA

problem #56

May 272016

Cherokee

  • 19,000 miles
SUV shuts off in the middle of road while driving normal speed, city or highway happens both; all lights on dash are flashing, brake light comes on for no reason, alerts to check transmission, check parking brake, check engine, car jus stops and wont move but engine still sounds like it's running, , and and all other electronic gauges are flashing...has been taken back to dealer two/three times in one month to fix but but the same problem always comes back again, . not impressed; I have owned Jeep all my life never had this problem, this SUV is dangerous, I bought this car and paid $38 thousand and have 19K miles on it. I even tried to trade it in with the same dealer and was told it was only worth 17K which is less than half what I paid for it a year and a half ago! how is this even legal" why am I making car payments for a SUV that Chrysler knows is defective and one which they have not resolved issues ? how can Chrysler get away with this ? and this is the auto manufacturer that our government financially bailed out a few year with our tax dollars? how would Chrysler respond if we all quit making payments on our loans " I have been researching thousands of other complaints, same Jeep, same year, etc. I am becoming more and more convinced that Chrysler really doesn't care. They got their money upfront ! furthermore they should not be allowed to continue to be in business while their products are known safety hazards to the consumer.! chuck D mount pleasant,

- Mount Pleasant, SC, USA

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