10.0

really awful
Crashes / Fires:
8 / 12
Injuries / Deaths:
6 / 0
Average Mileage:
28,855 miles

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« Read the previous 20 complaints

problem #206

Feb 282022

Cherokee

  • miles
I want to put another data on what many others have said. There is an issue more with Jeep Cherokee's PTUs than what is currently listed on the recall. My Jeep Cherokee 2015, despite not being on the PTU recall, also had sudden power loss issues. I paid for the repair out of pocket in 2021. New battery too. Less than a year later (02/2022), I am getting service 4WD and 4WD not available intermittently. I'm afraid the new PTU might be faulty too. For reference, this is the other complaint I read that appears similar to what I am experiencing: """ For about a year after having my rear differential replaced my service 4WD intermittently would come on. I recently took my Jeep in to get it serviced thinking it was related to the rear differential work. The dealership found that there was a Power Transfer Unit failure. I know there is a recall on the PTU for some of the 2015 Jeep Cherokees. When I called the number in the article below. I was told there wasn't anything that could be done due to my Jeep's VIN not being on the recall. However, my Jeep's PTU failed and resembles what is in the below article. https://www.consumerreports.org/car-recalls-defects/jeep-cherokee-recall-roll-away-risk-lose-power/ Stellantis needs to be aware that vehicles not within the parameters of their recall are having Power Transfer Units fail and needs to be revaluated. I am concerned that there are more consumers out there with this issue and their safety is at risk.

- Bothell, WA, USA

problem #205

Nov 192021

Cherokee

  • miles
I-??m following up from my previous complaint #11446148. They replaced body control module, radio frequency hub, ignition switch, key fob to ignition switch to resolve a no crank, no power issue. While at the dealership, we were told the Powertrain Control module needed a reprogram per recall W20. Now the dealership is saying the traction and ABS lights are on and the ABS module won-??t recognize the VIN number. This is a 2015 jeep. There is an obvious manufacturers flaw in their design configuration for all of these computers modules to fail. The pcm reprogram recall seems to have created addition electronic errors that now are estimated at over 3000$ in repairs. Please investigate these issues. My car has been in the shop since October 19, 2021 which is almost 4 months. These repairs are extreme for a 6 year old vehicle.

- Collierville , TN, USA

problem #204

Dec 302021

Cherokee

  • 175,000 miles
The contact owns a 2015 Jeep Cherokee. The contact stated that her vehicle showed no failures until she was asked to take the vehicle to the dealer to be repaired under NHTSA Campaign Number: 20V343000 (Power Train). The contact stated that a week after picking up her vehicle from the dealer while driving at approximately 40 MPH, the vehicle failed to accelerate as needed with several unknown warning lights illuminated. The vehicle was restarted and driven to the dealer. The contact stated that the vehicle had been taken back to the same dealer three times within three weeks for the same failure. The contact was informed that the mechanic was unable to determine the cause of the failure. Additionally, the contact was informed that the vehicle was no longer under warranty. The manufacturer was contacted and informed of the failure and a complaint was filed. The contact was awaiting a resolution from the manufacturer. The approximate failure mileage was 175,000.

- Whittier, CA, USA

problem #203

Oct 102021

Cherokee

  • miles
Loss of power to all things electrical 10/10/2022. My son was left stranded in Memphis as a result, leaving him in a dangerous situation. The car was towed to a jeep/Chrysler dealership in collierville, TN on 10/19/2021. I-??ve attached the invoices below and of the parts they-??ve replaced. Before beginning work the dealership was unable to release the emergency brake x 2 days. It-??s is January 4, 2022 & the car is still at the dealership still with no power. Their next suggested part is an ignition switch that is on back order. I-??ve read several other reports concerning power loss abruptly in the jeep 2015 model. There were no warning lamps or symptoms of failure preceding the incident. Please evaluate the volume of complaints associated with this particular problem as I-??ve read 100s of similar issue with this model vehicle.

- Collierville , TN, USA

problem #202

Aug 012019

Cherokee

  • miles
Service shifter light is on all the time. Not sure why or what is happening. There is a notification on the dash that just says "service shifter' and all the lights are red by the gear shifter.

- Glen Burnie, MD, USA

problem #201

Nov 292021

Cherokee

  • miles
Looked into the spare tire compartment and found standing water in the compartment and in one of the side trays. No evidence of water anywhere else. Tire dealer took the compartment a part and could not find evidence of leaking anywhere else. Ran water to make sure the sunroof drains were not clogged. They were not. Checked all window sills and hatch sill, no leaks. Tech looked for any recall. There is a recall R67 for my year of Jeep and NHTSA Campaign Number: 15V826. Called 2 dealers and said there was no recall for my Jeep. The information on the recall is exactly how my leak is happening. I called the MOPAR recall line and they said the same thing as the dealers. The recall says "A short circuit in the module increases the risk of a fire." MOPAR said to go to a dealer and have them check and call them back. I have an appointment next Monday morning. Thanks.

- Kansas City, MO, USA

problem #200

Oct 282021

Cherokee

  • miles
Transmission control module and speed control I couldn't exsellerate while driving in traffic and my car would lock up in neutral and wouldn't allow me to turn off the engine and it was flashing all sorts of problems at once, it would also jerk when I shifted the mechanic first told me I needed a battery and then said I needed a flash update and when none of those problems resulted in fixing my car he then said my Transmission control module was bad so now my car is inoperable so I took it to the dealership and I'm waiting for results. When I'm driving on the freeway I sometimes lose speed or my car would shift into neutral and then jerk when I try to put it back in driving and at times it wouldn't start or become difficult to slow down at an intersection or stop light, my husband is disabled so when it jerks it causes him to hit his head on the passenger side window because he has lost a lot of motor control on his right side due to having a severe stroke it's unsafe for us to drive this car not knowing if it's going to stall, jerk, speed-up or shift into another gear or not completely stop at an intersection because it becomes hard to press the break.

- Nampa, ID, USA

problem #199

Jun 292021

Cherokee

  • miles
My liftgate tries to operate while I am driving. I have taken my jeep in to the dealer 3 times for the same issue. They have thrown parts at it but never fixed it. I believe this is an electrical problem because it only happens when the weather is hot and inside vehicle temp is hot. The lift gate will operate without expectation or try to, even when I am driving. When I am driving, A warning will show on the dash "shift vehicle to park to operate liftgate" while I am driving. If the vehicle has been parked for a while and the internal temperature is hot, , I can touch the sensor door handle to unlock the door and the lift gate will operate on its own and open. The lift gate does not do this when the internal vehicle temperature is not hot. The lift gate will also begin operating itself while being parked with the vehicle running - if the internal temperature is hot and the weather is hot: I can be parked with the engine running and the lift gate will operate itself up and down sometimes multiple times. (Like in the bank drive through - has happened multiple times). I am not ever touching anything that could have begun this operation. Dealership keeps telling me that it is not a known issue but there are multiple videos on YouTube about the lift gate operation of this vehicle and they all say it requires pulling the fuse out and then putting it back in to reset. This is an electrical issue, it has to be. There are 2 other recalls that involve the lift gate modules for this vehicle - the VIN for my specific vehicle says it is not involved in those recalls- but I cannot believe this - this issue has been ongoing since the vehicle was 1 yr old. The dealership cannot seem to find the problem and is, at this point, just throwing parts at it, which is not fixing it and only costing money. For some reason they refuse to look at the wiring or relay modules. I believe this is a serious safety issue and worry that it will never get repaired.

- Prineville , OR, USA

problem #198

Oct 202021

Cherokee

  • miles
1. My car has fully turned off while driving, on two separate occasions. The first time was a slow crawl and it shut off. The second time I was going roughly 30mph and it shut off. Both times, it shut off (including the instrument cluster, entertainment console, lights, etc.) after a couple of seconds everything came back on, but I had to put it into drive and recycle the key to get the engine to start back up. 2. When the car fully shuts off there is no way to accelerate, imagine if you pull out in front of someone and it shuts off, and you are stuck in the middle of an intersection? 3. The dealer has not been able to reproduce the issue (if you look up online, many people are having this same issue for the Jeep Cherokee). 4. No 5. No warning lamps or messages. Everything just completely shuts off and goes black.

- Jacksonville, FL, USA

problem #197

Sep 032021

Cherokee

  • miles
Car stalls multiple times over the last month. With zero warning it died in front of my wife in ongoing traffic. Multiple error messages are on dash. Restarts when shutting car off then back on.

- Parkersburg , WV, USA

problem #196

Jul 192021

Cherokee

  • miles
2015 Jeep Cherokee Limited. While driving the vehicle, lost power abruptly and without warning in traffic on 5 occasions between May 2021 and July. Car towed and taken to dealership each time with repair notations indicating short in PDC causing fuse for ignition coils to blow. That was replaced. An additional note when the car failed again indicated an internal short in PCM which was replaced. I've spent thousands of dollars, not to mention the safety issue of stalling in traffic. The last time, I was on a very busy freeway and didn't have enough power to fully move to the shoulder. I counted about 3 near misses with cars about to hit me. I don't have every *Invoice* as they didn't return them all to me but will upload what I do have. This is a serious issue and I'm not getting any resolution with the dealership.

- Irving, TX, USA

problem #195

Jun 212021

Cherokee

  • miles
Service Shifter lights up on the instrument panel as well as the check engine also stop/start not ready. 4x4 not available exhilarates and UN exhilarates all by its own. Shifts hard and jumps hard when I take off at a stop light don't wanna come out of park unless I take my finger and flip up a plastic thing down inside the shifting housing. And the key fobe won't come out of the key switch. No it hasn't been in a crash yet but it's one looking for a place to happen if jeep don't have a recall. Yes my jeep has been confirmed by the Dodge dealership in Lexington Kentucky. They say that it needs a new shifter put in it I'm taking it to the dealership this coming Thursday

- Stanton, KY, USA

problem #194

Jul 022021

Cherokee

  • miles
while I was driving a was coming to a complete stop and the jeep stalled on me and said a quick message on the dash about shifting i tried to start it again and it took a second to kick over. Its done this twice today and has been doing it at least once a day. This is a serious problem especially if I happen to be on the highway or going threw an intersection.

- Albuquerque , NM, USA

problem #193

Jun 302021

Cherokee

  • miles
While driving home from work. The rear of my vehicle made a sudden shifting forward / jarring effect. Soon after that a notification came up saying "4WD unavailable and a ding lighting saying to service 4WD. Then all went away. My boyfriend called dealership and explained to our service advisor @ New Carlisle CDJR dealer the situation and told us to bring it in today. While driving there the 4WD indicator to service came back on and that 4WD was unavailable again. But at the dealer he could not pull it up on computer. After reminding him of the jarring effect, he decided to test drive it. As soon as a pulled out he knew something was wrong. They put it up on a lift and found the rear differential housing was CRACKED all the way around. I was lucky to be able to get it there without incident! I wonder how many other jeeps are getting ready to explode the rear end like mine and others I have read about! Hopefully FCA will release a recall on this life threatening issue that could cause a fatality!

- Springfield, OH, USA

problem #192

Jun 032021

Cherokee

  • miles
When I go to pull out of a street The car just stop. I have my feet on the gas but it will not move, once I am in the street and also while in traffic it will not move even when foot on the gas I tried to explain to them at the car dealer where I took it. But I was charged 600 bucks for something else I guess this car is dangerous very dangerous I done almost had so many near missed accidents with this vehicle.

- Ewing , NJ, USA

problem #191

Apr 202021

Cherokee

  • 151,000 miles
Service shifter error- warning light appears. All of the gear lights are lit simultaneously. They won't turn off until I restart the Jeep (2015 Cherokee) only to start a short time later. This happens when the car is in motion and has occurred on streets.

- Clinton, MD, USA

problem #190

Apr 052021

Cherokee

  • 46,000 miles
I was driving and the Jeep died on the road. This happened 2 days (April 4 & 5th, 2021) in a row. No warning lights. I had to remove the key and open the door to reset the system and then it finally restarted. Tires plus reports no codes when diagnosing. Waiting to hear from Jeep.

- Jacksonville Beach, FL, USA

problem #189

Feb 272021

Cherokee

  • 99,000 miles
My car jumps forward while driving and reversing. Recently backing out of my driveway my car jumped and I hit my mailbox. The jumping is a big jump forward that the car feels like I hit something everytime. It jumps typically every other day while driving.

- Oklahoma City, OK, USA

problem #188

Mar 162021

Cherokee

  • 63,000 miles
The vehicle stalls and looses power. Thumping in certain gears. Stalls and then jerks forward. Sometimes does not want to pick up speed even when hitting gas. This happens mostly on city streets. Rides smooth when on highway going high speeds. At low speeds jerks and stalls. Also gas tank light keeps coming on no one is able to fix it figure out what's wrong.

- Richmond, VA, USA

problem #187

Jul 312015

Cherokee

  • 11 miles
Air bag light continues to pop up every few months. The Jeep has had this problem since I first purchased it in 2015.

- Viera, FL, USA

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