10.0

really awful
Crashes / Fires:
8 / 12
Injuries / Deaths:
6 / 0
Average Mileage:
28,855 miles

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« Read the previous 20 complaints

problem #186

Jan 192021

Cherokee

  • 130,000 miles
The contact owns a 2015 Jeep Cherokee. The contact stated that the vehicle was previously repaired under NHTSA campaign number: 15V826000 (electrical system, structure) at antioch Chrysler Dodge Jeep Ram (105 il-173, antioch, il 60002) however, the water shield that was replaced for the liftgate module, melted and damaged the wiring. The contact stated that his son notified him that the liftgate stopped working. The vehicle was taken to antioch Chrysler Dodge Jeep Ram (105 il-173, antioch, il 60002) and ray Chrysler Dodge Jeep Ram (23 us-12, fox lake, il 60020) where the dealers informed the contact that they would notify the manufacturer of the failure. The contact stated that the manufacturer sent out a third-party inspector to inspect the failure. The manufacturer mailed the contact a letter that informed him that from the inspection, there was no manufacture defect found, and no assistance was offered. The failure mileage was 130,000.

- Antioch, IL, USA

problem #185

Mar 152021

Cherokee

  • miles
The Jeep Cherokee sport has a problem with the parking brake. I have a 2015 and says no recall but there should be a recall. It gets stuck on neutral in the middle of the road when I am pulling out of a parking space. There are multiple problems with this vehicle. I've taken it to three different people and no one knows what is wrong. The car turns off in the middle of the road while I am driving with the kids in the car! this is a major safety issue!!!!

- Plano, TX, USA

problem #184

Mar 012020

Cherokee

  • 122,833 miles
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated. The service shifter message was displayed on the instrument panel. The contact pulled over, turned off and restarted the vehicle, and the error message disappeared. The contact stated that the failure persisted. The vehicle was taken to champion Chrysler Jeep Dodge Ram of lansing (6525 w saginaw hwy, lansing, mi 48917) to be diagnosed however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 122,833.

- Lansing, MI, USA

problem #183

Jan 012020

Cherokee

  • 89,000 miles
I bought my 2015 Jeep Cherokee about a year ago and less than a month later I was already noticing that the headlights would dim as soon as I would use my turn signal. This continued for about a month until I noticed that the headlights were noticeably dim on both sides. I needed to get out of my car several times to make sure the headlights were even on. Whenever I am driving in a low light area at night it is incredibly dangerous. Something needs to be done about this because this is clearly a defect.

- San Jose, CA, USA

problem #182

Mar 042021

Cherokee

  • 62,904 miles
For the past three weeks the car has been showing transmission problems but until recently the transmission remained in neutral and filed to shift to another gear. It makes a loud clang sound when shifting gears and automatically shuts down after. The parking brake wouldn't disengage, a message saying "service parking brake" appears on screen. When accelerating the car does not respond normally. There was another message showing "tranmission service" when the car was on park and the car unexpectedly shift to neutral and made a loud roar round jerking forward.

- Tampa, FL, USA

problem #181

Mar 012021

Cherokee

  • 57,000 miles
In the last 3 weeks I start my 2015 Jeep Cherokee as usual, shortly after driving when trying to accelerate from a stop the battery light comes on and the dash says cannot switch gears unless in park. The car then stalls and I have to shift into park and restart, the scary issue is that I am sometimes stuck and cant move until I can restart the vehicle. There is only 57,000 miles on this vehicle.

- Chicago, IL, USA

problem #180

Jul 012020

Cherokee

  • 30 miles
I frequently get a warning light and screen that says 'automatic start stop is unavailable'... this is usually as I'm driving not even when the vehicle is stopped. Random and usually every time I'm driving it happens at least once

- Spokane, WA, USA

problem #179

Jan 262021

Cherokee

  • 71,500 miles
I drove 365 highway miles, the last 20 of which were on winding uphill mountain roads, stopping at my mountain cabin, with no issues. Parked, with engine off, to shovel snow allowing access to steep snow-covered driveway. Upon completion and restarting my vehicle, I attempted to enter 4WD low to proceed down the driveway. Would not enter low, displaying "4WD not available'. repeated attempts were unsuccessful, with additional errors displaying: "service engine', "service shifter', "service P brake". decided to attempt driving in 4WD (only); vehicle would not shift out of neutral. Shifter was physically locked in position. Kept fussing, while all error messages being displayed alternately. It eventually couple be shifted (with normal effort); unfortunately it was now reverse not drive (which I needed). Upon attempting to shift to drive, it stuck in neutral on its way to drive. Again locked in place. Eventually unlocked and could be shifted; but was now wary of descending the driveway and decided to drive it a bit to test. It seemed as though it might be unlocking after a timeout period, so start a stopwatch on my phone. Eventually determine that the transmission was timing out after 4:30, and could be shifted, with all shifts being very hard and loud. Finally got it in drive and drove the ~3 mile loop of plowed, but still snowy and sloppy roadway; on this test drive, with all messages still on and alternating, it became clear I had only rear wheel drive and was in a single gear speed, allowing only slow starting and poor stopping, with speeds of 20 mph per 1,000 RPM. After a few wifi calls from my driveway to neighbors and my Jeep dealer's service manager; decided to return to town for repairs. Each passage thru neutral locking the transmission for 4:30, and all shift into either gear, extremely "hard"

- Chico, CA, USA

problem #178

Jan 222021

Cherokee

  • 26,000 miles
Auto start/stop system engages while parking. Dash board brightens or dims at random

- Utica, NY, USA

problem #177

Jan 072021

Cherokee

  • 67,000 miles
Four times within the past two weeks the vehicle has shut off. Twice while turning into a busy intersection and twice while driving down the road. The vehicle instantly stalls and entire dashboard warning lights come on. Car takes 5-20 min to restart. There's no burning smell or sputtering/stalling when car shuts off. It is dangerous and almost was involved in accidents when stalling turning into a busy intersection.

- Von Ormy, TX, USA

problem #176

Nov 122020

Cherokee

  • 85,000 miles
While driving the service shifter message displayed on the dash and the shifter had red light light up for park reverse neutral drive and manual. Upon more research many people have complained about this issue and having to have the entire shifter assembly and wiring harness replaced

- Fort Lee, VA, USA

problem #175

Oct 282020

Cherokee

  • 88,000 miles
When starting my car it did not want to start and then it did and all this happened, check engine light came on, service transmission light 4WD temporally unavailable, service park brake, and it would not go into gear. At auto zone the code stated watchdog performance

- Chesapeake, VA, USA

problem #174

Oct 272020

Cherokee

  • 105,891 miles
Driving down the road not even 2 miles from home the car just shuts off. Only warning was a the auto start/stop warning light on the instrument panel. Was able to coast to the a atop sign with no power steering or power brakes. Before coming to a complete stop the car started up again once I sat for a min or two. I didn't get 1 mile from that stop sign when the car died again. Same warning light. This is could have been deadly had I made it to the interstate and it stalled there. This has happened more times than I can count. It typically happens on the first start of the day. The car will run and then start running really rough for no reason and usually stalls out.

- Woodridge, IL, USA

problem #173

Oct 222020

Cherokee

  • 82,000 miles
Service shifter light comes on and it effects the shifting of the vehicle. If you turn off the vehicle the light resets. Unable to diagnose at this time at the dealership. Happens when the vehicle is in motion. The vehicle has a hesitation/delay in acceleration.

- Summerville, SC, USA

problem #172

Sep 082020

Cherokee

  • 80,000 miles
Service shifter light came on and gear shift lights are all red, P, R, N, D

- Matthews, NC, USA

problem #171

Aug 252020

Cherokee

  • 980,000 miles
Service shifter light came on when I tried to start Jeep. Light came on on the shifter. I turned off the car and the light turned off. This happened at $98000 miles. I tried looking it up online and I see that this is happening to a lot of Jeep so I wanted to report it.

- Houston, TX, USA

problem #170

Sep 272020

Cherokee

  • 40,000 miles
Service shifter warning shows while driving, sometimes while starting vehicle will not allow to change gears without turning off and then back on multiple times.

- Jefferson City, MO, USA

problem #169

Sep 262020

Cherokee

  • 1 miles
The car has trouble going when it's stopped and I press the gas. It is as if it's thinking and then once it starts moving, it shifts really hard. It's also shifts really hard when while just driving, feels like someone hit me from behind. Also the service shifter light would go on so I replaced the shifter bezel with wires twice and now the service shift light is back on again.

- Palatine, IL, USA

problem #168

Mar 232020

Cherokee

  • 69,000 miles
I was driving came to a stop a stop sign, I started to go and my Jeep just stopped in the middle of an intersection. It wouldnt move or roll. I gave it gas and it just rum the engine up. It wouldn't move and cars were coming at me. It scared me. I almost got hit by a cement truck. Lights on all the shifting lit up. Service 4 wheel drive light came on. Mileage started flashing. Some light with car and wavy roads light came on. It just stopped rolling while driving.2015 Jeep Cherokee latitude only 69,000 miles.

- Franklin, IN, USA

problem #167

Aug 152018

Cherokee

  • 45,000 miles
At around 40,000 miles, touch screen/radio would randomly shut off and on, and service shifter comes on intermittently. Sometimes stays on constantly, sometimes comes on and off. Very frustrating as numerous people have reported these issues all over the internet, but Jeep has done absolutely nothing about it. Some reports even mention injuries involved in the issue. No vehicle should have these issues this commonly at a very acceptable low mileage.

- Chickamauga, GA, USA

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