10.0
really awful- Crashes / Fires:
- 8 / 12
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 28,070 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Service shifter light comes on and it effects the shifting of the vehicle. If you turn off the vehicle the light resets. Unable to diagnose at this time at the dealership. Happens when the vehicle is in motion. The vehicle has a hesitation/delay in acceleration.
- Summerville, SC, USA
Service shifter light came on and gear shift lights are all red, P, R, N, D
- Matthews, NC, USA
Service shifter light came on when I tried to start Jeep. Light came on on the shifter. I turned off the car and the light turned off. This happened at $98000 miles. I tried looking it up online and I see that this is happening to a lot of Jeep so I wanted to report it.
- Houston, TX, USA
Service shifter warning shows while driving, sometimes while starting vehicle will not allow to change gears without turning off and then back on multiple times.
- Jefferson City, MO, USA
The car has trouble going when it's stopped and I press the gas. It is as if it's thinking and then once it starts moving, it shifts really hard. It's also shifts really hard when while just driving, feels like someone hit me from behind. Also the service shifter light would go on so I replaced the shifter bezel with wires twice and now the service shift light is back on again.
- Palatine, IL, USA
I was driving came to a stop a stop sign, I started to go and my Jeep just stopped in the middle of an intersection. It wouldnt move or roll. I gave it gas and it just rum the engine up. It wouldn't move and cars were coming at me. It scared me. I almost got hit by a cement truck. Lights on all the shifting lit up. Service 4 wheel drive light came on. Mileage started flashing. Some light with car and wavy roads light came on. It just stopped rolling while driving.2015 Jeep Cherokee latitude only 69,000 miles.
- Franklin, IN, USA
At around 40,000 miles, touch screen/radio would randomly shut off and on, and service shifter comes on intermittently. Sometimes stays on constantly, sometimes comes on and off. Very frustrating as numerous people have reported these issues all over the internet, but Jeep has done absolutely nothing about it. Some reports even mention injuries involved in the issue. No vehicle should have these issues this commonly at a very acceptable low mileage.
- Chickamauga, GA, USA
Service shifter and service 4WD lights come up on dash and the shifter prnd lights come on at shifter on start up and while driving and have to cut switch on and off in order to drive it at times
- Clanton, AL, USA
I have a 2015 Jeep Cherokee. A few times when I was either starting to drive or back up my Jeep would shift to a hault and display an error on the screen. It's happened while I was reversing and driving.
- Medina, OH, USA
Service shifter comes on along with the lights all turing red next to the shifter
- Goshen, IN, USA
My car stalls and shuts off while driving it also gives me a message to shift into park while in motion
- Silver Spring, MD, USA
My 2015 Jeep Cherokee will go into neutral whilst driving and then traction control light comes on, check engine light, service shifter, then will not drive says to shift to park then put into gear. I do the following and still won't try. Have tried shutting it off turning it back on and nothing works.
- Stronghurst, IL, USA
Continually receiving a 'service shifter' error message and all gear lights on the shifter light up (park reverse neutral drive). Happens while driving and requires that you stop and restart the car in order for it to go away. Jeep dealership has been unable to fix this after three attempts. At first we were told it was a software issue. Then they replaced the entire shifter. Today they replaced the throttle body. Continues to be an issue. Have read about many other cases online from other Jeep owners.
- Mundelein, IL, USA
Approx. 4:45pm when the temperature was 117, I was parked, with the engine off, waiting to pick up my dog at the vet. I had just driven 15 miles to this location = 25 minutes. Waited over 20 minutes for dog to be brought to car. When ready to leave, car would not start, all service/dash lights come on. (had air, radio, lights} waited over 40 minutes and finally car started. Drove directly home, again the 15 miles in about 20 minutes, backed into driveway, put car in park (did not turn engine off), took dog inside. When putting car in reverse to put car in garage, car stalled out. This was twice in one day!! this has been happening for the last 2 years on very hot days. Why no research/recall on this stalling out issue??
- Queen Creek, AZ, USA
Upon slowing down around 20 mph the vehicle starts to accelerate requiring a harder press on the brake. If I let off the gas around 40 mph the vehicle maintains speed before it starts to accelerate. Eventually the vehicle will jolt and the service transmission light comes on putting it in a limp mode with little forward momentum when pressing the gas. The dealer said its the ABS control module but the factory wouldn't replace it because the dealer couldn't prove it was bad. At that point the 2015 kl trailhawk had around 33000 34000 miles on it and still under warranty.
- Bartlett, TN, USA
Auto shut down while in left turn lane, waiting for light to turn green. Auto seems to stall out after idling (ie: After leaving drive thru, traffic light). Will not restart, all dash indicators come on. Air, radio, windows still functioning. Had help pushing car out of traffic. 55 minutes later in 117 degrees auto started. Next morning auto would not start, all dash indicators come on again. Had use the key fob trick to start. This has happened in 2019 as well first time, May 1, 2019, towed to dealership, left there for 2 days, nothing found.
- Queen Creek, AZ, USA
Service shifter continues to come
- Chicago, IL, USA
While driving vehicle on highway at 55 mph dash lights start blinking on then off several times. As I lifted my foot off the accelerator the vehicle completely shut off right in the middle of the highway! I shifted into neutral and restarted engine. Then as I stopped at a red light the engine shut off again while auto start /stop was disengaged as I restarted the auto start stop light came on and vehicle started. I continued to drive the vehicle. As I drove the dash lights continued to flash on and off, now the engine light came on and will not go out? the vehicle is a safety hazard to both my family and other motorists, as to the fact that the engine shuts down at will with out notice or warning of any type. Thank you please help me I do not want to die from a crash because of this problem!
- Steubenville, OH, USA
When driving, the service shifter light will come on and then all of the lights on the gear shifter (P, R, N, D,1,2) come on. You have to put the car in park and shut it off to clear the issue. You also have to deal with the concern that the shifter won't work when you try to switch modes.
- Buchanan, MI, USA
- Woodridge, IL, USA