10.0

really awful
Crashes / Fires:
7 / 15
Injuries / Deaths:
2 / 0
Average Mileage:
29,141 miles

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« Read the previous 20 complaints

problem #237

Jan 202020

Cherokee

  • 88,125 miles
While driving the car will shut off completely, locking the steering wheel and rendering the brakes and the gas ineffective... the first time I was driving 65mph on the freeway and it shut off. Luckily there was no one on the road, I was able to coast to a stop, shift to park, and restart the engine... it proceeded to happen multiple times, no matter how fast I was driving.

- Los Angeles, CA, USA

problem #236

Dec 022019

Cherokee

  • 70,000 miles
The contact owns a 2015 Jeep Cherokee. The contact stated that at start up and while driving, there was an abnormal rattling sound coming from the engine. The contact stated that the vehicle failed to respond and hesitated while driving. The vehicle also experienced independent acceleration and deceleration without warning. The vehicle was taken to hemet Chrysler Dodge Jeep Ram dealer, 425 motor way, hemet, ca 92545, (951) 225-4217, to be diagnosed. The contact was informed of cylinder misfire, low oil level, low engine compression on cylinder #2, oil leak in crankcase, and scoring on two cylinders. The engine was removed and replaced with a new engine, the intake manifold was swapped and the engine compartment wires reinstalled. The repairs were performed under warranty. The contact stated that failure recurred and the vehicle was taken back to the same dealer. The contact was informed that the cylinder head needed to be torqued to specs and that some noise from the engine was normal operation sounds. The contact was informed by the mechanic that the issue would resolve itself the more the vehicle was driven. The manufacturer was made aware of the failure, case number: 71717548. The approximate failure mileage was 70,000.

- Hemet, CA, USA

problem #235

Dec 292019

Cherokee

  • 117,000 miles
Check engine light on, warnings auto/start/stop system failure. 4WD temporarily unavailable. Car stalls while in motion. Loses acceleration city and rural driving conditions. Engine knock from premature cam shaft wear.

- Pelham, NH, USA

problem #234

Jan 012019

Cherokee

  • miles
I've had to replace my low beams 10+ times this year. They keep shorting our. Also have to have my engine thermostat replaced even though it's working fine. It's electrical keeps causing my check engine light to come on. And the fix is replacing something that is fully working. And because my check engine light is on I can't makw it through deq to get tags for my car. This is the 3rd (separate) electrical problem I've had with this car and I'm done. Keep should stand up for their product.

- Beaverton, OR, USA

problem #233

Dec 312019

Cherokee

  • 40,000 miles
While driving, the Jeep will turn off automatically due to the engine buring too much oil. It causes a safety concern when the car automatically stops and causes other cars to swirve or to hit the car. I have almost been hit multiple times because of this. There is no warning to it and no oil light to tell me the engine is low of oil. It also has several other warnings that come on for no reason. The service shifter light will come on and stop the car from going into park, again causing the car and passengers to be in danger. This has happened several times while the car was in motion, either going fast or slow. It comes without warning and when I call about it, they say nothing is wrong. This is a safety hazard to all who drive this car and cars like

- Indianapolis, IN, USA

problem #232

Dec 122019

Cherokee

  • 32,000 miles
The contact owns a 2015 Jeep Cherokee. While driving various speeds, the contact released the accelerator pedal and the vehicle began to shudder. Also, the vehicle lost power and all the warning indicators illuminated on the instrument panel. The contact pulled over and, when the vehicle was turned off and restarted, it resumed normal operation. The vehicle was taken to armory Chrysler Dodge Jeep Ram Fiat of albany (926 central ave, albany, NY 12205, (518) 641-7777) where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired and the failures recurred multiple times intermittently. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in a recall. The contact was informed to file a complaint with NHTSA. The failure mileage was 32,000.

- Schenectady, NY, USA

problem #231

Dec 182019

Cherokee

  • 15,000 miles
I was leaving my neighborhood yesterday morning when my Jeep shut off without any warning or check engine lights and would not start. Thankfully I was still close to home and was able to go home in neutral! what if I were on the highway? or in the middle of an intersection! the screen said to put vehicle in park. The radio and lights still work but it does not start. I am financing this Jeep and have had it for 8 months from a dealership. I dont have an extended waranty and I dont know how to handle this... I looked up on carcomplaints.com and found identical complaints to mine of theyre new Jeep just shutting off mid drive. This needs to ba addressed. Im terrified of this car.

- Charlotte, NC, USA

problem #230

Dec 042019

Cherokee

  • 57,000 miles
The contact owns a 2015 Jeep Cherokee. While driving various speeds and while the vehicle was stopped, it would suddenly turn off. The contact had to wait before the vehicle could be restarted. The contact called gator Chrysler Dodge Jeep Ram (located at 840 S harbor city blvd, melbourne, fl 32901, 321-724-6611) and was informed that the vehicle was not included in a recall. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to NHTSA to file a complaint. The failure mileage was approximately 57,000.

- Melbourne, FL, USA

problem #229

Dec 012019

Cherokee

  • 59,000 miles
Car will turn off. Turn the key and pull it out, car stays running. When this happens, car is in a possessed state where brake lights stay on at all times, turn signals do not work, wipers do not work, horn does not work. Took it to dealership and was told there are no codes, so nothing they can do. Pull the battery cable off to shut the car down. This will happen mid drive so all of a sudden you'll lose your turn signals, wipers, horn, brake lights, door locks, and main light control. When you pull over, only way to turn the car off is to pull the battery cable.

- Lawrenceville, GA, USA

problem #228

Dec 012019

Cherokee

  • miles
I was leaving my condominium, soon after stepping the pedal, brake that message appeared on the on-board computer, then vehicle stopped walking. I was trying to call again, to park the same inside my parking space inside the condominium, started to make a very lucky noise and not calling, had to maneuver the vehicle without starting and still call a winch, to take to my reliable mechanic, that until today we can not find out what the problem is this vehicle, whenever we press the brake pedal, the message appears and does not start the vehicle.

- Orlando, FL, USA

problem #227

Nov 202019

Cherokee

  • 56,000 miles
Shuts off after starting, display screen blacks out and radio doesn't work, engine light and brake lights come on and off. Heat and air conditioning settings keep resetting to halfway between hot and cold. Shuts off and slams into park or neutral. Gears drop heavily when shifting from park to drive. Computer keeps resetting. These things usually occur after starting and pulling away. You need to stop and restart the Jeep. These things have also occurred at 65mph. This has steadily been getting worse over the last 4 months.

- Carlisle, PA, USA

problem #226

Nov 232019

Cherokee

  • 127,217 miles
This is follow up to previous complaint 11281573: Dealer received Jeep via tow and found stuck in neutral as I described. Let sit overnight and dealer indicates Jeep will only go in reverse, later in day second try Jeep drives fine and no codes to report a problem to fix. Cannot identify failure since no "codes" were available in system. Dealer drove vehicle several times without problem of going into neutral occurring. I picked up vehicle and drove home. Next morning while making a signaled left turn no city street, Jeep goes into neutral, coast to adjacent parking lot crossing over one lane and stop. Vehicle engages into drive so I proceed. Returning home a few minuets later and at about 50 mph Jeep again goes into neutral, I remove foot off accelerator but engine accelerates to about 5500 to 5800 RPM as I coast to side of road (quite shaken at this point due to accelerated engine). Check engine light comes on during this episode. Wait a few minuets to calm down and restart Jeep. Transmission engages and return to dealer. Dealer finds code is due to difference between wheel speed and engine speed- not transmission related. Several service techs drive Jeep throughout the day without problem. Later in day driver experiences neutral condition 3 times while test driving- still no codes to id problem. Adviser contacts mopar extended warranty (max care unlimited mileage) but cannot get auth to repair without "codes". dealer has opened a "star case" with factory.

- Escondido, CA, USA

problem #225

Nov 042019

Cherokee

  • 110,000 miles
The car stalled in the middle of the driving on 11/4. Jeep's doagnostics states there are engine issues specifically with the cams part which causes for the car to stall unexpectedley and cause major risk leading to accident and death. The engine was bought brand new and properly maintained. It is unacceptable for a 4-year old car/engine to fail with that short life span

- Durham, NC, USA

problem #224

Nov 192019

Cherokee

  • 55,000 miles
This has happened more times than I can count. It typically happens on the first start of the day. The car will run and then start running really rough for no reason and usually stalls out. Today it ran fine and stalled out a mile down the road. I attached some P codes to the complaint as well as they consistently come up with the issue. I've changed the spark plugs, the 2nd cylinder coil ignition start pack as that was one of the issues from the P codes. This is very dangerous and needs to be addressed. I'm taking this into a Jeep dealer on 11/22. If anyone else has the issue please let me know so I can find a solution. My car has stalled out in the middle of the road several times and then starts right back up after a few minutes like nothing is wrong. Images of the P codes are attached for reference.

- Noblesville, IN, USA

problem #223

Nov 162019

Cherokee

  • 65,000 miles
The contact owns a 2015 Jeep Cherokee. While driving approximately 65 mph, the service shifter warning indicator suddenly illuminated momentarily. The contact continued driving and the vehicle suddenly stalled. The steering wheel also seized when attempting to turn the vehicle. The failures lasted briefly and the contact continued driving. The vehicle was not diagnosed or repaired. The manufacturer and dealer were not made aware of the failures. The approximate failure mileage was 65,000.

- Fort Worth, TX, USA

problem #222

Nov 042019

Cherokee

  • 34,000 miles
My 2015 Jeep Cherokee latitude has stall out 3 times on me while driving on busy highways. I took the vehicle in for repair and was told this particular engine consumes oil at a fast rate and without any warning, when low, will stall unexpectedly. No warning, no oil pressure gauge alerts, car simple stalls. I am afraid the vehicle will stall and me and any occupant will be killed or seriously injured. I have notice the same complaint numerous times on line.

- Louisville, KY, USA

problem #221

Nov 032019

Cherokee

  • 68,000 miles
Since purchasing 2015 Jeep Cherokee it has been more at the dealers than my home. It has been a nightmare, problems with transmission, sensors, and radio etc. It has been replaced numerous times for substantial defects and it continues to do so. This falls under the lemon law. It's getting to the point I am seeking an attorney, if my warranty is not extended and this is not fix at no charge to me. Last night the Jeep stop in the middle of the freeway almost caused an accident with warnings of (shift to P then desired gear) and service airbag system. This is my life you are playing with, for you're on going defects. I am a loyal Jeep customer. I have a Jeep Wrangler, Jeep compass and sebring Chrysler. All I am asking is for my piece of mind and not worry about paying for anything when I have a defected and it's not safe to drive. Please respond and solved this problem asap. Thanks again and have a bless day.

- Whittier, CA, USA

problem #220

Oct 262019

Cherokee

  • 30,000 miles
The contact owns a 2015 Jeep Cherokee. While attempting to make a turn, the vehicle stalled without warning. The contact was able to restart the vehicle. The contact stated that the failure occurred three times. The vehicle was not diagnosed or repaired. Stevens creek Chrysler Jeep Dodge Ram (4100 stevens creek blvd, san jose, ca 95129, (408) 248-1800) was contacted by phone and a diagnostic appointment was scheduled. The manufacturer was notified. The approximate failure mileage was 30,000.

- Santa Clara, CA, USA

problem #219

Jul 172017

Cherokee

  • miles
My gas cap light has been on for 2 years. I apparently am the only one with this issue and have been told there is nothing that can be done as they need a flash to reset the motherboard. In the meantime to rule things out I had to have the vapor test done and replace the gas cap which of course solvee nothing.

- Cary, NC, USA

problem #218

Oct 202019

Cherokee

  • 99,600 miles
I was driving down the freeway when another driver alerted me there was a small fire coming from under my car. I pulled over into an empty lot and when I looked under the car I saw flames from under the vehicle. I stepped back and within minutes the entire front engine was consumed with flames.

- Phoenix, AZ, USA

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